Times Of India Complaints & Reviews

Sir,

I have subscribed to times of India newspaper for more than 5 years and my subscription ID is 29656458.

There seem to be a problem in their system or process or with their dealer that i am not receiving the daily newspaper since last 18 days, Because i raised complaint against them for not receiving newspaper on time, I have given a call to the contact number mentioned in the subscription paper and one RAM S picks and says team leader is out of office and cannot transfer my call to any other responsible person and gives lot of assurance without any outcome. This is the 10th time in the last 8 months that i had to reach TOI.

Complaint nos: [protected]
[protected]
[protected]
[protected]
[protected]
[protected]
I am fed up with TOI, please help

I have also stated that if TOI finds it difficult to supply me the newspaper, they may very well refund me the amount.

Each and every staff at the Customer care office either doesn't pick up the call or picks up the call and names another person as in charge of the subscription.
Note:
Md Illiyas - Team leader Customer Service
Mohamed Yunus - Area Manager
Syed -
Murali - Distributor
Ram S - Tele caller
All the above people are useless and should be let go if they do not want to work in such a big organization. Bringing Shame to the Organization...

Will anyone in the administration dept please tell me if i can get the subscription through...or not?

I paid rs. 1193/- for 12 month subscription of toi + et on 19 may 2018. I have the receipt for this, however, coupons not received till date. It appears that the address has been noted incorrectly.

Please check my address please - 58b, dda, sfs mig flats, motia khan, new delhi - 110055

Id as mentioned in receipt[protected]
Dealer code[protected]
Vendor code[protected]
My name - d. K. Rastogi

I Am a newspaper vendor of Nehru Place New Delhi Centre. As in present days these is few people are reading newspaper comparatively previous years.

The reason behind this news though different sources such as on internet / television etc..

I am facing problem due to getting pressure from salesman and Centre incharge that TOI and ET readers are reduced due to above mentioned reasons but they don't want to reduce supply to vendors.

please advice if nobody want to read newspaper than what is our fault.

We had invested in area for earn loss.
We had invested our time for earn loss.

I am requesting herewith to the concerned authorities please look into it and resolve the issue.

I have subscribed for the TOI newspaper in Aug 2018 and my cheque was realised on 30th Aug 2018...till date i have not received the newspaper. i have complained to the grievance cell almost 40 times and they have assured me through their message 14 times that i would receive it soon...today its one month and i am still waiting...thats hw TOI works.
Subscription no.: [protected]...Aug 28 2018

[protected]...Sept 6 2018...16:42
[protected]...Sept 7 2018...15:28
[protected]...Sept 10 2018...15:41
[protected]...Sept 10 2018...15:46
[protected]...Sept 13 2018...12:39
[protected]...Sept 19 2018...18:42
[protected]...Sept 20 2018...18:25
[protected]..Sept 21 2018...18:00
[protected]...Sept 22 2018...10:42
[protected]...Sept 22 2018...14:40
[protected]...Sept 25 2018...14:20
[protected]...Sept 25 2018...14:20
[protected]...Sept 25 2018...14:25
[protected]...Sept 25 2018...14:25

I have also stated that if TOI finds it difficult to supply me the newpaper, they may very well refund me the amount.

Each and every staff at the Customer care office either doesnt pick up the call or picks up the call and names another person as in charge of the subscription.

Will anyone in the administration dept please tell me if i can get the subscription through...or not?

I have subscribed to one year subscription for supply of time of india newspaper. I have received newspaper till july 2018 in-spite of my follow up for coupons with the person mr suraj he said that your coupons has been delivered in wrong address. We will provide you duplicate coupons with in week when i called him after one week he said give me one week more. After two weeks i called him again than he said i cant provide you coupons. I talked to complaint in charge mr. Shiva he said that i promise you i ll deliverer newspaper to your office till feb 2019. Again he was asking for time. I gave him both two weeks. But result was nothing. Even mr. Shiva was fighting with me that do whatever you want to do. Still i am facing this same problem. The problem is not solved. It is now more than a month since i paid advance subscription, but still not receiving newspaper. Please take immediate action to supply.

