The Mobile Store Complaints & Reviews

This is to inform you that i am lakshita I live in delhi I purchse two moble phones of karbon titanium S310 White Silver and dark blue on 20th feb 2015 Rs 14717/- (POS[protected] & POS[protected] from The Mobile Store (The Mobile Store LImited Plot No: 154, Block No: D, Fateh Nagar, Guru Nanak Pura, Jail Road, New Delhi-110018), We pay from my SBI Master card. but on 23 th feb 2015 they debit Rs 7360/- (SWPO [protected] 20/02/[protected] from my account. After few weeks i see my bank statement which show this statement. After Knowing this fact we went to the The Mobile Store to complaint about this matter but they didnot give us sufficient response till date. The Staff of this outlet is also very lazy they are not giving me a proper information regarding this matter. I also submitted a copy of my bank statement in the shop. So kindly look into the matter and reimbursed my exceed payment i.e. sum of Rs 7360/-

Dear Concern, I have purchase a Samsung Galaxy Grand 2 mobile online by MYSMARTPRICE on 13th March 15 and i have received the mobile through THE MOBILE STORE from Karampura Delhi but they have not given the bill of same. I have received only EMI receipt of my mobile and receipt details given below :

I have purchased Nokia 730 mobile in mobilestore Avadi Branch on 22/12/2014 & i have insured my mobile. Policy no:260200/46/14/[protected] Certificate reference no:TTTMS2461734 (IMEI NO:[protected]). My mobile Theft in bus travelling from avadi to cmbt & i have reported in police station(T6 avadi). i have attached my mobile missing CSR copy Pls find the enclosed document. But there is no reply from mobilestore & insurance.company. thanking you by k.sathish mobile no : [protected], [protected] mail id ;sathish: [protected]@veltechpoly.com

i purchased recharge + power bank with my iphone 5s.. its till in warranty.. due to ios changes in apple that recharge + in unsupportive.. i had been to mobile store sriganganagar but they refused to change.. as an advocate i would like to file a suit against the company & dealer as its still in warranty.. its not working since last 6 months.. i am very disappointed with the service.. if company can handle the issue well & good.. otherwise will file a suit for a damage

I bought my blackberry z10 from the mobile store outlet, my invoice number is 3215/13525. Order number 11301187. My concern is ‎that I have been miss sold by doing wrong commitments by your representative. Certain accessories which were told as complementary and free of cost like 1) SM BT BHM 1100( told as free) -rs.999, 2)RAINbow SP KB TITANIUM S5 Plus‎( sold with taking consent)-rs.149 3)strontium MSD 8 GB( told as free)-rs.375 4) tms extended warrenty ‎-rs.450( not communicated) 5) mobile secure 4- rs.450‎ ( not communicated) 4) processing fee : rs.400 taken in cash but only rs.353 has been deducted from the bill amount Total extra charges: rs.‎2467 I got my phone financed from aeon services. And your people added this extra charge of rs.2467 ‎To my mobile bill of rs.17999, I had to pay extra interest on loan amount also at the time for tax charges..Being a customer it decreses my faith in your company will never come back to your stop, nor will suggust some one to use. Its a breach of trust I had. Please refund the same as it was not communicated to be chargeable, was told as free complementry with the mobile phone.. Hope you will undrstand my concern

Dear sir/mam, I m Rohit Saxena frm Gwalior I m going in yur the mobile store furtunze plaza Gwalior store manger name :-Jeetendra sharma . purchasing htc820 .but Yur store manger way off talking vry bad miss behaviour So hardly request to you please imedetly action otherwise.i wont court cash in the mobile store Thanks Rohit frm gwalior

Dear sir/mam, I m Rohit Saxena frm Gwalior I m going in yur the mobile store purchasing htc820 .but Yur store manger way off talking vry bad miss behaviour So hardly request to you please imedetly action otherwise.i wont court cash in the mobile store Thanks Rohit frm gwalior

