Hi I am Rayanna Naidu,
My invoice number is KA1617/8668. My order no is [protected]. I registered complaint (The registration number is[protected] for Item "NO NO DOSA TAWA-DELUXE" 'Not as Described' condition gets delivered by delivering 26 cms Ceramic Pan of Low quality Standard. Today I got call from Kancheepuram Telebuy
Sales Agent that the product will delivered in 24 Hrs . But without replacing the subject Product, the Complaint had been closed. On further complaint to customer care a new Complain registration number[protected] is given. Mr Karthik and Mr.Ankit replied that it will be replaced within 48 hrs and untill today it hasn't been replaced. Still now nobody is responding properly really I am so unhappy with your customer service. Before purchasing it everybody was acting like they are well take carer of customers. Please never buy any products from this fraud company. We are from lower middle class family. Dont disappoint us. Anyhow my friends have asked about this around 5 of them. I simply said dont buy the hell damn product from this TELEBUY
company. If you will not replace my product surely i will abuse your company name over all the social medias and will never ever assist anyone to buy your product anymore. I had a patience. But it's gone because of you guys.I am preparing a notice to file complaint in consumer forum to get legal remedy .
In view the above, I request you to kindly attend the complaint and do the needful as soon as possible and also provide me with the feedback.
Jan 17, 2017Complaint marked as Resolved
Greetings from Telebuy !!
We really regret for the inconvenience caused . please accept our sincere apology for the kind of service that you have experienced . we assure that this is not the common occurrence and we have taken necessary actions for remedying the issues . as discussed over the phone, we have made arrangements for the replacement with 2 no's of ceramic pan with lid by making an excess payment 1000 / - from your end upon your confirmation . also we have initiated the process of issuing a freebie wrist watch along with the replacement items for the inconveniences caused . we expect your cooperation to proceed further . in case of any escaltions further please feel free to dial me directly to 9962509108 / 044-33616388 / 044-42434001 / 044-42434007
In view of the above my complaint had been successfully resolved.
Telebuy.in / RP Telebuy Skyshop customer support has been notified about the posted complaint.