The Professional Couriers Complaints & Reviews

Professional couriers are not delivering the documents at the address mentioned on the envelope. This is happened several times with me. Whenever there is a documents coming in my names (in this case, sent by ICICI Bank) they just calling from their office, which is more than 6 KM away from house, & asked me to come & collect the documents from their office as they don't have service. If they dont have the service then why they accept the packet from the customers? Why should I travel from my house, which is 12 KM up & down? Professional Couriers are not doing the services in a professional way.

Earlier several times the documents are sending through professional couirers by ICICI banks are not delivered to me &Y they just send all these documents back to ICICI Bank.

Today morning (13th May 2016) I recd a call from Professional Courier's Service Office, Kizhakkambalam and asked me to come & collect a documents which is recd from ICICI Bank. I requested them to deliver the same as per the address mentioned on the envelope, the person told me that they will not deliver at my home & they will send back the documents to ICICI Bank if I not collect the same from their office. I recd the call from phone no.[protected]. (document sent vide ref no. VPL[protected].


Best Regards
KK Unnikrishnan
[protected]

Dear Sir,
I had sent some urgent, extremely important and highly confidential stuff from Bangalore to Noida through professional courier via consignment no.Consignment No. BLR[protected] on 7th May, 2016 and i was told that the same will be delivered by 9th May, 2016 to Noida on the given address to the recipient. Considering the urgency and importance of the stuff i had chosen and trusted professional courier. Than I was egarly checking on the delivery status of my courier as it was extremely important. Then to my surprise i found out on 10th May, 2016 that the status of the courier shows as delivered at noida and acknowledged with signature. I was surprised and to confirm this i called the recipient ( whose more than 1 contact no. was very clearly mentioned on the courier along with very clear address) and was told that she has no clue about this delivery. Still on insisting she checked again with the security and other related people despite of being sure that the courier has not reached. I was a great panic for me as a sender and to the receiver as well. Then i tried reaching the customer care etc but any where in the whole India almost either the customer care was not picking or was busy and so there was no mechanism to even communicate after the customer is being put in the critical situation like this. Then i was extremely fortunate( and must say thankful to God) that by chance my call got throughj to Noida office at a mobile no. (+91 [protected]) provided on the website for noida professional courier and the person told his or the delivery boy's name as Santosh ( who took the consignemnt no. and told that yes this courier had come and of tis weight for noida etc). This person behaved extremely unprofessional towards the customer and was giving extremely lame stories, extremly intolrable and irritating ones saying that they simply give the courier and wash off their hands ( no matter to whomsover it is delivered to), he had no courtesy to talk properly even and thats to when a customer is being harassed to the intolerant level. He alled his delivery guy who told that courier is delivered by him at 3rd floor of the building while the building has only ground and 1st floor. And the way this Noida person treated the customer and thats too when they are at mistake and customer is at huge severity and gravity if the courier doesnt get delivered on time was not acceptable at all. This guy asked that he will call back but then forget that he stopped picking my call even.
This is too very much to tolerate by a customer and especially when if something is on stake due to that courier. These rediculous fellows will take any courier it seems then they will give it to any place( not even the address mentioned) nad take signature of any person without his phone no. and name or they keep it with themselves and make a random signature of acknowledgement. Well in the eyes of law it is misappropriation, undue advantage, confidentiality breach, misuse and theft by the person who acted on behalf of professional courier or representative of professional courier.
Therefore, kindly retrieve my courier and get it delivered to the right recipient and please contact me on +91 [protected] . Kindly treat this matter as extremely urgent considering the severity otherwise soon people will start loosing there trust on professional courier.
Thanks
Shree Srivastava.
+91 [protected]
[protected]@gamil.com

Sir, my name is lekha. L, kollam (Mob-[protected]) had given a courier addressed to the secretary, the paravoor regional co-op bank, paravoor, kollam, kerala from your branch office at kadappakkada, kollam (Phone[protected] on[protected] vide docket no-klm1048780. The courier contains an important document in connection with the said bank. Unfortunately the courier is not delivered to the concerned addressee till this time. The distance of the two places are only 20 kilometers maximum. It is a very irresponsible thing from your concerned staff. I need a proper explanation and the reason for the non delivery of the courier in right time. Other wise i will forced to take legal actions against your company.

