Titan Company Complaints & Reviews

Tanishq — Unprofessional behaviour at Tanishq store, purnea, Bihar
Today I went to buy some jewelleries in Tanishq store, purnea, Bihar.I wanted to pay by card but it was above limit so I asked them if I could pay by net banking.so, at first I send 100rs and asked them to confirm if they received it or not so that I could transfer entire amount for which they refused and said that phone is with our owner and we can’t call them.you guys only tell me how can I send two lakh rupee in an account which they can’t confirm
I requested them several times as we all know confirmation is important .what if later they refused that they didn’t receive the amount.and they were also rude.i am regular buyer and I felt very bad because of this unprofessional behaviour.i wasted my three hours and I left the shop.

Today I went to buy some jewelleries in Tanishq store, purnea, Bihar.I wanted to pay by card but it was above limit so I asked them if I could pay by net banking.so, at first I send 100rs and asked them to confirm if they received it or not so that I could transfer entire amount for which they refused and said that phone is with our owner and we can’t call them.you guys only tell me how can I send two lakh rupee in an account which they can’t confirm
I requested them several times as we all know confirmation is important .what if later they refused that they didn’t receive the amount.and they were also rude.i am regular buyer and I felt very bad because of this unprofessional behaviour.i wasted my three hours and I left the shop.

I have purchased Titan fragrance with Code: NFFM08PC1
Batch Number: H1125 from world of Titan Sangli on 20th January 2022. I have received a faulty product inside pack box. Please do the needful by replacing it with new one.
Thanks and regards.

I had placed an order on Jan 2nd. But the product has not yet been delivered to me. To add spice to my wounds the given tracking id is also incorrect. I still don't know whether the product has been shipped by them or not. This is pathetic from a trusted household name of India.

Hi! I need to change the watch strap of my Titan Watch of Model Number 9303SBA, But the same is not available anywhere in the marketplace both ONLINE and OFFLINE. Kindly suggest getting the same.

So my last Golden Harvest account was closed and a check was courier without informing or checking with the customer!
When I see my message I see that they sent check to an address where i dont reside anymore!
Than the follow chain and email begun!
They sent me email with google form for bank details i submitted and after that no news than i call back for update and they say they need some more ac info so i provided everything and they said it will be process...
Than again they vanish and again i follow up bcz I get again meg they courier check to same address and i called back.again and excutive gave assurance we will.stop check and refund to.ac and we will update you maam!
But 10 day passed and no update than again i called and same stupid thing happening again!
At every instant i told them dont trouble me i just recently went under a critical.surgery dont mentally harsh me but the customer service sucks!
I am feedback and asked them to keep check ready at Thane location my husband will pick up so guess wait they gave said we will get back to you soon!

Dear Mr. C K Venkataraman,

The CEO,
Titan,

This is with great displeasure I am forced to write to top management of Titan.

I have bought Titan Smart Watch a preminum watch from store. I think i have made mistake by picking your brand for it. There are other smart watch brands not big as yours but their process is very smooth and easy process for customer to start wearing the product....

Hi,

I have opened a Golden harvest account, On 8 of Oct 2021 I had payment my monthly instalment of 10000 the amount was debited but was not reflecting, Upon enquiring they told it will be refunded in 15 days to my account and asked me to do a second time payment of the same which was successful.

For the last 2 months even after sending numerous calls and emails, I am yet to get a proper response with each customer care representive telling a different reason.

I have enquired with the Bank and they have clearly mentioned that there is no issue with the bank and the amount has been deposited in tanishq account which has also been conveyed to the customer care .

The most frustrating thing in this is they will tell that the senior team will get back in 24 t0 48 hrs but even after a week there wont be any reply or call.

As a customer I am deeply disappointed .

My GH account details:
GH Account No:[protected]

I have made an online order of product named "Raga Viva Blue Metal Strap Watch" with ref no : NN2578SM01 through official app of titan company (World Of Titan) using UPI mode of payment bearing a transaction ID : T2112131015310464084840 dated 13/12/2021. I have even raised a complaint for the same through mail ([protected]@titan.co.in) and contacted their client through customer care service (Ph No: [protected]) but did not receive any response from their side. I ask them for either product delivery or refund for the same along with delay compensation.

