Timtara Complaints & Reviews

Dear Sir,

I have ordered a Fujifilm camera online from Timtara.com on 25rd August, 2012. And the product was supposed to be delivered within 15-20 working days but still I have not received the product. Even the product is not dispatched from their end.

I have called their customer care again and again. But I have not get satisfactory answer. They told me that I will get mail from customer care department within 24 working hours (i.e. 3 days) and in that mail they will inform me when my product will be dispatched. But till date no call or email has come from their side.
so I was cancel my all order but they don’t refund my amount.

The details of the Order is as follows.

Site : timtara.com

Order Number : 10313786 , 10313782

Item : 1. -Fujifilm FinePix C25 12MP Digital Camera (Black)
3. -Canvas Leatherite Gents Wallet By WalletsnBags

Order Date : 25/08/2012

Paid Amount : Rs. 2791.00

My name is Ronak Shetty. I had placed an order with www.timtara.com. My order number is 10350558. The order was placed on the 6th of November 2012 and I should have received the order within 20 days. However when I did not receive the order for over a month I cancelled the order on the 6th of December 2012. I was assured that the order will be cancelled within 48 hours and my money will be refunded in 7 days. However, when I called up on 11th December, I was informed that the order was not cancelled and it will take another 48 hours to cancel the order and another 7 days for the refund.
Today again when I called up to confirm the cancellation of the order, I am told that the order is still not cancelled and it would take another 14 days for me to get my refund.
I have already made the payment of Rs. 2490/- for the product on my credit card for which I am also paying interest now. Transaction id is 10153763

Requesting you to kindly help me with the same.

I placed an order on Timtara.com (Online Shopping Portal ) with following details:
Order No. 10350200
Transaction Id : 10153600
Order Date: 07th Nov 2012 12:34 pm
Recipient: Shailendrar Singh
Payment Mode: Net Banking
Product Name:1x Eureka Forbes Trendy Nano Vaccum Cleaner from timtara.com
on[protected], before purchasing i had called them up and confirmed that the product was in stock or not, they confirmed me that the order was in stock. I made the payment Immediately through SBI net banking The delivery time has told 03 weeks. But company is not deliver material before commitment date. then I cancel my order through customer care on dated 30/11/12 complaint no. is 58400 but not cancel my order till date and not refund my money I talked more then 10 times with customer care but i am not satisfied to their response. I am still waiting for my money.
Service that they provide is just irritating, This is sort of harassment ,they will not shipped it,as they got the amount prior..Pls register fraudulent and cheating case against the TIMTARA.COM.They never informed me over this delayed item ,I have to follow up.All supporting documents for further consideration.
timtara.com is a fraud company, kindly take some strict action against them.

Company details
Timtara.com
Contact no.s :[protected], +[protected], +91 [protected]
Email Id: [protected]@timtara.com,[protected]@timtara.com, [protected]@timtara.com

Corporate Head Office
Infosecure Consulting Pvt. Ltd.
B-26 Second Floor, Sector 8
Noida
Uttar Pradesh -201301
India
Regional Office (East)

Infosecure Consulting Pvt. Ltd.
Suite # 617, Regus,
Constantia Level 6 ,
11 U N Brahmachari Road
Kolkata 700 017
India

Shailendra Singh
[protected]

Hi,
I have order for an LCD and Sony Mini SD card from www.timtara.com on 31st Oct. But i did not get the product till today 14- Dec. I have raised a request for cancellation of the product. But it is not even cancelled and money is not refunded in my account. Till now i have not recieved money or product.
Order Id : 10346322,10346320

Pls resolve the dispute and refund my money.

With regards
Vinit Goyal

sir i have ordered a home theater but its 2 months i dnt receive the product the customer care dont respond at all
Transaction Id : 10149306
Order Date: 17th Oct 2012 04:35 pm
Payment Mode: Credit Card / Debit Card

Order No. PRODUCT OFFERS UNIT PRICE SHIPPING CHARGES TAX QUANTITY UNIT DISCOUNT TOTAL PRICE DELIVERY TIME
10340256 Edifier 5.1 Theater System DA5000 Pro(DA5000 )
None Rs. 10,991 Rs. 0 Rs. 0 1 Rs. 2,000 Rs. 8,991 Delivery Within 3 Weeks
Total

Rs. 8,991

Hi Team,


I am Ravendra Sharma
living in Mohali Punjab.


