[Resolved]  Idea Cellular / Postpaid Connection — i given for prepaid to postpaid conversion since 15 days back,still its not activated

Postpaid Connection — Conversion of connection - prepaid to postpaid

I AM HAVING A POSTPAID CONNECTION OF AIRTEL FROMLAST 6 MONTHS.
I AM PAYING HEAVY BILLS TO AIRTEL FOR THE POSTPAID CONNECTION I AM USING. I HAVE INCURRED THE EBILL FOR CLARIFICATION . I FOUND THAT GPRS IS ACTIVATED & THEY ARE CHARGING RS. 360+TAX+PLAN CHARGES+RENT PER MONTH, RATHER I HAVE NOT ACTIVATED GPRS, BECAUSE I AM HAVING A VERY CHEAP HANDSET IN WHICH THERE IS NO OPTION OF INTERNET OR GPRS. I HAVE COMPLAINED NUMBER OF TIMES TO AIRTEL CUSTOMERCARE FOR SAME.
BUT EACH & EVERY TIME THEY HAVE GIVEN IRRISPONSIBLE ANSWERS & MISGUIDED ME & CHARGING HEAVY BILLS FOR MY MOBILE CONNECTION.
AFTER I HAVE DECIDED TO CONVERT /CANCEL THE CONNECTION . & WENT TO DEALER AT KARVEROAD PUNE.
PAID ALL BILLED& UNBILLED AMMOUNTS FOR FURTHER PROCESS. ONE OF THE FELLOW FROM THERE AIRTEL TEAM ASKED ME FOR TOKEN AMMOUNT FOR CONVERSION TO PREPAID. HE TOLD ME THAT YOU ARE HAVING A VIP NO. & YOU ARE LIABLE TO PAY ATLEAST 20000 INDIAN RUPEES FOR CONVERSION OF SAME MOBILE NO POSTPAID TO PREPAID. AFTER HEARING THIS I HAVE GIVEN A APPLICATION FOR CANCELLATION OF CONNECTION TO THEM ON 21/05/2008. BUT TILL DATE THEY HAVE NOT CANCELLED MY CONNECTION . UNNECESSERELY I AM PAYING THE HEAVY BILLS RATHER I AM NOT USING THE GPRS AND OTHES FACILITES.

I want to know my phone ([protected]) detail for the period
1st August 2007 to 31st December 2007 i had paid hire charges on this period bill .I made a reuqest to your nearest (badarpur border ) outlet but they didn, t give me response.
So i kindly request to you please take this matter on priorty
basis.
I shall be very thankful to you.

Idea Cellular — CONVERSION OF CONNECTION FROM POST TO PREPAID

SIR,
I HAVE A IDEA CELLUER POST PAID CONNECTION FROM LAST 3 YRS BUT AT NOW I WANT TO CONVERT IT INTO PREPAID BECAUSE POSTPAID IS HIGH CHARGE AND PROBLEM OF DEPOSIT BILL.SO I GO AT IDEA COMPANY OUTLET AT KOTA AND SAID FROM CONVERT MY NUMBER FROM POST TO PRE BUT OUTLET EXECUTIVE SAY NO THAY SAY THAT COMPANY BAN CONVERSION OF POST TO PRE AND I CAN'T OFF MY MOBILE NO DUE IN LARGE NUMBER OF PEOPLE HAVE AS MY CONTACT NO AND OTHER CELLUER COMPANY CONVERT POST TO PRE SO WHAT CAN I DO PLASE HELP ME.

DEEPAK JAIN [protected]
[protected]@YAHOO.COM

Idea Cellular — discontinuation of service

I am a Idea customer with my mobile no [protected] (mumbai circle)
The outgoing calls has been barred by the service provider without prior information. The message repeatedly requests me to contact the customer service centre. however the idea customer care was not reacheable from the same idea no. because of the barred service. so how they can expect me to call back to them. after many failed attempts i called idea customer care through alternate no. and got a reply that the services are deactivated because the documents submitted to them (almost three years before) were invalid. Was the company sleeping for the last three years that suddenly they have wakened from their sleep. I requested the executive to connect me to their senior but was in vain even after holding the call for more than five minutes. Maybe no senior was available becasue of sunday (must be busy with their family) as always family or other assignments come first and not the customers.

My questions raised in the complaint are:
Is Idea responsible for any loss to me (profesional or personal or financial) due to the poor service and communication as i am presently government employee employed as a consultant.
what is the relaibility of the service as whenever they can discontinue the service without any intimation
how secured is their service if their validation process take palce after three years.

