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The Mobile Store Complaints & Reviews

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Last updated Feb 19, 2023
Complaints 489
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The Mobile Store Head Office Address

Unit #501 & 502, Kohinoor City, Kirol Road, Off L.B.S Marg Kurla (W)
Mumbai
Mumbai City District
Maharashtra
India
400 070

The Mobile Store reviews & complaints page 7

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K
KIRANKUMAR1111
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sales executive wrong commitment

Address:Mumbai City, Maharashtra

I had purchased lava mobile on 25/08/15 with recharge powerbank 4400mah. That time i taken powerbank without checking and went away. After 10 days i checked powerbank that was faulty and go to mobile store to checkup. Mr. Arvind saini (se) told me powerbank was checked on purchased date with ok. In mobile store there was cctv camera, i taken powerbank without checking. And he blame on me that i m wrong. My invoice no. 1145/17691 at dahisar...
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P
priyamdokania
from Kolkata, West Bengal
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Recharge

Address:Kolkata, West Bengal

The Mobile Store which is located in Elgin Road, near Bhawanipur college Kolkata has given me very unsatisfactory service. I went there to get my mobile recharged. They did not do it properly from there computer and was misleading me by saying that it has been done there is some problem with tata docmo and asked me to call customer care. I called the customer care they told me that no recharge has been done, when I told this to them they...
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A
ajaysinghchhikara
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Handset Physical Damaged

Address:Gurgaon, Haryana

I have Submitted my Handset to Mr. Madan at sector 14, gurgaon, store on 12th Aug 2015. below are the details: Handset IMEI NO. [protected] Micromax A117 White. Extended Warranty NO. EXWAR1869300. MOBILE NO [protected]. Since 13 Aug to till date i am calling your helpdesk and emailing you as well. but nobody is helping me. Today i had a call with you helpdesk, representative name was diksha, she told me that handset is reached to service...
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Address:Kolkata, West Bengal

After lots of research i had decided to buy a xiaomi mi4i mobile, and i decided to buy it from india's largest mobile store 'the mobile store', i knew that the price of mi4i mobile is 12999, but the organization's executive told me the price is 13700, with this price u r getting 1 year extended warranty and a screen guard, but the price is fixed, they forced me to pay extra money for achieving their targets of screen guard selling and warranty...
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Address:Kolkata, West Bengal

I am really unhappy with the kind of service given by the Hazra Mobile Store kolkata with address Shop No. 55B, S.P. Mukherjee Road, Hazra, Kolkata - 700026 . They sold me an HTC ONE E9 plus and after selling it they did not give me a proper bill, i paid exact price without discount they sent me the bill later by mail and a manual bill with stamp.They do not gave me a demo of the new phone and handed over the phone to a lay worker who just...
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R
rakhi banerjee
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Misconduct and delayed customer service

Address:Kolkata, West Bengal

I am really unhappy with the kind of service given by the Hazra Mobile Store kolkata with address Shop No. 55B, S.P. Mukherjee Road, Hazra, Kolkata - 700026 . They sold me an HTC ONE E9 plus and after selling it they did not give me a proper bill, i paid exact price without discount they sent me the bill later by mail and a manual bill with stamp.They do not gave me a demo of the new phone and handed over the phone to a lay worker who just...
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S
shaikh saif
from Mumbai, Maharashtra
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dosn't slove my prblm

Address:Thane, Maharashtra

i hav a nokia lumia 520 i got network prblm in moble i was given my mbl to the nearst the moble store they give me my mbl back in almost 45 days. my prblm was slove bt i got new prblm which was phone on or off automatically they said the prblm was in baterry i was purchase new battery from nokia store bt prblm dosnt slove then i can give my mbl back to the moble store on 20 may 2015 they said mbl will come in one week bt mbl isn't come yet...
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S
Sumanta Behera
from Bengaluru, Karnataka
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Default Phone being Sold

Address:Kolkata, West Bengal

I purchsed a Oppo Smartphone Phone from Westbengal, Dobson Road Outlet, Howrah-711101.kolkata Invoice Number-cant See Store-1079 Its been 2times that Oppo has already faced issue. I spoke to the Person who was there at the time he covinced and sold the phone Now i wanted to replace the phone or fix it i also purchsed a Warranty to get full coverage...
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C
ChetanGoyal99
from Meerut, Uttar Pradesh
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Mobile Store Extended Warranty Problem

Address:Faridabad, Haryana

I have purchased a mobile(Nokia 1320) from mobile store(Sec 16 Faridabad Store) last year with extended warranty. On 6th July 2015, I have visited the Mobile store, with the complaint that phone as not getting up. The Mobile Store staff rejected my Bill copy and said that it is not cover under extended warranty. Then I tried to convince them and showed them different number(mentioned on bill). Finally after 1 hour they agreed(after lots...
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N
Naga008
from Kolkata, West Bengal
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Misselling

