Tata Teleservices Complaints & Reviews

I have been having a Tata Indicom Walky connection[protected] for the last 04years. My bill cycle is 26th to 25th of the month. The bill is generated on 28th, and I always used to get the bill by 1st or 2nd of the month. For last few months, I am not receiving the telephone bill on time, everytime I have to remind them to send me the bill. For the month of Sep08 I have still not received the bill, despite my repeated reminders to their Customer Care at 121.
The details of my reminders are
On 07th Oct, I spoke to Mr vinod, who said wait till 8th evening.
On 09th Oct, I spoke to someone, who did not give the name and disconnected the call..
On 11th Oct 1027hrs, I sent reminder thru sms- complaint no.[protected].
On 13th Oct 1535hrs, I spoke to Mr Nitin then his supervisor Mr Shahnawaz- complaint no.[protected].
On 18th Oct 0910hrs, I spoke to Mr Vivek then his supervisor Ms Sarabjeet- complaint no.[protected].
On 21st Oct 1620hrs, I spoke to Mr Vishwa then his supervisor Mr Nawendu- complaint no.[protected], who disconnected the call listening to me.

Then I again called them up, spoke to Mr Sonu then Mr Mohit, I wanted to talk to Mr Nawendu who had disconnected my call, but he did not come on the line. I asked for the Team/Shift Incharge, but I was told that I will have to hold on for 15-20 minutes or the concerned person will call me back within half an hour. When I asked for the name of that senior person, I was not given any name. And nobody from that office called me back.

Although I have paid my Bill before due date, but still I am waiting for the Bill.
I need the bill so that I can claim it from my office, otherwise I won't be able to claim it. The attitude of the people at the Customer Care unit is highly deplorable. TATA in itself is a high- end trusted brand built over last so many years, but these people sitting at customer care are a shame for giving it a bad name.

Pradeep Kumar Joshi
225-A,
Lajwanti Garden
New Delhi-110046
Tel No.[protected]

I am a customer of tata-indicom prepaid Customer since 2 years ( [protected]). Recently I had done online top-up ( e-recharge) of Rs. 200 on 8th July, 9th July on your website. It showed on the screen that both the transactions were failed. So, I tried again on 14th July and I was successful.

But when I got my bank statement, I was surprised to see that Rs. 600 ( 3 transactions of Rs. 200) were deducted from my account and was deposited/credited to Tata Indicom Account. When I communicated with the bank, I got following response.

( ...Kindly note that mobile recharge transaction of Rs. 400/- (200+200) has been processed successfully on July 08 and July 09, 2008 respectively and amount has been forwarded to the Tata Indicom. We request you to co-ordinate with the beneficiary)

I contacted the customer support division on toll free number from my mobile. Two times, they disconnected my call. I had filed the complaint twice on the website http://www.tataindicom.com. But nobody responded.

I also wrote to ...on August 29...
Ms.Paromita Banerjee,
Tata Teleservices (Maharashtra) Ltd., Al Aqmar Building, Behind Kala Niketan, Opp. Sancheti Hospital, Ganesh Khind Road, Shivaji Nagar, Pune-411005,
Fax:[protected]/[protected]
Mobile: [protected]

I am still waiting for my refund/recharge.

Dear Sir/Madam,

My Father ( Chimanlal B. Shah )had booked one land line phone for Rs.900/- paid in cash Via
Application number 2233713 dated 17/12/2007 from United Sunergy located at Andheri - West, after a personal visit
for 4 times by me ( Kishor Shah ) we have not got refund for the
same.kindly note that my first visit was on 18/12/2007 and they
replied me that your Application is forwarded ahead...

WE HAVE TAKEN A CONNECTION OF YOUR PRI LINE THROUGH YOUR MARKETING PERSON MR.Faizal Mohammed,
Tata Teleservices (Maharashtra) Ltd.
Cell No. [protected]
Email : mohammed.[protected]@tatatel.co.in
IN LAST MONTH .
ALL LINE AND CONNECTION ARE THROUGH BUT TILL DATE ; WE HAVE NOT RECEIVED THE EPIBEX MACHINE WHICH IS SUPPOSE TO GIVE BY YOUR COMPANY THROUGH LOCAL VENDOR (NETCARE SERVICES)

WE HAVE GIVEN...