I have purchased A washing machine from Timtara.com via online shopping with below mentioned details.



Order ID:- Order #10196427


Order Date:[protected]

Product:- 1 x Whirlpool SuperWash A-65b 6.5Kg Semi conductor machine.

Price:- 7300



After 10 month passed away and i have neither received product nor my payment refund, i have made continuous follow-up with timtara.com on their contact number[protected] but never found valid reason to delay in process.

Also I have logged online complaint through Timtara site [11494] but never gets any update for the same. even they don't bother to inform customer about any update. i have made continuous followup with aprrox 40 written mails but never get anything from their side.

their customer representative not able escalate the issue. there is nobody who can take authority and respond to their customer.

I want to register complaint against Timtara.com to get my money back and for compensation.



thanks for your help.




Regards

Ravendra Sharma
[protected]

Respected Sir/Madam,

I have been cheated by online shopping portal www.timtara.com

Timtara has charged my bank account but not return my money.

It seems that Timtara.com has been cheating a lot of customers as a lot of complaints can be found on various consumer forums.Therefore there is a need for swift action before the company winds up and a lot of customers like myself end up losing a lot of hard earned money.

Details of my order for which Timtara.com has not Refund my money, and is illegally withholding my money are given below.

1.Transaction Id : Transaction #10133501

2.Order no. -: Order # 10303282

3.Payment Mode-: credit card / debit card / net banking. NetBanking

4.Total Rs. -: 14,887 INR

5.Payment id no. (bank payment transaction No.) -: from bank credit card a/c / debit card a/c no. or internet banking no.. ( this a payment no. which you can know from bank customer care no.) [protected]TECHTimTara Infosec

6.Product -: Apple iPod touch 4th Generation 32 GB (Apple iPod 32 GB)

7.Date of purchase -: 07th Aug 2012 04:32 pm

8.E-mail -: [protected]@gmail.com

9.Contact No. -: +91-[protected]



Delivery promised in (3 Weeks)
Number of Reminders sent: 1000 times
Status (No-Delivery / No refund): Payment refund pending
Status date 12 Dec 2012

The address of the company is:

Timtara.com
Infosecure Consulting Pvt. Ltd.
B - 26, Second Floor,
Sector 8,
NOIDA

Kindly use your good offices to lodge a case of cheating and fraud against Timtara.com, and help me recover my money.

With Due Regards,
Vaibhav Gupta
Project Associate
Cognizant Technology Solutions
+91-[protected]

Sir,
I ordered a Micromax Ninja 4.0 A87 Mobile Phone from Timtara online on 23rd October paying a amount of 5349/- . The delivery time was 3 weeks .But they did not send me the mobile till 5th December. So on 5th December I cancelled my order. Till date they are not refund my money. When I calling them they giving me very unrealistic replies and the behavior of customer care peoples are very bad. They are very arrogant. please help me.

I ordered mobile handset on 11th Nov 2012.Still im not received product.They are not even responding for my mail for delivery.Please do the needful.

Your Transaction #10154667 has been confirmed and is being processed.

Here is the summary:

Transaction Id : 10154667
Order Date: 11th Nov 2012 04:16 pm
Payment Mode: Net Banking
Order No. PRODUCT OFFERS UNIT PRICE SHIPPING CHARGES TAX QUANTITY UNIT DISCOUNT TOTAL PRICE DELIVERY TIME
10352628 Nokia Asha 308 Mobile Phone(Asha 308)
None Rs. 6,099 Rs. 0 Rs. 0 1 Rs. 1,150 Rs. 4,949 Delivery Within 3 Weeks

Total
Rs. 4,949

Hi,

On 25th June 2012, I had ordered two products through your website http://www.timtara.com/. A Micromax A50 and a Bajaj Celing fan, vide order numbers 10277362 and 10277360.I had paid Rs. 5148/-, for both the products via my HDFC credit card.

But till Now (12/12/2012) I didn't get my product.
Regarding this Number of times I contacted Timtara customer Care by phone. Each and every time they said, Your amount will be refund within this week, And they ask me to sent a mail to [protected]@timtara.com. Number of times I sent a mial to [protected]@timtara.com , [protected]@timtara.com, [protected]@timtara.com. But i didnt' get any valid reply till now.
I am running benind Timtara customer care for last 6 months for my amount. Could you please let me know when i will get my money or product.

