Tata Teleservices Complaints & Reviews

In - curia law chambers
Advocates and legal consultants
No;18 1st floor, ld s arcade, 11th cross, cubbonpet, bangalore-02
.
Cin – u74899dl1995plc066685
To:- date :[protected]

Natique raza. h.

Account no:[protected]

Subject : legal notice on behalf of tata teleservices ltd.

Under instructions from our client m/s. tata teleservices limited, 2-a, old ishwar nagar main mathura road, new delhi - 110065 herein after referred to as our client, we serve you with this legal notice:

1. my client is a leading unified access service provider in india and provides various telecom and other services in various telecom circle in india by virtue of licenses granted by department of telecommunications (dot), government of india.
2. that you approached my client for availing services, for which you have duly signed subscriber application form and other related forms and submitted documents as per the norms prescribed by dot for availing the services.


3. that you stopped making payments for the services rendered by my client for reason best known to you, despite availing the services of my client to the tune of rs.893 /-


4. that there after my client requested you to make the aforesaid payment, however, in spite of repeated reminders and request, you have failed and neglected to make the payment of the legitimate dues of my client amounting to rs 893/-as on date.

5. that you acts and intention clearly amount to breach of trust and dishonesty to our client. hence you have made yourself liable to be prosecuted under various provisions of civil/criminal laws, as applicable.


6. by this legal notice, you are hereby given an opportunity to make the aforesaid payment of rs 893/-within 7 days hereof, failing which, we have clear instructions from our client to initiate appropriate legal proceedings against you for the aforesaid offences at you costs, risk and consequences.

For any clarification, you may contact: [protected] name: shadab

Please note:- in case you have already made a payment then please ignore this letter and provide us with the payment details by replying to this mail or contacting our above mentioned representative


Tata teleservices limited
A block, silicon terraces, 30/1, hosur main road koramangala, bangalore-560095
Phone:[protected] fax[protected] website: tatadocom.com
Registered office 10th floor tower 1 jeevan bharati 124 connaught circus new delhi-110001

—
I did not use this sim for more then 12 months. i have sent so many requests to deactivate the number. still you are keep on calling and harassing me. now asking rs. 893 without using there services.

It is against ethics and tata code of conduct.

Please reply

The below email will explain all.
Since this time, TATA Tele is harassing me for payment although they fooled me & took one month payment already.
kindly resolve this.

From: [protected]@gmail.com
Sent:[protected]:37:41.0
To : customercare.[protected]@tatatel.co.in
Cc: null
Subject: Very Very Poor Response/Speed/Service~~M17390781
[Note: Please don't change the subject for internal tracking
purpose
and immediate action.
_____________________________


Hi - Its just one month that I have taken your broadband connection
& I
am
sorry to say that the response is terrible.
I took a speed of 4 MBPS & I don't get even 256 KBPS speed.

On my complaints I am being told that there is bandwidth problem. I
am
hearing this for the past 15 days.
I don't understand that if there is a bandwidth problem then are
you
selling the connections & fooling innocent people.

Internet is required by me to do my work & my all work is getting
badly
affected.

THIS IS NOT EXPECTED FROM TATA...

Please resolve it immediately and if you can't resolve the same
then
I
will
have no option but to cancel the connection.

Connection Details are:

Landline Number - [protected]
Account Number[protected]

Thanks
Ankur Goyal

In- Curia Law Chambers
Advocates and Legal Consultants
NO;18 1st Floor, LD S Arcode, 11th Cross, Cubbonpet, Bangalore-02
.
CIN ¿ U74899DL1995PLC066685
Slno:- 2019 Date 27-Jan-17

ARUMUGAM .BALAMURALI TECH MAHINDRA
NO 46 4 OM SHAKTHI NILAYA PATTANDURU AGRAHARA ROAD WHITE FIELD BANGALORE
BANGALORE - 560066

To:-

Account No:[protected]
Del- no [protected]

Subject: Legal Notice on behalf of Tata Teleservices Ltd.

Under instructions from our client M/s. Tata Teleservices Limited, 2-A, Old Ishwar Nagar Main Mathura Road, New Delhi - 110065 herein after referred to as our client, we serve you with this legal notice:

1. My client is a leading Unified Access Service Provider in India and provides various Telecom and other services in various telecom circle in India by virtue of Licenses granted by Department of Telecommunications (DoT), Government of India.
2. That you approached my client for availing services, for which you have duly signed Subscriber Application Form and other related forms and submitted documents as per the norms prescribed by DoT for availing the services.