Thanks

Sir this is to bring to notice of all wishing to transport goods .
My son going abroad had transported his household goods Anurag (Citi bank) from Bombay to Bangalore.
To our horror we found
* Most of Crockery and glass ware, decoration pieces broken.
* Compact computer 17 inch screen beyond repairs.
* Refrigerator damaged.
* Costly Clothes packed as bundles are now with wrinkles beyond put on regular shape.
* New cupboard costing 40K damaged beyond repairs.

To make matters worst the local office in Bangalore did not accept my calls for over one month.
After calling them and there head office again and again daily, they sent their one member for survey. They there after did nothing and never responded positively to my calls. After three months they say that they can do nothing now that three months have lapsed.

Please avoid this Professional courier Who operates in most un- professional manner. Mobile number Bangaloe off MrAshok [protected]
From
Bishnu
Bangalore [protected]
[protected]

Please let us know the status of the consignment booked from mumbai to chennai docket no. Vpl[protected] dt.4.5.16
Thanks & regards
Shanthi
[protected]
Adhithya enterprises
11/2a, gandhi street
Postal audit colony
Saligramam
Chennai 600 093
+91 [protected]
Channel partners:
Prama instruments - gas chromatography accessories, gas generators and labwashers
Septech marketing - flash chromatography and microwave synthesisers

My friend has sent one courier to me from kumli. he couriered on 17 April 2016 and it is not delivered to me. after calling them multiple time they are not able to locate the package and they are giving me various contact nos. to track the package. As it was almost 21 days so i want to launch a compliant against them to deliver the package or provide me the package cost which is 2200 Rs.
the records at website is shown below.

Date/Time From TPC Station
Apr 20 2016 16:48:15 Bhopal Despatched to Indore
Apr 20 2016 12:01:01 Chennai Received at Bhopal
Apr 18 2016 17:17:11 Chennai Despatched to Bhopal
Apr 18 2016 17:17:11 Chennai Despatched to Bhopal
Apr 18 2016 10:59:56 Received at Chennai
Apr 18 2016 10:59:56 Received at Chennai
Apr 18 2016 08:20:37 Kochi Received at Chennai
Apr 18 2016 08:20:37 Kochi Received at Chennai
Apr 17 2016 07:18:33 Kochi Despatched to Chennai

I suppose to receive the PIN of the credit card, which I haven't got after 2 attempts. I had tried to contact their customer care no: which is always "Not in use", even mailed their customer care mail id's (I had 8 mails, out of which I got the reply for 2, that too was some random answers and then they stopped replying. Really pathetic service. Now I had requested my bank not to send the PIN by the courier, at least for me. Let's wait till.

I was suppose to get courier from bangalore to pune. I have consignee number when i track it says it is in hinjewadi were i stay but its almost 3 days till now it has not delivered.
I checked to contact to customer care it says as invalid (I tried, my friend tried but no use(Manager:ranjith pillai, phone :[protected], mobile : [protected]/[protected])
So we found a link on site to "raise a complaint" after filling there also end of that it says error since 2 days i am trying same result.
What kind of customer support they provide.Cant even dial a proper number nor i cant even raise a complaint for checking on my consignent delivery so irritating and so stupid support.
Now i dnt know when it will deliver my consignment

Respected sir/madam,

This is to inform you that i am badly affected by your service. The details go like this: consignment no- vsp 5120968, dated 22/04/2016.
I sent an envelope to payakraopeta, andhrapradesh. It's only 100 kms from visakhapatnam. At your front office they assured me about it's delivery within next day, i.E on 23/04/2016. But upon tracking it on 25/04/2016 it shows it is transit to vijayawada.
How can it be? Response from you is very rude and irresponsible. It was very very urgent for to be reached within 25/04/2016.
But it is still in se other location, very far from destination point.
I am not going to leave you. Prepare to face it legally.

I have never seen the parcel service is so worst like professional couriers. We have booked one parcel 1 week back in villapuram, madurai to bangalore. But no one has contacted me even we have given clear address and contact number. If we try to contact them or trace the booking they will not help you out to deliver the parcel. Simply Waste of time and money. Never ever prefer professional courier.

I couriered one package on 26th march 2016 through the professional couriers service. When i gave the package to courier agent, it consisted of 3 items (1 pair of shoes & 2 dresses), but only 1 item was delivered to recipient, 2 items (2 dresses) are missing from package. I contacted the professional couriers service on customer care number, they asked me to send an email regarding the issue. I sent the email to the email id provided by them, but even after repeated reminders, i have got no response from them. Please offer me solution as i am not getting any response from them.

