Tata Teleservices Complaints & Reviews

I have taken the Tata Photon Plus broadband data card (3.1 Mbps) in the month of Feb-March. As a matter of fact the signal is quite low and internet speed is so slow that I have to sit hours for waiting to get connected to the internet and if it gets connected then it take much more time to open any site, even google take so much time to open up. Talking about the transfer rate of downloading, it does not goes more than 6-10 kbps, which is...

I have been in communication with tata cust.care of Photon plus regarding my Photon Plus postpaid connection number [protected] for last few days to get a change in my address of communication. The connection is of Rajasthan, Jaipur and now I have shifted permanently to Ahmedabad. The Photon plus connection is under my wife Parul Gupta's name. I have never had any problems with THEIR services while using your postpaid connection. But, it has been a pain in my neck to do the simple procedure of changing my communication and billing address to Ahmedabad. I am surprised and unhappy at the inconvenience I am facing.

I HAVE VISITED THE MAIN BRANCH OFFICE OF TATA TELESERVICES, AHMEDABAD WITH SAME PROBLEM AND THEY SAY THAT THEY CANT DO ANYTHING FROM HERE. SOME OFFICER Ms. BRINDA SHAH HAD ASSURED ME THAT INTERCIRCLE MIGRATION IS REQUIRED FOR THIS, AND IT IS POSSIBLE FROM AHMEDABAD ITSELF. HOWEVER, ITS BEEN MORE THAN 13 DAYS NOW AND EVEN AFTER REPEATEDLY CALLING HER AND HER REPEATED REASSURANCES, I HAVE NOT SEEN ANY LIGHT AT THE END OF THE TUNNEL ! Now the same personnel says its not possible. And I cannot get the billing address changed to Ahmedabad. However, they have no problem sending the same bills to the old address of Jaipur where now I am not even staying, even if it will not be correct on their part! On a lighter note, I think that even after some person is no more alive, TATA will continue sending the bills to his address even if ITS notified that the person is no more! All this drama by TATA staff shows that even this can be possible in TTSL!

MY REQUEST HAS BEEN FALLING IN DEAF EARS!

LATER THE TTSL STAFF AT GUJARAT BHAVAN OFFICE AHMEDABAD RECOMMENDS ME TO BUY A NEW PHOTON PLUS CONNECTION FROM AHMEDABAD AND DISCONNECT THE OLD JAIPUR PHOTON PLUS CONNECTION. I CAN UNDERSTAND THAT THIS IS A COMFORTABLE OPTION BUT, THE STAFF ALSO ADDS THAT I WILL HAVE TO BUY A NEW DEVICE AGAIN ! WHICH MEANS MY OLD PHOTON PLUS DEVICE ( MODEM ) GOES WASTE! I MUST THROW IT AWAY IN THE DUSTBIN! THEY CANT EVEN ASSURE ME THAT MY OLD DEVICE WILL WORK WITH NEW CONNECTION IN AHMEDABAD.

I NEED TO SHELL OUT MORE MONEY JUST TO GET A BILL AT MY AHMEDABAD ADDRESS!

ANYHOW PLEASE NOTE THAT I HAVE WASTED MANY DAYS BEHIND THIS PETTY PROBLEM, AND AM ASSURED NOW THAT NO MORE BEING A PHOTONER...

I AM SURPRISED TO KNOW THAT A COMPANY LIKE TATA DOES NOT HAVE A SYSTEM OR POLICY IN PLACE SO THAT A CUSTOMER CAN HANDLE HIS ACCOUNT FROM ANY PART OF THIS COUNTRY, IN TODAY'S COMPETITIVE MARKET! CUSTOMER'S TIME IS NOT IMPORTANT FOR YOU!

I request you to please look into this matter, as this technical problem is making me move away from my decision of purchasing another postpaid Tata Docomo 3G internet connection in Ahmedabad now.

Dear Sir,

I have Tata Photon internet pre paid connection (Tata Photon No. is [protected]). I have recharged my account on 21st of May of Rs 200 two times (Total Rs 400). But still my internet connection is not up.

I have contected to Tata Photon services many times but they dont have answer for it.

So i have made complaint about this but i hvae got different answers from them even i have recieved...

My concern is that Tata Photon+ datacard is not capable to provide the basic service also which is expected from the card as connectivity breaks very frequently and the sites I am trying to access goes blank. I am asking for refund of money due to this. I am okay in paying the Internet usage but not for the device which I wanted to surrender back. Even after continuous visits to their customer care center and also telling about going to Consumer forum they still maintain a casual attitude which is not a professional response from an Organization like Tata.

Here goes the whole story.

On 20-Feb-2011, I purchased Tata Photon+ Datacard from Sangeetha, Forum Mall, Koramangala. The next day, I tried browsing for urgent need at midnight and realized that connectivity is very slow. Major problem is that connectivity breaks very often and page goes blank. Called Customer care who did some setting and asked me to check the next day.

On 22-Feb-2011, problem persists. Called Customer care and they said that it is a Network Outage in the area where I am staying. Resolution date as per their system is 31-Mar-11. They still asked me to try after 9-10 PM, but problem continued at 11.30 PM too.

On 23-Feb-2011, as the problem continued, I called Customer care and spoke to the Technical Contact Person. He guided with some technical configurations in my system and asked to check after 10 PM. Problem persisted so called them again and logged a complaint in system.

On 26-Feb-11, I went to Tata Photon Koramangala office and spoke to executive. Interestingly the earlier complaint had been closed mentioning that it is a network issue. As she was not able to help it got escalated to Technical desk. The Technical desk said that they will install a Passive Antenna within 48 hrs. They created a new complaint in the system.

Later on 3-Mar-11, a person from Tata photon called and said that they cannot install passive antenna as I had a prepaid account. I told again that in that case, I wanted refund and he asked me to contact the Customer care office.

On 26-Mar-11, I went again to Customer care asking for refund. Spoke to the Floor manager and the Store manager. They agreed that it is a Network outage in the area. However, as per them there is no refund process but assured to check on the possible options. A mail was sent by them internally and they informed that somebody will contact me back within 29-Mar-11. As nobody from Tata photon contacted till 31-Mar-11, I called the store manager and collected his and Nodal officer's email ids so as to record my complaint via email.

I still haven't received any response from Nodal officer. So, have decided to go to Appellate officer after a month. All of them, please be aware of these issues before you opt for Tata Photon+ datacard.