3. That you stopped making payments for the services rendered by my client for reason best known to you, despite availing the services of My Client to the tune of Rs 1307


4. That there after my client requested you to make the aforesaid payment, however, in spite of repeated reminders and request, you have failed and neglected to make the payment of the legitimate dues of my client amounting to Rs 1307/-as on date.

5. That you acts and intention clearly amount to breach of trust and dishonesty to our client . Hence you have made yourself liable to be prosecuted under various provisions of civil/criminal laws, as applicable.


6. By this legal notice, you are hereby given an opportunity to make the aforesaid payment of Rs. 1307 /-within 7 days hereof, failing which, we have clear instructions from our client to initiate appropriate legal proceedings against you for the aforesaid offences at you costs, risk and consequences.

For any clarification, you may contact Contactable:-PARMESH
Contact-no:- 0 [protected]

Please Note:- In case you have already made a payment then please ignore this letter and provide us with the payment details by replying to this mail or contacting our above mentioned representative

I did not use this SIM [protected] for the last 8 months. I have sent so many requests to deactivate the number.And I paid entire amount after getting the waiver of Rs.1131.But still you are keep on calling and harassing me.

It is against ethics and tata code of conduct.

Please reply

We are using Tata Internet Lease line 4Mbps.A/c No[protected] & 2 PRI Lines with A/C No.[protected].
We have requested many a times to TTML team to show some decency to reply to our complaints and to visit our office to resolve the Lease Line issue, but nothing has been resolved.
Internet Lease Line connection was disconnected by TTML on 23rd April 2016 without prior intimation & notice.
We are ready to pay whatever outstanding as per usages of ILL Connection and clear this matter but TTML raised the bill including exist charges which is wrong and unethical, as have not disconnected the connection from our end.
Also we have 2 PRI Lines with A/c No.[protected].For which we are regularly paying our dues and till date our payment is clear & there is no outstanding.
TTML disconnected our PRI Line 022 611***00 with A/c No.[protected] on 24th June 2016.abruptly which was our main reception line without giving any notice, reason or purpose for which we were paying the monthly rentals regularly. Which was un-ethical way to deal with costumer & we have been suffered a big loss from this disconnection.
The Tata PRI and Tata Internet Lease line connection are different things and have been taken separately. So there should be no disruption created due to non-payment of Tata Lease line connection.

We are using Tata Lease line 4Mbps.A/c[protected] & 2 PRI Lines with A/C[protected].Internet Lease Line connection was disconnected by TTML on 23rd April 2016 without prior intimation & notice.We are ready to pay whatever outstanding as per usages of ILL Connection and clear this matter but TTML raised the bill including exist charges which is wrong and unethical, as have not disconnected the connection from our end.
Also we have 2 PRI Lines with A/c No.[protected].For which we are regularly paying our dues and till date our payment is clear & there is no outstanding disconnected our PRI Line 022 611***00 with A/c No.[protected] on 24th June 2016.abruptly which was our main reception line without giving any notice, reason or purpose for which we were paying the monthly rentals regularly. Which was un-ethical way to deal with costumer & we have been suffered a big loss from this disconnection.The Tata PRI and Tata Internet Lease line connection are different things and have been taken separately. So there should be no disruption created due to non-payment of Tata Lease line connection.

I have lost mobile and SIM card yesterday evening. Mobile number is [protected]. Requesting to block the SIM as the earliest to avoid misuse. I have called Customer care number and gave them sufficeient information like name, address and Where it was purchased-SIM. Even though after giving this information, they refused to block my sim number.

Please block sim number and revert at the earliest.

My internet account number is : [protected] in Tamil Nadu Circle My name as per account is : Sriram N and I've paid all past dues properly and closed my accounts with them.

But still they keep sending the court notices to my home address in India and by email to me. At present I'm out of india on my work. So could not handle this case myself.

This is become a way of torturing the people and collecting the money even if they paid properly.

PLEASE TAKE SERIOUS ACTION AGAINST TATA TELESERVICES LTD in TAMIL NADU circle.

The proofs are as follows :

Email Paid Receipt : PROOF #1
*******************************

Hi!

We thank you for your payment of Rs.1093 made on 23-07-16 for Photon [protected] through ONLINE.

Cheque payments are subject to realization.

Get 'My Tata Docomo' App and check your plan and more. Click here & download now.

