Tata Teleservices Complaints & Reviews

Hi,

Tata tele services come out with new scheme of toll free services with 2 months free if you provide annual contract with plan of 999. But without our knowledge they upgraded to 4999 package. After i told to stop the services, still they are generating bill for us. I thought of tata is the big brand, but they are fraud with the peoples money. So dont go for these kind of product

I was using tata docomo broadband my account number was[protected]. I requested for deactivation of my account on 10th jan'19 as i was not getting the right wifi speed. They replied the same day with following guidelines:

Kindly refer to the below guidelines regarding cancellation:

1) request you to clear your outstanding amount of rs.825.00/- final bill will get generated post termination of entire billed and unbilled amount on your account.

2) the line will get barred on 4th day, will suspend on 7th day after registering termination request and permanent disconnection will be done in 90 days.

3) the equipment from your premises will be collected within 45 days if provided by us.

4) refund or adjustment of your deposit, if any, will be processed within 45 days from permanent disconnection date.

We paid rs 825/- on 11th jan'19 and i wrote to them.

To listen

Kindly deactivate my account.

I have cleared all the outstanding and will clear my next generated bill once it comes.

The bill shall not exceed today's date that is 12.01.19.. Kindly note the same.

Following which in the next bill cycle i was expecting the bill on pro rata basis while they again mailed me rs 825/- bill. To which i replied to kindly correct the bill and send. But nothing happened. They kept sending me the same bill.
One day i received mail from an advocate:

Account no:[protected]

Subject: reminder

As instructed from my client m/s. Tata teleservices limited, 2-a old ishwar nagar main mathura road, new delhi – 110065, herein after referred as my “client”, we serve you with this legal notice:

1 my client is a leading unified access service provider in india and provides various telecom and other services in various telecom circle in india by virtue of licenses granted by department of telecommunications (Dot), government of india.

2 that you approached my client for availing services, for which you have duly signed subscriber application form and other related forms and submitted documents as per the norms prescribed by dot for availing the services.

3 that my client was induced to provide you its services, whereby you were allotted connection nos.[protected]

4 that you represented to my client that you would make timely payment against the usage of the aforesaid connection nos. Charged on you.

5 that basis representations made by you, my client activated your connections on (Date of activation of service) 16/03/2016 and you started using the same.

6 that you stopped making payments for the services rendered by my client for reasons best known to you, despite availing the services of my client to the tune of rs. 1623/- that when after repeated requests you failed to make above said payment my client was constrained to temporarily suspend / deactivate service of your del no:- on (Mm/dd/yy)

7 that thereafter my client requested you to make the aforesaid payment, however, in spite of repeated reminders and requests, you have failed and neglected to make the payment of the legitimate dues of my client amounting to rs. 1623/- as on date.

Reminder letter dt. _, dt _. E mail dt _

8. That your acts and intentions clearly amount to breach of trust and dishonesty to our client. Hence you have made yourself liable to be prosecuted under various provisions of civil/criminal laws, as applicable.

9 by this legal notice, you are hereby given a final opportunity to make the payment of rs.. 1623/- within 2 days hereof, failing which we have clear instructions from our client to initiate appropriate legal proceedings against you for the aforesaid offences at your costs, risk and consequences.

My client may forward your details to the concerned credit verification agencies to take appropriate action in their database.

We request you to contact mr. Bapu kamble ([protected]) mr. Sachin bakle (Mob no. [protected]) between 10am to 6pm

I called mr bapu kamble and had a thorogh discussion regarding what went wrong in communication and eventually it was decided that we have to pay something about rs 400/- as the remaining due. He said he will start the correction process at his end meanwhile asked me to send a similar mail to tata team.

I replied to that mail from advocate.

Advocate, listen, listen

Dear sir,

There is a huge communication gap between tata team and us.

I have asked them to reverse the bill and let me know the same.

I have talked to mr bapu ji and sorted it out.