Thanks & Regards
Girish C

I Savita Seth was using Reliance Mobile No [protected] Since Last 8 years I have opted for Number Portability from Reliance network to Tata Network.for which i visited tata dealer in west Patel nagar Fire Communication.There i submitted the duly filled form along with the required documents on 23/03/11.On payment of Rs 54 i was handed over a new tata Sim card and was told that just replace the card as soon as the reliance Sim stops working and the card will be activated immediately.On 29/03/11 -30/03/11 midnight i got the message on my reliance Sim to change the Sim to tata which i did .from that day i am regularly contacting the dealer but no benefit.I visited Tata corporate office on 16/04/11 But was told that nothing could be done and the number could not be activated as the Unique portability code had expired.After that i had sent several mails to nodal office but Still not arrived at any result

I am using a phone of tata since 2001 and my billing was approxmately 400/- per month in the month of december company cut my outgoing telling that your credit limit exeeds. When I enquire they admitted the falt in their server and told me to deposit approx 500 and the phone will get activited and i follow them and do the same. But unfortunately they again cut my outgoing as well as incoming call just after 20 days. Then onwards I have contacted many times and every time one gents or ladies called me saying i am from the settlement department chandigarah, Every time i told them the fact and they promised me that their senior will resolve the case. On 20th april i received the call and one gents person told me if you pay 1435 / rupees i will open your incomming and outgoing. I trust as the person told me he is from settlement department. I have the paid the bill bearing receipt no4220940 dated 20/4/11. Till today i have not got any response about my phone and when i contacted 121 customer care they told me you have to pay further 1500/-. As a consumer i feel i have been chited and the curruption made by tata tele services has to be stoped.

I HAVE APPLIED FOR NUMBER PORTABILITY FROM TATA INDICOM TO AIRTEL BCOZ OF POOR NETWORK IN MY OFFICE. AS A RESULT I AM FACING HEALTH PROBLEM LIKE HEADACHE, NAUSEA, GIDDINESS WHILE USING MY MOBILE PHONE. MY MOB NU IS [protected], MY MAIL ID IS [protected]@yahoo.co.in. I 'VE APROACHED YOUR DEALER OUT LET HERE, AS WELL AS COMPLAINED TO CUSTOMER CARE SECTION SEVERAL TIMES BUT NO RESPONSE FROM YOUR COMPANY. SO KINDLY LOOK IN TO THE MATTER & DO THE NEEDFUL

WITH REGARDS
SNEHA. G

I am totally fade up of Tata services. I have to revise my billing amt for that I had sent request to billing department. They send me the executive to communicate, is any way to revise the bill.

Now for this case already 2 months past and nothing is happen, whenever I followup, no body has to try to support, they always pass the case to other executive/manager and case is still pending.


This type of...

Ref Land Line No. 67228204, Ac No.[protected].
They gave me January 2011 bil inwhich 183 calls were shown, where as not a single call was made. So I reqested to provide the Log print on payment of Rs50. But they instead of giving the log print, they disconnected the phone & gave me legal notices.
Inspite of repeated reqest for Itemised log print the did not give the Bill.

This is clear cheating & I am...

i am gaurav singla and i am using docomo mobile no [protected] from last three months, the problem is that the survice provider is deducting extra money from my prepaid connection and non of ther customer care no 121&12525 is not providing any contact to customer care executive along with it there dealer no of mohali plot no c-125 is also not taking any call.
note.
1. i have got a recharge of 40 Rs. 15/3/2011 to make international call to australia in which the servive provider has to make the call rate at 2paisa/ sec. i made a call on 17/3/2011 in which they charge me approx 17paisa/ sec.
2. Time to time they are deducting amount for web browsing even when the web connection is deactivated.

hoping for early and favourable action

gauravsingla

This is to bring your kind attention that I, Prashant Kumar, defending a case:
BEFORE THE PERMANENT LOK ADALAT AT BANGALORE
PLA Petition No.6862 of 2011
Filed by Tata Teleservices Limited, Silicon Terraces, Hosur Main Road, 2nd Floor,

The allegation has been made that I have not paid the outstanding amount for Mobile number – [protected] allotted to me by Tata Teleservices Limited. I have already raised...

I HAVE PURCHASED TATA PHOTON DEVICE ON 13 FEB FRON jAYANAGAR 4TH BLOCK BANGALORE OUTLET. THE DEVICE NO IS [protected]. THE DEVICE IS NOT ACTIVATED TILL DATE. EVERY TIME CALL CENTERE GUYES ASSURE THAT THE DEVICE WILL BE ACTIVATED BY END OF THE DAY, BUT NOTHING HAS HAPPENED SO FAR. VERY BAD EXPERICANCE FROM THE BEGING.

[protected]@REDIFFMAIL.COM

Last week I received call from collection agent to pay the due of Rs. 2443/- . If there is some mistake from my end, I would be more happy to pay the dues. But here it is complete mistake from Tata Teleservices. I have taken unlimited plan, with the promotional offer of first 2 months free. But unfortunate part is from first month itself I received the bill of 1824.00. When I called up customer service, they advised Tata Teleservices will rectify the issue and advised not to pay the bill. I haven’t received any follow-up call back from Tata Teleservices.
Here are the list of follow-ups I made.

In October I spoke to customer service person name Joyti and received Complaint number[protected]. She promised SLA for resolution 36 hours.

In November 18th , Since I have received any resolution from Tata Teleservices I called up again. Person named Jithender spoke to me and gave new complaint number:[protected]

Even no action then, I continue to follow up again and got another complaint number:[protected]. In meantime my service has been bared due to non-payment of the bill. I am not sure is this the way it works. If I have taken unlimited service and promotion of 2 free months then do I should get bill?

Also registered online Complaint has been successfully registered.Please note the Complaint No : 244119 for future reference.

I want you to advice how should I take it forward.

Sir,
I want to lodge a complaint against Tata Indicom Services. I had applied for termination of my Landline Walky connection ([protected]) but inspite of my written application for termination in first week of January at Connaught Place office of Tata Indicom & submitting my all dues, Tata Indicom is not ready to terminate my connection . Further Tata Indicom has raised a new bill from 15/01/2011 to 14/02/2011. I request you to look into the matter.



Mahideep Singh Rana
H 2/20 Shiksha Apartments
Sector 6, Vasundhara
Phone No. [protected]

WORST SPEED USING PHOTON+ & CHEATING OF AUTHORISED DISTRIBUTOR
We have bought Tata Photon + on 01.12.2010 from Authorised Distributor of Tata Teleservices limited i.e " DHANWANTARI ENTERPRISE, 8A, Ananda Palit Road, Kolkata-700 014. We were told that we will get a speed o[censored]pto 3.1 Mbps which till now we have never seen. When we purchased Tata Photon + we did not receive the sale invoice which we were said that we will get in 1-2 days, an offer was running at that time "Laptop bag free with Tata Photon +" which we were told that we will get it after activation. When we use to call them for the bill, money receipt & Laptop Bag they use to say yes Sir we will deliver it today, but their today never came. At last after 1 month 10 days we send our representative to their shop to collect the bill, money receipt & Laptop Bag. They gave the Bill but said their is no supply of laptop bag when it comes they will deliver. Till date 22.01.2011 we did not receive the laptop Bag. We think they sell the bag in the market.
Please see the matter.
Tata Photon+ No. [protected]
Account No.[protected]
Our Company Name. Nanu Tradecom Pvt. Ltd
Contact person. Mr. Ashish Agarwal
Contact No. [protected]
Email.: [protected]@rediffmail.com

Respected Sir,

SUB: Replaced SIM not supporting the Handset

Please find below a complain pending with “Tata Teleservices Ltd & Samsung India Electronics Ltd.” (Refer to the trail mail below) pending since year 01.01.2011.Inspite of 3 REMINDERS, NO response from the companies.

