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The Mobile Store Complaints & Reviews

www.themobilestore.in
1.8
Updated: Feb 19, 2023
Complaints 489
Resolved
175
Unresolved
314
So far, so good. The Mobile Store is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope The Mobile Store will keep up the work and continue to help more customers with their concerns even better 🤝
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The Mobile Store reviews & complaints page 9

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A
ashok.chandel
from New Delhi, Delhi
Jan 13, 2015
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Not getting my mobile back, given for repair on 15 Dec 2014

Address: Gautam Buddh Nagar, Uttar Pradesh

I have given my canvas phone at Mobile store Noida for repair on 15 Dec 2014. I was informed that I will get my mobile after 10 days and before that I will get call from mobile store to collect the same. To check the status of my phone I had to struggle to get the contact no of store, I tried all the number available on internet and none of them were correct/of mobile store. Even I called customer care center and even they took 6 hours...
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P
pankbharmoria
from Pune, Maharashtra
Jan 10, 2015
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Fraud online transaction from my SBI online account

Address: Bhavnagar, Gujarat

Dear Sir, A fraud transaction of rupees 50, 000 have been made from online SBI ATM on january 9 2015 trough mobiqwik online payment system. I have also lodged a FIR regarding this bhavnagar police station. I request you to cancel all these transactions immediately. 09-Jan[protected]Jan-2015) POS PRCH POS[protected] mobikwik_com_CCA SBIPG 9, 990.00 09-Jan[protected]Jan-2015) POS PRCH POS[protected] mobikwik_com_CCA SBIPG 9,...
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A
Akanksha Channana
Jan 9, 2015
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No payout in case of theft

Address: New Delhi, Delhi

I had taken a mobile insurance from the mobile store shakarpur. At the time of selling they tell everything is insured and you will get reimbursed in cases of damage and theft, My mobile was stolen and I submitted all the relevant documents (FIR, invoice and insurance) and now mobile store gives me silly excuses like wording of FIR doesnt say it is a theft.

Useless service will never trust you guys again...
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A
Aarush Bansal
from Solapur, Maharashtra
Jan 7, 2015
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Worst service. Never buy from themobilestore

Address: New Delhi, Delhi

I have the worst experience of buying from themobilestore. First they gave me a faulty handset. Then after repeated calls and e-mails they only to deliver. They never give you the right information. They only promise to dispatch the same day but they never did. They lied everytime I want to advice all future buyers never to buy from themobilesore...
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U
Uttam Halder
from Mumbai, Maharashtra
Jan 6, 2015
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Regarding double item wrongly deliver and payment also debit from my account.

Address: Kamrup Metropolitan, Assam

Dear Sir I inform you that regarding The mobile store wrongly billed double time and payment also debit from my account. Already complain through mail to Mobile store and every alter-net mail date extend from mobile store. Attach the all mail copy. Following details of mail copy Mobicares Dear Sir, We would request you to share the snap shot of the product & if the... 12/27/14 (10 days ago) UTTAM HALDER <[protected]@gmail.com> 12/27/14...
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B
blsachin
from Bengaluru, Karnataka
Dec 31, 2014
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order cancellation

Address: Bangalore, Karnataka

Dear The mobile stores, Cancel my order. Order Number:[protected]. My email address:sachinkumar.[protected]@gmail.com e The Mobile Store Track OrderContact UsStore LocatorRecharge Your Mobile Hey Sachin kumara B.L, Thank you for your purchase from The Mobile Store :) We are delighted to inform you that your order with Order Id : #[protected] has been confirmed. Below are your order details : Items you ordered : Qty Subtotal Microsoft...
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Premndd
from Udupi, Karnataka
Dec 29, 2014
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Not delivering order number 100033488

Address: Thiruvananthapuram, Kerala

I have given order for one micromax canvas knight A350 (black gold) on 16_12_2014 through the online shopping site THE MOBILE STORE. I received one mail from them that it shows they have despached the item on 19_12_2014. But I have not received the item till now. I given complaint through the number which they shown in their site in three times in different days. But they have not taken any action against my complaint. They are cheating me...
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nmpatel1
from surat, Gujarat
Dec 17, 2014
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damaged handset sent

Address: Surat, Gujarat

Dear sir/madam, I have ordered Samsung Galaxy S3 Neo GT-I9300I on 11th Dec2014 from The mobile store and received delivery on 15th Dec2014, pls refer below print screen – there is manufacturing defect near volume keys on handset, it is not getting properly fitted. I have instantly call to customer care and they said that within 48 hours they will revert. Reply from customer care on phone received on 17th Dec2014 that they will try to...
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H
Hiren11*
from Mumbai, Maharashtra
Dec 12, 2014
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Not Providing service

Address: Mumbai City, Maharashtra

I have buy Micro max canvas 4 mobile from The mobile store and taken one year additional warranty at time of buying mobile, now my mobile under one year warranty and there is minor problem in my mobile but the mobile store is saying they have only one service centre in india and that is in gujarat so any repair take 20 days time but all this things not infomed at time of buying additional warranty. i want to repair my phone one the spot...
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R
ranadipdas
from Bengaluru, Karnataka
Dec 10, 2014
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Not replacing a newly bought Microsoft Lumia 535 Set