I am also marking this mail to tata team for their understanding too.

Regard,

I thought the matter is sorted and was waiting for the corrected bill from them but today i got a call from a lady, who was very rude, saying that they will write off rs 300 but i will have to pay rs 1323/-

I was shocked! And i wrote back to them.

To advocate, listen, listen

Dear tata team,

I had called mr bapu kamble and sorted things out.

Today we get a call from a lady ([protected]) talking so rudely and asking us to settle the account by paying 1323 rs!!

What is this?? This is beyond my understanding!!

I am aghast and shocked by the communication and commitment level of tata docomo professionals!

Pls do not confuse us with one the a day and different on another.

Provide us with solution.

Regards

I am still under shock by this unprofessional behaviour by a renowned company like tata!

I will request them to send me the corrected bill so that i can pay the same and stop harrassing me over it. Thank you.

Dear sir/mam
I am pradeep karmakar have left tata teleservices on july 2009 and my pf number was ap/hy/32831/18977. I have send the hard copy of pf withdrawal from to tata teleservices head office mumbai, one and half month before, still i am waiting to get my pf amount.
Sir /mam i want to seek your kind support on it, so that i can get my own of amounts in my account
Thanks and regards
Pradeep karmakar
[protected]

My landline phone no.[protected] with a internet connection. This is hospital number. Sine two days connection off & on. It's not working since morning. It's totally dead. So many patient was suffering since morning to connect the hospital & get appointment. Please resolved this problem as so as early possible. I am very needful. Please do it prior concern.

Tata sky website doesn't show different boquets with it's contents and tariff rates for boquets like it is shown by trai in tariff section.
It is also charging rs. 59 compulsorily for tata sky promotion.
While earlier the charges for multi connection was much lower, now it is very high. After all it is only an additional cable/wire from the same dish. It is unreasonable to fleece subscribers.
After trai notification, subscribers have to more than what they were paying earlier for more no of channels.
Prayer tata sky must show different boquets with it's contents indicating language of boquets with tariff as shown by trai in it's website and allow subscribers to choose from these. It must discontinue charging rs. 59 compulsorily for it's promos. It must drastically reduce the charges for multi tv connection.

I have a landline number [protected] which has a plan for three years for minimum usage as we use that services for only incoming as we do not have proper network for cellular services so we have diverted all the number to our landline... But to our surprise once fine day in november we found that our landline services were terminated, checked with the tata customer support and received information that as there are not many land line users at our location they have terminated the services. But that is not my problem as they are at their peak for bad services for broadband and cellular service.
I had asked them as we have already paid for the landline in advance for three years how can they do so, on that they are sorry and said that they will refund the balance amount in 90 days from termination. My concern is what about us as they are not giving any option before this action. I spoke to one of the customer services desk and demanded a call from he supervisor but did not receiver any return call for any clarification. Finally a put a mail too but did not receive any replay for that... Please help.. As if i go for another new landline connection i will have to pay again installatiuon charges and i will not not get the same landline number, who will take care of that as tatateleservices have said they will not take any responsibility for same... I request please look in this matter at the earliest...
Jitendra barge [protected]

I had requested to disconnect docomo broadband services with immediate effect from 16th aug, 2018 as i wasn't getting connection from 12th aug. The person said it's in the hands of the builder. I therefore asked to discontinue the services.

However, i was later charged for the whole of aug 2018 and then sep 2018, and slapped with a legal notice causing mental harassment. I will paste the email below.

Kindly advise me for the steps to be taken.

Srijan. Chakraborty

*

Srijan.[protected]@gmail.com

Ref :- m25/dec/6/bb

Account no:[protected]

Subject: legal notice

As instructed from my client m/s. Tata teleservices limited, 2-a old ishwar nagar main mathura road, new delhi – 110065, herein after referred as my “client”, we serve you with this legal notice:

1 my client is a leading unified access service provider in india and provides various telecom and other services in various telecom circle in india by virtue of licenses granted by department of telecommunications (Dot), government of india.