I am Suviraj singh chauhan. THEMOBILESTORE has sold defective mobile to me. I purchased samsung note 3 neo form the 1st block, kormanagla, bangalore branch of MOBILESTORE on 26th feb 2015. After 5 days of my purchasse some major problem arises in the mobile – 1. back camera lens got hell lot of dust inside. 2. front camera clearity is also not that good when I compared it with another note 3 neo in other store. 3. for calling, i have to call 3-4 times to make a call, then only it connects 4. i use 3G of vodafone, and it works worse than 2G even. ( I had compared it with other cheaper samsung mobiles like grand2). the speed is very slow. 5. They said they will send the bill on mail id, which also they didn’t. Even for accidental cover and extended warranty also they didn’t provide even a single paper. Even these mobilestore guys make u sell open seal mobile as well. Though i didn’t took. I made them to get the fresh new mobile. I want my mobile to be replaced and I want a new one with sealed close packing. my mobile invoice details- VATTIN: [protected]-V Dt. 01.08.2006 CSTTIN: [protected]-C Dt. 01.08.2006 CIN:u51900mh2006PLC160647 service tax reg : AACFE1386KST001 INVOICE NO# 21171/12522616 phone numbers of themobilestore – [protected], [protected]

I went to The Mbile Store for sim. Address is Shop No 12, D Wing, Kesar Building, Plot No 239, 95th Road, Charkop, Mumbai - 400067, Opposite Bhagwati Restaurant. The guy sitting outside the store is mis-selling your company Sim to the customer. He is selling three Sim for Rs.50 saying its an offer. If we ask for one sim the regret fully say that the price will be the same where as the was no such offer written on he Sim pack. So in this case the customer has to buy 3 Sim card and when the 2 sim are not used they throught thinking it as a pre-paid sim and so the sim is misused by someone. So If you see the problem with the above point of view the its a serious issue. This is only done to sell the sim and complete the selling target. Where in other shop the single Sim is sold but, I am writing this email to you to bring the the case in front of you to stop the mis-selling. I request you to check the case.

I am Suviraj singh chauhan. address – Tf2, malibu homes 1, 4th cross, sai baba temple road, green garden layout, kundalhalli gate, bangalore – 560037 I purchased samsung note 3 neo form the 1st block, kormanagla, bangalore branch of MOBILESTORE on 26th feb 2015. After 10 days of my purchasse some major problem arises in the mobile – 1. back camera lens got hell lot of dust inside. 2. front camera clearity is also not that good when I compared it with another note 3 neo in other store. 3. for calling, i have to call 3-4 times to make a call, then only it connects 4. i use 3G of vodafone, and it works worse than 2G even. ( I had compared it with other cheaper samsung mobiles like grand2). the speed is very slow. 5. They said they will send the bill on mail id, which also they didn’t. Even for accidental cover and extended warranty also they didn’t provide even a single paper. Even these mobilestore guys make u sell open seal mobile as well. Though i didn’t took. I made them to get the fresh new mobile. I want my mobile to be replaced and I want a new one with sealed close packing. my mobile invoice details- VATTIN: [protected]-V Dt. 01.08.2006 CSTTIN: [protected]-C Dt. 01.08.2006 CIN:u51900mh2006PLC160647 service tax reg : AACFE1386KST001 INVOICE NO# 21171/12522616

Dear sir/madam Today I have ordered a mobile phone from your online mobile store at 12:45 in the noon. The payable amount has been deduct from my bank account for the same but yet I did not receive any confirmation or receipt from your side. Mobile name is- Micromax unite 2 A106 white Cost- 5799 RS please do the needful as early as possible thanks Arzoo chawla [protected]@gmail.com

My Samsung mobile is damaged and not working. IMEI No. is [protected]. Invoice No and Date: 12391600I had opted for insurance certificate for Accidental Damage. Please replace my mobile set and let me know the procedure for the same.Looking for an early reply as this is new mobile bought just a month back. I had dropped some emails l after talking to mobile store representative that on intimating you guys would reply and ask for required documents for claiming insurance but there is no reply.If we buy mobile from any other Samsung store the insurance representative comes the same day to your house and collects the damaged device and deliver the repaired one to your place. The service mobile store is offering is very dissatisfying. There is no reply on intimating the same. Thre representor on phone asks to e mail and nobody replies to the mail. still no response...

HI team, I ordered HTC desire 820 Grey colour from online the mobile store. now came milkeywey grey colour. Now they are refusing to return. Not replying of mails . Giving reasons different daily asking to get higher authority to talk then refusing . & even on this telling the mistake is of customer, there is no grey colour & you ordered wrongly even i have purchase billed written as GREY colour only. Now, don't know where to go for help this is the service of a company telling biggest online seller of mobile in India. don't know where the market is going & where the customer feedback. Very disappointing experience with this online site. if company is looking this complain then please look into the issue. 23K is not less for a middle class family & if they don't get there choice of colour even selecting the right one then feels bad, , .. My contact no +91-[protected] ID - agarwal.[protected]@gmail.com

