Sep 17, 2016
Updated by vimalpfizer 17/09/2016
To,
The Store Manager,
The Mobile Stores,
Sec 06, Dwarka New DELHI
RE: Deficiency in Services and Sales with incorrect commitments
Dear Store Manager,
Your immediate attention is drawn on following points:
a. On 04th SEPT. 2016 we purchased a new LYF Phone from your shop on assurance of your Sales Staff, that normally JIO sim gets activated in 3-5 days, however rest assured in 7 days this will get activated.
b. I did check bout his commitment twice and basis his commitment I purchased this cell phone and hoped that in 7 days activation will happen.
c. We took two sims from you bearing Cell no. as [protected] & 95.
d. You just made us to give you documents and you did all filling of forms including the signatures yourself and I was told that RELIANCE JIO has advised this to prevent rejection of form due to any mistake in form filling.
e. After three days we got a sms saying there was document mismatch and we resubmitted you the documents, here your personnel defaulted and entered data incorrectly.
f. I did remind you for activation and again I was assured by your team/you that with in 7days i.e.by 10th SEPT, this will get activated.
g. On 13th, 2016 when I visited your store @8:30 PM or so again was the same story that Reliance is taking time and I wanted to return the cell phone back to you and collect my money upon which you made me to call your customer service, which since could not answer me nor gave any satisfactory help, referred me to your Area Manager and I spoke to that gentleman as well.
h. On 13th SEPT., 2016 before my family your staff accepted that he made the claim and commitment for 3-5 days and had given us the time for activation in 7 days.
i. On 13th itself, upon advice of your area manager, I submitted the cell phone to you so that you can check the same for usage as this has not been used at all with any other sim card. I was assured by your area manager and you, that if this phone does not get activated tomorrow, the same shall be taken back and I will be given my money back.
j. On 14th SEPT. 2016, around 16:00 Hours someone called me from[protected] (ANIL KUMAR), claiming to be a JIO employee and said this will take 2-3 more days as again the form had some gaps. It’s surprising how people at THE MOBILE STORES fill the form and how can they sign in name of someone else, which is fully illegal. I absolutely refute to accept this and would like to see all incorrect and correct forms to see if your versions are correct.
k. To me it looks like that just to cover up their misdeeds and prevent me from highlighting this issue, the local employees of this THE MOBILE STORES SEC 6 DRAWKA are busy in selling mobile phones on false commitment with misdeeds.
l. The manager and person who had sold me this cell phone on false promise was not available and several telecalls I had to make to their Customer Service, which however has been of ZER USAGE as simply CS refused to help all all. Finally I did get cell No. of Area Head Mr. NITIN VERMA, which whom I did speak on 14th Late evening.
m. Mr. Verma has been nice enough to listen to my pain and agony and I appreciate his real concern, infact he offered that if I wish to return the cell, he is willing to accept this and close, however basis soft discussions, I agreed to wait till 17th SEPT 2016.
n. Today again Mr. Verma Called me of his own and confirmed that he has given the case to his team members who would call me and confirm back, which they did.
o. I appreciate Mr. Verma for his personal involvement for the customer services and this needs to be learned by their shop floor members and customer services too.
p. Since this has not got activated as of 17th SEPT 2016 till 20:03 Hrs, , and because of the mobile stores and its employees we have under tremendous trauma and feel harassed we need to be compensated adequately, though no money can fully compensate, but to ensure that other customers are not given false hopes and commitment just to cell mobile phones by the mobilestores.
q. I feel that a compensation of INR Twenty five thousand shall be adequate.
It’s therefore requested that:
1. Accept the cell phone back and credit back 100% of the funds along with due interest for the period between 04th SEPT till date of funds transfers into my Credit Card.
2. Pay us the compensation of INR Twenty Five Thousands only towards mental agony, harassment and trauma caused to me due to your act of false promise, incorrect form filing and selling the mobile phone on wrong commitment.
In case this is not closed in this week, I shall be free to approach competent authority for justice and compensation.
Thanking You,
Sincerely Yours,
VIMAL SRIVASTAVA
