Tata Teleservices Complaints & Reviews

I am a tata photon customer from a very long time, however stopped using internet services as i wanted to cancel the subscription. I requested for the cancellation in january 2016, and was promised that my account will be cancelled upon payment. I cleared the undue amount and assumed that my relationship with tata is over now. To my utter surprise, i again received a call from tata customer care seeking payment of a due amount. I again expressed my interest in service termination, and was advised to go online and file for cancellation, i was little disturbed for two reasons, first my service agreement was not cancelled at first attempt and second i have to go online to request for cancellation, was wondering why a customer care representative cannot raise a cancellation request. As advised, i searched for a cancellation request form on the website but could not find any hence decided to carry on with my work. A few days later, i received a call again from a lady from customer care, and as usual i had to narrate the entire story to her, i wonder if they even keep a track of the conversation. The lady requested me to be on hold, as she was raising a cancellation request. I was kept on hold for more than 7 minutes, thereafter call got disconnected, do not know whether it was a network failure or deliberate disconnect. Since then, i have been receiving calls from tata representatives and being asked to pay the money in a very unprofessional and unacceptable tone. What more shocking was, a guy from tata services walked up to my door in attempt of getting the payment without prior confirmation whatsoever. The gentleman made me speak to his supervisor (Sonu), who upon requesting for investing the matter bluntly denied any assistance (Mere paas itna time nahi hai ki mein last 6 months ki calls check karu). The supervisor was not willing to disclose this name, employer details etc when asked and disconnected the phone line. I managed to take required information from the representative.

I never expected tata service to demonstrate such a unprofessional behavior, below are details for collection party representing tata services.

Employee name: ajay singh
Employee id: c-188
Supervisor name: sonu
Company name: tata n india
Address: a-25 rajouri garden, new delhi

I urge you to address this matter on priority, so that no one else has to go through this unprofessional behavior.

Regards,
Vinod salaria
[protected]

Dear Team,

I was using Tata Teleservices broadband connection bearing account number[protected]. I had paid six monthly advance rental for the same (one month subscription free). At the time of taking connection I have been informed that you will receive call from Tata Teleservices for suitable plan before expiry of seven months advance rental.

At that the I had specifically requested to limit my credit to Rs 500 only. However, after the expiry of the advance rental, Tata Teleservices suo moto changed my plan Rs 799/- without any prior intimation.

If i have set my credit limit to Rs 500/-, how can they suo moto change my plan without my prior consent to Rs 799/-. The movement I received call from payment of first monthly bill of Rs 900 (approx), I have immediately requested to cancel the connection. Further, the call center could not answer to my question when my credit limit was set at Rs 500, how can they enforce plan of Rs 799 suo moto.

Now I have started receiving call from recovery (Phone No [protected]) using abusing language.

However, no one responding to my email of how they have changed my plan suo moto to Rs 799/- and when the credit limit was fixed at Rs 500/- only.

Regards, Ganesh Mandhane

Below is my case details

Hi,
Please find the attached screen shot of the corporate plan - c. I was told this plan but i got bill for different plan which is for normal customers.

How does people believe your service. I have closed my old postpaid number [protected] and bought a new.#. Reason for buying new one is you people are neither responding nor changing the plan. That's y i closed it. For the new one also you are playing games like advertising some other plan and bill shows some other plan. Do you accept if these things happens for u. What shud i do.. I wanna file a case against this. I have all the call recording and the relevant mails with me.

