The Mobile Store Complaints & Reviews

Poor Customer care after sale
I took a pre paid mobile connection from ' The Mobile Store, 60ft Road, vishvas nagar, delhi-110032 on 22/5/2009 by the name of chirag. They told me that it will be activated very soon. But even after a day it was not activated. So i tried to reach them in the above phone and they were disconnecting my call. This had happend several times. Finanlly i calledup the Service provider's customer care and got it done. but they didnot give any response to me my no. is still not activated when evwr i goto the mobile store the store manager {amit} never listen my complaints properly..
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Poor Customer care after sale
I took a pre paid mobile connection from ' The Mobile Store, 60ft Road, vishvas nagar, delhi-110032 on 22/5/2009 by the name of chirag. They told me that it will be activated very soon. But even after a day it was not activated. So i tried to reach them in the above phone and they were disconnecting my call. This had happend several times. Finanlly i calledup the Service provider's customer care and got it done. but they didnot give any response to me my no. is still not activated when evwr i goto the mobile store the store manager {amit} never listen my complaints properly..and He also does not know how to behave with the customer i m very upset with your service i have faced alot inconvienience.iwill never suggest any body to buy anything from the mobile store
i request you to get my no.activated registered by the name of "chirag budhiraja:"
otherwise i have to take legal action against you
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Sir,

I have purchased aL700 samsung mobile from The mobile stores, New Sidhaputhoor, Coimbaotre on 31.05.2009 and the same day the inside of the box 1gb card not available nad concern executive told us company not provide the card and we will arrange from outside after 2days crossed no response from the shopers and every da y i go and asked but vain.


Actually this handset is poor performance over other mobile like sony and nokia and camera 2 m.pixel very poor tahn my old 3110c nokia and battery back up is too low every hour i wants to recharge it.

MY mobile IMEI NO:[protected] and bill no:tn/01762/00001/8609

amount 6800 with vat .

I need my total amount refund due to non performance mobile and poor response and free 1GB not issueing at the time of invoicing.

Today i have handover the handset to the shpo executives i don't like samsung mobile.It is very worst performance I purchased due to your advertisement.nOW ONLY KNOW THE REAL THISNG


M.Ayyappan

[protected]

ir,

I have purchased aL700 samsung mobile from The mobile stores, New Sidhaputhoor, Coimbaotre on 31.05.2009 and the same day the inside of the box 1gb card not available nad concern executive told us company not provide the card and we will arrange from outside after 2days crossed no response from the shopers and every da y i go and asked but vain.


Actually this handset is poor performance over other mobile like sony and nokia and camera 2 m.pixel very poor tahn my old 3110c nokia and battery back up is too low every hour i wants to recharge it.

MY mobile IMEI NO:[protected] and bill no:tn/01762/00001/8609

amount 6800 with vat .

I need my total amount refund due to non performance mobile and poor response and free 1GB not issueing at the time of invoicing.

Today i have handover the handset to the shpo executives i don't like samsung mobile.It is very worst performance I purchased due to your advertisement.Realy bad experience with the mobile stores and sumsung company today 05.06.2009 also they told you go service centre and get repair it.My question is already the hand is poor performance and now again i go and get the repair mean my time and money is waste.So ultimatly i have lostRs6800 and so many std calls to toll free and your dealer and samsung campany for informing this issue and mailing charges.


So kindly arrange the payment refunds to my at earliest I don't want any trsaction with your company if need more money ask me i can get other brand mobile Sony or Nokia becuase L700 is ultimatly poor


M.Ayyappan

[protected]

I have purchase samsung sgh-l700 from ambala cantt sadar bazar . They ask abt u id prof / bill phooto copy send (The moblie store cash back syrma bullding plot no-b27 Phase ii zone B MEPZ- SEZ Tambaram Sanatonum Chennai 600045 .same abb send form but not respons 1 month gone .No money back invoice no: hr /01364/00001/4275 Vat no: [protected]- v dt 13.09.2006 /aacfe 1386KST001 after 48Hrs not respons than ihave ragester my complant .i m fully dispointed u company .

I have purchase samsung sgh-l700 from ambala cantt sadar bazar . They ask abt u id prof / bill phooto copy send (The moblie store cash back syrma bullding plot no-b27 Phase ii zone B MEPZ- SEZ Tambaram Sanatonum Chennai 600045 .same abb send form but not respons 1 month gone .No money back invoice no: hr /01364/00001/4275 Vat no: [protected]- v dt 13.09.2006 /aacfe 1386KST001 after 48Hrs not respons than ihave ragester my complant .i m fully dispointed u company .

Please dont buy from this store(The Mobile Store, Kormangala, Near Forum Mall). I brought a Nokia 5800 handset and they promised to provide the Free Headset the next day. They have still not provided the same and are not picking up the phone now. This store sucks!!!

They are very bad .no good service .our mobile was broken once.But they never took care of it.I think Sangeetha, global accessories .