Warm regards,
Photon Care Team

Give us a missed call at[protected] from your registered mobile number and we will send your Photon account statement through SMS.

Pay Now | Web Self Care | Locate Brand Store | My Tata Docomo App |
For Photon call[protected]/7 toll-free) from registered number | For Mobile & Walky call 121 (24/7 toll-free) from Tata number or[protected] from Non-Tata number | Write to us on [protected]@tatadocomo.com

******This is an automated message. Please do not reply*******

Account Closure Email : PROOF #2
************************************

Aug 2 at 6:09 AM
Dear Mr. Sriram,

We refer to your email dated 02-Aug-2016 regarding disconnection and payment history information of your Photon number [protected].

As per our telephonic conversation on[protected], please be informed that we are unable to process your request to disconnect the connection immediately as the billing would be stop within 7 days from the date of disconnection request registered and account will be disconnected on same day as per disconnection procedure.

The request for disconnection of your Photon Number has been raised on 02-Aug-2016 and the request number for the same is[protected] .Our Photon Care representative shall get in touch with you within 48 hours with respect to your request.

Please note that the connection will be deactivated on 09-Aug-2016 unless notified from your side. The current outstanding in your account is Rs.00.

We would like to inform you that your payment for Rs.1093.00 has been updated with online payment transaction ID: 4526075 dated 23-Jul-2016.

Please use your Photon Account Number[protected] to make the payment.

We appreciate your valuable association with us and hope to see you back in our network soon.

If there� anything else that you want to share with us, we are all ears.

Warm Regards
Mahesh Pallerla,
Tata Docomo Photon

To Pay online go to https://www.billdesk.com/pgmerc/tatadocomo/DOCOMODetails.htm

To download Photon dialer, troubleshooting guide, Brand Stores, latest bill plans & recharges, visit www.tatadocomo.com | Reach 24/7 Photon Customer Support at[protected]toll-free)

For Postpay
Bill payment for your Photon is now more easy. Pay online through your Smart Phone by clicking on m.tatadocomo.com

For Prepay
Now Recharge your Photon online through your Smart Phone easily. Just click m.tatadocomo.com

We would love to hear from you, Click here to share your valuable feedback.
Note : The feedback link will go inactive in 3 days.
Registered Office : Tata Teleservices Limited, Jeevan Bharati, Tower 1, 10th Floor, 124 Connaught Circus, New Delhi 110001.
CIN- U74899DL1995PLC066685
Visit our Website at www.tatadocomo.com
Email us at [protected]@tatadocomo.com
* For Postpaid and Prepaid - 121 from Tata connection.
* For Photon Tata Docomo[protected]toll free)
* We are also accessible from non Tata mobile phones on[protected]. Toll free from TATA Mobile phones only.

We have 2 PRI lines installed from TATA TELESERVICES, we have requested for 3rd line in our new group office premises, its been over one month we are following up with the concern Person Mr. Sunil ([protected]) - Key Accounts Mangers, and Mr. Dinesh ([protected]), who always have been giving false information about the installation, and always replying stating it will be done tomorrow.

Such outright lying employees are good enough to spoil the brand, value and reputation of even the best of the Brand like TATA., and act as promoter for the competitors

We are taking 3rd connection not due to the non availability of other options but due to the trust and confidence in the brand of TATA Teleservices and the past experience.,

Hope to see some positive and firm action.

As i had purchased a tata docomo land line with the number [protected] last year, , within six months o[censored]sage the instrument was found defective and internet services also not working. In-spite of repeated visits and calls to tata docomo customer care, the company has neither repaired the instrument nor the internet connection provided. But i am regularly receiving the bills even after six months. I would like to complain on the company regarding this.
My email id is [protected]@gmail.com. Please help me to get the compensation in this issue.

I'm writing from trivenisarees.com. We had taken a tata sip connection (Tata docomo no[protected], account number:[protected], setup in june 2015 & every month thereafter. The sip connection was for a simultaneous 20 lines, allowing for minimum usage of rs 10, 000 per month.

However, there were technical issues from tata teleservices side right at the installation – resulting in ping drops & inability to use the system beyond 4 calls simultaneously – and even that with often poor call quality & call drops. Inspite of raising it multiple times, it was seemingly attended only on aug 14th 2016, almost 14 months after installation (The issue still needs to the tested). It was also established that the issue was since the initial setup in june 2015 – the modem reconfiguration that seems to have improved the system was never done after the initial installation. This was clearly a case of tata teleservices failing to fulfill its obligation, mentioned in section 5.3 of the agreement: “responsibility of ttl is limited for providing connectivity to the equipment installed in the customer location”

Clearly, trivenisarees.com was unjustly overbilled for service not provided to it in this time frame.in addition to tata teleservices unjustly billing us, trivenisarees.com has suffered damages due to the to the time spent its management & staff, and customer & goodwill loss due to the inapt call quality provided by tata teleservices.

