The Professional Couriers Complaints & Reviews

Hello professional courier management,

Please ensure that it is delivered tomorrow (17.11.2016) to lenskart. But i am really astonished to see that you are making updates not on real time basis, at least in the case like 'out for delivery' status. Till 4 pm today (16.11.2016) the last update was of yesterday (15.11.2016 - lunch time okhla at around 2pm yesterday) whose evidence are with me, and all of a sudden i can see an update made at around 11. 23 am today (16.11.2016) stating the packet is 'out for delivery' (Which is the last update till now when the time is 9.15pm on 16.11.2016), hence i understand that there is the scope of manual manipulation of record. And hence i am sure the creditability issue exists.

Anyways again be requested to ensure the prompt delivery of the item.

Please be requested to take this matter as a very serious issue.

Hope you will act.

Thanks,

Recently i've faced the problem in professional courier services which is located on urapakkam. We had waited around 2-3 hours for shop to be opened. And around 11.30 am they've opened. Even before me couple of senior citizens were waiting for the same. And specially they interacting/responding to the customers is not at all in a desired manner.
Please do necessary action on this.

I ordered a parcel with a set of clothing materials from chennai, it was couriered from chennai to hyderabad on saturday 12/11. I got the parcel on monday 11/14 with rat bites all the materials got damaged with rat bites. Professional courier both hyd and chennai are irresponsible and careless and didnt bother to take care of the parcel. They are the worst courier service which i have never seen. They didn’t even bother to inform about the damages. Who is going to cover the damage? Dont use this courier for valuable products. They are so irresponsible dont give value to your money, time and valuables.
Consignment no: maa[protected]

On friday, 4th november 2016, i availed the services of the professional couriers ltd. Situated on bada bazaar marg, old rajendra nagar, new delhi 110060. I was supposed to mail some important documents to an address in greater noida. The representative from professional couriers promised that the documents would be delivered within the next two days (That is, by 6th november 2016). I was charged with 50 rupees for the same. Today, the date is 14th november 2016 and the documents have still not been received at the delivery address.

I have tried everything. I tried tracking the shipment and it shows that it is lying somewhere noida. I also tried calling their head office in naraina industrial area, phase i, new delhi but no one received the phone. I ultimately had to visit their office from where i mailed the documents. The representative there gave me a contact number for a person (The delivery person) and asked me to call him the next day and gave the excuse that the delivery person had some important work because of which he wasn't able to deliver the shipment on time. When i called the delivery person the next day, he said that he has no idea of the shipment and gave me the contact number of another delivery person. When i called the 2nd delivery person, he said that he has lost the shipment that was supposed to be delivered.

The mail i sent had some very important documents and the professional couriers ltd is now not taking any responsibility for mismanagement on their part and neither are they addressing to my complaint. Serious action must be taken against them.

I am attaching the bill/courier slip with this complain. Please note that i have blacked out the personal details such as phone numbers and addresses. Thank you.

Hi,
This is Tharun i had a courier from Bangalore to Delhi, courier number-BLR35582388 this was sent on 05/11/2016 and it reached sakarpur branch on 07/11/2016 but still not delivered to my location which is to address: #347, flat no.19, dallupura village, near dharamshila hospital, Delhi-96 and my both contact numbers are mentioned on it which are [protected]/[protected] but nobody contacted me and when I called your branch there response is, you can come and collect your courier from our branch as our delivery guy is on leave, if that is the case I don't think there is need of any courier service instead I can ask a person to come and deliver physically.

Plz pay attention and give a response on this because its important for me.

A courier was sent from Coimbatore on 10.11.2016 to pg apartments in rajarajeswari medical college, kengeri, Bangalore. It is supposed to be delivered today. As I dint receive I contacted the Coimbatore office and I was told dat it has reached kengeri. When I contacted the kengeri office they refused to deliver told me to come and collect it. And your employee was too rude. He claims dat our institution office is closed today. But that is a personal courier addressed to my name and residence in the campus. Kindly take appropriate action and make sure it is delivered today. Fyki other couriers and parcel services deliver it to the residence not the office. Worst experience ever.
Thanks

I have received an empty box in courier ...

my friend couriered me new samsung headset which was received... when i opened it, was empty...

why this is happening

we trusted professional couriers a lot but this type of things are happening here

this shows that the company is fraud

please do not prefer professional couriers anymore ...