Before 6 months we bought SAMSUNG slide mobile for RS5000, but this money was waste. Last week our crashed the ground and the screen had cracked.We went to Koramangala branch for the but they never realised us, after waiting for 1hour they come to us and the problem and said us that the technision is on his vacation .He asked us to come after 1 month

The Moblie Store — Not received 5 % cashback on mobile purchase.

I Purchased Samsung S5603 dated 8/82009 from THE MOBILE STORE - Chinchwad Maharastra.
Invoice no. MH 3632. I have submitted all the related doccuments to their chennai office and yet to get the 5% cash back.

Now they are sayiing that i will not get money back as thay have no records available with them.
Call center is full off - thrice they told that my paymet is being couriered.

i had a very bad experiance with the mobil store trichy thillai nagar branch.
a called sakunthala who is working there ill treated me with filthy words while a argument about the price of the mobil .I dont want to explain more about this because it is shame for me . if the mobil store people continue to have staff like sakunthala they may loose business.THIS happen on 1/4/2010.

your gyais r uneducated in the bbsr joydeb bhihar mobile stor, plz educatuion given

Nokia 1600 — Defective handset

I picked up a Nokia 1600 (IMEI - [protected]) phone on 13/10/2007 from a Subhiksha store (Bill No. INV274svr) in Chennai, Tamil Nadu, India. For the past eight months (from the day I had bought the phone) there have been innumerable problems with the handset and it used for two consecutive days.
Following are a list of activities performed since Oct 2007 with an effort in getting the issue sorted, but to my surprise to date neither Nokia nor Subhiksha have helped me getting the issue sorted:
Nov 2008 - 1st visit to the HCL Nokia Care Center at Anna Salai, Chennai. The phone was not getting charged properly. Though the handset was returned within 2 weeks time it had developed the new problem with its speaker and microphone, neither the speaker nor the receiver could hear each other
Dec 2008 – 2nd visit to the HCL Nokia Care Center at Anna Salai, Chennai for getting the speaker and microphone problem fixed. Within days of getting the serviced handset back it developed the new issue of switching off abruptly even when fully charged
Feb 2008 – visit to Subhiksha showroom. I visited the showroom from where I had picked up the handset and demanded that the handset should be replaced with a new one or a full refund be made. The sales person informed me that for him to process my request of a replacement he needs the copy of the jobsheet which the HCL Nokia Care Center had provided. He also suggested that I visit the service center and try once more to get my handset fixed.
March 2008 – 3rd visit to the HCL Nokia Care Center at Anna Salai, Chennai. I got the serviced handset back with the same problem of switching off on its own
March 2008 – 2nd visit to the Subhiksha showroom. I handed over the handset to the sales person and also handed over copy of the latest jobsheet from the service center (Dated: 8/3/2008, Jobsheet No. [protected], 259193), the sales person has promised me that he would get the handset replaced in 2 weeks time
April 2008 – 3rd visit to Subhiksha, when I approached the sales person for the replaced handset, instead of giving me a new handset he showed me the jobsheet (dated 18th April, jobsheet #[protected] for having handed over the handset to Nokia for replacement. He also informed me that NOKIA has declined to replace the handset since they feel the handset has been tampered with. When I informed him that I am well aware of rule that if there is any problem within the warranty period of a handset and it is supposed to be handed over to the authorized service center for servicing and that I had not gone anywhere he claimed helplessness. When I pushed him to help me with the contact details of someone from Nokia with whom I can speak he gave me the number of a sales person. He also informed me that he would try again and see if he can do something and asked me to visit him in 2 weeks time
April 2008 – calls to sales managers mobile did not solicit any response, he did not pick up a single call of mine nor did he respond to my text message to him
May 2008 – 3rd visit to Subhiksha showroom. When I visited the showroom the sales person informed that the handset has not yet been returned by the Nokia office in Bangalore where it has been sent. I left the showroom with the promise that in a week’s time he would get the handset fixed or replaced


I am writing this mail to seek response on the following:
1. If the HCL Nokia Care Center in Anna Salai, Chennai repairs a handset and handling by them is supposed to be TAMPERING with the handset than why should I be responsible for the fault
2. Who should ascertain the fact that the claim by Nokia that the handset has been tampered with is not an attempt by Nokia to deflect any responsibility what so ever of getting the handset fixed
3. Should not Subhikhsha do something to ensure that the customer (in this case myself) be helped in some manner to ease the pain
4. Someone in the system should help me getting the problem fixed, I am not keen on a new handset but the same handset in a working condition
Hope that someone would respond to this mail of mine and help me.