When we raised a claim for the damages due to the faulty setup & overbilling, tata did not entertain our claim - or even respond to the specific points raised in the complaint.

Dear sir/madam,

I am piyush kumar goyal receiving emails from rishikesh bhale and advocate deepak choudhari regarding payment due on below account number;

Account number:[protected]

I would like to share the details that i have used the tata broadband services for 2-3 months, then i moved to another location. 5 days before moving to another location, i informed to tata teleservices to close this connection earlier than 7 day of bill generation date. They said that they will close the connection soon according to their policies. Again after 8 days i called them and they said that your connection is still live. Please give us 7 days to close it. And for these 7-8 days they are charging 395 rs bill.
They are forcing to pay this amount by sending mails frequently. I wanna ask to tatateleservices that this is not my fault that your service representative didn't closed the connection. As 395 rs is not a big amount to pay but why should i pay if i didn't do any mistake.

Please let me know what steps should i take. For more information please revert back.

Best regards,
Piyush kumar goyal

I had taken a new post paid Tata Docomo connection for Zirakpur, Distt Mohali, Punjab Circle. Cell No [protected] I was assured that Network in TRICITY is excellent. Immediately after activation of the connection I had lodged my complaint regarding No Network. After more than two months one representative of Tata Docomo came, he spent more than two hours in the entire society & confirmed there was No Network in the entire area, in & around my house. There has been no effort to resolve the issue. Imagine there have been only 15 Calls in last five months from that number & that too STD calls.
I have requested that Tata Docomo may take back the SIM & return my initial deposit.
On the contrary their billing department has been harassing for payment & giving threats on phone for dire action / court notice etc etc.

Tata teleservices ltd, kolkata chapter, sector-v, kolkata-700091 is denying a refund of security deposit (rs. 25, 000/=) to a closed vendor (code:1229754) m/s. honeywell inc. on an obnoxious pretext & alibi.
Draft no:[protected] dt. 10/01/14 for rs. 25, 000/= was paid to tata teleservices and was promptly encashed on 16/01/14 as certified by state bank of india, lake gardens branch.

Dear sir,

I has been more than 2 months that i made payment for new internet connection. It is deeply regretted that there has been no progress in providing new internet connection so far, in spite of promising resolution of my complaint no.[protected] and making several phone calls.

I request you to kindly refund my advance payment of rs. 6870/- without further delay.

Regards,

Dinesh gurjar

I have been trying to generate UPC code to port out of Tata Docomo after shifting to Hyderabad as here they have only 2G connectivity and I incur roaming charges being in the same network and I require mobile data for my day to day movement here. Every time I send a request for UPC generation, the balance gets deducted and I get a regret message for inconvenience and try again later. Whenever i try, it is unsuccessful. Do not know who to approach next.

Dear Sir/Madam,

I am Ameya Thete receiving emails from Pritam Shewale(Pritam.[protected]@tatatel.co.in) and Advocate Deepak Choudhari([protected]@gmail.com ) regarding payment due on belown mobile number;

Mobile number: [protected]
Account Number:[protected]

I would like to share that I have never used service with above details, still every one or two days I am getting emails. I am not a expert but this could be mistake or fraud case done by some unknown person. Also I would like to highlight that I never stayed on address the above mentioned number is registered.

Please let me know what steps should I take. For more information please revert back.

Best Regards,
Ameya Thete

I am getting calls & now "notice u/s 20 (2) of legal services authorities act, 1987" for the due which i am not liable for.

I have already explained 10+ csr the reason why i am not liable for payment for which they agree and promise it will be waved-off and i won't receive any call/mail but now they sent this notice.

Below is the mail sent to [protected]@tatatel.Co.In, [protected]@tatadocomo.com, appellate. [protected]@tatadocomo.com numerous time with no reply from tata
#
To: [protected]@tatatel.Co.In, [protected]@tatadocomo.com, appellate. [protected]@tatadocomo.com
Hi,

I am very very disappointed and now feel being harassed by tata docomo customer care as well as the services.

