[Resolved] Tci Xps — delay in product delivery

shahbaz ahamed

from Calicut, Kerala

Address:

17/1105 B, Jail Road, Puthiyara P.O.,, Kozhikode, Kerala, 673004

I am frequent customer. My products are transported from pure and cure, akums drugs & pharmaceutical ltd, haridwar, uttarakhand to genozed formulations, calicut, kerala.
Your service was good, and delivery was either on time or 1 day earlier than actual. That is you used to deliver in 7 days from haridwar to calicut.

Since the last 30-40 days the shipments are delayed for more than 7 days. Now it is taking more than 14 days for shipment to reach calicut from haridwar.
Also i found products are being idle for 2-3 days at your hubs at ambala and nelmangala.
For example, i have a current shipment with docket number[protected] lying idle at ambala hub since 08:55 hrs 25-aug-2019, ie more than 52 hours!!!
My shipment is emergency medicine and such delay cannot be tolerated.
I have called to your toll free number[protected] twice and registered my grievance. Yet no actions has been taken.

I am seriously thinking of switching on to a different logistics partner. Please do what you can to solve this issue.
I have two more consignments comming from haridwar with you. If those two are delayed, then i will change the transporter.

Regards,
Shahbaz ahamed
[protected]

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Oct 4, 2019

Complaint marked as Resolved

TCI XPS customer support has been notified about the posted complaint.

Aug 28, 2019

Updated by shahbaz ahamed I am frequent customer. My products are transported from Pure and Cure, Akums Drugs & Pharmaceutical Ltd, Haridwar, Uttarakhand to Genozed Formulations, Calicut, Kerala.
Your service was good, and delivery was either on time or 1 day earlier than actual. That is you used to deliver in 7 days from Haridwar to Calicut.

Since the last 30-40 days the shipments are delayed for more than 7 days. Now it is taking more than 14 days for shipment to reach Calicut from Haridwar.
Also I found products are being idle for 2-3 days at your hubs at Ambala and Nelmangala.
For example, i have a current shipment with docket number[protected] lying idle at Ambala Hub since 08:55 hrs 25-Aug-2019, ie more than 52 hours!!!
My shipment is emergency medicine and such delay cannot be tolerated.
I have called to your toll free number[protected] twice and registered my grievance. Yet no actions has been taken.

I am seriously thinking of switching on to a different logistics partner. Please do what you can to solve this issue.
I have two more consignments comming from Haridwar with you. If those two are delayed, then I will change the transporter.

Regards,
Shahbaz Ahamed
[protected]

Verified Support

Aug 29, 2019

TCI XPS Customer Care's response Dear Sir,

Greetings From Tci Express Ltd.

We apologize for the inconvenience this may have caused to you.

The shipment is in Transit from Ambala Hub to Nalmangla Hub.

Thanks&Regards
Team, Tci Express Ltd.

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Comments

J. Harsha Vardhana vardhana

from Delhi, Delhi

Our Shipment has arrived in Bangalore on 31st August, 2019 and today is 5th September, 2019 the items are still not delivered to Whitefld site.

We have incurred huge losses because of your delay and carelessness.

We are forced to recover all our losses, cost with interest from your company.

Thanks
Harsha
[protected]

Shyam dairy Products

from Allahabad, Uttar Pradesh

We are Dispatched Ghee from allahabad to panipat haryana dated 31.08.2019 but company delivered on dated 10.09.2019, near about 11 days and a very damage position, and ghee are short 1 to 02 ltr in each box. we are unsatisfied in their service.

Shyam dairy Products's reply, Sep 10, 2019

Rajesh wasudeo

from Mumbai, Maharashtra

Our work is related to solar power and machines, we regularly used TCIEXPRESS for transportation. Last time we send solar panels and machineries at date 26-08-19 from Amravati to Rajkot total 3 solar panels are damaged and machineries are also damaged.

Obiron Borthakur

from Mumbai, Maharashtra

My dwb no-all my carton badly damaged and material inside missing they have replaced carton with bag.i request you take action and enquiry about this.