What is the way to get my ordered product or amount back

Dear Team

This is regarding order number #10315066, i made purchased in August. since 3 month people said product will be delivered within next 2-3 - 5 days.
Now status changed to payment refund pending since last one month and no refund is taking place,

Timtara offers horrible customer service with hours of waiting to talk to second line executive, and they provide just verbal assurances without any concrete information.

I will advise all not to buy product from such a bogus online shopping service website. there are better options

don't go with them, i called them up 100 of times, no apologies , 3rd class service.Bogus fraud cheaters. These people dont keep there words.

Thanks
Manish kumar

Respected Sir,

9.11.2012 ko maine ek order place kiya tha. Abhi tak Mujhe Item nehi mila.. 1. Order #[protected] x Nikon L26 16MP Digital Camera (Red) 2.Order #[protected] x Eveready DL 91 LED Emergency Light (White) Maine phone kiya, par mujhe item dene ke liye koi bhi date nehi de rehe hai...Customer care mere jawabab nehi de raha hai. Maine mail kiya, par uska reply nehi mila. Please solve this matter as soon as possible.

sir i ordered produt Acer Gateway NE56R Laptop( NE56R )in www.timtara.com online shopping on Date: 09th Nov 2012 11:08 am with order no 10351490 and i paid INR 17,790 through net banking, they promised to delivery produt with in 3weeks from date of order i.e 30 nov 2012, but not yet dilvered,nor responding to my call ,i register complaint in there customer care with complaint no #59382,kindly get my produt or refund of money as early as possible and do the needful

thanking you

I have purchased Micromax Canvas A 110 for vide order No. 10346974 for Rs.8529/-and Micromax Funbook Pro Tablet for Rs.7759/- vide order No.10346976, online from Timtara.com on Novemer 1st. As per their terms they are supposed to deliver the items in 3 weeks maximum. Now, almost 7 weeks are over and their web site is showing as 'Awaiting shipment'. I have spoken to their customer care No.[protected] many times. They say that in 24 working hours some senior executie will address my issue Many such 24 working hours have elapsed and nobody attended to my complaints. I have filed complaints to the 'Manage complaints' section, but nobody is giving me any reply. I have written a letter to their company InfoSecure Consulting Pvt Ltd,B-26, Second Floor,Sector 8,Noida-201301 but no reply. Please address this issue and take necessary action. Thank you.
-Ramesh Kumar,
PD DWMA, Housing Board Colony,
Maamidipaalem,
ONGOLE-523001,
Andhrapradesh, India.

Dear Sir/Madam,

I placed order in Timtara.com for purchasing Whirlpool Refrigerator on 6.1.2012 (Order ID:[protected] and Nokia X2-01 on 15.1.2012 (OrderID:[protected].I waited for the period of two months and cancelled both orders as per advice from customercare of Timtara.com due to out of stock of the products.I contacted customercare centre (Ph No:[protected]) of Timtara.com atleast once in every three days for the past 8 Months for refund of payment. They would reply that payment would be refunded with in two days.

As per advice from Nisha Madam of Timtara.com,I received one Credit Note of Value of Rs 16520/- against cancellation of both orders by email from [protected]@timtara.com / Payal Srivastav on 19.11.2012. They advised me to purchase any other item by applying credit note before 31.12.2012. They also marked as "refunded" for both orders in order status of "My account" in Timtara.com. When i tried to apply the credit note, i received message " Sorry, number o[censored]ses exceeds". I had written several mails addressed to [protected]@timtara.com and [protected]@timtara.com for resolving this issue. But not received any reply from them. I contacted customer care of Timtara.com and told my issue.They said that issue may be due to technical problem and promised to contact me within 2 days for helping me to apply the credit note and purchase any other product on 30.11.2012. So far nobody has contacted me for solving this issue. Inspite of contacting Customer care of Timtara.com daily except sunday,nothing has happened.