2 that you approached my client for availing services, for which you have duly signed subscriber application form and other related forms and submitted documents as per the norms prescribed by dot for availing the services.

3 that my client was induced to provide you its services, whereby you were allotted connection nos.[protected]

4 that you represented to my client that you would make timely payment against the usage of the aforesaid connection nos. Charged on you.

5 that basis representations made by you, my client activated your connections on (Date of activation of service) 3/15/2017 and you started using the same.

6 that you stopped making payments for the services rendered by my client for reasons best known to you, despite availing the services of my client to the tune of rs. 1293/- that when after repeated requests you failed to make above said payment my client was constrained to temporarily suspend / deactivate service of your del no:- on (Mm/dd/yy)

7 that thereafter my client requested you to make the aforesaid payment, however, in spite of repeated reminders and requests, you have failed and neglected to make the payment of the legitimate dues of my client amounting to rs. 1293/- as on date.

Reminder letter dt. _, dt _. E mail dt _

8. That your acts and intentions clearly amount to breach of trust and dishonesty to our client. Hence you have made yourself liable to be prosecuted under various provisions of civil/criminal laws, as applicable.

9 by this legal notice, you are hereby given a final opportunity to make the payment of rs.. 1293/- within 7 days hereof, failing which we have clear instructions from our client to initiate appropriate legal proceedings against you for the aforesaid offences at your costs, risk and consequences.

Please note that in case you fail to make the requisite payment in given time period, my client, without any further reference to you, shall be constrained to pursue appropriate legal proceedings against you and the same shall be at your risk, costs and expenses.

My client may forward your details to the concerned credit verification agencies to take appropriate action in their database.

We request you to contact mr. Bapu kamble (*) mr. Sachin bakle (Mob no. *) between 10am to 6pm or you can write to sumitkumar. [protected]@tatatel.co.in on weekdays for any queries or payment assistance, you can also reach us through this email

In case you have already made a payment then please disregard this letter and provide us with the payment details by replying to this mail or contacting our above mentioned representative.

You can make your payment immediately through following payment option available with us:

· to make an instant online payment please click on this link: *

- all you need to know is your account number or mobile number and payment amount. You can pay by credit card (Mastercard, visa, diners, amex) or through an online bank account payment transfer.

For any further clarification in respect of the same, please contact collections department,

Tata teleservices ltd at phone: (Mail to sumitkumar. [protected]@tatatel.co.in)

A copy of this notice is being retained in the chamber for further necessary action, (If it so desired) in case of non-compliance with this legal notice.

For

_

Advocates

With deep regret I write this mail on behalf of my organization- C.Prakash & Co.

And expect justice.
There was a contract between C. Prakash & co. and Tata tele services of 60 pages or so, agreed but who reads that…

It’s only the sales team who says that this is the best plan and my boss would have agreed for the same. We were under the impression (as told by sales team) that the Epbx system was going to be ours (C.Prakash & co.) after 3 years… we could not complete the tenure of 36 months. The Epbx as per my knowledge was never used up to the fullest reason the company had only 8-13 extensions in use at any point of given time… none o[censored]s are technically sound… whatever the sales guy told we believed… we dint even bothered to get a second quotation from any other vendor.

We got a call from your officer Sarang Madane stating that the Epbx system needs to be surrendered as it is the property of tata… (Though my boss was under the impression that we were paying so high rental of 8850 the ebpx system was going to be ours)

It is only after Mr. Sarang brought to our notice that it was never going to be ours and was always tata's property.

We surrendered the Epbx system to your officer Sarang Madane.(attachment)

Each month the bill was paid for the usage...

Mr. Sarang Madane said that post this no call from Tata would be made regarding to any outstanding, But few days later we got a call from Mr. Dharmendra Devar stating that there is an outstanding of 48379 as we did not complete the tenure (36 months) which we were only made aware by mr. Sarang that such a contract existed.

