I am Madhuri.N from Kakinada, Andhra pradesh.
I have booked a parcel courier on 06.11.2015 at the Professional couriers, Subhadra Arcade complex, Kakinada, A.P. to Singrauli, Madhya pradesh.
First of all, the staff assured that the courier will reach in 3 days but it reached after a week to the destination.
In addition to that, before booking courier i told the staff that the item was a glass item and whether it would reach safely without any damage, they replied yes but it will be charged more for that. They booked the courier under PRO3141262. I have wrote in Bold cautioning that it was a glass item on the name cover of the parcel. After delivery, the parcel was totally broken. I was very much shocked to know that review from my dear ones. I asked the staff and they took my number saying that they will contact me with a reason. Its been more than 2 weeks i received no call.
I am writing to you so that no one else will face such instances hereafter. I want to know what kind of justice would i get in the near future atleast from the concerned? Some parcels are linked with feelings too. Please try to solve such problems.
The Professional Couriers customer support has been notified about the posted complaint.