I had purchased a Micromax A54 phone on 27.04.2013 vide invoice No. 7720/8931600 from your store No. 3371 in Ghaziabad. At the time of purchase, the company had charged me an additional amount in the name of extended warranty. The wi-fi system of my phone stopped working a few months ago. I approached the same store No. 3371 on 29.01.2015 (please note it is 29th Jan. 2015) for getting the defect rectified. The store manager asked me to leave the phone as it would take around 7 days to get it repaired. When I visited the store after 10 days, they informed me that it is yet to come and asked me to visit again after 3 days. In this way, I kept visiting the store every 3-4 days and they kept uttering the same thing, "Sir, your phone has been sent to Ahmedabad for repair and is yet to be received back". However, every time they were unable to give me a concrete date when I could get my phone. Still patiently I kept on enquiring the store twice a week after a gap of every 3-4 days. Whenever I visit the store, the store employees would call their repairing centre to satisfy me but from their talking, I am sure they might have lost my phone as the people at repairing centre are unable to provide updates about my phone to the store people. In this way, I have visited the store in Ghaziabad almost 10 times in last 35 days but could not get a satisfactory answer from them about where my phone is, leave apart getting the phone back. A service which must not take more than 5-6 days has already taken 35 days and still you are not sure when you would be able to deliver me back the phone. Also, the people at the abovesaid store in Ghaziabad are also very cunning and non co-operatives. They are colluding with the repairing centre persons in causing me so much of harassment. Everytime, the store people would say that the matter is not in their hands and they assure me to update me with latest status over telephone and email. So, every time I provide them my phone number and email ID but never get updates from them on the issue. Even during my last visit on 28th Feb. I requested them to forward me the mail received from the repairing centre but they didn't. I wonder whether you have posted people at your stores to facilitate growth of the business or to get the company shut down by breaking relationships with valued customers. Now, my patience has left me and I am going to file a suit against the company in a local court in Ghaziabad. I have all the documentary proofs including the receipt given by the store to me on 29th Jan when I deposited the phone with them for repair. This mental harassment is not warranted in a civilized society from a company like yours. I am sure from this behaviour of the company, that I am not the only victim of deceit and forgery by your company. But I wish to remind you that everyone visiting your stores is not a fool that you can take undue advantage of. I will file suit for getting a fresh phone of the same model and at least Rs. 5 lacs in damage for mental harassment and wastage of so much of my precious time. I am a qualified Chartered Accountant and very well know how to deal with an unscrupulous company like yours that cheats on its customers. Ultimately, our country is not a lawless land. The company shall have to cough up a heavy price for causing me mental and financial harassment and for wasting so much of my professional time. CA Mahesh Bansal [protected]

Dear Team,

I have purchased one tablet on 23rd, confirmation mail and SMS received but shipping / courier details /product yet to receive.
I am not able to check the status in your web address since which is not working.

Pls do the needful.

Hi we have booked a cell phone online on website themobilethemobilestore.in on 5th feb. I received an confirmation order Id[protected] and a mail of shipment processed by first flight couriers on 6th but no tracking number. Till today I have not received any package and also all customer support numbers are wrong mentioned in their site. Help me getting my money back or getting my package.