Complaint Against:
MD-Anil Sardana
Tata Teleservices Ltd
2A, Old Ishwar Nagar, Main Mathura Road, Opposite New Friends Colony Market, New Delhi – 110065
[protected]@tataindicom.com, AppellateAuthority.[protected]@tatatel.co.in, nodalofficer.[protected]@tatatel.co.in, ratan.[protected]@tatatel.co.in,rajeev.[protected]@tatatel.co.in

Mobile Technical Department
Samsung India Electronics Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Tel:[protected]
Fax:[protected]/19
support.[protected]@samsung.com

Complaint Regarding:

Liability of: “Tata Teleservices Ltd”:
My telecom service provider has failed to provide the assistance to provide the old virgin SIM that can support my existing handset, as they have upgraded or changed their technology which could NOT support my handset as have been using from last 2 years. The system up gradation or change of their technology has not been intimated in advance, which is a pure violation of TRAI norms and guidelines.

Liability of: “Samsung India Electronics Ltd.”:
Nor Samsung is ready to take any guarantee that I can able to use the OMH/Normal Sim(New Virgin) Sim again, on software up gradation of my handset, as suggested by TATA.They conveyed that my hand set might get hang, as it’s one time programming chip. If you I can take the risk at my own Samsung can do software up gradation.

Now, whom should I blame SAMSUNG or TATA but finally the customer is the sufferer between two companies.

Complainant Details:
Abhishek Kumar
C/o Sahara India Comm.Corp.Ltd.,
3rd Floor,Sahara Mall,Sec:28,Main M.G.Road,Gurgaon:122002
Email I.d.:[protected]@hotmail.com
Mobile: +91-[protected]

Monetary Claim:
Kindly panelize both the company by canceling its Trade/Manufacturing license with a hefty fine. Instruct the company to facilitate undersign with a compensation of Rs.5, 000, 00/-towards the losses incurred in my professional carrier over the issue UN attended.

Your early response is once again awaited.

Thanking you


(Abhishek Kumar)

TRAIL EAMIL
ORGINAL COMPLAINT:
From: Abhishek Kumar [mailto:[protected]@hotmail.com]
Sent: Tuesday, January 11, 2011 5:22 PM
To: Anil S
Cc: support.[protected]@samsung.com; Appellateauthority Delhi; Nodalofficer Delhi
Subject: Replaced SIM (New Virgin) not supporting the Handset/Complaint un attended since 01.01.2011
To,Mr.Anil Sardana
MD- Tata Teleservices Ltd

C.C.:
SamsungTechnical Support.

Sub:
1.Replaced SIM (New Virgin) not supporting the Handset
2.Complaint un attended since 01.01.2011

Sir,

Kindly note that, I’m your customer since approx 5 years having 4 mobile connections. Recently I have been facing a severe issue pertaining to my post paid connection:[protected] for which I had been neglected since I have brought the complaint to your Appellate Authority, Delhi / Nodal Officer, Delhi/ TVH,SAHARA MALL,Gurgaon on dt: 03.01.2011 (See Appended mail below).

I was looking for OMH sim card for my existing mobile handset SAMSUNG: SCH-W339 (Duo) .I made the enquiry with Mr.Manil Kumar ,Customer Care Samsung on DT: 01.01.2010 vide BP No.:[protected],who confirmed that, my existing hand set will support OMH Sim and for which I even don’t have to upgrade any software; for which I visited TVH, SAHARA MALL, Gurgaon on DT: 01.01.2011 and had been refused to issue OMH Sim(See Appended mail below), when I had escalated the matter on DT: 03 January 2011, I had been issued OMH SIM on 5.1.20110 by TVH, SAHARA MALL, Gurgaon.

But, I was really in a very bad mood on 5.1.20110, when the OMH Sim card not supported my Samsung handset SAMSUNG: SCH-W339 (Duo).Then I requested TVH, SAHARA MALL, Gurgaon to replace my OMH Sim card back to NORMAL Sim so, that I can use my connection as I have been using with my existing handset SAMSUNG: SCH-W339 (Duo).Now, again a problem occurred that even the ordinary Sim card could not support my handset, on my rigidness to TVH, SAHARA MALL, Gurgaon,they told that,Tata has changed the virgin of Sim card so, you cant even use any SIM cards whether it’s a normal or OMH.

I was just bursting out from inside but could able to express my feeling directly, as I was really depressed now, whom to knock now…………….

Now, again I visited third time to TVH, SAHARA MALL, Gurgaon to solve my problem any how and get my sim restore to Normal SIM at any cost, but they were forcing me to purchase any new handset instead to provide a resolution this time. I refused my consent to opt any further up gradation of handset.

Fourth visit to TVH, SAHARA MALL, Gurgaon to seek help from Samsung service mela held on 08.01.2011 at by TVH, SAHARA MALL, Gurgaon. I had interacted with the Samsung Mobile technician (Mr.Shyam, Sec: 40, Gurgaon Mobile No.:[protected]) who also was useless, he told that he is not able to upload the new software as he don’t have system, neither any support from company(Samsung), I had been sent back bare hand to organize the Samsung Service Mela.He also told that for upgrade in software, can be done at our service centre only at ,sec:31/40,Gurgaon ,but there is no guarantee that you can able to use the OMH/Normal Sim(New Virgin) Sim again, as on software up gradation your hand set might get hang, as it’s one time programming chip. If you take the risk at your own we can do software up gradation, moreover your service warranty has also expired.

Now, whom should I blame SAMSUNG or TATA but finally the customer is the sufferer between two companies.

If NO RESOUTION, I shall seek legal interference, for a claim of Rs.5, 000, 00/-towards the losses incurred in my professional carrier over the issue UN attended.

Regards

Abhishek Kumar
M:+91-[protected]

I have a tata mobile phone number is [protected] and applied for a new connection but they took money and papers from me with out any connection a blank sim card is with me. When i highlighted this complaint with VP Mr. pankaj sethi he appointed Sarfraz for that case money returned but not the docs when i asked no body is giving reply for the same and so many complaints for do not distrub service has been register with them but no action even i am getting sales calls from tata itself when asked they said this is company policy a lot of time misbehaviour by the callcenter person again no action for the reference i have attached our converation with this complaint. Please Help if you can.


Below mentioned is the conversation with them:



Hi

After doing this i dont think that i have to do any other communication with TATA if any one have some time to resolve it do it as soon as possible.