I have purchased PANTECH 7155C against their Invoice-cum-delivery challan No.72555, dt.25.12.2007 for Rs.2999.00. But the same was under problem their technical/programme error. I have asked them for replacement of piece after confirmation of their report of technical/programme error. They are enquired against this with their department and informed me that we will replace it shortly. But I have not received any piece from them till now. Hence, you are requested that to kindly arrange to grant me the same piece specified in their Invoice-cum-delivery challan and oblige. In this regard, I have approached their Customer Service Centre and Nodal Officers of Andhra Pradesh on TATA INDICOM. This is for your kind information and oblige.

krishna

I have purchased a new number of tata indicom dt : 10th June, 2008 and activated services as 224+75 (T to T)+ 75 (Northern coridor)+50 (SMS pack).
I had made other request on the same date to deactivate 75+50 only. Lateron i have made another request to cancel my previos request and to issue bill at my gmail e-mail id.

Firstly, they have deactivated my all my add on packs, asking for updation, they have not taken any action in favour but deactivateed my account and no able to make incoming and outgoing call.

Hi All,
The biggest mistake in india is none other then buying a product of Tata Teleservices mainly Tata Indicom postpaid walky landline connection.

L V Vijay Shankar & Associates And Tata Telesrvices are fraud and making money only by cheating.

Never buy any products, services of Tata Teleservices (Tata Indicom), L V Vijay Shankar & Associates
Never buy any products, services of Tata Teleservices (Tata Indicom), L V Vijay Shankar & Associates
Never buy any products, services of Tata Teleservices (Tata Indicom), L V Vijay Shankar & Associates
Never buy any products, services of Tata Teleservices (Tata Indicom), L V Vijay Shankar & Associates
Never buy any products, services of Tata Teleservices (Tata Indicom), L V Vijay Shankar & Associates
Never buy any products, services of Tata Teleservices (Tata Indicom), L V Vijay Shankar & Associates.

I wish the company Tata should get closed as soon as possible. No one should buy any thing from Tata even for free. Specially bringing a tata phone is same as invitation to dacoits, burgalars, thiefs and Naxalites in your house that too in your absence.

L V Vijay Shankar & Associates & Tata Teleservices combinedly harassing me by cheating me and black mail. All my problem is due the Tata Indicom postpaid walky connection (number is[protected]. Tata Indicom is continuously cheating me with money from the time I have taken the postpaid walky landline connection. I lost lot of my money, time and my effort for which they are not giving any refund. L V Vijay Shankar & Associates, Plot no 186, Motinagar Hyderabad-81 & Tata Teleservices has sent me a demand notice from giving them 3500 rupees for no reason. I have been using the tata walky and paying postpaind bill (can be checked in my Tata Indicom account no[protected] properly but suddenly I received a demand notice for money. I don't understand why the people don't understand the strategy of making money by the Tata people. This is the only way left for Tata to stay in indian market because it is very easy make business in the indian market by cheating.

I, Aseem Ahuja, R/o V-272, Rajouri Garden, New Delhi-110027, am using a CDMA Mobile Phone [protected] for last 4-5 years which was purchased in my wife's name.

I would like to present before you the highhandedness of Tata Tele Services in regards to misappropriating subscriber's payments and then subjecting subscriber to harrassments to extent that the outgoing as well as incoming services being barred.

Tata Tele Services have engaged one M/s India Collection & Bureau Pvt. Ltd., B-1/637, Second Floor, Janakpuri, New Delhi – 58. to collect payments from subscribers. The Telecallers from such companies start calling you for making payments before the bill could reach you. On 20th February one such Telecaller called up and asked if she could sent the collector to collect the payment. Though the due date was 24th of February, we asked her to send someone immediately. we issued a cheque Numbered 722034, drawn on SBI, Shanker Road Branch of Rs 1098.00 towards outstanding of Number [protected] for which the collector issued a reciept number 882820. The cheque got cleared on 23rd of February. To my utter disbelief the outgoing services of number [protected] were barred on 28th February 2008 without any rhyme or reason and without any intimation to me which resulted in great humiliation, harassment and frustration.

On persistent request from my side, to the customer care, by giving the details of the payment, the services of the mobile number [protected] were reinstalled on 3/4 March-2008 but again on 5.3.2008 the Tata Tele Services disconnected my number without any prior intimation.

