The Professional Couriers Complaints & Reviews

Parcel to be collected from their store
I had a really worst experience with the professional courier this time. I earlier used to send rakhis using this courier which used to reach as promised. But this time, I sent a parcel to Bangalore. I didn't take regular follow ups as i was confident that it will reach. But they broke my confidence. After 6 days I checked the status and found that the parcel was attempted for delivery and the door was locked. They didn't even bother to call up the receiver and didn't even bother to leave some note behind. So I called up the courier office on Thursday night and then the guy replied that the courier is with them and asked us to come and collect it otherwise they will send it back. As the receiver was an employee and couldn't manage to go by 6 PM, I asked them to wait for a day and that he will collect the parcel on Saturday. He agreed to it. We went on Saturday to him to find that he sent the parcel back and was being rude that it was all our fault.

After bargaining for a long time, he said he will try to get it back. So I waited for a day taking continuous follow ups. But in the tracking status I found that the parcel is heading to pune which was the origin. And I contacted the same guy, he said that he couldn't do much about it as the parcel is going back. So I contacted the customer care and then some how after a repeated follow up, I managed to send it back to the recipients nearest office. And its the same guy and now he refuses to deliver it asking us again to come and pick it up. As the receiver is an employee and his timings doesn't match with courier office timings, after requesting him a lot, he said he will deliver at the gate. I informed the watchman regarding the delivery. On the day of delivery, he calls me back and tells that the watchman is not ready to collect the parcel and he says he will send the parcel back to Pune. He added that they, the professional couriers usually don't call the customers while delivering and after a lot of argument, he delivered it at the gate and left cursing me. I think customer satisfaction is their least priority. And I suggest you guys to work on the same and avoid repeating such incidents further. PLease arrange for a call to customers or leave a note at the door which other courier services are offering.

We are not able to get proper consignment status from 2 days whether it reached destination or not. Awb no. Maa[protected] dt.14.07.2016 booked from chennai to hyderabad. We are in very urgent need of that parcel.

Parcel is of our machinery spares. Our machine is under break down due to this. We did not get the information about our consignment still now.

Parcel tracking id del[protected], its ordered form amezon.com and seller was gauransh enterprise on and seller said it has been already dispatch on 25th june 2016 and reached to nasik on 8th july 2016 through the professional couriers at nasik location in tidke colony, i called up on the same the lady said its gone to dindori office, i asked why it has gone to dindori office she said its there area of work, then i called dindori office on 11th july 2016 number [protected] person named ayush said that parcel is with us but we dont deliver parcel in your area and said you will have to come to collect the product. today i. e.12th july 2016 i again called on [protected] mr. ayush said parcel is at tidke colony office and because of rain we cant deliver your parcel you have to come and collect the parcel at our office. my question is if i already paid for the product and gave detail address they why i am facing this problem.

Dear sir/ madam

I have shipped a courier on dated 25.06.2016 from delhi to Ghaziabad. But till now (in 16 days) it is not delivered. It is an urgent electronics item related to metro train maintenance and it is required to deliver urgently. I have called many times at your customer care number but satisfactory answer is not given by your executive. So kindly look into the matter and let me know what is the status of my shipment.
Urgent action is requested.

Regards,
Ankur kumar
Mob.- [protected]
Shipment no. - DEL[protected]

Sir,
The consignment no bu1oo9633 dated[protected] containing four sarees were dispatched through professional courier service from doddaballapur to dharwad. The consignment weighed 2.250kg. On opening the consignment, two sarees (Yellow and sea green coloured ones) were missing out of four sarees and the weight was1.51kgs. On enquiring at doddaballapur office. They said they would trace but in vain. Repeated requests were made through emails addressed to [protected]@tpcblr.In (Head office of the professional couriers) to kindly trace the missing items to retain credibility of their services whom we have been trusting since ages. None of them, neither the doddaballapur branch (Naveen: phone no [protected]) nor the ro office staff (Machayya phone no :[protected] are co operating please help me out. From 4th july iam communicating with them, they go on passing the buck but no solution. Kindly give justice.

This has reference to my complaint to you regarding refund of cancellation. IRCTC has given a vogue reply for replys shake. As per their instruction I contacted railway counters who denied how can we pay?? you will contact customer care who can refund by electronic transfer.

I don't know how to solve this problem.. Customer care never attends the phone and I sent several reminders daily, but no response. Pl hel p me.