Its almost going to be a month time still waitting for the answer abt my questions please go through the email attache below for your reference.
And i think this is the last higher ecsclation which i am doing right now and after that i have to make some hard decisions.

Waitting for the reply in next 2 working days

My contact detail is[protected] and if any one wants to call me do it before 1:00pm any day.

Thanks
Saurabh Bassi
________________________________________
From: [protected]@hotmail.com
To: customercare.[protected]@tatatel.co.in; nodalofficer.[protected]@tatatel.co.in
CC: [protected]@hotmail.com
Subject: Few question according me which needs to response as soon as possible.
Date: Mon, 6 Dec 2010 07:31:47 +0000


Please go through to the earlier conversation in TATA Indicom still waiting for the reply.

Is there one who can answer my questions?

All my questions are mentioned in below emails with yellow background.

I am waitting for the reply by wednesday evening only.

Thaks
Saurabh Bassi




________________________________________
From: [protected]@hotmail.com
To: cc.[protected]@gmail.com; vinay.[protected]@tatatel.co.in
CC: gaurav.[protected]@tatatel.co.in; manoj.[protected]@tatatel.co.in
Subject: RE: DOCUMENTS
Date: Thu, 2 Dec 2010 21:15:12 +0000

Hi

i have checked the attachment but as discussed with you Mr Bhan that i will recieve a affidivat and this is not an affidivat as this is simply letter head for PNG Tele services.

Explain some thing abt your commitment now.

More over there is no where those people have mention abt the photo graph for my wife.

i am late to respond you for the same as i told you that my mrs was admitted in hospital to bad health

Now action as soon as possible because i do not have that much of time to spend on all this.

Waitting for the reply by today afternoon by 1:00pm only.
________________________________________
Date: Fri, 26 Nov 2010 12:26:35 +0530
Subject: DOCUMENTS
From: cc.[protected]@gmail.com
To: [protected]@hotmail.com
CC: vinay.[protected]@tatatel.co.in; gaurav.[protected]@tatatel.co.in; manoj.[protected]@tatatel.co.in
Dear Mr. Saurabh,

Pls find attachment as required..


Sandeep Gupta
[protected]

________________________________________
From: [protected]@hotmail.com
To: sarfraz.[protected]@tatatel.co.in
CC: pankaj.[protected]@tatatel.co.in; cc.[protected]@gmail.com
Subject: FW: PnG TELESERVICES
Date: Thu, 25 Nov 2010 08:00:33 +0000

Hi
Mr. Vanoo

What a great job you people are doing every time making a fake commitments and documentation.

As discussed with Sandee Gupta last day that he will visit to my place today morning at 9:00am to discuss the matter face to face and close it than and there. No One has turned up today and due to night shift the sleep which i have to take in the morning time not able to do that because i was waitting for Mr. Sandeep Gupta.

Above on that I received the below mention email that they have returned my wife's photograph but this is not true I till now i have not received my pan card photo copy and my wife's photograph till now.

And if they had already returned the photo than why Mr Gupta wants to meet me I dont understand what's going on. First conversation they didnt take the photo now they have already returned photo. JOKES JOKES AND JOKES.

Above on that after so many days still from my question no one answered.

And now what i am thinking this issue is not going to resolve by the conversation which i was thinking now i have to move forward to resolve this.

Thankyou very much for all the harrasment given by you and your staff members.

Again a very greatjob and wastage of time.

Thanks
Saurabh Bassi

________________________________________
Date: Wed, 24 Nov 2010 18:24:27 +0530
Subject: PnG TELESERVICES
From: cc.[protected]@gmail.com
To: [protected]@hotmail.com
Dear

Saurabh ji,

Our executive sachin have already returned the documents along with photograph to u & same was received by u

Thanks with regards

Sandeep gupta

________________________________________
From: [protected]@hotmail.com
To: nodalofficer.[protected]@tatatel.co.in
CC: sarfraz.[protected]@tatatel.co.in
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Thu, 25 Nov 2010 13:59:17 +0000



Thanks for the reply. but not upto the mark.

Query : I have a DND service on my number [protected] than why I am receiving those sales call as well as the other unwanted sms’s on my number. So many times
I had register the complaint for the same but with no resolution so I had stopped complaining about it. Is your DND Service is just a joke or what?
Reply : As per add on connection policy of the company for their existing customers, you were called to offer a connection with some good plan.

Query: DND Service: (a) I would like to see the policy documentation which says that you can call me for the new connection with some good plan. I am not able to check this on the website.
(b) I am also getting sms from bank/property dealer/water RO etc. is this also the policy that they can call or send me an sms for their products. If I want to launch a complaint on this your 121 guys reject for the same if you want to have an example we will make an conference call at 121 for your reference.

Query: Why the sales executive wants me to pay them cash not by cheque or any other mode so that they can do the frauds like mention above. By making false
commitments. Or just a way to save the Tax.
Reply : The sales executive requested you to pay cash amount for subscription so as to activate your number as soon as possible as the cheque payments take more
time since there is a processing time involved in it

Query: I know that cheque payment take time to clear what about the DD is it also take time to clear and everyone knows the cheque payments and dd payments how much it takes. But she/he had to inform me about the same for the reason. I need apology letter for the same.

Query : As they promised me they will send my documents and money along with interest back to me by today evening till yet not heard any thing from any one as I
was in conference with MANOJ SAMWAL, SAHIL SALAHUDIN, SANDEEP and my connection is also not active if they do not want to send me the refund along
with my documents. Should I go ahead and launch a FIR against all of three along with TTSL.
Reply : We have returned all your documents taken for subscription of new connection along with the subscription amount of Rs.100 in cash by hand on Nov 23rd 2010.

Query: You have not returned my all the documents till yet. As discussed a few hours back I had a conversation with the Sales Head from TTSL confirm they will ask PNG Teleservices to provide me a affidavit that they have lost my wife’s photo and my pan card photo copy and will not be used any other place But what about the interest they have earned on my One Hundred Rupee. According to me they also have to pay this.

Query : As I was discussed this all case with your people Sandeep, Manoj and Sahil Salahudin they always try to show me that I am wrong on my part they are protecting your ageny people might they have some personal connection with him which I do not care in any business deal if they have they have to deal with him out of business. NOT A GOOD JOB.
Reply : Tata Tele Services is an Organization which has a firm belief on its values and codes, at the same time everybody is bound by the laws and and rules and regulations.



Query : After all that dispute what is the guarantee that those people will or has not play with my documents may they have several copies of my documents by this
time and which may lead to any offence against me or against my [o wife with someother or with your company
Reply : Nothing has been done with your documents and they have been returned to you intact as clarified above.
You have not returned my all the documents till yet. As discussed a few hours back I had a conversation with the Sales Head from TTSL confirm they will ask PNG Teleservices to provide me a affidavit that they have lost my wife’s photo and my pan card photo copy and will not be used any other place.

