TCL — product not working

Hi i have been raising a complaint in tcl from the month of october 2019 but u ppl have kept cancelling my complaint without solving the issue stating the customer isnt responding which is rubbish. When i have a complaint y will i not answer the calls.
Secondly i am really frustrated with the staff in the customer care centre as no one has the answer to solve my issues.. They kept me on hold for about nearly 1 hr each time when ever i have called up asking me to wait on the line and then they forget about it and one special case is about mr brij. He has kept my call on hold and had gone for a tea break (Got to know this when i called up from another number the same time) and till date i havent been able to get him online as he is never available...
And the best part is that the zonal head of tcl of telangana is also making us fools (By just not replying to my calls and if by mistake he picks up the calls which is one out of 50 times) gives me all silly explanations n reasons regarding my issue..

The basic point is none of the staff in tcl has any sense of responsibility towards the customer...

It is my mistake that i have purchased a television with 1 lakh rupees from this fraud company..

I just want my issue to b solved as soon as possible and a strict action to b taken against the two peoples name mentioned for not fooling other customers in future

It has become a daily work of mine to spend nearly and hr of my time in just speaking to tcl customer care and calling mr gurdeep

One more interesting fact u need to know about is ur service center person of hyderabad my chary says mam u can do whatever u want to.. When i said i will raise a police complaint against the zonal head and tcl company. For just mentally harassing and answering the calls and testing the patience of the customer.