Dear Sir/Madam, As per your last mail dated 24/10/2014, You were supposed to be arrange reverse pick up of the faulty product (HTC Desire 820 purchased on 17/01/2015) from our end within 3 – 4 working days but it's really strange that after 7 days of the mail neither any person came to reverse pickup the same nor my refund amount processed till date from your end. We already keep the faulty product packed with original DOA certificate from last 7 days. Request you to please do the needful as i need my money back on urgent basis. Regards, Arun Sarda (M: [protected]) On Wednesday, 28 January 2015 11:32 AM, rajat bansal <[protected]@yahoo.com> wrote: On Saturday, 24 January 2015 5:56 PM, TMS Customer Care 2 <[protected]@dfssl.com> wrote: Dear Sir, We are arranging reverse pick up of the faulty product from your end and the same will be done within 3 – 4 working days, request you to keep the product packed with original DOA certificate attached. Once the handset reaches back to our warehouse post refund will be processed from our end. Yours sincerely, The Mobicares Team From: rajat bansal [mailto:[protected]@yahoo.com] Sent: Saturday, January 24, 2015 5:14 PM To: TheMobileStore; [protected]@htc.com Cc: arun.[protected]@inlinguanewdelhi.com Subject: Re: TMS1501E435 : The Mobile Store: Your order #[protected] has been confirmed. :) Dear Sir/Madam, With reference to your mail regarding visit to HTC center, we have taken the DOA no. 15INA[protected]Ref. attached). Kindly arrange to pickup the same and again request to refund the whole amount back because there is no purpose to get the same product thrice and had a bad mouth. Kindly do the same on urgent basis. Regards, Arun Sarda (M): [protected] Dear Sir, We regret to inform you that, as per the Brand procedure (HTC), you should visit the nearest Service center for getting the product checked, replaced or repaired, as the same product is under manufacturer warranty (HTC). Once you receive the DOA certificate from the Brand’s end, then the same handset can be replaced from our end. Sorry for the inconvenience caused to you. Yours sincerely, Mobicares Team From: rajat bansal [mailto:[protected]@yahoo.com] Sent: Saturday, January 24, 2015 12:27 PM To: TheMobileStore; [protected]@htc.com Cc: arun.[protected]@inlinguanewdelhi.com Subject: Re: TMS1501E435 : The Mobile Store: Your order #[protected] has been confirmed. :) Dear Sir/Madam, Please note that i had received the replaced phone on 19 January 2015 vide bill no.[protected] dt. 17/01/2015. (IMEI No. [protected]). Please note that in the replaced phone we are again facing the same serious battery problem as it takes 3 to 4 hours to get fully charged but gets discharged with in 2 hours. It's totally unexpected the brand company like HTC, and now we are not interested in the same model (HTC Desire 820) as i understand the problem consist in all the same model phone. Kindly cancelled my order and arrange to pickup the phone and send my amount back of Rs. 21990/- to my ICICI bank account no[protected]MICR no.[protected]. Regards, Arun Sarda (M.): [protected] On Wednesday, 14 January 2015 6:19 PM, rajat bansal <[protected]@yahoo.com> wrote: Dear Sir/Madam, Please note that Mr. Pramod Kumar has come to our place for picking up faulty phone at 06 PM today. Also note that he doesn't carry any of his company identification. That seems to be very unusual on company part. and we don't have any option to handover the same mobile to him on your responsibility. Kindly confirm the identity of person on urgent basis. Regards, Arun Sarda (M.): [protected] On Wednesday, 14 January 2015 1:21 PM, rajat bansal <[protected]@yahoo.com> wrote: Dear Sir/Madam, Please note that we had send you the scanned copy on 10th January'2014 as desired by you, but till the date there is no action taken by your side in last 4 days. Request you to please immediately arrange reverse pickup of faulty product and issue me a fresh piece within 24 hours as its already too delayed. hoping for favorable response/ action at your end. Regards, Rajat On Saturday, 10 January 2015 6:03 PM, rajat bansal <[protected]@yahoo.com> wrote: On Saturday, 10 January 2015 5:48 PM, TMS Customer Care 2 <[protected]@dfssl.com> wrote: Dear Sir, We are arranging reverse pick up of the faulty product from your end and the same will be done within 3 – 4 working days, request you to keep the product packed with original DOA certificate attached. Once the handset reaches back to our warehouse post replacement will be processed from our end. Yours sincerely, The Mobicares Team From: rajat bansal [mailto:[protected]@yahoo.com] Sent: Saturday, January 10, 2015 5:05 PM To: TheMobileStore Cc: arun.[protected]@inlinguanewdelhi.com Subject: Fw: TMS1501E319: The Mobile Store: Your order #[protected] has been confirmed. :) Dear Sir/Madam, As per our telephonic discussion, please find attached "DOA Certificate" of the same. Regards, Arun Sarda (M.): [protected] On Saturday, 10 January 2015 4:32 PM, rajat bansal <[protected]@yahoo.com> wrote: Dear Sir/Madam, As per your instructions we visited the nearest Service center at Service City, Office No 201, Second Floor, Sagar Plaza, Ditt Centre, Laxmi Nagar, New Delhi – 110092. They checked the product HTC Desired 820-Grey and issued us DOA certificate details mention below, as the same product is under manufacturer warranty (HTC). DOA Certificate no. 15INA[protected] Complain ID/TAG No. DEL[protected] Receiving Date:01/10/2015 IMEI No.[protected] Problem Reported :Cannot Charge, Battery Issue, Device lots of Heating Issue Remarks Backup bad battery Therefore you are requested to replace the same handset at the earliest. Regards, Arun Sarda [protected] On Thursday, 8 January 2015 3:08 PM, rajat bansal <[protected]@yahoo.com> wrote: On Thursday, 8 January 2015 1:46 PM, Mobicares <[protected]@dfssl.com> wrote: Dear Sir, As per the Brand procedure (HTC), you should visit the nearest Service center for getting the product checked, replaced or repaired, as the same product is under manufacturer warranty (HTC). Once you receive the DOA certificate from the Brand’s end, then the same handset can be replaced from our end. Yours sincerely, The Mobicares Team From: rajat bansal [mailto:[protected]@yahoo.com] Sent: Thursday, January 08, 2015 1:23 PM To: TheMobileStore; [protected]@htc.com Cc: arun.[protected]@inlinguanewdelhi.com Subject: Re: The Mobile Store: Your order #[protected] has been confirmed.:) Dear Sir/Madam, I had purchased HTC Desire 820 dual sim mobile (IMEI NO.[protected]) online from The Mobile Store dated 31/12/2014 and we received the same on 02nd January 2015. Please note that we are facing serious battery problem. as it takes 3 to 4 hours to get fully charged but gets discharged with in 2 hours. It's totally unexpected the brand company like HTC, hoping for the favorable response. Regards, Arun Sarda On Wednesday, 31 December 2014 3:15 PM, TheMobileStore <[protected]@themobilestore.in> wrote: Track Order Contact Us Store Locator Recharge Your Mobile Hey Rajat Bansal, Thank you for your purchase from The Mobile Store :) We are delighted to inform you that your order with Order Id : #[protected] has been confirmed. Below are your order details : Items you ordered : Qty Subtotal HTC Desire 820 - Grey 1 Rs.21, 990.00 Flipcover with HTC Desire 820 and 820Q 1 Rs.0.00 Subtotal Rs.21, 990.00 Shipping & Handling Rs.0.00 Discount Rs.1, 649.25 Grand Total Rs.20, 340.75 Billing Information: Payment Method: Arun Sarda G-89, First Floor, Dilshad Colony, Delhi-110095 DELHI, Delhi, 110095 India T: [protected] Debit card Shipping Information: Shipping Method: Arun Sarda G-89, First Floor, Dilshad Colony, Delhi-110095 DELHI, Delhi, 110095 India T: [protected] Free In case you of any issue, please feel free to contact us at[protected], we are always here for you. Also, we are having many astonishing Offers waiting for you. You can grab these amazing hot selling devices online at our website or you can search for the neartest Mobile Store here and seize the offer. Have a nice day! NOTE: We'll be processing your order shortly. We have a high order volume to process due to a recent marketing activity and will get to you very soon. Thank you, The Mobile Store Please don't print this e-mail unless you really need to. Disclaimer: This email is subject to a disclaimer, please click on the following link or cut and paste the link into the address bar of your browser. < http://www.essar.com/email_disclaimer.html >