Query : Why your Assistant manager Mr Raj Kumar was not able to check the complaint details on his system which I had already provided to the person who took
the complaint for the same and attitude of that person is just like I am not asking him to refund my money its like I am asking him to give me a loan. I don’t
know why. May he come to know that his appraisal will not go well.
Reply: Mr. Raj Kumar has provided you the details as per the process and there is no gap in the same. We apologies for the inconvenience caused to you on this
account.
Query: So, what I come to know with this reply that this the process TTSL is following that if anyone don’t have any answer for the customer query than straight way told customer to call his senior rather than transfer the call or do something on his part. The apology is not welcome at this stage this is some standard verbiages you have every time I can hear from you.

Mr manager not able to see the words written on the complaint. Requesting you to please have proper eye checkup for this person.

Example: if in a particular month I will not pay my bill on time you charged me late fine on first attempt and second action you will take disconnection of my outgoing calls. Will you take apology at that time NO you wiil not So, I also not accept your apology I want a action against that person abt his rude behavior it should have to be by proper documented one. And I also require a one copy for the same.

Query : a) Sanjay told me on that complaint if I have to leave this service provide I am not bound with them and he or any body else will not stop me for the
same. Is this is your customer service and those words told to me by customer service head.
b) I also want to see what address proof you have in your records provided by me. I would like to see that. As I have doubt that you have not any single
document with you for this. Those people changed my billing address because I have register so many complaints approx. 20 complaint number I have
c) with me for this if you want I can share all those
Reply : This has been done as per the process and there is no deviation in the same. Also, to update you there is a minor change in the billing address and therefore
this does not have a major concern for address proof. The current address in our record against the number [protected] is 488, First Floor, Near Ex-MLA
Gaba Khothi New Colony, Gurgaon – 120002.

You have not answered this query completely because I told you that I want to see my address proof which I had submitted you in the month of june to change my address proof. And as per your Manager I think Mr. Dhiman has also know his process very well by saying me that “If you can leave the network and choose some other service provider”

And you have not reply me for my quries for my 2nd email on 22nd November 2010 at 09:37:16 +0000
For the security of my account if you people can give me the information for another person you can also share my details to other people as well

Trust we have adequately clarified all your queries and your issued stands resolved.
Now please you trust that you have not adequately clarified my all the queries and still issues are not resolved. Which should have been clear by this date as its taking too much time and losing my patience now because the harassment from your end I am not able to digest anymore because on daily basis a lot of money I am wasting on the phone calls and internet.

Who will pay for all that expenses and harassment. You didn’t know wht due to this my wife felt sick today and I have to admit her into the hospital.

I would like to hear from you with complete resolution for my above mention query by 1:00pm on[protected]. And after that I don’t want to have any more conversation either by phone or by email. After that I will defiantly I will provide all this documentation in media and in front of honorable court. So that every one comes to know how TTSL is working.

Assuring you of best of our services & undivided attention at all times.
Please do not assure me now that you will provide the best service and undivided attention at all times. Take action on the above mention complaints which are still unresolved from your end only than I am satisfied person.

And I also request you to please provide me the affidavit copy in original because the scan copy and the photo copy are not valid enough to prove anything.

Saurabh Bassi

Yours sincerely,
Manoj Semwal
[protected]
Nodal Officer - Delhi/ NCR


________________________________________
Subject: FW: Few question according me which needs to response as soon as possible.
Date: Thu, 25 Nov 2010 14:43:36 +0530
From: Nodalofficer.[protected]@tatatel.co.in
To: [protected]@hotmail.com
Dear Mr. Saurabh Bassi,
Thank you for writing to us at Tata TeleServices Limited.

We acknowledge the receipt of your mail dated Nov 22, 2010.

This has reference to the complaints being lodged by you with respect to a connection.
We hereby would like to update you that your connection has not been activated due to incomplete documentations and in absence of those it is difficult for us to activate your connection, although we have waited for your revert for providing the same. This has been validated with the concerned channel partner that the set of documents were asked which could not be availed.
As far as the calls at the 121 are concerned, those calls are as per the inputs being provided to them and at the same time TTSL has taken a corrective action with respect to same.
Further, answers to the queries raised by you are mentioned below.

Query : I have a DND service on my number [protected] than why I am receiving those sales call as well as the other unwanted sms’s on my number. So many times
I had register the complaint for the same but with no resolution so I had stopped complaining about it. Is your DND Service is just a joke or what?
Reply : As per add on connection policy of the company for their existing customers, you were called to offer a connection with some good plan.


Query: Why the sales executive wants me to pay them cash not by cheque or any other mode so that they can do the frauds like mention above. By making false
commitments. Or just a way to save the Tax.
Reply : The sales executive requested you to pay cash amount for subscription so as to activate your number as soon as possible as the cheque payments take more
time since there is a processing time involved in it

Query : As they promised me they will send my documents and money along with interest back to me by today evening till yet not heard any thing from any one as I
was in conference with MANOJ SAMWAL, SAHIL SALAHUDIN, SANDEEP and my connection is also not active if they do not want to send me the refund along
with my documents. Should I go ahead and launch a FIR against all of three along with TTSL.
Reply : We have returned all your documents taken for subscription of new connection along with the subscription amount of Rs.100 in cash by hand on Nov 23rd 2010.

Query : As I was discussed this all case with your people Sandeep, Manoj and Sahil Salahudin they always try to show me that I am wrong on my part they are
protecting your ageny people might they have some personal connection with him which I do not care in any business deal if they have they have to deal with
him out of business. NOT A GOOD JOB.
Reply : Tata Tele Services is an Organization which has a firm belief on its values and codes, at the same time everybody is bound by the laws and and rules and
regulations


Query : After all that dispute what is the guarantee that those people will or has not play with my documents may they have several copies of my documents by this
time and which may lead to any offence against me or against my [o wife with someother or with your company
Reply : Nothing has been done with your documents and they have been returned to you intact as clarified above.


Query : Why your Assistant manager Mr Raj Kumar was not able to check the complaint details on his system which I had already provided to the person who took
the complaint for the same and attitude of that person is just like I am not asking him to refund my money its like I am asking him to give me a loan. I don’t
know why. May he come to know that his appraisal will not go well.
Reply: Mr. Raj Kumar has provided you the details as per the process and there is no gap in the same. We apologies for the inconvenience caused to you on this
account.


Query : a) Sanjay told me on that complaint if I have to leave this service provide I am not bound with them and he or any body else will not stop me for the
same. Is this is your customer service and those words told to me by customer service head.
b) I also want to see what address proof you have in your records provided by me. I would like to see that. As I have doubt that you have not any single document with you for this. Those people changed my billing address because I have register so many complaints approx. 20 complaint number I have
c) with me for this if you want I can share all those
Reply : This has been done as per the process and there is no deviation in the same. Also, to update you there is a minor change in the billing address and therefore
this does not have a major concern for address proof. The current address in our record against the number [protected] is 488, First Floor, Near Ex-MLA
Gaba Khothi New Colony, Gurgaon – 120002.