1. I purchased 2 nos kenstar jacussi kgs10wp-gde-10 litre 2000 watt storage water heaters through amazon on 08.11.2016
2. From day 1, these geysers were giving problems and the tanks were
Leaking.
3. I complained on 3 occasions and each time ther service engineer came and did some temporary, slipshod repair which lasted for a few weeks and the problem recurred again.
4. In april 2018, both the water heaters completely stopped working. I again raised complaint numbers che[protected] dated april 3, 2018 for both the water heaters.
5. The service engineer informed that the water tanks needed to be replaced and they will get them urgently to do the needful.
6. Since then i. E. Last 6 months no action has been taken and both the water heaters remain totally useless and non-functional.
7. The service engineer took both the heaters to the workshop, presumably repaired one of them but on installation, the same problem i. E. Leakage was observed. The heater was taken back by the engineer.
8. Since then, both the water heaters are with the service engineers and have not been repaired or returned.
9. Several complaints have been raised by me in this regard but all of no effect whatsoever. Some of the complaint references are :
Che [protected] dated 01.06.2018 and many more.

11. I have made more than 50 calls and sent almost 50 sms messages to various executives at various levels responsible for providing service. The persons repeatedly contacted by me are
Mr krishnakumar [protected] service in-charge

Mr ghiazuddin [protected] service in-charge

Mr mahesh [protected] service manager

Mr balasubramanian [protected] zonal head

Mr abhishek kumar [protected] national head

12. I have copies of all the smss sent by me to all the executives.

13. Another remarkable culture and practice of kenstar seems to be constantly avoiding calls by customers. I find this at all levels right from the service in-charge to the national head. They do not have the basic courtesy to take calls or call back or respond to messages. Totally disgusting.
14. In the last 6 months no action has been taken. This clearly shows the totally non-existent service support provided by kenstar. The customer is left totally high and dry. There is absolutely no sense of responsibility or commitment by you executives at all levels.
15. With such pathetic and shameful levels of support, i am now totally fed up and disgusted. I have absolutely no more patience to deal withkenstar's irresponsible service staff.
16. Since i have totally lost all confidence or faith in kenstar's product quality or support, i demand full refund for the products along with compensation for all the trauma and inconvenience caused to me. I am no longer interested in repair or replacement of the products.

I have subscribed to one year subscription for supply of time of india newspaper in the last week of august with a request to start supplies from 1.9.2018. Inspite of my follow up with the person collected cheque, the problem is not solved. The person's name is: mr. Venkat [protected]. He kept on telling that some code has to be generated at new delhi office, only after which the supplies would start. It is now more than a month since i paid advance subscription, but supply is yet to start. Please take immediate action to supply at least from 1/10/2018.
My address is: venkatesh narasimha iyengar, 319, rmv clusters, phase i, lottegollahalli, rmv 2nd stage, bangalore 560 094 - mob.[protected] / [protected]

Dear Sir,
I have subscribed to TIME OF INDIA newspapers for ONE year and I have paid a cheque for Rs.899/- (or so) in the name of the company some time in the third week of August 2018 with a request to commence supply w.e.f.1/9/18. My contact address is Venkatesh Narasimha Iyengar (Mob.[protected])
No.319, RMV Clusters, Phase I, L.G.Halli, B'lore 94. Inspite of follow up, supply is yet to start

My account has been debited with an amount of rs.795/- for yearly subscription coupon on 15-june-2018.

But still i have not received the coupons and i have call to times customer case but not get any response from them and my news paper person also complain to supervisor but still my coupons was not received.
My subscription no is - "[protected]"

This is a serious issue with regard to service provided by such an esteemed company. Almost 4 months have gone, no response no feedback.
Kindly take necessary action at the earliest to get the coupons.

Hello,

I have paid subscription fee of rs 699 on 30th aug 2018, and renewal was to be done from 1st sep 2018, but till date i am not receiving the paper copy.

Gentle men who drops paper tells me that he has not received any confirmation from toi agency. Its almost a month now and i am unable to get in touch with the agency person since he is not answering his call.
I want my money back.

There is a single vendor for newspaper delivery in gurgaon vipul greens. He does not offer any discounts or schemes that are offered by the newspaper. On to of that there is no online way to subscribe to the print version of the newspaper.
I have searched the entire website of times group but can't find the way to subscribe to the print version of the newspaper.