I have send infocus m260 mobile and its charger with one intex power bank to assam from pune by professional courier service on 4th november 2016. And it was delivered on 10th november. But when i opened my courier box, i am shocked, because the box is empty and there is no item in the box, and the sealed is also broken. And they send a empty box.

Hi,
We had booked courier on 7-Nov-2016 with the docket number MAA53257272 from Chennai to Bangalore but even after 3 days we are not able to track it in the Professional Courier website and when called to their Customer care I have been informed that there is no docket number available in their system.

We request the courier company either to deliver the courier or return it back to the sender at Chennai.

I had sent my insurance details from Coimbatore to Cochin. When package reached in the Hub (Thripunithura), Courier guy called me and asked to come and collect it from the HUB. They told me that, they won't do a Door to Door delivery. They returned the package back to Coimbatore without notifying me. I had escalated their triviality to their senior managers, None of them care about what exactly happened. Due to their irresponsibility, I was failed to submit the document to my lawyer on time. If you are not able to deliver the packet to Doorstep, then why need to pay money for this. They were very rude to me when I asked him to deliver the packet to my home. HUB is just 8 Km away from their office.

Consignment NO:[protected]

People whom I had sent mail to take action, and they didn't revert back.

to: [protected]@tpcglobe.co.in
cc: TPC/HO,
coks-crm,
[protected]@tpcindia.com,
[protected]@tpcglobe.co.in,
maaro

I have couriered from bangalore to tamilnadu on 26th Oct 2016. The courier return back to me on 09th Nov 2016. I have asked for reason. They are not telling reason. Courier person gave his senior officer number. He listened my complaint but not picking my call from then onwards.

Though i provided clear address with phone number of from and to address person. They neither call them nor me. Its very important parcel. Now i have...

I had heard that professional is one the biggest and fastest delivery service. But wen i had experience it is ONE OF THE WORST COURIER COMPANY. Technically wen consignor dispatch a product to consignee it will take 3-5 days for delivery but consignee still not recived any product. I had dispatched my product on 26 th of october today the date is 4th of november.
Instead of professional you will find Maruti courier is one of the decent courier company they fulfill their promises. They had never let me down. Infact Professional Surface courier charge is equal to Maruti Air courier charge. Rates are reasonable and plus they deliver faster than PROFESSIONAL

First of all Very Very sad and hopeless service by professional courier. It took around thirteen days to reach unsafely to the destination. Now regarding their staff behavior, its really horrible. One of their staff named Philip V mobile no. [protected] (staff of Byatrayanpura TPC) called me and asking me to collect the courier otherwise I have to suffer and it (c0nsignment) will be back to the boarding place(place of booking). Now courier guy's will call personally the person to whom the courier belongs to collect it from branches. First of all at the time of taking the consignment, they are charging to assure that my consignment will be in my doorstep. But due to professional courier unprofessional behavior, I have collected the consignment from their branch. But my question is why? When they are charging, that means it is their prime responsibility to monitor the courier staff to let the consignment to be reach safely. He is giving me warning that from next time he will not receive my courier if it reaches to him (Philip) hands. I am asking who the hell a single staff can tell like this to any customer. When he (philip) called for collecting the consignment, I was trying to call him back to provide details about the address. By the way the address was absolutely correct. But he didn't want to perform his job. He was telling that either he will return the consignment if i will not come or I have to suffer. What type of staff they are keeping to speak and behave with customer like this? This shows how the management structure and responsibility will be. They must check once the google review about TPC Byatrayanpura and other branches of their courier company. May be they know about the reviews also. But let me speak about one thing, he behaved unnatural. And, I will not let him to go. I told them that I will take this issue to grievance and nodal officer.

No. bbmp 38, 1st floor, r. k. sridhar complex, near uthyalamma temple, nagavarpalaya main road, c v raman nagar 560093 branch doesn't delivery on time nor inform about arrival. instead, i have to call and enquire and the person will ask me to collect in person. this has been happening past 4 or 5 years. i wonder what type of service you are providing and you charge for the delivery. i sent a parcel on oct 27, was said would reach by 28th. it is 31st, still not reached. can you please look into this. thank you.