Mobile Store — Delivery of defective mobile set

Hi,

I purchased a mobile set from mobile store.Reached them the next day they as it was not working and they refused to take it back even when they had 80% money back policy.plz help

spotlight media — card not recieved

my card no is [protected], i applied before 2 yrs, but i dint recieve, pls send it to my address,
B Sowbaranika,
Spotlight Media,
9/14b, Rathnammal street, Murugesan nagar,
Kodambakkam,
chennai -600 026

I do have a Fly2040i Mobile and its battery lasts not more than 12 hrs ( after 4 months of purchase). Its not worth investing in Fly mobile . We in India should have a mechanism wherein mobiles not conforming to our IS standards should not be allowed to be marketed, else it will be a dumping ground for all the unwanted, useless products of the 1st world.

Mobile store/Nokia — bad customer service

Dear Sir/Madam,

I had bought phone from Mobile store. I had been continuously experiencing problems with the battery. But when I approached the store for fixation/clarification, they existing lady immediately referred me to Nokia priority as if it was very expected of their phones they sell. I was shocked and surprised and I wanted them to take action against such bad phones can only avail a replacement by the respective Nokia Care after a month. Upon visiting Nokia Care I was asked to submit my phone, battery and charger until 30 days before they can actually fixate battery trouble. I am a research student and lecturer too. I am constantly required to be in touch with my students and professors. It is impossible to imagine my day devoid of all connection, updates and schedule. The lady at mobile store was not only passive toward my problem but she was utterly unsympathetic, arrogant in her behaviour as well. Also at the time of buying the not a single care was taken with regard to the product entry details. My battery number, charger number were essentially not noted down and upon inquiry I was told no such records are being maintained. I wonder if it was done intentionally or it was just an carelessness. I was even questioned about my education, stature etc. Te company need to recruit good people with better manners and skills to handle customer care than randomly placing unskilled untalented youth to fixate their problem of employee shortage. I had an absolutely disappointing and painful experience with the mobile store and I definitely am not going to recommend mobile store to any of my friends or acquaintances for any further investment in future for the purchase of mobile phones.

Regards
Dharitri

I was offered a gift voucher for the holidays and I had duly applied for it sending the letter on time. I haven't received the letter from them confirming my destination till date. From the phone number given to me by the party offering me gift voucher, I talked to Mr Jaiswal today and he told me that the bookings are for tomorrow in ooty. I am wondering how will I get the tickets booked for travelling at this point of time? Further on Mr Jaiswal told me that they don't have any mechanism to confirm whether courier was received by the concerned person or not and the onus is on me to confirm the hotel bookings!!!! I am unhappy with the tone and the answers being given by Mr Jaiswal.. Certainly they need to teach their executives to speak properly...

The service provided by CountryWide Holidays is very POOR and you should consider twice before hiring them for providing gift vouchers.

I got the gift voucher and registered online and got the confirmation but they are giving the places alone and not the exact dates then how can we plan to take on leave in our jobs? and how to book tickets?

I HAVE WON A PRICE OF CASH BACK PRICE OF RS.5000, IN THE MONTH DATED:- 11/06/2008. I HAVE DONE ALL THE FORMALITY WHICH UR EXECUTIVE HAVE TOLD ME.BUT YET I HAVE NOT RECEIVED ANY CHECK OR DEMAND DRAFT OF THAT AMOUNT. SO PLEASE DO THE NEEDFUL, OTHER WISE I HAVE TO TAKE SOME STRICK ACTION.

Similar experience...I had bought a Sony Ericsson mobile from mobilestore at Lajpat Nager, New Delhi. I received an assured gift voucher, a holiday package of Rs. 10, 000/- for 3 Nights 4 Days along with my purchase. I called up your concerened travel agent, Travel Port[protected] to make booking for Jaipur. They are offering me normal rooms at Sarang Palace which costs arount Rs. 1800 (un-discounted) per night. Therefore, the cost of the package comes out to be around Rs. 5400/- (un-discounted) only. But my voucher is of Rs. 10, 000. When I expressed my concern regarding the same, they said they cannot help me in this regard.

I have also tried to contact mobilestore customer care no. 60006363 which is permanently switched off. I have even registered a complaint on mobilestore website and sent a complaint e-mail but have not received any reply to either.

My advise to all...Stay away from mobilestore if you do not want to be cheated.

yes, faced same problem, secondaly free holiday claim by mobile store was just bundle of tension to use them and you finally loose hope to use that.

HI.. what sorts of tensions u got for bookign of free hoilday package given by Mobile store

On 01 Oct 08 I placed an order on Mobile store Thiruvanmiyur, for L G KF 510 and issued a cheque For Rs 10929.00. I was promised the delivery om Mondyay the 06 OCT 2008.Till to day ie 11 Oct 2008 the product has not been delivered, though the cheque has been realised by the mobile store a week back.
On inquiry the standard reply is that they are awaiting instructions from the corporate office.

i guess they are selling substandard products - i bought E 90 Nokia communicator in NOV 2007. The peice is malfunctioning. though it is still in warranty, they refuge to accept it for repairs advising me to to the authorised service centre, directly whose the address / telephone numbers they are not able to tell.
Another scam is assured gift scheme. on which there are numerous complaints are already there.
This is a cheater store. Pl advised pl donot burn your fingures