Trust we have adequately clarified all your queries and your issued stands resolved.

Assuring you of best of our services & undivided attention at all times.

Yours sincerely,
Manoj Semwal
[protected]
Nodal Officer - Delhi/ NCR

________________________________________
From: [protected]@hotmail.com
To: sarfraz.[protected]@tatatel.co.in
CC: pankaj.[protected]@tatatel.co.in
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Wed, 24 Nov 2010 10:44:34 +0000
I will work on my schedule and give time to your Agency Manager Mr. Sandeep Gupta. But for your information I don’t have any such concerns as they have my pan card photo copy and my wife’s color passport size photo they just return those documents to me and rest of the questions is for TATATELE SERVICES and as you told me that you will get back to me by today evening before business hrs end. I will wait till tomorrow and hope there should be a positive reply from your side.

________________________________________
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Wed, 24 Nov 2010 09:48:27 +0530
From: Sarfraz.[protected]@tatatel.co.in
To: [protected]@hotmail.com
CC: Pankaj.[protected]@tatatel.co.in
Dear Mr. Bassi,

In addition to the discussions we had over the concerns mentioned by you in the below mail, we have asked our Agency Manager Mr. Sandeep Gupta to personally meet with you today and clarify your concerns.

He will be calling you in regards to this to finalize the time. You are requested to kindly clarify with him and call us back (me and Manoj Semwal) in case you are not satisfied with the clarifications

Asides regarding the questions raised by you earlier, as informed to you yesterday, we are in the process of investigation on the same and our Delhi Nodal Officer Manoj Semwal will arrange to send a detailed reply on this.

Regards
Sarfraz

From: saurabh bassi [mailto:[protected]@hotmail.com]
Sent: Wednesday, November 24, 2010 2:41 AM
To: Sarfraz Vanoo
Cc: Pankaj Sethi
Subject: FW: Few question according me which needs to response as soon as possible.



Hi
As per our teleconversation on[protected] and[protected] between you and me the documents which I have given to PNG tele services for the new connection was not returned to me completely.
I had received the Xerox of my rent agreement copy along with photo copy of Hema bassi’s (my wife) pan card but they have not return me the Xerox of my pan card and one passport size color photograph for my wife.
Sandeep Gupta from PNG teleservice confirmed me that they have put the photo copy of my pan card into the dustbin because they don’t require it,
1. If they didn’t required my Pan card photo copy than why they have taken it and when the executive took my Pan card photo copy as well they told they required it because I am a connection holder with TATTELESERVICES so with this benefit I can purchase the connection in just One Hundred rupees else I have to pay Six Hundred rupees.
2. Now they are totally lying by telling me that they haven’t took Hema’s photograph. They are telling a lie they have prove their self because they give reason that because I was not able to provide the permanent address proof this is the reason connection was not active No one inform me about the photo graph .
3. The documents I received back from PNG TELESERVICES on[protected] I think they have stamped the documents because when I got those documents back something on those documents is covered by white fluid.
4. PNG Teleservices has returned my One Hundred rupess back but what about the interest which they have earned on it. Please look into it as well.
I humbly request you to provide my rest of the documents as well as soon as possible.

Now, abt my previous questions I had raised in my below mention email you have taken time uptill Wednesday 24th Novmeber 2010. As you told me that you will investigate everything and give me reply for the same. So, today I will wait for the same.

Thanks
Saurabh Bassi

________________________________________
From: [protected]@hotmail.com
To: sarfraz.[protected]@tatatel.co.in
CC: pankaj.[protected]@tatatel.co.in
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Mon, 22 Nov 2010 09:37:16 +0000


In addition to below mention complaints further I would also like to inform you that there is no security in regards to our data at 121 service.
As they confirm me the caf number given to me is already activated on some Mr. Kewal's name and the mobile number issued on this is [protected] and the account number is[protected] and the address for this person is 610, dr. mukhrjee nagar new delhi. and this information was shared by the supervisor named Ms Rachna today in the morning.

1. So, Now the question raised as i already told her that the connection was applied on the name Mrs. Hema Bassi than why she shared some other person's details with me. As she shared the details with me this is also the possibility that those people can also share my phone number details and other details related to this with someone else as well. Which means we have not felt secure anything can happen with our data any time.
2. She also confirmed that this complaint was closed at 2:15pm on 20th November 2010 if this is so than why your people not provide me this information when I called up 121 at near about 4:00pm and between 6:00 to 7:00pm confirmed by Mr. raj that complaint is still open not closed. I receive a call from the complaint department on Sunday morning by Mr. Maninder saying the same thing connection is active and provide me the same customer's details.

This means data theft process is going on in your company no one have to feel secure for this and 2nd anyone can update anything on customer's complaint like wrong time, comments etc.

So, humbly request you to look into this matter and resolve it as soon as possible.

And for your information some once called me today and said he want to return my documents named Sachin from [protected] number let me take the documents and will confirm you if any documents is missing. and told me will return the 100 buck back to me can you plz explain to me wht abt the interest your company has earn on this money I want that please provide me the interest on this as well.

Looking forward for a positive response.

Thanks
Saurabh Bassi


________________________________________
Subject: RE: Few question according me which needs to response as soon as possible.
Date: Mon, 22 Nov 2010 12:48:43 +0530
From: Sarfraz.[protected]@tatatel.co.in
To: [protected]@hotmail.com
Dear Mr. Bassi,

In addition to our discussion yesterday and your subsequent email below, we are checking with our Delhi team and will revert to you shortly.


Regards
Sarfraz Vanoo

From: saurabh bassi [mailto:[protected]@hotmail.com]
Sent: Monday, November 22, 2010 1:03 AM
To: Sarfraz Vanoo
Cc: Pankaj Sethi; c.[protected]@tatatel.co.in
Subject: Few question according me which needs to response as soon as possible.