Times of india, gurgaon edition is being delivered by m/s vanya sharma news
Agency rajokari, new delhi at my residence at beverley park ii, gurgaon and
They are charging rs 25-rs30 as delivery charges in monthly bill. They are
Not giving any break up of total amount in the bill. As the levy of delivery charges is illegal and unfair i request times of india to take necessary action
Against the agency

I have paid the subscription fee of newspaper and sms notification of acceptance is received. But the supplier asks for the receipt of payment for delivery of newpaper. The customer care for subscription are also not responding. So kindly help me resolve this as soon as possible.
Details:
Name: s mohamed ibrahim
Address: 1/1626, sundaravadivel nagar (Opposite to water tank), mugalivakkam, porur, chennai-600125.

Dear team,

I am old user of toi, i have renewed my news paper contract with toi due to some i changed my home and i have updated too in toi they asked me that it will take 1 month to update in system, i agreed on that also but now its more than 2 month i am not getting paper when i dropped the mail to crm. [protected]@timesgroup.com i am getting the same reply from toi representative mr. Surendra yadav that please allows us 5 working days to resolve this issue and from last more than 2 months his 5 working days are not getting finished.
Can you please help me.

There is regular delay in distribution of the times of india. We are getting the news paper after 9am. There is no meaning in reading the news in the evening. I have not renewed the scheme because of this problem. If it continues i have to stop all news papers. Kindly do the needful to correct the issue. Many people in the society ate unhappy because of this issue.

Hi,

Till now I am not getting the paper daily.
Its been more than a month.
It is the worst thing happened to me and I did not expect the from the biggest paper group of India.
For around 600/- - this kind of fraudulence is not tolerable.
Requesting you to return my money.

The number mentioned in that below mail is always busy and not connecting.

Thank you.

Best Regards,
Dharma raju,
[protected],
[protected].

On Tue, 04 Sep 2018 13:02:54 +0530 Times Group CRM Chennai wrote


Dear Subscriber

We made note of your pending grievance regarding Non receipt and accept our sincere apologies for the
hardship & delay caused in this regard. We escalated your grievance to
our distribution executive who would keep in touch with you at the earliest for resolving the
same.Looking forward to your support.

Thanks & Regards
Crm Team

[protected]

From: [protected]@rediffmail.com [mailto:[protected]@rediffmail.com]

Sent: 03 September 2018 20:05

To: Times Group CRM Chennai

Subject: Re: The Times of India Subscription Renewal Reminder

Hi,

On repeated requests, I am not able to get my paper to my home.

My subscription not started yet even I have paid 599/- on 10th August, 2018.

Request you to cancel my subscription and revert my money.

Thank you.

Best Regards,

Dharma Raju,

[protected]

On Fri, 24 Aug 2018 19:53:30 +0530 "dharma raju" wrote

Hi,





I have given the cheque of 599/- and its been cleared by the date 10th August, 2018(SBI bank)for the



yearly subscription.





I am not getting the daily newspaper yet.





Please recheck once from your side.







Thank you.





Bhavani,



[protected],



[protected]

I have given the cheque of 599/- and its been cleared by the date 10th august, 2018 (Sbi bank) for the yearly subscription of times of india.

On repeated mails and phone no one is taking action.

I am not getting the daily newspaper yet, its been more than a month.

Please recheck once from your side.

Thank you.
Bhavani,
[protected],
[protected]

Today september 18, 2018. Bangalore times page 6 there is a nude picture of kim kardashian which is not at all related to the article and more over the nude picture shouldn't be used in name of entertainment. Please remember times of india is a family news paper and now it is circulated to all major schools under nie program for the students to start cultivating a habit of news paper reading. It is very sad to see many times that bangalore times uses vulgar and obscene photos in the entertainment section, i request you to please keep a close watch and mend this attitude of your team in betterment of our society

Dear sir/madam,

The said agency has refused to give times of india and economic times at my residence and wants deposit of one month in advance which is unethical. Also charging one re. Extra on each edition.

Kindly look into the matter and do the needful at the earliest.

Regards and thanks,
Kailash sudarshan, manager,
C/o corporation bank, bhadran branch.
Residence @ h no. 49 shivam society, near vasad chowkdi, at borsad, tal borsad, dist anand, gujarat - 388540

I have subscribed toi newspaper for one year & my subscription start date 16 th august 2018. Still i have not received any coupon which i supposed to be. I have called several times in the customer contact number. But every time it is saying "all executive are busy at the moment". Also they never called me back which they should have done as per the the instruction. This is so frustrating as such a reputed company is doing this type of customer service. Please look into this matter and do the needful as early as possible.

Name - pijush mondal
Subscription start date - 16/08/2018
Toi kolkata