Below are the details of the package:

Awb no.: ixc[protected]

Date of booking: 26/03/2016

Recipient's name & address: marble e-retail pvt. Ltd.
75d, gate no. 2, sector 18, gurgaon 122015, haryana, india

Courier agent: kuber enterprises courier service, booth no 21, sector 38-c, chandigarh

Capital first has dispatched a cargo containing capital first card (Easy buy card) on november 25, 2015 from professional courier under pod no nda1536633 from noida & designated to kolkata.

After 1 month i contacted kolkata customer care of professional courier, they told that, they haven't received the cargo.

Then i mailed [protected]@tpcindia.com on 28th february 2016. Since then they formed a mail chain among
[protected]@tpcglobe.com,
[protected]@tpcglobe.Co.In,
Mohsin noida
Unnikrishnan kadamat

Unnikrishnan kadamat is head of kolkata regional.After repeated mails by ho/hr mr. Unnikrishnan didn't responded to the mail.

Last mail from ashish majumder to mr. G.K.Verma on 18th march is bellow
[protected][protected][protected][protected]
Dear mr.G.K.Verma,

Earlier already i had checked your server that it has forwarded for ccu, but not received.

Further request to you please provide your loads booking details through co-loaders, and
Also send your m/f imeges.

Regards

Ashis majumdar
[protected][protected][protected]--------

But mr.G.K.Verma, didn't responded to the mail.
Since then professional courier representatives has stopped responding to my mails.

They are taking money and loosing the cargo which contains financial documents.

Loosing capital first card is threat to my finance directly.


This is the worst courier service i have ever seen.

Sent package on[protected] through The Professional Couriers(TPC), Sultanpet branch. Parcel never did reach the customer even after 2 weeks. On enquiry([protected]) they said the service is not viable & that my money & parcel will be returned. They have previously delivered packages on that address though. After repeatedly calling him, he kept saying he will check the status & call back. No calls at all. So I decided to email them. After 1 reply there has been no action at all. the call centre took a complaint but no action was taken. Again mailed, called them, absolutely no response. Besides mental anxiety this has hurt my brand name with my customers. It is not a question of Rs. 30/- but of commitments, professionalism & ethics, which clearly this company lacks.

Hi I have a courier to the below address and it is just rounding within Banglore for the past 4 days, and not yet delivered to my To address below, I called the manager branch etc no resonable help please it is urgent and I need it today.

Consignment No: IXM38956324

To Mrs. Millie Banerji, Apartment A 106 Gr Lavender, Jp Nagar 7th Phase, Near L&T South City, Banglore 560078, phone : [protected]

Can you help in arranging to deliver today at the earlier or else I will incur loss.

Thank you & regards, Sudha for Mrs. Raji the Booker

Hai,
My relative posted me the courier on 22 march 2016.
It is delivered but i not received my courier .
Some other third person taken my courier.
this is too bad...professional courier service is bad.
How they can issue my courier to some other person.
NOTE:
Whatever address in my courier is right address.
professional courier service is not delivering to the right person.
They are misusing the couriers.

HI my friend has sent me the package from new delhi on 23/03/2016 and today its 29/03/2016 and i have no clue about my consignment if i call the professional courier office guys some girls picks up the call and gives random reason saying package is heavy so it will take time when the package is only below 3KG and cuts the call without any proper response, my package number is DEL[protected] my contact number is [protected]

Dear sir,

i have gone for the service of the courier and the consignment has been not delivered to the concern party from 17/03/2016-26/03/2016 and after taking the inquiry about the consignment the courier service is not giving us the proper info and also giving bad words to the customer after calling to the customer care of the company they are also not answering the call and now telling do what you want to do.In this case i need a dreadful help from the government to give my rights.
thanks and regards.
Rohit P Gupta

Hi,
I bought a package from Amazon with shipping charge. The local Professional courier office person at Angamaly (above Triveni Super Market) arrogantly said that that they cannot ship any package to individuals (houses) and can only give it to shops. My house is within 0.75 km from that office and 0.5 km away from center of town.
This is not the first incident, I had the similar experiences in the past as well. In the last 7 years of experience with this Courier team only twice I got my package delivered to my home. The website offers door delivery and that is the main reason why we buy things online. This office is not even agreeing that they are supposed to do home delivery. People will have to take leaves or excuses from offices to get items which they bout online. This is unacceptable.