I kept on calling and requesting the customer care to restore my outgoing but in vain. It was a shocking revelation that on 19th of March 2008 the Tata Tele Services distrupted my incomming facility too. Because I am into profession of rendering services, I was left with no choice but to kneel in front of dadagiri of Tata Tele Services by shelling out another 1100.00 (Rs One Thousand one hundred only) in cash on 19th March 2008. The amount was paid through recipt no 790790.

The outgoing and incoming facilities were immediately restored and I was relieved by having got my services restored. I contacted customer care, tried explaining them to please rectify the account so that I do not face the problem again, despite asurances I was subjected to a rude shock on 28th of March when my outgoing services were barred and then incomming services were again barred on 17th April 2008.

It is crystal clear from the above mentioned facts that there is a complete negligence, deficiency in service and dereliction of duties on part of the Tata Tele Services, who have disconnected my mobile services despite receiving the bill amount and knowing fully that the payment was duly encashed as the same was intimated by me.

Aseem Ahuja
V-272, Rajouri Garden,
New Delhi-110027
[protected]@yahoo.co.in
[protected]
[protected]
45522188
46074583

dear sir/ madam
i am using tata indicom No. [protected].this No. had been disconnected from 11 april and did not started even after paying 150 % of my billing amount. each time after calling custemet care they give me new reason and additional deposit to start my phone. finally it starts on 18 april but i sufffered a lot and decided to file a case against them. tell me the way how should i proceed for it. i also given a letter to there regional office but they yet not replied it even after 10 days.
please guide me to file a case against them in consumer forum
Regards
Amit Mishra
H. No. 3503,
Sec. -40 D
chandigarh
Permanent Add. & add for Comm.)
C - 37,
New Nakoda colony,
baran ( Raj.)-325205
Mob. [protected]

COMPLAINT FORM
(Form for complaint under the Consumer Protection Act 1986)

In the complaint case no……………….………

Before the Hon’ble District Forum, Gandhinagar

Complaint No…………of 2008.

In the matter of deficiency of services, criminal intimidation and threatening calls by Tata Tele Services Ltd and their representatives

Name & address of complainant:
Chandramani Singh,
A-3, Ankur Apartment, Vavol, Gandhinagar
(Mob: [protected])
versus
Name & address of opposite parties:

1). Sanjay Patel (Authorised Distributer)
Shree Shubh Tele, G-5, Meghmalhar Complex, Sector-11, Gandhinagar-382011
(Mob: [protected], Tele:[protected],
and
2). D A Patel (Channel Partener)
Shree Shubh Tele, G-5, Meghmalhar Complex, Sector-11, Gandhinagar-382011
(Tele:[protected],
And

3).Tata Teleservices Limited,
Circle Office-2nd Floor, Gujarat Bhawan, Ellisbridge, Ahmedabad-380006,
Registered Office:10th floor, Tower-1, Jeevan Bharati, 124, Connaught Circus,
New delhi-110001

Dear Sir,
I, the above named complainant respectfully state before the Hon’ble Forum the complaint as follows:

i) That I called Mr Sanjay Patel of Shree Shubh Tele at my office in GIDC Gandhinagar in 3rd week of January, 2007 for getting Telephone/internet services of Tata indicom at my residence and based on his information handed over Rs. 1350/- cash(for Telephone equipt, [protected]@ Rs. 150/- and activation [protected]@ Rs 600/-) alongwith requisite document as proof of residence and identity).

Complaint: (i) Improper cash receipt against money paid
(ii) Improper charges for activation against as promised.
(iii) Didn’t return the balance money.

ii) Date of Issue of receipt: 03.02.2007 Signed by D A Patel, wherein Amount collected shown as Rs. 1122/- and activation charges were not shown clearly and were overwritten(unreadable).
Telephone o.[protected], Tariff plan: Ws-One nation 180
Account No.[protected], Credit limit : Rs. 2500/-

-2-
Date of Telephone activation: 05.02.07
Date of Internet activation: 06.02.2007
Data cable didn’t handover till 10.02.2007

Complaint : (i) Late activation against as promised.
(ii) Betrayed by not handing over the cable in time and deprived me of
the services till 10.02.2007. Period might have prolonged had I not
collected the cable from his shop personally.