Idea Cellular / post paid connection — discontinuation of service without bill

I had taken a new postpaid connection (no [protected]) in the month of sep 2011, for which I had deposited Rs 1250/- as security money . The bill date for the same was 4/10/2011and last date for bill payment was 18/10/2011. But service providers (Idea Cellular) discontinued the services after giving simple sms mentioning the bill date,due date and amount on 05/10/2011.These people had not provided me the bill on my repeated requests ,due to which I
am facing lots of problems affecting my buisness and mental tension. Kindly look into the matter and give me relief . Dr Sanjay Gupta , 51-D , Chandranagar Lulbngla,KANPUR 208007 MOBILE [protected] email gupta.[protected]@yahoo.in

Idea Cellular — Discontinuation of service without any prior information

Hi, I am Dr Ravindra Kharat an idea customer ,the company suddenly stop my services,i talked with with customer care for the same , the cannot satisfy me,i reached to my idea he called again to his coordinator n his officials but still the problem is persisting.my services are discontinued from 10th nov to till date,kindly help me to resolve this problem because i have given this no to all my patients.please help me.my mail id is [protected]@gmail.com and the faulty no is [protected]
thanking u in advance
Regards Dr Kharat R S

Hi My name is jaspal. Recently I visited at your Idea Customer care (Janak puri branch) to port my number from Airtel to Idea on 2nd of Nov. I have submitted my all documents & photograph but still my services were not started with Idea till 9th of Nov. When I called the customer care. She said to me that my documents are not submitted yet. so I asked about the solution & she said if we go ahead & find out what happened to your last document it will be a long process so that will be better if you deposit your documents once again. So I submitted my documents again on 12th of nov. But still my number is not working. Airtel has already released there services because I opted for number portability. Now I am completely helpless because I don't have any service on my mobile. when I called your customer care mrs lata she says that It will take 2 more hours & recently when I tried her number which is [protected]. she is not picking my call. I tried again & again to know from her what is the problem. last time she picked up my call & She was very rude to me. She said It will be activated within half an hour. I wanted to know the reason for delay but she hung up the call. when I tried her number again she was again very rude to me & said that she does not have time for me & she hung up the call without any explanation. what I want from you is that just give her a call and ask about the problem & also get my number activated as soon as possible because I don't have any service on my mobile my friends & colleges are trying to call me but it is not working. So this is my warm request to you to please look after this issue immediately

No. for portabillity is [protected]
No. on which you can contact me is [protected].
Your Idea customer care Mrs Lata( very Rude Girl) from Janak puri is [protected].

Idea Cellular — Discontinuation of services

Hello there,

I'm, Pranav Shende residing in Pune ; customer of idea for last 7 yrs or more and having a post paid connection, i ve various complaints about Idea services,some of them are follows.

For past 25 days my connection is discontinued because of 200 INR outstanding that was also by fault , actually bill for Nov 2011 was 1333 INR i paid by internet banking 1034INR , for short of Rs 300 they barred my service without intimation.

After paying outstanding amount plus current bill that is Rs 1170 in dec ,Still SERVICE is NOT RESUMED ,after more than 25 days,

My issue is that if you can bar the service for me-agree outstanding amount of 200 INR , then what the purpose of credit limit 1700 INR which you show to custome , you people have our deposit with you, then why are you barring service .?????????

Again my concern is that if outstanding payment made immediately then why you are not resuming services as early as possible.While barring service you dnt take that much time ?
You must intimate the customer before discontinuing service .....

It causes huge losses to customer, when such thing happens suddenly .....WHO WILL COMPENSATE THOSE LOSSES.

Some other complaints are as follows ......

1) There is no coverage in Aundh, Sanghvi Pimpri, pune Unive , area in Pune ; call get broke after every 5 seconds.
2) No proper guidance from the call center guys.
3) They cant solve the query on real time .
4) My Idea people are pathetic in response and service .

I want to file a legal suite for the same .I need compensation for the losses occurred.

Idea Communication Id :[protected]Complaint)

http://www.grahakseva.com/complaints/39089/idea-cellular-most-deplorable-service?source=

Email me if you have any answers for these .....[protected]@gmail.com

--
Regards
Pranav L Shende,
National Head - Elga products,
Bioscience Division
LabIndia- Pune

after collecting the documents and money both executives nos were switched off.from whom i coordinate and get my money, documents back

thanks
Muttu
[protected]

Dear Customer,

We wish to inform you that we have thoroughly check your Idea number account details and we are unable to found any request for Migration from your Idea account. For further assistance, kindly contact to our Idea customer care helpline.

Regards,
Idea Cellular