The Professional Couriers Complaints & Reviews

From

Rejish.M.P.,
U.D.Clerk,
Munsiff- Magistrate Court,
Pattambi, Palakkad Dist. 679303 Pin,
Mob: [protected]. [protected]@gmail.com
To

The Manager,
Shop Clues Pvt. Ltd.

Sir,

Sub:- Oneline shopping- Panasonic Eluga A2, Product not delivered. Order ID[protected] Book my packet Tracking No : 97767011.

I booked a moblile (Panasonic Eluga A2) on 12-1-17 through Shop Clue website and paid an amount of Rs.7499/- from my Mpesa wallet. As per the sale agreement and terms and condition, the delivery date was on or before 27th January 2017, however the product not delivered yet.

The shop clue booked that mobile through courier named "Book my Packet" tracking No.[protected] Kerala partner, Professional courier ). Book my packet courier tracking site shows the product delivered on 07-02-17, while Shop clule site shows various ststus, such as product delivery delayed, product return to origin, product sent by speed post, product delivered on 10-02-17. finally product delivered on 07.02.2017. Anyway I have not received the product. I have made several communication through mobile and e mail. There was no favourable reply for the delivery of the product or refund of the money.

So take this as my notice before the legal proceedings against you and your business partner, for the non compliance of the agreement.

Pattambi yoursfaithfully
[protected] Rajish M P

Copy to

1.The Manager Shop Clue
2.The Manager, Book my packet
3.The Manager, Professional Courier, Pattambi Branch.
4.The Manager, Professional Courier, Palakkad Branch.
5.The Manager, Professional Courier, Kerala,

There is no single communication about my parcel return . I havesent parcel to mumbai from tiruvallur main branch on 4.1.17. It was not reached to designation place. It was retirn on 5.1.17 but there is no communication to me. I my self only gone to branch on 17.1.17 then only they informed me. Then i complaint to branch manager Mr. sankaran and i gave compliant letter on 25.1.17. I was promised to solve my compliant with in one week. But he was not replying. Three times i went to branch not he is not there. And also not response my phone call also. Please reply against my compliant letter. I have lost rs.1200. All proof attached with that compliant letter. I expect favorable reply to you. My e mail id is [protected]@hmfcl.com. my mobile no is [protected].
By
Muthusamy.

One envelop containing land document has been sent to MR S.A.RATHINAM PILLAI, S/O LATE S.ARUMUGAM PILLAI, SKM RICE MILL, SOLAMADEVI-POST.MADATHUKULAM TQ, THIRUPUR -DIST TAMILNADU-PIN CODE-642113
UNDER your booking no-BLR[protected] DT 6-2-2017 AT 1400 PM FROM Bangalore.So far the envelop was not delivered and on contact over cell no the delivery office and booking office several times nobody gave proper reply.The lady incharge at delivery office UDUMALPET replied me the delivery boy went to the address and the gate was locked he came back not even tried to contact the person s cell no which was clearly written on the front space.The office lady at UDUMALPET replied me roughly that it is not their duty to call over cell number only address is their concerned.Because of their negligency and irresponsibility i incurred a loss of RS 10000/- as the document was meant for compensation for farmers drought relief from the state Govt.And moreover the lady at UDUMALPET office rudely answered and justified that they wont contact cell number written over the cover.Either you compensate the loss incurred or i will be constrained to take legal course of action against you for my, financial loss and mental agony suffered by your negligency and rude behavior.It would be useful for me if the article is delivered on or before 9-2-2017 AM.why the delivery boy dont
use the cell number? is there any instruction not to use any cell number on the envelop? pl clarify -CAPT A.Nagarajan

Dear Forum,

After waited for one day, I found professional courier office myself and asked about my package, Again they said delivery boy went with my package and told me to ask whoever committed to me that the package would get deliver, i have to go and find and ask. What a rude behavior from ashok nagar, Bangalore office professional courier service.We trust the service and sending a valuable items, their behaviors is like this only, nobody care about anybodys item, such prestigious organization with shameful workers.

Feroz
[protected]

I supposed to receive my cheque book. But ur contractor in medavakkam-branch missed it what is the kind of customer service my pod not merely is this MAA[protected] actually while they coming my home under locked so they they took but today I went to office to collect the cheque I waited for two hours they left somewhere and saying some what am seriously irritating

On 25.01.17 we sent 2sarees from mumbai to pailon (Telangana) vide no. Vpl[protected]. It was to reach on 02.02.17. But they sent the courier first to wrong destination in machhala (Ap). From machchal when the courier reached pailon at the correct destination, it was noticed that the seal parcel was opened one of the saree was removed. This is sure theft.