Hi

As discussed today in the morning with you Mr. Sarfraz about the activation of new number[protected]allotted by PNG Teleservices) Caf or the Application Number :[protected] and the serial number on the sim card pouch is [protected] purchased by us on 16th November 2010 still not active.
For the clarity of yourself I am writing you so there should not be any discrepancy while investigation.
I received so many calls on my number[protected] from a lady named Ms Anu working with PNG Teleservices to purchase a new TATA Indicom connection. She has forced me to purchase this as she keep calling on my number. I have ignored her call so many times but still with no result. So one day I told her to give me a new connection on my and my wife’s name as (Saurabh Bassi and Hema Bassi) said she can do it no worries I agree on it and also agreed to pay the 100/- Rs. But she clearly told me that it should be paid by cash not by cheque or some other mode. Agreed on it with question in my mind will discuss it in later part of this email. K
She sent a executive to take my paper along with money when I took the sim card from that executive his question was on which name you have to apply this connection as I had provide him my and my wife’s documents Straight Answer from my end my and my wife’s name(Saurabh Bassi and Hema Bassi). Executive Mr. Amit confirm it cannot be possible and make call in his office again I talked to Anu and told her that this is not a good job as she have to give correct information. I took number for Mr. Sandeep and called him for the same concern same thing cannot be active on two person’s name I said ok than do one thing active this sim card on my wife’s name said they can do it but documents they required is present address proof, photo, id proof, permanent address proof. I said I can provide you the present address proof as my rent agreement, Photo, Id Proof as Pan Card but no permanent address proof I am able to submit right now due to some reason. They said scan and send it later on Answer from my end is BIG NO. Sandeep confirm ok provide the documents which you have right now and connection will get active surely only on those documents. I said boss if you a doubt of 1 percent in your mind please do not pick my documents I will make my mind and call you back if I think that I have to take this connection on my name as I am able to provide my permanent address proof. Said you don’t worry connection will active in next 1 or 2 days. Ok
After TAT over provide by PNG Teleservices I called up them to check the status of this connection nobody is able to give me a good reason. First I come across with an answer our servers are down so cannot do it today will active by tomorrow by Ms Anu, I took her word and hung up the call. No clarity. Next day no answer Sir we will check and call you back I called Sandeep for the same same answer Sir will check someone will get in touch with you for the same. Again received NO ANSWER from any one.
At end I register a complaint at 121 give application form number and mobile number allotted to me by PNG Teleservices connection purchased date and time said revert back time is 24 hrs. K took those words once again. On 19th November 2010 I had register that complaint and was told that it will resolve by 20th November 2010 by 3pm or with some minutes.
I again called up 121 on 20th November 2010 at 12.45pm and spoken to jatiner Rajput from escalation team said still complaint is active and connection will get active in next couple of hours as TAT is not over yet. and its 100% guarantee. Again took his words and hung up the complaint number for the same is[protected].
Connection was not active till yet as I mention in our tele-conversation with you and in early part in this email as well. Again I called up at customer care number 121 at near about 4 or 4.30pm call was escalated to the Assistant manager Mr. Raj Kumar confirm he have the complaint number but the information required to close this complaint are not on it like application number (caf number), sim card number, mobile number allotted to me etc.) Which I have already provided to the person who booked this complaint on very first attempt. I said to Raj how come this is possible if you don’t have those information on my complaint it should resolve from your end and I had already received the call from the complaint department and they had confirm very thing with me. And you are now denying all this. In very angry mood I was at that time and told him to place a request to provide my documents and money along with interest for 5-6 days on it. Raj said he is not able to provide that I said arrange it for me I cannot arrange it you have Sanjay Dhiman’s number call him only he is the one who can provide you the refund on it I said even I have the number for Mr. Pankaj Sethi VP of TTSL. Then why cannot I call him directly said he have no problem now call panda which I have did and after that you are in touch with me.
As I was discussed this all case with your people Sandeep, Manoj and Sahel Salahudin they always tried to show me that I am wrong on my part they are protecting your agency people might they have some personal connection with him which I do not care in any business deal if they have they have to deal with him out of business. NOT A GOOD JOB
And now the connection is not active due to permanent address proof was not provided to you people agreed but why they have picked those documents from my end when they knew connection will not active without permanent address proof.


Now the question I have in mind to clear with you and want you to take action for the same:
1 I have a DND service on my number [protected] than why I am receiving those sales call as well as the other unwanted sms’s on my number. So many times I had registered the complaint for the same but with no resolution so I had stopped complaining about it. Is your DND Service is just a joke or what?
2 Due to failure of the DND service I am going through this mentally desperation and I am not able to take rest while I am at home or not able to do my job properly.
3 Due to unwanted call from PNG my small baby was also not able to sleep as she sleeps in morning after taking bath. Because she is not able to sleep I have to wake with her because no one else is there to take care for her between this time.
4 Why the sales executive wants me to pay them cash not by cheque or any other mode so that they can do the frauds like mention above. By making false commitments. Or just a way to save the Tax.
5 It’s not me who is working with your company so that I know the policies of your company. Its PNG if they know the policies (as explained by sandeep) today morning) than why they have took my documents on very first attempt.
6 As they promised me they will send my documents and money along with interest back to me by today evening till yet not heard anything from any one as I was in conference with MANOJ SAMWAL, SAHIL SALAHUDIN, SANDEEP and my connection is also not active if they do not want to send me the refund along with my documents. Should I go ahead and launch a FIR against all of three along with TTSL.
7 As I was discussed this all case with your people Sandeep, Manoj and Sahil Salahudin they always try to show me that I am wrong on my part they are protecting your agency people might they have some personal connection with him which I do not care in any business deal if they have they have to deal with him out of business. NOT A GOOD JOB.
8 After all that dispute what is the guarantee that those people will or has not play with my documents may they have several copies of my documents by this time and which may lead to any offence against me or against my [o wife with some other or with your company.
9 Why your Assistant manager Mr. Raj Kumar was not able to check the complaint details on his system which I had already provided to the person who took the complaint for the same and attitude of that person is just like I am not asking him to refund my money it’s like I am asking him to give me a loan. I don’t know why. May he come to know that his appraisal will not go well.

And now I also want to tell you that I have another number[protected] on my name Saurabh Bassi. In the month of June approx. I register request to change my billing address which was not done according to the TAT. So many complaints I have to register for the same that case was also discussed with Tarun Mehta, Sanjay dhiman and so many team leaders on 121.
Sanjay has provided me a waiver of 700 rs for this failure. And a few points need to mention here for your clearance.
1. Sanjay told me on that complaint if I have to leave this service provider I am not bound with them and he or anybody else will not stop me for the same. Is this is your customer service and those words told to me by customer service head.
2. I also want to see what address proof you have in your records provided by me. I would like to see that. As I have doubt that you have not any single document with you for this. Those people changed my billing address because I have register so many complaints approx. 20 complaint number I have with me for this if you want I can share all those.

So, now I want a small favor from you please answer my all above mention 9 + 2 questions as soon as possible which makes me feel that some-one is there to handle this situation.
One of your most unhappy customer now these days
Saurabh Bassi
[protected].

One copy of this email is saved in my inbox and sent item folder for further escalation to higher authority OR to the government bodies.

======================================
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Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.
======================================
i-choose online store at www.tataindicom.com
Your Comfort. Your Convenience. Your Choice.
======================================
DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.

Dear sir / madam,

Sub: Request instrument change Else I request to give my deposit back .