(iii) That 1st bill received through courier.
Bill date 02.03.2007, Bill period : 30.01.2007 to 26.02.2007 Amt:Rs. 940/-
Due date ; 18.03.2007
Date of Payment : 17.03.2007 Rs. 940/-
vide Transaction ref. MCIT[protected]

Complaint : Billing period and activation period different

(iV) That 2nd bill not received, teleservices disconnected
Contacted customer care and got it restored vide complaint no. 72101129

Complaint :Bill not received resulting into disconnection of services, delay in payment, loss of opportunities and embarrassment for non-availability of services when it was inevitably needed.

(v) That 3rd bill received,

Date of payment : 29.05.2007 Rs. 534/-

(vi) That 4th & 5th bill were received with cumulative Amt Rs 1114/- and by this period there were disconnection, and difficulty in getting the services restored and very embarrassing kind of services since beginning. As a senior Management executive of a company heading HR & Admin dept. found the services very deficient, unprofessional and myself did not find time to bother about such services and so decided to discontinue with the service. Finally services were disconnected on 05.06.2007 by the service provider.

(vii) That on 29.11.2007 received a threatening call from mob. No.[protected]
attended by my wife, the caller misbehaved on phone and and instead a plea or a
gentle instruction for balance payment of Rs 1114/-, threatened to bring the
matter to court. And the very next day i.e on 30.11.2007 a pre-litigation Lok –
Adalat notice was delivered at my residence. As per the terms of notice, payment
were made on due date i.e. 08.12.2007 at City Civil & Session court, Bhadra,
Ahmedabad

Complaint: No sensitivity towards customer needs/ grievances and in place of customer care, complete disrespect was shown against the norms of civility/behaviour which was again very embarrassing, insulting and we had to deplore and regret such a degradable act/services.

(viii) That on 17.02.2008 a threatening call was received on my mobile for non submission of Telephone instrument where as while installing the services Mr Sanjay Patel of Shree Shubh tele had misrepresented the fact stating that Rs 1122/- includes
-3-
the cost of instrument and is non-returnable and data cable extra @ Rs 150/- for which receipt was not issued to me. On 18.02.2008 a notice has been served on me by A C Choksi, Advocate, Gujarat High Court on behalf of Tata Tele services asking to pay the cost of instrument @ Rs 8000/- plus charges for serving the notice @ Rs 1000/-.

Complaint: (i) Misled by misrepresenting the fact.
(ii) Receipt not issued for the amount collected and instrument issued. (iii) Caused humiliation and dishonour causing mental agony and unwanted
harassment for the services deficient in all counts from the service
provider whereas nothing was/is denied from customer in utmost of
good faith.

It is therefore prayed
(i) That Complainant may please be compensated to the tune as deemed fit by the Hon’ble District Forum for the deficiency of services, mental agony and harassment caused to him/her in the due course.
(iii) Cost of litigation may also be awarded suitably.



Signature of Complainant
Place: Gandhinagar
Date: 20.03.2008 (Chandramani Singh)



Verification


I, Chandramani Singh S/o Shri Saryug Singh aged 38, the above named complainant do hereby solemnly declare that the particulars stated above are true to the best of my knowledge and belief and nothing has been concealed therein. I further certify that annexure I, II and III appealed to the complaint are the true copies of original documents. Verified at 20th day of March 2008.



Signature of Complainant
(Chandramani Singh)