Dear Customer,

Kindly note that if the ticket is booked through online then please send us the user id with IRCTC/date of booking/date of journey/transaction id to assist to you better and if the ticket is purchased from any railway reservation counter then please contact to the railway reservation counter regarding the information/help.

Thanks & Regards
Anuj Kumar
Customer Care
[protected]@irctc.co.in
Ph[protected]/23340000
www.irctc.co.in[#7194232]

The service of professional courier is very bad. They are not delivering the courier in proper place. For me the courier guy deliver my item in wrong place. Now they are not listing me. Planing to file a consumer case against then for my courier consignment:39735684.

I have been couriered my icici lombard two wheeler policy by icici on 21st june 2016. however, i have not yet received it. the consignment id is vpl[protected]. tracking with this id on profession courier's website http://www.tpcindia.com/ always display status as "dispatched to pune city". upon contacting their vile parle mumbai office ([protected]), they reject the responsibility saying that they have dispatched the courier and i have to contact pune office. after contacting pune office ([protected]) they are saying that it has not yet received to them and i should contact mumbai office again. i dropped a complaint to their customer care, after few email communications with them, they have also stopped replying now. the courier is important to me as it contains original papers of insurance. whatever may be the importance level of my courier, but if courier is sent then it is the sole responsibility of a courier company to handover it within stipulated time period.

Please help me resolve this matter.

I send courier through professional courier on 4th july 2016 to bangalore. Normally it should reach by any courier or postage on next day, but till 7th july the packet is not received at the destination. I booked it from tirupur, booking nomber trp 6613974, when i contacted them several times, they said they will be delivering it by 7th evening itself. Around 7.30pm again contacted them they said it is a holiday in bangalore, imagine from afternoon trying to find out a courier and by late evening some one say it is a holiday!!. At last they agree to take my complaint and not so sure about whether it will be delivered tomorrow also. This is the second time it is happening with professional courier. Once an important medical prescription send from ettumanoor in kerala to tirupur took 7 days!!! I contacted till bombay office of professional courier to find it. What a professionalism they keep.

I also tried to raise a complaint through their web site on both times, but it is really cheating people, once you enter your complaint it never moves to next level at all. Try it.

If any one wants to send important documents please do not use professional courier, look something like blue dart etc when you send courier next time at least some will answer your call.

Hi,

My parcel is laying at jogeshwari since 2nd july and not delivered.
Let me know why there is a delayed.

Also after several follow up with kurla office they failed to provide me the reason for delayed.

Sir my parcel was dispatched on 30th june i dint receive it yet.its really an emergency . its important that i receive tommorrow or ill face a great loss. my consighnment number is DEL[protected] . I tried tracking my parcel but there are no updates regarding it. it has to be delivered from delhi to hyderabad.my phone number is [protected].i request you to send me the branch where my parcel is now and also the day when ill receive. thank you
arjumand fatima .

Dear
Sir /madam
My courier dispach in mumbai kurla
To beed 21/06/2016
till date is 02/07/2016

not recive my courire
I am ask the courir boy the not any type of detial prove d me

Bad experience with professional courrier, domestic @ international, courier & cargo, bangalore.
I have booked a courier from bangalore-560043 to bankapur-581202 with professional courier booking office at kammanahalli, bangalore under docket no. Blr[protected] on 20/06/2016 and i paid rs. 45/-. On tracking on 22/06/2016 i found that the courier reached shiggon, haveri district, karnataka. There started the problem. The courier is kept in shiggon till today. It has not been delivered to the destination bankapur till today on 28/06/2016 at 1800 hrs.
In between i tried to contact the local office at bangalore several times on 25/06/2016, no body lifted the telephone ([protected]), but on 27/06/2016, i could contact them, they told that it has been sent to shiggon and they cannot take further action. I also lodged complaint in professional courier web site. Here also there is no response from them. Finally i took mobile number of shiggon professional office on 27/6/2016 ([protected]) from bangalore, professional courier office and contacted the concerned person, mr. Siddu busetti and requested him to deliver the courier urgently to bankapur as it contains marriage matters. But the person also not taken care to deliver the courier. Till today on 28/06/2016 it has not been delivered.
Earlier also i booked a courier to the same address, bankapur-581202 (Karnataka) from bangalore-560043 (Karnataka) under docked no. Blr[protected] on 07/03/2016. Here also the courier not reached in time. Bangalore office had sent the courier to gokarna (Karnataka) instead of savanur (Karnataka) and from gokarna it was sent to savanur after two days. The courier reached bankapur on 12/03/2016. That time also i made several complaints to professional courier head office.
Who is responsible for this my precious time has been lost by booking my courier with m/s professional courier, domestic & international, courier & cargo, bangalore. Even i paid rs. 45/- to book the courier. To whom i have to complain. Who will compensate for my loss.