Regards
Naveen


Hi team,
Till now i hv not received any response from you.
I hv been cheated by one of your product seller
Avr global
Email id:[protected]@gmail.com
Contact number: [protected], team lead number: [protected]
They sold me two sim cards of corporate plan stating 93000 secs local and std. 50 sms per day national and local. I hv a mail copy which i received from them.
However when i received bill the tariff was completely different. I tried calling them they are not even answering my call.
After some 100rings someone answered and said im not responsible for this. Someone issued from my team and left office how come im responsible for that.
When i shout at dem dey are equally shouting at me. Is this the way they handle customer. I hv been cheated and i hv been getting scoldings from them. They are raising voice on me like" hold your tongue."
I dint abuse them i just raised my voice since they attended my call after some 100 rings.
Please temme how to take action against them.
I need justice atleast from your side. Being a tata employee i'm facing these sort of nonsense.
We hv many problems in each and everyone life. If you face these sort of issues even after being paid how you could digest?.
They hv been cheating customers for achieving targets. Misleading the information and selling out the product. Who will take action against them?
I[censored] really consider my case handle it with emotion.

[protected] i hv been using this number from 5yrs.
Due to no action taken from your customer service for changing plan i had to disconnect the number. Now i hv bought new sim cards. Still im facing issues. What shall i do.?

Regards,
Naveen
[protected]

First of all, Tata Teleservices claims to deliver one of the
best and fatstest broadband services and try to fool the customers. The day this broadband connection was applied with no. [protected], couple of days the same only it was not at all working.
I had immediately reported the same to CC and was informed that a
service engineer will be paying visit of the same but no compliant no. was shared with us.
Yet no-one visited or called for more than 2 weeks, Not to mention in
this whole duration, we had totally stopped using this new Tata docomo
broadband connection and had resumed our existing connection. The
usage logs can be checked for this connection for further reference.
Post 2 weeks, the service engineer who came, even did not try to
sort the issue and gave the feedback that there is some issue with the
fiber optic box connected in my block.
Being a customer, my issue still remained the same and during this
duration I had already called CC again to get the connection
disconnected due to the pathetic connection and service being offered
by your company.

Post that also, I wrote a formal mail to get the connection
disconnected in the same month but I failed to get any response on
that. Infact, your company continued to generate bill for 2 more
months. Where it can be clearly seen from usage history that there was
no usage at all from our end since we had physically disconnected this
in the same week in which this was connected.
Additionally, we had even asked to take back the relevant
device/router, which again was not done for couple of months. Finally
an employee of yours had come and we had returned the relevant device
as well.
Yet the bill was being generated for 3 months continuously where I had asked to disconnect in the first month i.e. the very week it was connected.
From last year end, I have started receiving threatening calls and mails for legal action from multiple nos. and departments. Some of them are extremely rude and unprofessional and has been a total harassment for me.
It has been now more than 2 years and am still getting such mails
where I had already responded timely and asked for the relevant
disconnection but timely response was not done fromyour end. Not to
mention, I have repeated this several times to several team or
employees of yours.
Rather than you being apologized for the way your engineers and
customer care support staff handled this issue originally, you
continue to send me such mails for outstanding bill payment without
investigating the complete issue.
The multiple calls which I had with your CC executive along with my data usage can be validated from your call center recordings and database.

If I had used your connection even for a day or so properly, would have considered myself guilty and agreed to pay the bill for that month (not the further months as had asked for disconnection in same month).

Hence finally I had to report this to the consumer forum as this has become a real frustration & harassment for us as a customer as I was the one who suffered because of your poor and irresponsible services and am not entitled for any such bill payment for a product/service which I did not use at all.

Please assist in getting this addressed and taking this to the Appellate Authority.

Sir i am mohammad kareem khan R/o Hyderabad . i was the costomer of Tata Docomo post paid costomer. and i faced a bid problem when Tata Docomo monthly bill was 2200 instead of my monthly plan 350. i complained about it many times and finally they disconnected my connection i faced alot of problems due to disconnection of my account. now i am getting legal notices from Tata Teleservices . Kindly look in this matter .

your faithfully
mohammad kareem khan

A bill of Rs.2946 has been sent to me, inspite of there being no connectivity.
The customer care employee said "I am sorry that you no network in your area, please bear with us and pay the bill as soon as possible."

Tatadocomo No. [protected]
For the last 2 months the Internet speed is very low & sometimes no connection at all. When I visited the Tatadocomo Store at City Center 1, Kolkata to complain about the same, the service Representative rudely said that they can't help & if I wish I may disconnect the service. What an excellent SERVICE!