Iam not even able to sleep properly in night time daily and mentally disturbed / depressed / affected due to Timtara.com. Iam not ready to loose my hardily earned money of Rs16520/.
Iam requesting you to take necessary action for refund of my pending payment of Rs 16520/- from Timtara.com

My Bank account details given below

My Bank Details:
[protected]
My Saving Bank Account No:[protected]
Account Payee Name: N SARAVANAN
Bank Name: ICICI Bank
Bank Address: Neyveli 3 Branch, P.B. No:18, Unit 5-5, Main Bazar, Neyveli -607803
Bank IFSC Code: ICIC0006098


My Communication address details:-
[protected][protected][protected]
House No:4, Shanti Niketan III, C/O Adani Power Maharashtra Ltd, Plot A-1, Tiroda Growth Centre, MIDC, Tiroda- 441911, Gondia District, Maharashtra


Your's Sincerly
Saravanan Narayanasamy
Ph:[protected]

I have ordered Micromax Canvas 2 a110 mobile phone from timtara.com on 5th nov 2012. i have paid Rs.8999
and they have said that product will get delivered in 3 weeks but today its 12th dec 2012 and still i have not received my mobile. i have also called their service center but no response from them. i tried to cancel my order but they didnt canceled my order too. please help to get my money back.

order status:

Order #10349004
Order Date:[protected]
Recipient: pankaj chirmade, [protected]

This order is marked as Awaiting Shipment

Your Order Contains the Following Items:
1 x Micromax Canvas 2 A110 Mobile Phone

DEAR SIR/MADAM,

I HAD ORDERED A BSNL PENTA WS702C TAB WITH CALLING ON[protected] @ 5:07 PM, ORDER NO. 10351692 OF RS 6648. ON PLACING THE ORDER THEY HAD CONFIRMED ME THAT I WILL GET THE PRODUCT WITHIN 3 WEEKS. BUT AFTER 30TH NOVEMBER(3 WEEKS) I SAW STILL MY PRODUCT WAS IN AWAITING SHIPMENT TAG AND FROM 30TH NOVEMBER TO TILL DATE I HAD CALLED THEM FOR ABOUT 50 TIMES, CUSTOMER CARE SPEAKS THAT I WILL GET THE PRODUCT VERY SOON, NO NEED TO WORRY, OR THEY TAKES ANOTHER 24 HOURS FOR PROCESSING THE SHIPMENT. I ALSO TOLD THEM TO HANDOVER MY CALL TO THE CONCERNED MANAGERS BUT THEY TOLD THATS NOT POSSIBLE. I ALSO ASKED THEM TO REFUND MY MONEY BUT THEY GAVE ME NEGATIVE REPLY.

SIR, I AM FED-UP WITH THEIR SERVICE AND WANT MY MONEY WITH INTEREST WHICH I HAD INVESTED.

PLEASE HELP!

My order #10331540 which was placed on 23rd of sept. 2012, after a month long wait, I didn't receive the product. Lastly I tried cancelling the order.

I have mailed several times and requested customer executive more than 10 times on call to cancel my order. It has been more than 2 months and the order is not cancelled. I am very upset with the customer service. This was my first order from TimTara, but I had the worst online shopping experience.

I want immediate attention to this issue. Please help cancel my order and make sure that refund is initiated to my original form of payment i.e. online transaction.

I have placed an order online on Timtara.com on 30th Sep 2012. It was mentioned that the product will be delivered within 2-3 weeks. Till date, no product has been delivered. I have submitted complaints many a times on the website and have called over phone. Everytime they give assurance that the product will be delivered, but no product has been deliveed till date. Now, I am asking them to refund the amount paid by me, but they are not giving the refund. The order details are as under:

Product: samsung star3 duos mobile

order no. 10333376

order date: 30th Sep 2012

amount paid : Rs 4498/-

This seems a fraud company. It is requested to kindly take up the matter.

Anurag Kumar

sir, i have booked micromax pro tablet in name of my wife sunita chauhan on 1 st novemeber,they claim to deliver it in 21 days after booking but they have not delivered it nor they have send any mail regarding this.there online site shows awaiting shipment.details are as follows.kindly do needful please. regards dr himanshu chuahan
Order Status: Awaiting Shipment
Order Date:[protected] @ 10:38 AM
Order Recipient: sunita chauhan
Order Total: Rs. 8,027 INR
Order #10346718
1 x Micromax Funbook Pro Tablet Wi-Fi, 8 GB
Head quarter address
nfosecure Consulting Pvt. Ltd.
B-26 Second Floor, Sector 8
Noida
Uttar Pradesh -201301
India