Address: Kolkata, West Bengal

I bought a Microsoft Lumia 535 Mobile Set on 2nd Dec from THE MOBILE STORE, HIGHLAND PARK, KOLKATA PH - [protected], and soon after 2 days I was not able to open Mobile Camera and Selfie option( Front Camera). I took it to store on 7th Dec and showed them, they responded that it needed software upgrade and takes one day time, but I asked about replacement, they said it would happened if I took within 4 days, but at the time of buying nobody...
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M
Mohammad Mansur
from Chennai, Tamil Nadu
Nov 28, 2014
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Phone not delivered

Address: Chennai, Tamil Nadu

I ordered Micromax A310, with extended warranty, on 9-Nov from themobilestore.in, paying 11, 788/- Order #[protected] Due to delay in delivery, I made several calls to mobile store[protected] and also Fedex. Wrote 2 mails to [protected]@themobilestore.in. I found out Fedex lost the package. Yesterday 27-Nov, MobileStore customer care says they accepted my request to cancel the order. But I don't know if it will really happen. I did...
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V
vraja92
from Bengaluru, Karnataka
Nov 28, 2014
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Non-refunding of Insurance covered repairs

Address: Bangalore, Karnataka

My Name is Varun Raja. I bought a Nokia E630 from the store in CMH road (Invoice No: 31087/[protected]. While billing, I also included the accidental insurance coverage offer. Now within a few days the mobile had been accidentally dropped and the screen broke. I brought it back to the store and they asked me to get it repaired at a Nokia Care centre nearby. The total for the repairs came to Rs. 4, 000. I almost half the price of the phone....
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K
Ka R AN Taneja
from Delhi, Delhi
Nov 26, 2014
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Fooling me from the last 20 days..

Address: New Delhi, Delhi

I bought a micromax canvas nitro date- 7/11/14 from- The mobilestore limited shop no.21 main market hudson line, kingsway camp, delhi, delhi-110009 Invoice no- 32022/12093358... After purchasing i found that the product is defective and on 13-nov i gave that set back to the mobile store after making a DOA(dead on arrival) of it from service centre of micromax... And then they told me that it will take a maximum of 7 days to give me a...
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A
anandgarvi
Nov 20, 2014
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New handset faulty but not being replaced.

Address: Pune, Maharashtra

I purchased desire HTC desire 816G from " The Mobile Store, Aundh, Pune" on 22nd October'14 through bill no.1492/34927. But due to some reason, I did not take the nano sim, which was required to use the handset. On 15th Nov, I took the nano sim but Nano Sim slot was not working and on the same day, I went to Mobile Store. They also tried but it did not work, I asked for the replacement of the new handset, but they said if HTC service centre...
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M
Mandeep Singh9963
from Hyderabad, Telangana
Nov 19, 2014
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Did not received cash back.

Address: Hyderabad, Andhra Pradesh

Im Mandeep([protected]) purchased SM Galaxy Grand 2( Order no[protected], invoice no-1134/32584, date:13/06/14) from The MobileStore Limited, Home Plaza, Himayatnagar Main Road, Hyderabad. when i purchased the mobile the store people told me that there will be a cash back offer on HDFC credit card from 10% to 20% but its been more than 3 month i did'nt got the cash back so i request u to kindly take action on this issue...
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D
dwija patel252
from Hyderabad, Telangana
Nov 17, 2014
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faulty product and service not satisfactory

Address: Ahmedabad, Gujarat

I have bought a htc 816g from online the mobile store but product was faulty then i called in costomer care and after calling 5 times they said go and get DOA certificate so i did. But again with poor service from them they said our pick up would be so late so u go to nearest shop and tell to replace . the shop man said he dont knw anything and i visited shop 4 times and then he said that go to main office and the no responce . the streatched...
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A
abhilashvr
from Hyderabad, Telangana
Nov 10, 2014
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not giving back the amount after failure of delevery

Address: Thiruvananthapuram, Kerala

I ordered sony xperia e3 dual sim from the mobile stores on 15-10-14. I have done the payment transaction through sbi online internet banking They shipped it through first flight courier. but they couldn't deliver it because of some strike, and it reached back the mobile stores warehouse on 29-10-14. And til today ie on 10-11-14 i haven't got my money back. whenever i contact them they are telling that they are initiating the refund process....
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A
Anik Kar
Nov 10, 2014
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Poor Service and wrong assurance

Address: Chennai, Tamil Nadu

Hi, I had purchased one year extended warranty for my mobile (Samsung S Duos) from Mobile Store. And now I had some issue with my phone and availed the warranty. The Store Manager assured me it takes 1 week (including everything). First I was told the wifi cant be repaired, I agreed. After that I was assured that the mobile will be delivered within 1 week. Everytime I call, I am told the same thing, but neither the store Manager provides...
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Hitendra Bhagwatkar
from Bengaluru, Karnataka
Nov 6, 2014
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cancellation of my order and refund of my money

Address: Nagpur, Maharashtra

I have cancelled my order ( Id :[protected]of product Micromax canvas knightA35 from mobile store 26 th october 2014, still i haven't got return of my money, its been more than 10 working days . I am really upset the service THE MOBILE STORE is providing . There is no feedback from mobile store .....
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S
shazra
from Kolkata, West Bengal
Nov 6, 2014
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Sony Xperia C3 not working

Address: Kolkata, West Bengal

Refer to your Invoice No – 33095/12033747, Store : 3102 situated at City Centre –II, New Town, Rajarhat, Kolkata – 700 157. Problem is phone not coming on last four days, finally I handed over to the store at 2 PM yesterday. They suppose to handover me at 12 noon today. But due to some reason they failed to do so. Now I do not want to use that particular set, request you to replace the same by tomorrow....
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