The sales person was only allowed in our office as he belonged from Tata.
We always believed in the professionalism and ethics that Tata works with.

We feel cheated.

Ac number:[protected]
Phone number:[protected]

For
C. Prakash & Co.
Accounts
Dhruve D. Shah
+[protected]

Dear team,

I had submitted my walky at koramangala bangalore office of tata tele services, there was isd deposit which i should receive till date i have not received.
The instrument was submitted to mr ramakrishna at 10- may-2018
The land line number is [protected]
The email too was sent on the same subject but of no resolution

Pls help in getting the same.

Dear sir

I had applied for my pfa settlement to tata teleservices provident fund on 02.04.2018 as detailed below:
Name : mr. Inderjeet
Emp. Code: 900210
Pfa a/c. No.:ap/hy/32831/900210
Eps no ap/hyd/32831/26325
Uan no[protected]

All requisite documents had been sent through speed post on 02.04.2018 to the following address:
Ms. Sandhya / sagar shinde
Tata teleservices limited,
A, e & f blocks, voltas premises,
Chinchpokli, mumbai - 400033


I had recived a conformation mail eps fund shatteled your paymeny recived with in 15 days.
But payment not recived and till date i am yet to receive an intimation/confirmatory mail from the office.

I shall be obliged if you could look into this matter treating it most urgent

Thanks & regards
Inderjeet
[protected]@gmail.com
Cont no [protected]

My account no is[protected] for tata docomo broadband.
Even though i had requested to cancel it in aug 2018 they did not take congnisance of my request and asked me to pay the bills first. I paid for aug and then also sept 2018 but still they did not cancel it. Finally in oct 18 they accepted my request with service no[protected]. But they are now asking me to pay bill for oct 2018. This is ridiculous.

They have still not cancelled.

Contact details [protected].

I am having tatadocomo broad band connection, a/c no.[protected].
I am having internet problem for last two months. I had tried to compliant the same with tatadocomo. But the contact numbers, email id available on line are feck. Nether of them is working.
Tatadocomo is not warring about their customers.
I am unable to contact with the service provider tatabocomo.
And every months paying their bills without getting any proper service
N. R. Patil

We have received so many calls, emails for our discontinued (Without notice and suddenly by ttsl) 4 mbps internet lease line. And this is because of non co ordination between technical dept. And billing dept. Already paid till 5 days more then discontinued date then also demand for next quarter bill. Even demand for exit charges.

A/c. No[protected]

My mobile number was in zero rental plan. But since last two month, it is showing that 99 rupees monthly rental in my plan. And bill was generated according to the same with rs 225 approx for last two month. I was not informed via email or call or sms for the same and charged 118 rupees monthly forcefully. When i called customer care they said that your old plan(zero rental plan) was discontinued by tata docomo and 99 rupees monthly plan was activated on my sim.
Is this how any company forcefully activate any plan in your account?
Someday after they will activate 1000 rupees plan in your account. Clear case of fraud in telecom sector. If your company is not making any profit and being outdated in front of jio, vodafone, airtel service provider, then this is how you want to earn profit?

Siva prasad guha fca
Customer name : siva guha.
Place : kolkata
Account number:[protected]

Dear sir,

For over 12 years, i have a tata docomo broad band service. My tata docomo (Previously vsnl) email id is [protected]@vsnl.net.
In recent times, i do not find the service useful and am unwilling to renew. I sent 11 (Eleven) emails expressing my reluctance to renew and requesting cancellation. However, i found that my emails were neither acknowledged nor replied to. Additionally, much to my disappointment tata teleservices continues to insist on payment of renewal subscription charges of rs 1, 179/. For a service i do not want at all.
Despite my advanced age, on 9th august’2018i went personally to the office of tata teleservice in sector v, kolkata. After hearing my complaint, they issued a cancellation request no[protected] dated 09/08/2018 (Reference no[protected]. Again, i visited your sector v office on 16th august;18 but the outcome was unsatisfactory with no concrete action being taken..
Regretfully, i have to point out that:
1) the cancellation request is yet to be implemented. To this day (I. E. 17/08/2018), new emails are still coming in.
2) a demand notice for rs 1, 179/- was issued to me on 8th august’2018. Every day, i am receiving at least 2 payment reminders for renewal of service which i have insisted on discontinuance.

