Titan Company Complaints & Reviews

I got married three months back bought such an expensive ring for engagement and it has broken twice.
Luckily I found the diamonds twice by God’ grace else we have have faced such a big loss. Also, so many emotions attached to the ring.
Each time we take it for repair the store says it wldnt go anywhere but it breaks.
If we have paid such a huge amount for the ru g and I can’t even wear it because of fear of losing it each time I wear it’s a waste to invest in such a big brand. Also, each time we to to get it repaired they charge us extra if loss of gold and other labour charges.

Highly disappointed with the product quality.
My email is [protected]@gmail.com
And contact is [protected].
I am not able to attach the image of bills and broken ring as size of file is larger than it has to be and I am not going to resize it.
Kindly connect me
Through email or phone.

Thanks
Hemani

I hd gone to Titan Auth Showroom, Vani Vihar, Bhubaneswar to replace the battery of my Xylus on 21.07.21. The tech. Kedar Sethy hd told me the coil of the watch damaged n need replacement n it ll cost 2k. He again called me on 29th that the coil is not available n I ll collect the watch on 4th aug. He hd charged me1450. I asked abt the coil he said it was changed n added the value to the labour charge. When I meet the store mgr Prasant Parida, Sethy had changed his version n said he overhaul my watch not replace the coil. He did the overhaul without my permission n without any requirement as my watch was working very fine till the battery was down. Till the date I order the battery replacement it ws running but late. So I found myself cheated n the employees at the store tried to cover their cheating n the GST malpractice as the coil invites 10pc where labour charge invites 18pc. So necessary action may be taken or I ll constraint to lodge a complaint with GST authority for cheating. S K Jena, [protected]@yahoo.com

Respected sir

Yesterday i visited your titan store to make a purchase o escapade blue series and the same was available in the bucket of 20 percent at the showroom at 22 no. Phatak patiala at titan eyeplus and i rnquired the same rather 20 percent discount will be available on it or not your employee named babita there said yes the same is there and i asked her to finalize that product and make my bill she at the time of billing says there is no discount its fresh article rather the article was 2020 mfg and she said no discount will be given while keep on insisting go for amalf bleu series on 20 percent i had purchased the same but i wanted that escapade blue that was very harassing while i keeps on saying you offered me 20 percent on this and she says that she cant give that discount rather after saying that so kindly look into tge matter and inform the proceedings

Regards
Paneet kad
[protected]

I have joined the golden harvest chit scheme for Rs 5000and completed 10 months in time. Not a single day delay. For the past two days I have been in contact with local erode show room to ascert the interest details. Both yesterday and today women staffs collected my details and requested me 30 minutes time for responding me. Regret to register no one turned up. Such a branded company of India having this sort of staffs will bring the customer mind into negativity.

I had an account in tanishq from last 1 year . On 22nd July I went to Dehradun store for purchase of ring, the similar day they agree to pay me everything but unfortunately I could not get the ring because of some payment issues

After a week I got an update that I need to pay more amount and should purchase the ring

How irresponsible and irrelevant that means

Pathetic experience from such a good brand

I've purchased a bangle earlier. which somehow bent. I' ve to resell it forgo the making charge and purchase a new one. again one of the paired bangle, twisted. again I sold it, forgo the making charge, purchased a new one with making charge. I am paying the making charges, its ok. as it is for designing and all. But againg a wire of the bangle has came out. I contacted the shop of our city i.e. Durgapur west Bengal. They were ready to mend it for 500 bucks. I was considering it, in the mean time in another bangle, same has happenned. In one bangle there is 6 wires. If every wire comes out and I' ve to pay every time for that then what for was the making charge?
If Tanishq is charging this much making charge, the making should be of that well atleast. Or fault in making should be compensated.
-a highly dissatisfied customer.
Lakhi Baranwal

Dear Sir,
I had planned for purchase at Tanishq Karaikudi and given my debit card on 29th July 21. I have received the debit message by SMS. But the company says that it has not received the amount and refused to deliver the item.
I have verified my on line account and confirmed Rs.50000 has been deducted. Even after 24 hours the status is same. The message

Dear Customer, tx#138195 for Rs50000.00 by SBIDrCARD X8617 at 27132425 on 29Jul21 at 12:01:51. If not done forward this SMS to [protected]/[protected]/[protected] to block card.

Request your assistance to rectify the problem.
Regards
Chidambaram TR

I had bought a ring from Tanishq and it started getting tight on my finger so i went to them and asked them to make it a size bigger
After recieving it i check it and they had bent it from two side and completely spoiled the shape and now when i asked them to correct it they are neglecting it and when i spoke to them again after 3-4 days they are denying that they spoiled the ring shape they are telling me it was already like that which is impossible.
I has specially made that ring on order and received it after one month and this is what they are responding
I am a regular customer of Tanishq since 2016 and this is what i get in return?!
This is the first time i am absolutely disappointed with them
Such bad service.

One ornaments 28 percentage wastage

I had purchased Tital Couple Watch of Rs.5495/- from Show Room of Titan watches, Nirala Bazar Aurangabad on 14/06/2021 and paid bill amount of Rs.5135 ( after deduction of point value). through my credit card of HDFC Bank. I had been packet Gift Pack with bill and therefore I could not seen my bill.

Now, I have received statement of Credit card and the amount credited to your Dealer of Rs.51135/- . Rs.46, 000/- excess payment received by your dealer.

Kindly check an amount and refund the excess amount to me.