I had a broadband connection with account no.[protected] which started giving continuous/frequent disconnect starting from 5th feb for which i have almost raised 5 tickets and there was no resolution. The most disappointing thing that 2 of these tickets were put under so called "observation for 24 hours" for which there was no follow-up and tickets were closed without getting consumer consent.

Raising of tickets and following up on customer care continued for almost 20 days and it was frustrating to keep explaining the problem to so called customer care service which were even not able to read the tickets which were already raised with same problem, its nothing less than torture talking to customer care.

Following all this torture and disappointment, i was left with no option than to cancel the service which was also a trouble with you guys as calling toll free number is not enough, you guys wanted a mail which i did as well dated 2nd march.

So basically i was not able to use service since 5th feb till i disconnected.

Later, i started getting calls that payment is due for which i have almost explained 6 of your representative that i am not liable to pay anything after 5th feb as you guys were not able to restore the connection even after proper follow-up from my side.

I am still getting call which is so unprofessional on tata docomo part and it's really frustrating and feels like getting harassed even after doing everything.

Below are the reference tickets:-
—
[protected]dated 5th feb
[protected]dated 11th feb
[protected]dated 12th feb
[protected]dated 14th feb
Mail to [protected]@tatatel.Co.In (Attached)- dated 29th feb with all the information — there was no response from tata docomo
Connection cancellation-dated 2nd mar

Requesting to kindly stop torturing me by calling again and again for payment which i am not liable for.

Regards,
A very very disappointed, tortured ex-consumer of tata docomo.
#

We have subscribed for Tata Broadband connection for our office around a year around. We have taken a plan of 10GB @ 10 MBPS speed. We were promised by the marketing guy that we would get a speed of minimum 8-9 mbps. But on the contrary we never got that speed. we always got 4mbps, 3mbps, 5 mbps etc., Irrespective of all these we paid all bills all the time without any delay.

There were days when the internet was not active almost foe one week.

For last 3 months the speed went much down to even .5 mbps. I am attaching screen shots of speed test.

I raised multiple complaints but problem was never resolved.. Later I got fed up and disconnected the connection last month. While a made a call for disconnection I clearly mentioned to wave off my last bill due to the inconvenience caused.

The connection was terminated within a week but no one came to my office till date to collect the equipment.

Now these people are sending me multiple remainder to pay the final bill. I got a letter asking to pay final billl and contact of some Mr. Apurva Rajput([protected]) for any queries.

When I spoke to Apurva he spoke very bluntly saying we never promised you wil get 10 mbps speed. its just the plan name. Then when I spoke about waiver he said he will get back to me on it and NEVER GOT BACK ON IT. I even sent him a reminder on Wats app for which he replied please wait sir. I have been waiting for him to get back

Today they sent me a court notice for the same. The notice says that I refused to handover the instrument after disconnection. BUT THE TRUTH IS NO ONE EVER CAME TO OUR OFFICE TO COLLECT THE INSTRUMENT. When i called apurva he don't even remember speaking to me and says they will withdraw notice only if I pay the bill.

Now I have decided to take things legally and hence I am raising this complaints here

Dear sir,

I had taken postpaid Sim form tata in month of decembr my out going se vices closed.so many time request but she did not start my line .currently I m working in marketing company .Every month after 25th my line close for two to 3 days in between I have lost so many business.In between many people rudly call me and abusing me.many I say to kindly send correct bill on my mail.but non of person not giving reply me .below given details :-
mob no [protected]
till time due bill increase 2592 rs Wych in correct.so I to pay my lost in between. Kindly do help me.

Regards
Durgesh Dwivedi
[protected]

Hi,

This is to inform you that I have taken Tata Broadband connection in Zirakpur- Mohali on 12 Feb-2016 and after 2 months on 13-April-2016 I logged complaint for frequent disconnection and slow internet issue. Surprisingly my complaint not resolve till date I called Customer care many times for resolution of issue and every time they assured me that my complaint will be resolved within next 24 hrs and I don't know by when these 24 hrs will come.
Finally I have given request for disconnection of connection and connection got disc-connected on 30-April-2016...Good news is this I received bill for the for non usage of connection and also for the time period when my connection was disconnected.
I am very thankful to for whole TATA staff who not wasted there valuable time to even contact there customer who is raising his concern from last 1 month. I think they are busy in some other assignment where they analyze how customer frustrate and disconnect his connection.
Great Customer experience and a lesson for every one not to opt service provider like this.

Regards
Kushal
[protected]
[protected]--Tata Del no.