I am pained to see the apathy and inaction at the office of such a respectable organization will you please enquire into the matter and take appropriate action to stop the continuing harassment.
Please accord this matter your priority attention.

Yours faithfully,
Siva prasad guha
Mobile no — [protected]
Landline:[protected]

Complaint regarding
Mobile/fl no. [protected]
Account no.[protected] of m/s. Tata tele services ltd.
Location: hyderabad, telangana

Hi there,

I had a tata walky connection with the given account number previous year.
In october i raised a request for cancellation. You service people (Contact center) told me to pay the current bill amount and they will cancel the connection. I denied and told them to send me any email or sms with the cancellation request. They confirmed many times but never sent any confirmation, hence i did not make the payment.
Then in december 2017 i started receiving phone calls directly for recovery. After mutiple communication where i requested for any email or confirmation for cancellation, i received call from mr. Borra surender reddy. I again told that i need final confirmation on the complete amount which is due and a commitment that phone number will be disconnected after complete payment.
After many communication he finally sent me an email with settlement letter on 5th december with amount due 4, 000 inr
I made the final payment of 4, 000 inr on the same day 5th december 2017 with my credit card “sbi credit card xxxx-xxxx-xxxx-4269”

They kept quite for two months. However, they restarted sending the bill softcopy to my email from feb, 2018 onward and also started calling me continuously (4-5 times a day). Now sending legal notice for recovery via email and sms.
Sms is coming from no reply number to make sure that i could not reach back. While send any reply with all the explanations they are not replying instead sending a separate / new emails.

Requesting you to investigate and immediately stop this malpractice of harassing your customers before i initiate any legal proceeding.

Chandan

I have disconnected the internet service in Oct 2017 after doing full payment to the representative who had visited to discontinue the connection. I have even written several mails to customer care and mail id of tata docomo regarding the discontinued connection but still every now and then i keep getting mail to do the payment. I have also replied many times to advocate deepak choudhari mails with all required documents but i think no one ever pays attention or takes trouble to read the mails sent by consumers. How can the company be so careless and can't it keep a record of whose connection is active and whose connection is discontinued.

We have been using Tata Leased line connection since 2012. Suddenly the link got disconnected by the TTSL on 20th Apr 2018, when we spoke with customer care they said they have disconnected our link due to non profitable BTS and also they said it was communicated to us about one month back via Email but we did not receive such a mail. We have requested them to restore our connection for one month but they refused.

My old account number[protected] is showing an outstanding of rs 865 for which i am regularly receiving reminder notices; i have several times asked ttsl that provide me with details as of how this amount is due from me but in vain. As per my records i have paid the pro-rata amount to ttsl when my old account was converted with the new account with increased data speed. Kindly help in this regard.

Regards,
Arindam

Dear sir/ madam
2 year back i have started my own business and took a telephone connection[protected] from tata teleservices which is a easy number to keep in mind because my businesses is 80% depended on phone calls and if any phone calls are missed that clearly indicates we loos the business. And we invest lakhs of rupees for advertisements of same number so we can get more and more calls from customers.

But now tata made their mind to shut the company down and in places of our exiting number they are offering us different number which is no use for us, because our customers are having the other number to call us.

No either we will have to shut our business or will have to take any other number and market it from scratch.

Please please guide me how to retain the same number if tata is not helping us so what is the way to retain the number.

Tthanks
Virendra
[protected]
[protected]