Dear Sir I bought a mobile phone of samsung (galaxy S4 Black) from the mobile store >Invoice Number - 2839/13146 >ORDER NO[protected] and they sold me an insurance policy called Theft Insurance of Mobile by United India Insurance Company.Policy Number - THINS1336019. My mobile got stolen after some time. The mobile Store guys asked me provide a list of documents and I gave them all. But still my claim is pending since last 1 year. They do not revert on emails and do not answer my calls. now united india insurance has denied that i do not havce have policy under that policy number (Policy Number - THINS1336019). and moreover when I checked it on the mobile store's official website my policy shows no records found. They have cheated me. Please help me get my claim Thanks and Regards Kanwar Singh Mobile - [protected], [protected] Email - anil[protected]@gmail.com

Dear Sir, I submit below the details of transction done through my a/c dt. 7-1-2015 1. 4.58 PM txn #[protected] Rs. 9990/- 2. 4.58 PM txn #[protected] Rs. 9000/- 3. 5.03 PM txn #[protected] Rs. 9990/- 4. 5.06 PM txn #[protected] Rs. 9990/- 5. 5.06 PM txn #[protected] Rs. 9990/- Total Rs.- 48960.00 I request you kindly to trace and track the money withdrawn/ purchase on POS [protected] at mobikwik_com_CCA from my account and try to refund total money Rs. 48960/- in my account and block the delivery against fake purchase as early as possible with your effort, suman kumar 1959.

Respected Sir/Madam, Its very embarrassing that you are appointing people whitout doing a baground check. This instance took place at Mira-rd, I am sending you some of the evidence. The person is caught guilty and then when i tell him i'll report this, he tried to bribe me + when i declined his offer, he threats me that if i do that he will commit sucide. I am happy to send you the rest of the evidence, Please contact me ASAP. I have no clues how many customers he may fooled by now. I DON'T WANT MY MONEY BACK but I do request you humble, to take action against this fraudster Called Ashish