Dear Team, i was having TATA Public Telephone Booth(PTB) on the name of my father Girdharlal Nagjibhai Tanna on 25-Jan-2004. at the time of getting the booth we gave Rs.19995 as security deposit for that and company said that it will refund the money after some deduction when we give the booth back. after 6 years i returned the booth to company and before returning i called in cust. care to know my deposit balance and they said that there is Rs.17000 deposit is refundable and can get it back in 45 days post returning the instrument to company. but when i returned the booth to company on 8-Apr-2010 it gave me receipt of equipment returned note stating that i have returned full equipment to company. after few days when i called in customer care they said that its in process and give me my deposit money back in sometime but didn't give exact time. this talks were going for many times but they were giving the same answers which was not satisfactory. and once when i called to customer care they said that my complaint is closed automatically because company has closed its outlet from everywhere. and when i asked them that what about my deposit money than they dont have any answer. post that i contacted local officer named (Paresh Bheda) and he said that will connect with the company and inform me. after 3-4 days i went to him and asked about the matter but, i shocked to hear his answer. he said my deposit money is not refundable as per senior level officers said to him. he asked me to come after 2-3 days during that time he will check and inform me about the matter. after few days i again went to his office and he said that company had sold me the booth so i cannot get deposit money back. then i saw him the deposit receipt of Rs.19995. but he said we cant do anything. then i asked him that if company had sold me the booth for 19995 then why it got back the booth. then he said that company had gave it to mefor use only so there is no refundable amount for your name. after that i called cust. car then they are stating that there is still having my deposit amount of Rs.17000. this is running for last 4-5 years and i am going here and there but nothing came out positively. nobody is giving proper response. now there is no cust. care no., no contact person/team. for last 2-3 years there is no response from anywhere. i am expecting my deposit money back (with 18% interests). Please note below details for your reference. Name : Girdharlal Nagjibhai Tanna Email ID : sachin.[protected]@gmail.com Contact no. : [protected] Telephone Booth : TATA Telephone Booth (PTB[protected] received Date : 25-Jan-2004 deposited Date : 8-Apr-2010 Security Deposite : Rs.19995 Money Refundable : 17000 (Still not Refunded) Please also find attached the below document : 1. Security Deposit Receipt. 2. Equipment Returned Note.

DEAR SIR, Our Land Line No.[protected] Is Not Much In Use.. You Are Requested To Change The Tariff plan Immediately To MONTHLY RENTAL Rs.100 + SERVICE TAX. Please Confirm And Take IMMEDIATE ACTION. Thanks R.V.SHIDHORE

I have taken a new tata docomo post paid mobile connection(mob no- [protected]) from chandigarh at punjab state after giving all proofs on 4 th dec 15. On 12 dec the connection got block due to negative verification though i am staying in the same address given in the customer form. Despite several approach to tata docomo store at sector-32, they could not solve the issue. Due to non activation of connection, i have immense loss both financially and socially. I do not know what to do. And presently my no is blocked .Also i got the bill sent by tata docomo of this month. I dont understand the issue. Probably my name is causing the problem.

I have taken a Walki phone connection on 28.06.15. with no.[protected]. Within 45 days the instrument became defective. I have made complain to the dealer from where I have purchased it. But phone not repaired by them. I have mailed to [protected]@tatadocomo.com. I again failed to get repaired the walki instrument though it is under warranty period. till it in faulty condition with regards Kalyan Saha M:[protected] For Amble Power Systems

Sachin Singh visited my place on 30th Nov2015 while we handed over all KYC documents collected payment slip with following details as mentioned on it duly stamped / signed. CAF[protected]Same number as above complaint) TTML ENTERPRISES FOS Name: SHARDA CDMA CODE: MHS 37281/TTML, Channel Manager : SACHIN SINGH[protected] Amount Paid: Rs. 2700/- for 5mbps (3+1 month) plan. Since then his phone is switched off. tried to contact TATA, but no results.