24.12.2016 I sent a parcel from Qatar to chennai now one and half months running still not coming the parcel if anybody not responsible for me what is the status of the parcel. What we can do My bill number is DOH 50230. Booking date is 24.12.2016. I am already two times informed there first time telling two day back you will get the parcel telling and then second time tell me within 10days you get the parcel telling but still date not coming the parcel this is my complaint

Very Bad & delay service at Guntur branch.(Auto nagar).We send the couriers from Narasaraopet to Guntur(46 km) last 10 years. Pls check the DELIVERY days of following
.1.NRT[protected]delivered on-21/01/2017-16 Days
2.NRT[protected].01.2017- delivared on-20.01.2017--11Days
3.NRT[protected].01.2017 -delivered on-23.01.2017--12Days
4.NRT[protected].01.2017- Not deivered till today --6 Days
SO PLS RESPOND .DONT LOOSE THE CUSTOMERS.

Our doc no: Blr[protected]
Despatched on 25.01.17 from Bangalore.
Till now, not yet received, we approached several times, in the local office no response. 30 kms distance requires 7 days means, is it correct. Urgent items, we are in trouble.
Gunasekaran
Hosur metal finishers pvt. Ltd.,
N 41, Sidco industrial estate,
4 phase, Hosur - 635 126.
[protected]

I sent my courier for my cousin in September from professional courier Hyderabad with tracking number HYD58323648 but first they sent my courier to another state in address it was mentioned Bilaspur Haryana but instead of it they sent it to bilaspur himachal pradesh.Then they sent my courier back to hyderabad from where it got lost now its been 4 months I have not received my package yet. Kindly look into this matter I am sick of going to office again and again.

I got a courier from our client. The delivery boy asked our office seal. unfortunately we don't have seal. I asked him for some other option to collect it. he need to respond me properly but he grabbed the courier from my hand. Is this the professionalism. This is the work given to him and he need to answer the customer questions professionally. And finally their company name only has the word "Professional" not their staffs.

I have a personally rectified the incorrect PIN over professional courier tracking site as well as to customer care. For such a silly mistake I am being harassed to get even an current update. CC lady says package is dispatched back to operations, mission road. If I wish can go and collect. Asked for full address...deathly silence since then. Please help me.
MAIL ID: sunil.[protected]@hpe.com. Mobile: [protected]. Tracking ID: cjb8669488

Last update as per tracker is as below
Jan 23 2017 12:53:23 Bengaluru Recieved at Bengaluru-Mahadevapura

I send a courier to chennai on last wednesday 17th jan, and was not delivered till saturday. I was not able to track the courier in site also. Hence i called them on sunday to ask about that. I got very bad response from the team. It was designed dress as per order i received from my clients. I already delayed the delivery which may affect my business. Today, 24th jan i came to know from that the courier packet is lost from them. It is not accounted in any of their branches and their response is very bad on this. My effort became useless in my business. Now i need to refund my customers also. Irresponsible and irritating courier service, i will never prefer or recommend professional courier in my lifetime.

I had sent courier from the professional courier company from delhi to chennai on 27th dec'2016. I was informed by company after 3 weeks that my courier has been lost and they are not ready to take any liability for the package which contained leather bag worth 3800/- rs. The same case has happened with me on 2nd sep'2016 when i sent leather belt to a customer from delhi to indore and they lost my package which was worth 1600/- rs.

1.
Complaint no. - 16882
Way bill no.- del[protected]
Amount - 1600/- rs

2.
Complaint no.- 22969
Way bill no. - del[protected]
Amount - 3800/- rs

There is no one responsible and no one listen to your issue and calls. I had reached out to leaders through e-mail several times but no one responds.
There is no status of refund, call center people talk very rudely. Management doesn't listen to you they are literally stealing your stuff & money.

Management never responds you including:
Mr. Thomas john
Mr. S. Ahamed meeran
Mr. P. M. Abraham
Mr. Oommen c. Chacko
Mr. Sureshbharathan
Mr. Ronny george
Mr. V. Srinath
The above whole team is non responsible.

Arvinder kaur / rinit singh
[protected]
[protected]

I had couriered a set of documents from Mumbai to Chennai. It was promised to be delivered in two days. It's been five days the package had not been delivered. What's unprofessional is that the staff is totally unhelpful at the Mumbai office.
The divert phone to customer care numbers which no one picks. The website customer care section even doesn't work.
Totally unprofessional and inefficient service.

This is with regard to a courier which I had send through The Professional Courier on 6th of January from Trivandrum to Bangalore (Tracking Id TVM4264223) . I had been constantly checking the tracking details on their website on a daily basis to know the status. On 10th of Jan when I made the query for tracking, the status was shown as "Out for delivery" and the date updated was showing as 9th of Jan. No such update was there on 9th Jan. On 11th when I re-checked, the status was showing as "No such person in the given address" .The consignment was a return item and was send to Aditya Birla warehouse and not to a specific person Again as per tracking site this update happened on 9th (Even on 10th I did not find this update).So the actual update was made on 11th with a backdate. On 12th Jan again when I checked the status it is shown as "NOT Delivered -Party refused " . When I contacted the Begur, Bangalore local courier office I was told that the courier person has to take gate pass to go to the warehouse & wait for sometime and that is not possible for them to do so. I was also told that the consignment is send to their main centre to be returned to my address. I had a word with Adithya Birla customer care centre and they assured me that there are other couriers who deliver it to the warehouse.