As per the status i am using Tata photon plus customer for Tata tele service,

Instrument details: photon +
Account no:[protected]
Tata indicom no: [protected]
Plan : 950 Mb plan unlimited Post paid
As per status I am using this post paid internet connection for last 1 yr + . From last 4 months of time I can’t able to use the internet properly. I tried calling Customer care person they have gave some trouble shooting stuff but the till now I can’t able to use the service properly . I filed a complaint on 10 dec which is not yet resolved now. Today I went personally to the Tata tele service office , As per the discussion with Miss.Nandhni She can’t able to give a proper reply . I was really bugged up with this network provider.

I paid a deposit of rs 3500 which should be a refundable one. But they are now saying the amount in non refundable one. Really I want my money back. Really saying for every month i am paying a bill of 1250 of no use.
I tried reaching nodal office Miss. sripriya, but I really don’t understand her no is totally busy. Then why should they want to give the there no.
And the telesales peoples always give fake promises. For call back.
I kindly request to take the issue in a prior manner and resolve the case as soon as possible.
Warm regads ,
G.Jakathish kumar.
[protected],[protected]

Respected Sir,

I had been offered a TATA Photon Plus Internet connection at subsidized prize due to offer with my laptop, at the time of purchase of my laptop (samsung R28). I was told by the shop from where I purchased my laptop that the internet connection of TATA photon Plus was free with it for 1 mnth. I was not informed about the whereabouts of what or upto what capacity it was free and if ibspite of it being free , any minimum paymnt was required. However after the passage of 1 mnth when i saw that my connection was being continued, I was curious to know why the free time period had been expanded or the details of my connection. When I called up the laptop shop from where at the time of purchase, the connection was given I was informed that my Connection was being contiued as because I was already put onto a 799 rental plan with a credit limit of Rs 2500 had been assigned to my number. I was shocked as nothing was informed to me about this.
Since I was interested in a prepaid Photon Plus connection, I wanted to know why I had not been informed of this and why any information about which plan I should be in was not given to me. I did not even have knowledge about the various postpaid plans available.I also went to TATA teleservice hub (main shop) in Park street kolkata and spoke of my grievance to the manager of the shop. After hearing my complaint , he said that I had signed a CAF(Customer application form) giving consent to TATA Teleservices that I be offered a postpaid connection under Photon Plus. But since nothing iof that had happened I demanded on seeing the signature on the CAF which had my consent signature. They showed it to me and i saw that it was a signature done in my name by someone else. I myself had not signed it or had any knowledge of it.
The Manager of the shop made further enquiries on learning that I had not signed the CAF and that the sign had been faked by someone else. He came to know that my sign on the CAF form had been faked by someone in his sales team to make the sell of that Photon plus Connection. On knowing this I requested that necessary action be takren in this matter or else full paymnt could not be made by me as the usage charge by then had already been levied on my number. The Mangaer promised to look into the matter but nothing happened and instead I was asked to make a paymnt of Rs 2942 without any kind of settlement, adjustment etc.
On 22nd dec 2010, I further received a letter at my postal address sent by an Advocate demanding paymnt of the same Outstanding amt of Rs 2492, and with a threat that it may lead me into legal proceedings, in the event of non paymnt of the above mentioned amount within 7 days.
No action whatsoever has been taken by now for my complaint of having cheated me to forcefully take a postpaid Photon Plus internet connection and having faked my signature also on the CAF for which I had no prior information. No necessary action for such fradulent activity by such a reputed Company as TATA teleservices has been taken so far and on top of that I am being forced to make the entire outstanding amount a pymnnt of Rs 2942. I could have checked my usage on my internet account had i known what type of connecton or what postpaid plan I was using but TATA teleservices did not for once think it necessary to inform me as a customrer of the same.

I beg, that necessary action in this matter be taken for me being cheated at the hands of TATA Teleservices Ltd , so that a similar kind of harassment and fraud does not happen with anybody else. My TATA teleservices plus connection number is :[protected] for which the outstanding bill is Rs 2942.Looking forward to proper action being taken for my grievance.

Thanking you,
Yours faithfully,

Moon Moon Gupta
Phone:[protected]

Dear Sir/Madam,

I am the regular customer tataindicom services since 2006 july via postpaid tel no. [protected]. This telephone number is working.. means I am paying the bills till now,

because you dont even listen to the faults made by your company or your representatives if some payment issues are there. Its the history of my payment relationship

with tataindicom that if somehow your company even did mistakes in payments registration, Only I have to suffer, recently I got a loss of 4000 Rs. because of your this

attitude. anyway, I got loss, and it is not your concern, I have a complaint .. at least you could listen to it. Being a regular customer of your tataindicom via the

following numbers I want to register my complaint.
1. [protected] (Post Paid)
2. [protected] (Prepaid)
3. [protected] (Prepaid)
4. [protected] (Tata photon)

please register my complaint regarding my number [protected] and [protected] as follows,
I am a regular user of your roaming facillity.
When I am in roaming, I, many of the times got calls from some numbers, over which the caller claims that she is from tataindicom, asking me to pay the bills. she sent

the representative claiming that the representative is from tataindicom. and the representative comes to get payments, and our tataindicom bill is not paid. so these

numbers and the persons associated to these numbers are fraud, they are spoiling the tataindicom market and fame. Please look into the matter seriously, as they shall

be spoiling the tataindicom name in very near future. Even If there shall not be any action taken by tataindicom still, I shall find no any other option raising this

issue to the indian judiciary.
fraud telephones are as below
[protected]
[protected] etc.
If they are your real representative please stop any call from these numbers to my phone. And also I request not to provide my billing details and my address to any of

your these types of representatives.

Recently I paid my bills for [protected] and [protected] as a lady called me from one of two numbers of landline, and she told me that she is sending a person to collect

the payment. she sent one person to me on dated[protected]. He was carrying my bill of the current month and also knowing my number and my alternate number also. I gave

the payment of 4000/- Rs. as per following details.
1) For [protected] - 3100/- (Receipt Number- 389513)
2) For [protected] - 900/- (Receipt Number- 389514)
But my services of both of the above numbers are disconnected. I called to many of the persons and registered this complaint on 121. but they told me that you pay

amount than only your services shall be resumed. Finally, because I was suffering of disconnection of my services, as I was suffering my business also, I repaid the

bills to your Hub (RDC Rajnagar) in cash on dated[protected] as follows.
1) For [protected] - 3100/- (Receipt Number[protected]
2) For [protected] - 900/- (Receipt Number[protected]
And my services are immediately resumed for both of the tata numbers. That essentially indicating that the callers from the numbers[protected],[protected]

claiming that they are talking from tataindicom are a fraud. from which I suffered a loss of 4000/- and also my business opportunities due to disconnection of my both

of the services.

Please do the following things urgently against my above complaint.
customercare.[protected]@tatatel.co.in

1) Please mark[protected] and[protected] numbers as a fraud and take the necessary action against them.
2) Please make sure of the matter that there should not be any calls from any tataindicom route to my number as I have to pay roaming charges for these fake calls.
3) Please dont disclose my billing details and address directly or indirectly to any person.

thanks
Anita Sharma