I purchased a Tata walky number [protected] on 03-09-06 from your franchise shop. The phone and net is working very good but in April 06 the walky started showing problem. I make a compliant regarding this on 11-4-06 (no[protected] at 121. After that the problem is continuous. In gist your engineers coming 5 times and phone is also goes to your repair shop but the problem is continuous and I make complaints time to time the last engineers visited tell me that problem is solved when phone is replaced and assured me that presently this model is not available in stock as it coming to our stock we replaced after 3 months a person is coming to my house to change the set with different model, I say to him this is the different model and if you want to replace by this than also replace the internet cord which I purchased from your authorise centre. He say me that I will come on next day with the same model or cord, but the next day is not coming till date phone is showing problem and I make complaints as usual. As you can see entire history from your 121 computer records if they mange and Now from 3-4 months the started saying to me that our upgardation is going so you are facing problems, if this is true I want to know why consumer is suffer? If there is any inconvenience you should inform in advance to consumer and reduce the call charges for that particular period.
In Oct. month a call is coming from your call centre that you are providing a V-card for your old costumers for better internet services at nominal charges. Because of above problem I agreed to purchases and on 16-10-07 Mr. Deepak, Account manager come to my house and installed the V-card ([protected]). It also generates some problems but after installation of repeater the problem is solved. The bill of this new no is coming with my tata walky number.’
Now I received a separate bill on 25-01-08 showing Rs 599.00 outstanding, I surprised that I pay advance payment & how this happened and why a separate bill come. When I see the no mention on bill I surprised that this is not my no ([protected]).I make a complaint (no[protected] on 29-01-08 to your help line that a fraud no is generated on my ID without any physical verification (as you earlier done with my both numbers) and this will be dangerous because I read in news papers that terrorists are using no. generated on fraud ID so first stop this no and than make a inquire. They assured that the problem is solve within 24 hours.
Next day a phone is coming from your helpline on my mobile and there is a lady on other side saying rudely to me that “phone to use karte hai bill nehi dena chate ” I replied first mind your language I am 2 years old costumer and if any thing happen wrong I shall make a FIR, as she listen she cut the phone without replying.

Now I become fed up from the problems of Tata teleservices so I write a latter to you and request you to First stop the no [protected] than make a enquire and inform me who is responsible for this fraud because this is serious matter in national point view
I also request you to change my walky no [protected] after checking the history on your helpline 121
Please solve both the problems within 15 days and I am sorry to say if this will not happen within time limit I will stop payment of bill coming and I supposed your not inertested to solve the problem and forced me to file a compliant against you in nearest police station and go to consumer form for justice

Thanks
Dr. Dinesh C. Sharma
PHES(I)

I have taken a plan of 512 kbps, Broadband Connection. According to TRAI guide Lines, we should receive atleast 80% of our Plan's Speed, in my case it is 512 kbps, so I should receive 400 kbps speed. But they are giving me explanation that they have an compression ratio of 1:4 in my plan. If so, why they are charging me for 512 kbps speed ? - Even as per their explanation I should get atleast 128 kbps speed, but I am not getting that...

Dear Assistant manager - HNI.TN - circle ,

I'm writing this mail regarding the surrender of mobile connection, Mobile No - [protected] under the tariff plan – Get More 99 plandue to unsatisfactory services.

Since the day of your bill No.[protected] dt.17/8/07 for the period 15/7 to 14/8/07 for Rs.94.38, I have contacted your office over phone to send somebody to my residence for clarifying some of the doubts which I could not follow over phone. But nobody turned up to clarify my doubts.


One of the doubts I had was about the credit limit of Rs.2500/- which was mentioned in your bill. I could not understand why was I asked to pay the bill amount of Rs.532/- in spite of the credit limit being Rs.2500/-. I received a letter on 1/12/07, dated 28/11/07 which mentioned that the failure of payment of bill amount totaling Rs.532/-, would lead to legal proceedings against me.



So I called Mr. Iyyappan as advised by you in the above mentioned letter, to surrender my connection and in turn he deputed Mr. Venkat of M/s. Lakshmi Credit Consultants, Chennai – 28. Mr. Venkat collected from me a cheque no.167116 for Rs.532/- and a letter of cancellation of mobile connection with immediate effect on 10/12/07.



In the mean time I was trying to call other numbers from my TATA INDICOM mobile in order to check if the connection has been cut but unfortunately found out that still the connection has not been cut. Hence I tried calling Mr. Iyappan several times to confirm the disconnection but he did not attend any of my calls.



So I called up the 121 customer care to inform the same and thereby requested them to process my disconnection as early as possible. The customer care executive, Ms. Lakshmi, told me that the disconnection request was registered on 11/12/07 and therefore the disconnection will be effected within 3 days which is supposed to be by end of the day on 14/12/07. Hence I waited until yesterday for the same and still find that the connection has not been cut.



Hence I request you to process the disconnection without any further delay and state that I will not be paying any more bill amounts from Tata Indicom in this regard.



Regards,

R. Vasudevan

Today when i talked with Mr. Pradeep in Kota,Rajasthan who is responsible for customer complaints, started giving abuses for asking simple question ..