If at all on 9th itself or early on 10th the actual status was updated in their tracking website, I could have arranged to get that consignment collected somehow . Now if someone checks the tracking details one would feel that everything was updated on 9th itself where as the proper updates were made on 11th & 12 th . Please find attached the screen shot of tracking query I made on 11th & 12th. You can very well see that the updates were not done properly and the dates are misleading . Now the money I had spend on this courier (Rs 150) is wasted and so is the time I took for follow-up making phone calls to Aditya Birla customer care & courier. I did register a complaint in The Professional courier website and I also wrote mail to their Bangalore regional office & Head office Mumbai. No response from any of them so far. They are least bothered about customer complaints .

One our client sent one courier to below address on 11/1/2017 but still I haven’t received and I have been calling from 13/1/2017 to Tumkur branch and Bangalore branch but I haven’t got any confirmation till now and the way your team respond is pathetic and I have called below numbers [protected]/[protected]/05,[protected], [protected], 22110645. When ever called to these number I will have to explain each time and each time we have to try 20-30times they won't pick up the call [protected](Anjaline) each time should explain and every time they ask time 2to 3hours time and they never come back aftr never pick up the call. i never seen such type of customer care people to respond to customer is his real disappointed and it was very important document for me and due to this delay I have got a hit on my business.
Date of documents picked : 11/1/2017
Professional courier
Bangalore incharge :[protected] Anjaline
Rangaswamy [protected]
Doc no. TMR2066937
Complaint no. 100270

My father received a parcel through professional courier.

When the parcel was opened, it was shocking to see the Mobile phone was missing. Only Headset and charger alone was in the box. He went to the courier office to register a complaint, But the booking people in your office didn't accept the complaint and instead asked him to come on next day and meet the manager. They have specifically taken the mobile phone inside the parcel.
Checked with the manager and he asked to register/sent a email to the booking station (Madurai). So I have sent email complaint to the courier office but till now not even a response from the booking station (Madurai). Very irresponsible.

Dear Sir/Madam,

I have been using this PC services from last half a decade and the service has always been on the top, except in this case. I had to gift my family member that I was couriered from Mumbai. But unfortunately I have not yet received it.

I have placed an order to Trivandrum from Mumbai on 29th and it is not yet received in Trivandrum.

Below are the details:
PRO4672844

Forwarding Details
Date/Time From TPC Station Activity Branch
Dec 30 2016 00:32:22 Kamani - Mumbai Despatched to Cochin North
Dec 29 2016 19:01 Mumbai-Kurla Booking Completed. To - Trivandrum TVM

Request you to please look into this at the earliest as it has been 12 days and it has not yet despatched from Mumbai. This is quite disappointing.

Expecting your swift res

It was booked on 6th Jan 2017' 12:00pm from Chennai to Hyderabad. The cover reached to nearest The Professional Couriers Counter (Hyderabad-Madhapur) on 7th Jan 2017' 12:29pm which is hardly 300 meters from my residence.

These HYDERABAD-MADHAPUR BLOCKHEAD employees kept the cover for 4 days and dispatched it back to the origin on 11th Jan 2017 21:44pm.

The next day on 12th Jan 2017 after enquiring over phone they didn't responded properly and when i visited their counter they simply said that the cover was returned to the origin with a LAME REASON as my phone was switched off. (REALLY!!!) My home is hardly 300 meters from their counter HOW DIFFICULT IT IS TO COME TO MY RESIDENCE FOR DELIVERY??? Delivery person excuse was your MOBILE was switched off.

I scolded them and asked them to give it back to me then they said, it will take 4 more days to get that back to my place as on 16th Jan 2017 due to holidays. WHAT TH HELL!!! THOSE WERE HIGHLY IMPORTANT DOCUMENTS

THESE MORONS KEPT THE DOCUMENT FOR 4 DAYS AND RETURNED IT BACK TO ORIGIN.

WORST COURIER SERVICE PROVIDER in HYDERABAD

I URGE EVERYONE NOT TO CHOOSE THIS SO CALLED "THE PROFESSIONAL COURIER" SERVICE PROVIDER.

HIGHLY IRRESPONSIBLE and PATHETIC service.

"THE PROFESSIONAL COURIER" WORST service provider
AYYAPPA SOCIETY, MADHAPUR,
HYDERABAD-500081