Address:Chennai, Tamil Nadu

I bought 2 prepaid sims from The mobile store, T Nagar Ranganathan Street. Both sims are already activated (15 days before). But still not done for FRC. That vodafone executive is misselling to me. He told 50 rs talktime and 3 months booster back also free. But still not happen. I have tried so many times. But no response from mobile store vodafone executive. FRC is not done, so my plan is still not updated. So i cant recharge. So anyone...
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N
neeraj kharkwal
from Mumbai, Maharashtra
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phone insurance

Address:New Delhi, Delhi

I buy a phone from"THE MOBILE STORE" 6 months ago . I take a phone insurance on my phone but they take myoney and make the insurance of other mobile imei no . my phone is damage now and the imei no. Doesn't match so I can't able to take the damage insurance ....
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M
muthuselvan123
from Mumbai, Maharashtra
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the product is not delivered till now

Address:Madurai, Tamil Nadu

I have ordered a mobile micromax unite 2 on 19th may 2015. I paid the amount via debit card. the payment is done. In website shown the goods will be delivered within 2-3 days. my mobile no is [protected]. I received an sms on 20th may as within 24 hours your goods will be delivered, But till now i have not received the mobile. Order Id : #[protected] If the product will not be delivered on 25th may 2015, I have no other way except to...
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K
Kasiperumal Ravisankar
from Tirunelveli, Tamil Nadu
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htc desire 820 given for insurance claim accidental damage

Address:Tirunelveli, Tamil Nadu

Bought a htc desire 820 from palayamkottai tirunelveli dist tamilnadu branch for 25000/ and insured.The touch screen broken accidently. Given for claim in the store before 2 months. Not processing speedly., Moreover when contacted not attending phone. will wait for 1 more week and i will move to court in consumer forum.The sales manr. Jawahar and area manager Mr.Praveen both are not answering properly and not attending phone. A bitter experience...
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D
Dontluv26
from Jaipur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Carelessness while generating bill of iPhone 6

Address:New Delhi, Delhi

Hi .. I purchased iPhone 6 16 gb from the mobile store located at sector 5 Dwarka. Without confirming the name from me, they have generated the bill in the favour of some other person and i don't even know this person . after 1 month i was checking my bills and all that stuff and i was so confused by seeing that name .. I immediately contacted the same store from where I have purchased my cell ... They told me that they will go ahead and...
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H
HimanshuThakur
from Delhi, Delhi
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Cash Back Issue

Address:New Delhi, Delhi

I bought a Sony Xperia Z2 from The Mobile Store, GIP Noida. At the time of purchasing I was told that 6.67%(or so) vendor cash back would be transferred after 3 months. Now 9 months have passed, but no money is transferred back. I contacted to Store person but all in vain. Mr. Sam so called manager told me that concerned persons are not interested in my case. I want to get my money back. [protected]...
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S
Sathish .MECH
from Guruvayur, Kerala
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insurance

Address:Chennai, Tamil Nadu

No response from mobile store, , , one person cal from head office and he spoke to me but waste...and he is telling for 1 customers I won't come n visit the mobile store at chennai like that he is telling sir ... But no response response and i recive one mail from insurance Thank you By Sathish ([protected])...
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C
chinnuanju
from Chennai, Tamil Nadu
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ordered cell phone but they didn't deliver yet

Address:Chennai, Tamil Nadu

I ordered microsoft lumia 640 XL (black) phone on mobile store website on may 3rd 2015. Till now didn't receive any email confirmation.called the customer support, but they are not responding. My money is deducted and no trace of my order. refund my money back....
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P
Prabhmanan
from Mumbai, Maharashtra
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Mobile Claim Not Getting Processed 2 months over

Address:New Delhi, Delhi

I intimated mobile store regarding my damaged mobile for which accidental insurance was taken. These guys are just too slow. I am always following up and it has been 2 months now.I visited their store, followed up on mails and calls but reponse is very irritating. It is very frustrating and irritating. Will never recommend anyone to go to mobile store for sure. They are just asking for documents which are already sent to them. The claim status...
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H
hacsan
from Bengaluru, Karnataka
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STOLEN OF MOBILE

Address:Bangalore, Karnataka

HI MY NAME IS ANOOP DAGAR MY MOBILE WHICH IS HTC DESIRE 816G OCTA WHITE NOW I WANT TO CONFESS THAT THE MOBILE IS TOLEN AT 12:00 CLOCK ON[protected] PLEASE HELP ME WITH THIS SITUATION THANKING YOU I HAVE ISURANCE OF THAT MOBILE PHONE mail - [protected]@gmail.com...
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R
rajendra singh jaipur
from Bareilly, Uttar Pradesh
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wrong emi no on bill & not received insurance copy

Address:Jaipur, Rajasthan

My blackberry z 3 EMI No. [protected], bill Emi No. [protected], more remiender your store rajapark Jaipur, but not solution this problem, so requested Plz urgent solution this problem, and change my bill Emi no. & handover my insurances copy....
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