I have not received by consignment till date which is sent on 09th Mar 2016 from Basvakalyan (BSK) to Pune (PNQ), please find below details for the same.

I am following with the authorities from various location from last 15 days, still I have not received any proper information about said consignment status… request you to please look into the same and help me receive my consignment. As the same is very important document (Government).

Consignment Details:

Consignment No: BSK 347466
Date: 09th Mar 2016

Consigner: Omkar Service Point
Consigner: Basvakalyan (Karnataka)


Please find below follow up details:

1) 16th March 2016 :
· Called to Corporate office Mumbai – (022 –[protected] _ Not Answering any call.
· Called to Mumbai Regional office – (022 –[protected] – told that said Consignment has been dispatched on 10th Mar 2016 to respective Branch & given Pune office number[protected]/608/610) not at all working.
· Called to Karvenagar Pune office - [protected],[protected], got number for Warje Pune office Mr. Shelly – [protected].
Mr. Shelly told come & collect your document as we don’t have delivery boy, but when I went to office he told me that he has not received any Consignment & he committed that he will call me next day, but till date I have not received any call from him.
2) 17th Mar 2016 :
· Called to Mr. Shelly (Warje Pune) – he told me that we have not received any Consignment.
· Called to Mumbai Corporate office – Not Answering at all
· Called to Pune office – Not Answering at all

3) 18th Mar 2016:
· Again called to Mr Shelly (Warje Pune) – he told that he has not received any Consignment.
· Then I called again to Mumbai corporate office - (022 –[protected] _ Not given any information about Consignment & gave Pune office Customer Care No. Ms. Sunanda ([protected]) & Mr. Bijus ([protected]), when I called Ms. Sunanda’s (Very rude with customer) number she did not give any information about said Consignment number even she dint give my call to Mr. Biju. And given Pune Pimpri Branch No. ([protected] – no response, 020 –[protected] – they told that the Consignment is in transit & not having further information about said Consignment and given one more contact number of Mr. Ajish _ Operation Manager – [protected], 66048851 – He also told that said Consignment is in transit, from Mumbai Kurla to Pune office & he was not having further information about Consignment.
· Try to find more numbers & get number of Mr. Ahamed Meeran off. number (Chittoor) – [protected] – someone told that send Address & Consignment number I will check & arrange Consignment delivery, after some time he has given me again new contact number of Mr. Varghese Head – Pune – [protected] _ I have forwarded details to given number as discussed on earlier person. Mr. Varghese told that he will check revert.
4) 19th Mar 2016:
· Called to Mr. Varghese – he told that said Consignment in transit & we don’t know further information for the same.
· Again I called to Chitoor office ([protected]) & he gave new contact number for further follow up – Mr. Ismail (Sr. Manager) MD office – [protected] – gave all details (Consignment details, name & about mentioned details) still not got any information.

All mentioned Managers, Customer care executives, various dept. Heads are very rude to the customer & not able to provide any information regarding the same.

Sir, I am very disappointed with your commitment & your services as your company name “THE PROFESSIONAL courier services”.

It’s a time to check your web portal (in About us tab) statement : “At Professional the sophisticated Hub-and-spoke system with ware housing and storage facilities, modern communication network and large fleet of transportation vehicles backed by dedicated team of professionals truly proves that their claim “We care…. for your valuables” is the quintessence of their business philosophy.”

“We care…. for your valuables” – Is it TRUE ???

Even their Chairman - Thomas John & MD - S. Ahamed Meeran not bothered to revert on customer complaint.

I used professionl courier for sending few books to my brother for an exam to UAE and its been 20 days and yet there is no response from those guys when I called them up they are nt responding properly and I paid gud amount for the courier
now my money is gone books are gone and no one to respond about it
I will share the tracking you could look in it also
tracking -- HYD55324421
when I visited them in malakpet office they said they no nothing contact customer service
[protected] this is the name of the guy Raghu who deals with international couriers
he promised 5days the books will be delivered

Now I want the refund of the complete amount I paid for the delivery and the books back
along with what ever compensation, not to me but take it from that company and give it to some needy
this company doesn't deserve to be in the market when they cannt take care of small products