Sir

I am Kalyan Balasubramanian, placed online order for supply of SKU:UV Sanitizer box order No. TEP[protected] on 26th April, 2021 worth Rs.4, 999/- at e-commrce site of titaneyeplus on 26th April, 2021 vide reference 1 &2. But the item was not supplied to me for a long and later I could found that it was supplied to some other person Mr Kumar Vinay, Garia Bdel on June 5th, 2021 as per the way bill tracking ref. No. [protected] (ref. 3) In this connection, I contacted titan eyplus through emails ([protected]@titan.co.in and [protected]@titaneyeplus.com) and customer call centre and requested many times from May to till date (Ref.4 to 10 ). Even after repeated attempts, I was informed that technical team was working. I have not yet received either item UV Box or refund of the amount paid towards the above items.

I am enclosing all the correspondence details including talk with customer care people. Hence, I am presenting my grievance in this forum since I could not get benefit out o[censored]V box during the Covid pandemic period even after lapse of three months and the purpose of purchasing the UV box is to protect us from the Covid-19 virus ended in vain. It put us lot of mental depression and agony and poor response and negligence from the company people pained us lot.

I therefore humbly request that necessary direction may kindly be initiated against Titan eyeplus, for refund of my money Rs.4, 999/- with interest for three months at the earliest as I am not interested anymore with the product being supplied.

item was placed on online in the website of https://www.titaneyeplus.com/uvsanitizer.htm
l

Yours truly
Consumer: Balasubramanian Kalyan
Flat No. 306 Skyline Towers,
4th Lane, Haranathapuram
Nellore 524 003
Andhra Pradesh
Mobile: [protected]

I had purchased a Police brand watch from WORLD OF TITAN showroom at NAGERCOIL pin 629001.Right from day one I have been encountering problem in the watch.I have been visiting the showroom regularly to get the problem solved.Infact the watch is is with the showroom for the past three months Though this issue deserves to be solved legally iam filing this complaint as one last trial .The showroom is extremely callous in solving the issue.hope my grievance will be addressed

I am KUNAL ARORA. I live in Moga city state Punjab pin code 142001 and My cell number is:-[protected]. My complaint is your store manager and salesgirl we asked me many benefits of this plan before starting plan after 1 month I told store manager I required NAWABI CHAIN then manager asked at this time not available but after 10 days your chain coming my stoke after 5-6 month no NaWABI chain is still in stock so I decided purchased in market other jewellery store. I m requested to manager plz return my payment. IN FUTURE I cannot visit Tanishq Store. the experience is too much bad.

They charged me 1200 rs for 3 watch battery change. Upon asking for receipt they said receipt wont be provided for these. Later I realized this is too much expensive. Kindly help to resolve.

I ve lost one diamond from my ring because of improper fitting
I purchased the ring in December 2019 it had 6 diamonds and now I ve lost one because of someone else's fault and irresponsibility .I was promised that the diamond will not come out unless removed intentionally or in case of accident
I have been a customer in tanishq for last 3 years and am also a member in the Golden harvest scheme I had built a bond of trust with tanishq as I've purchased for jewelry over 5 lakh rupees
I am highly disappointed with this kind of service
I claim to get the repairs done on company expenses as it is company's making fault

I have submitted the watch for service and key chain replacement.but more over one month my watch not received till date.please arrange at the earliest.

I have purchased titan watch at World of Titan, no 15, Lowe Ground floor, Pheonix Market city mall, Mahadevapura on 11.7. 21 and very sad that it is not working

Model No.NM95097KM01
invoice no. 22TPCB[protected] dated 11.7.21
HSN code 91021100
encircle no[protected]
Please do the needful to replace the item .

Very disgusting,
Ishwara Bhat.V
mob. No. [protected]
email. [protected]@yahoo.com

I bought a titan skinn verge perfume from a store and its nozzle is not releasing the perfume when I’m trying to press it. The spray system is not working.

Respected sir,
I am writing this email to complaint against your wrong policy of 2% or 8% deduction of exchanging value as non-Tanishq gold.
I, Jagruti Patel, bought jwellery (Mangalsutra, bangles, finger ring, drop erring and nose pin) of worth 5, 14, 540/- Rs from your jwellery shop at C.G.Road, Ahmedabad, Gujarat on 27th June, 2021.
I want to draw your kind attention to the matter that before buying, I had told them about exchanging of jwellery, and they had tempted me to give same exchanging value according to touch and purity of gold. But after completion of my purchase and making payment, when I checked the the invoice bill, I was shocked to find that my exchanged ornaments were not valued properly according to touch and purity, and moreover they have deducted 2% and 8% exchanging value. Before melting my ornaments, I was not made aware of it. I think it is a one type of cheating. As I have got information nowhere such a malpractice is done. You have broken our trust.
The details regarding the complaint is given below. The melting process is done into two:
1. In the first case, the purity of my gold is 92.62%(23 carat touch). The price of my exchanged gold must be 4, 757 per gram.The weight of my gold is 22.047 grams. So the amount they have to pay is 1, 04, 877/-Rs. But they have deducted 2% exchanging value and returned only 1, 02, 719/-Rs. I have 2, 158/- Rs loss.
2. In the second case, the purity of my exchanged gold is 86.77%(20.82 carat touch). The price of my exchanged gold must be 4, 452/- Rs per gram and weight of my exchanged gold is 56.789 grams. So the amount they have to pay is 2, 52, 834/-Rs. But they have deducted 8% exchanging value and returned only 2, 32, 632/- Rs. I have 20, 202/-Rs loss.
In this way, they have deducted total 22, 360/-Rs. Why should I have to face such a big amount of loss.
You are requested to look into this matter and return the 8% exchanging amount which was wrongly deducted. I would be grateful if you return the amount and not let me go to consumer forum.
Thanking you, waiting for better reply.

Yours sincerely,
Jagrutibahen K. Patel,
Mo: [protected].
[protected]

I try to order wrist watch with no card emi my initial amount deduction and mandate id generated but my order not place how can i resolve it