TATA docomo people have intentionally offered me an extra sim card and they said it's an addon sim card but how can they generate bill on that number when i paid complete amount on my main number. How can this cheating activity be encouraged. I should lodge a complaint on whoever it is.So many people have similar complaints on TATA docomo. And TATA DOCOMO really doing unfair job for charging more and more from the customers with poor services. Customers should get justice. Business should be genuine and should cheat innocent people.

Dear Sir/Ma'am My Account No is[protected]. My broadband is not working since last 10-12 days. Time and again i have raised complaint with Tata Teleservices, but all i have got in response is that my problem will be resolved by Tomorrow, but nothing happens on next day and on asking about the problem status i finds out that Complaint has been closed without resolving the Problem. So its a request kindly intervene and get my problem rectified. Latest Complaint No :[protected]

On 28/03/2015 morning 11 am my connection id no.[protected] stopped working i thought it may be because of any technical issue i lodged the complaint on[protected] complaint id[protected].15 pm they said in 24 hours complaint will be resolved by no body turned up. on 30th they said me because of 31 st march u have to pay bill in advance thats y ur connection is not working i paid 1700Rs on[protected] i called up again on 31 st morning they again said there technician will revert soon, on continues followup of 7-8 days finally i came to know that as they are facing loss in running this connection all the connection of our building are stopped with immediate effects Now from 4 months they are asking for the payment of April month reviving notice and threatening calls from past 4 months its a headache for me AS PER TRAI LAW COMPANY CAN NOT DISCONNECT THE CONNECTION WITHOUT PRIOR 1 MONTH NOTICE Because of this i faced a lot many problems without internet company should pay compensation for that

Due to improper services and customer support, I deactivated Tata's broadband service and paid all the outstanding bills on 18th Dec 2014 ( Receipt Attached ). Today on 22nd Aug 2015, I receive a legal notice stating my bill amount is outstanding. This is a pure case of harassment as all the bills were paid and the services were discontinued. Now when I am asking for details they are saying that they cant provide it as the account is deactivated for more than 6 months.

I am using Tata Docomo Photon Max Wifi Data Card no-[protected] but right now i am in Noida Sector 93 and i am not getting speed and i have complained to customer care but then also they are not able to fix it and i could get proper speed. Now i am asking them to refund my money because of not getting proper speed they are not even taking my complain now. So i need help from law side to make them understand that they should know the value of money. Abhishek Raj Email id- [protected]@yahoo.com

PHOTON NO:- [protected] ACCOUNT NO:[protected] Respected Sir / Madam, Kindly improve the service of your TATA PHOTON MAX WIFI. The net is working too slow. I expect you will resolve my problem as soon as possible or otherwise I will have to disconnect from your service. Regards, Simran Arora Contact - [protected]

Dear sir my broadband connection not working 27May continue today 4August till. I complaint customer care and authority but not solutions provide and no call back responsible person.i am very very heart please help me . My complain no...[protected], please help me and solutions provide. My name is Mudassar Mulla and Ac No...[protected] and mobile no.[protected] and. Help me immediately . Not support any responsible authority person. Please help me.

Hamne 25.07.2015 ko shanker nagar raipur store se tata photon ka connection liya.Mr, piyush hamare office me visit kiyatha.Hamne apna requerment n use ke bareme Mr.piyush ko sarebate details me batadiatha.Lekin Mr.Piyush ne hame sarebate nahe bataya.Hamara connection saturday 01.08.2015 se band hai.Saturday n sunday ko hi hame gada kam raheta hai.Hamne customer care me kaibar call kiya tab jake unse bat hue.Call center ka kahana hai ki hamara connection disconnect hogayahai iska karan unhone verification bataya.Jabke Mr. Piyush ne hame address verification ke bareme kuchbhe nahe batayatha.Hamare address me koi verification karne bhe nahe aya.Pher bhe bagar visit ke hamara connection kyu bandh kiyagaya.N hame pahale ye jankari kyu nahe de gae.