Tracking Number PRO4512682
I have a parcel booked from Chengalpattu Hub to Jaipur(Rajasthan). The service used is their expensive Pro Premium which ensures faster delivery within 72 hours.
Sadly, the parcel is stuck at their Chennai office since past 3 days itself and the customer care is highly unresponsive. They don't pick up the calls. Never. Neither the Jaipur office nor their Corporate Office in Mumbai. The telephone line sometimes is busy so it's not that their phone service is dead but they deliberately don't pick up the calls.

Now what should the consumer do in such cases?
Please deliver the parcel to my address urgently.

Hello sir,
I got a call from mobile number[protected] at 15:00 hrs on[protected] saying that he is from professional courier and tell to the person whome he met to take my material.
Myself : ask what is his name, i will tell him?

Courier boy : handed over the phone to that person.

Myself : introduced myself and asked him to take this material. He said he is from other building and he will not recognise me to take this material. I told him to guide this boy about my office i. E. Telephone exchange in the same rttc campus and told him to give the phone to courier boy.

Myself : you came to different building in the same campus, just 100 mtrs away from this building you will get telephone exchange i. E. My office and you can hand over it to anybody in that building.

Courier boy : no. I am not your employ to go where ever you says. I can not wait here more than a minute. Send your staff here with in a minute to this place only otherwise you can collect it in my office.

Myself : ok. You do one thing, just wait in the entrance to this campus. By the time you go to the entrance, my staff will come there and collect it.

Courier boy : no. Ask your staff to come here only and collect it within a minute otherwise i will move away.

Myself : searching you in this building will take time, please wait at entrance.

Courier boy : no. You collect it from my office later. I am going and disconnected the phone.

I have been sent a courier containing two gift card (1 big and 1 small) and a ring by a friend on my birthday in a single parcel.

First of all, it didnt reach on my birthday (Very bad service) and it was received a day after.

I was delighted when the courier guy delivered it on the next day but for only some time. I opened it and saw there is only one gift card. The ring and and other gift which was hand made was missing. I called my friend and enquired about it, she became very sad and angry at professional couriers.
The gift card was very beautiful as it was hand made by her.
I quickly registered a critical complaint for this missing item still havent received a call from them.

To,
The professional couriers,

Please don't play with people's heart and money.
They show trust and hope on you when they select yours service instead of others. Dont break theirs trust.

I have lost my trust on you as this was second time when a thing got missing because of your service or whatever you call it.
Now onwards, i will never select you for my parcels in the future.

Please be loyal to your customers and be professional to your service as per your name.

It was november 24/2016.
I had a gift item for my sister. I went to professional courier so that i can courier it to her.
Which in normal delivery they agreed to send for 150.00
But suddenly he said it cannot be sent in normal it has to be sent via express.
They went on to say that if i send the package through normal i have to write and give its on my guarantee.
I was getting late for the office. After much argument i agreed because i had no other choice.
They charged me 500.00 for a bag of 700.00
After much argument finally they charged me 450.00 which is still double then the legitimate charge.
The legitimate charge should have been 260.00 for 600 gms package
I expect a proper compensation from professional courier or i will sue them in consumer court.

I have attached the receipt as a proof.

I have a parcel started from Anantapur (Andhrapradesh) reference number is 412884 dated on 22 October, 2016 it supposed to reach to me on the next day i.e. 23/10/2016 Sunday. Today is 26/10/2016 for this i am worrying a lot, i spoke to your representatives in Hyderabad they are not giving the proper or friendly response. They are so irresponsible. It is already got too delayed. Because of this delay i have lost Rs. 2000/- (Rs two thousand only) why dont i claimed from your this?

I have couriered my parcel to Noida wide AWB No. DEL[protected] on dated 10.09.2016 which is still not delivered. I have checked the status, it shows on transit. i am in the process of regular follow-up with concerned authorities trough e-mails on [protected]@tpcglobe.com, [protected]@tpcindia.com, delzo-csc.[protected]@tpcglobe.co.in, delzo-csc.[protected]@tpcglobe.co.in.
After a period of more than one month, delivery of this parcel is still pending and on line status is still shows on transit. This parcel was to be delivered to Noida from Delhi.