G. Ramadas.

Status enquiry made on jun 29, 2016 at 04:50:34
Consignment details
Way no. Blr[protected] view
Ref./folio no click here to view reference no.

Origin destination
Delivery details
Receiver relationship/designation
Signature/stamp contact no.
Date drs no not generated
Time
Status bag despatched to savanur
Forwarding details


Status enquiry made on jun 29, 2016 at 09:41:50
Consignment details
Way no. Blr[protected] view
Ref./folio no click here to view reference no.

Origin destination
Delivery details
Receiver relationship/designation
Signature/stamp contact no.
Date drs no not generated
Time
Status bag despatched to savanur
Forwarding details
Date/time from tpc station activity branch
Jun 20 2016 20:16:58 bengaluru bag despatched to savanur
Jun 20 2016 20:16:58 bengaluru despatched to savanur
Jun 20 2016 19:09:37 bengaluru despatched to bengaluru-mission road msr

I sent a packet via professional couriers in kottayam kajikuzhy to trivandrum on 24th august 2015.[protected]. It has't reached its destination even after 8 months, nor have they compensated for it. They are irresponsible. I wouldn't use their service any more, nor would i recommend it to anyone.
I contacted the agency several times, but they sent me away with some lame excuses. This is nothing but irresposibility!

Sir/madam,
This is for your kind information that the service given from your side was very much neglected way. On 18th june 2016 our courier (Pro3928259) was delivered by your mission road branch and today ie 25th june 2016 we didn't receive yet. Since its an urgent courier from the govt of tripura on regarding the students educational matter from june 18th we are contacting them daily and everyday they told us that they will deliver. Finally when we contacted on [protected] the person who is attended the call behaves very neglected way and didn't have manners to intimate the customer back i ever seen such a worst service and the staffs. Kindly close your worst courier service and no hope for any action will be taken from the higher official coz if the higher officials are in a genuine way means the service will be in a fair way.

Professional courier manapparai is not calling their customer and dispatching the courier properly this is not the first time ...they are not calling any customer and also not intimating them...thy are sending the courier back to the sender without calling us...i think professional courier is not having enough money to pay phone bill...pls provide them sum fund...don't play on our impotent documents

My name is j. Radha - [protected] (Quality incharge for bpo idea process)
Guires outsourcing pvt ltd.. Nungambakkam, chennai

Courier to send two days back... But still now not sending to customers and also send place to change and other place not in correct place... Its very issue to my office name... Please take action immediately...
We send idea sim to courier for out station...
1. We send vellore courier but track signal reach in thirupur.

2. And send coimbatore courier but track signal reach in vellore.
Not reach in correct and current time so customer complaint for me (Quality incharge)
Its very big issues for my company name (Guires outsourcing pvt ltd, bpo idea process)

Please take action and immediately to send customer place in tomarrow.. If it not send we ll take action very strong...


Radha. J

Package delivered at doddakalasandra branch on 7/06/2016.
Today is already 14/06/2016. But the package is not yet delivered to my address.
I have been calling the branch since a week. They have taken my phone number and have promised that they would call back. But this has not happened. Since today branch people have been avoiding my calls.
This is not the first time they are such incompetency in delivering a package

Package contains an urgent and very important receipt

Please take necessary actions

I have done a courier from bangalore to hyderabad on friday (3rd june, 16). It was a dealer who receives courier. The guy said the courier will be max delivered on monday. It was very important document and hence i decided to follow up on it couple of times. The local guy on sunday said it will be delivered on monday. I thought let me follow up on their website where i found no traces. The shop is closed now since 2-3 days (Its tuesday). When i called mr. Prakash who is head of this area, he is saying those guys are having internal issues and not giving us courier. I have damm official receipt of their and he is saying me you go and get the courier back from them. I am now stuck from both the end and not able to get my parcel back. It must be the responsibility of tpc to make sure the courier is picked and delivereed and they left it on me. Its very important document and not understanding what to do now.

My tracking number: blr37626367
Area: billekahli, bangalore (560076)
Contact: mr prashan

I have not received my courier (consignment #DEL[protected] sent by The Professional Courier from New Delhi on 28/05/2016.

I have tried calling them so many times. Pathetic service, all the contact numbers given on Internet are either switched off or not in service.

People, please Do NOT use the Professional courier - they are most unprofessional service providers.