I have purchased one Ceramic watch in Titanic show Room Mission Street Pondicherry 605001. on 19.1.2018 and approached the show Room for replacement of time lapsed battery, but they have denied stated that it could not be done.Hence I have also made complaint to Titan company and no response was received.Hence I have complaint in this port.
Thank you
Yours faithfully
D.Ramalingam
[protected]

1. Myself Mrs Deepti Chauhan is a regular customer of TATA Tanishq and also subscribing through Golden Harvest scheme since last 7-8 yrs at various Tanishq showrooms at Pune, Guwahati, & Lucknow. My last account number[protected] matured in Oct 21 at Lucknow.
2. Cheque No 392397 dt 08 Dec 21 for Rs 150000 has been forwarded to me vide mail from Bangalore office of Titan company Ltd. As mentioned in the letter that I have not redeemed the account as per key conditions of the Golden Harvest scheme is not correct. The following is submitted for your kind review, verification and strong orders for compensation.
(a) Since last few years (probably from 2016/17 I was not getting msgs of
incircle points etc on my registered mobile number ([protected]).
(b) It came to my notice during my purchase of jewelry from Tanishq at
Sahnajaf Road, Lucknow vide Tax invoice No LKH/CM/16748 dt 18 Mar
21 that the invoive has been generated in the name of some Mr Amit
Kumar Karnwal, however with same incircle number. It was a very bad
feel and embarrassing for me. When I complained, I was told that the
issue will be resolved shortly. I had reminded the official but issue not
resolved till Oct 21 and I did not get any reminder/confirmation call or
SMS/mail regarding last date for redeem of my matured scheme.
(c) I could not redeem the matured scheme as I was apprehensive that
the billing would again be in some others name and my benefits of
scheme would not come to me. Rather, it was on 08 Dec 21 when I
visited the Tanishq shop when I was told that my scheme has over
matures and amount is being refunded to me, which was again very
embarrassing. However, it further added to my embarrassment, rather
harassment when I booked a jewelry (necklace) but could not do the
payment since I was told that the discrepancy of my name and mobile
number has not been resolved.
(d) Hence, may I request to kindly review the entire issue regarding the
functional discrepancy at your end which has led to repeated
embarrassment and harassments to a genuine customer. I also feel that
this has probably debarred me of my benefits. Hence, I also demand
appropriate compensation for the same.
3. Mr Ved at Tanishq Shahnajaf Rd, Lko had initially tried to rectify the discrepancy but could not materialize till Dec 21. Hope the authorities will do justice. Regards
Mrs Deepti Chauhan ([protected])

I recently purchased titan nebula watch of mode NN600DL18 through portal which was delivered on 20th of December.

The watch I purchased contains unique number of 0720A1047. Now I have returned the watch with box, bill and tags to the blue dart courier with tracking number [protected].

The package is still in my home town office which they are saying titan back end team has not provided ev bill/paper work.

This is ridiculous from titan and when I call customer care they talk rubbish things. Stupid behaviour from titan which I did not expected.

If I ask titan customer care to cancel the pickup request they are telling already in transit which is false statement.

I need cancellation of this and handover the product today back.

Titan policy doesn’t tells that employee will go for leave and it may delay the process.

I’m on a golden harvest plan with Tanishq, the last instalment was paid by me on dec 8 and the same has been deducted from my account but yet I get notification regarding unpaid instalment for this month . I had initially followed up with the customer care number they initially said it will be refunded within 7 days but it never did then again I followed up with them, then they said in some getaway it is failed but once they raised a ticket it will be refunded and they raised a ticketTKT-[protected]
It’s more than 20 days I haven’t got the money back neither any answer from them . Then the customer care guys said the concerned team will get back to me but they never did . Then I wrote a mail to them also and an auto generated mail triggered saying some new ticket is generated TKT-[protected]. I never expected such delay and even inconvenience from a brand like tanishq

I am complaining about staff's behaviour working for Tanishq Allahabad (Prayagraj) store.
I am very dissatisfied with her way of attending us. She was presenting things in an very uninterested way and was not telling about products clearly.

Her name is SAHIBA and she works on "Gold Pendant Desk" in Tanishq Allahabad Store.

I got a titan watch gift from my friend. i wore it the very next day and i saw it was not working. Then i went to titan showroom from where the watch wws brought. They said that there was carbon in the battery.. and again i wore it on next day again i saw it wwas not working.. once again i gave the watch in same showroom. They gave me the watch in 2days.. after that i wore the watch for one day i saw the belt was damaged..very bad experience..

Complain:
This is to bring it to your notice that 'SKINN - ESCAPADE' that we had bought from Titan's Showroom of Infinity Mall ( malad west ) in November'21 is unfortunately giving no lasting fragrance. Not even an hour...
This is quality is not expected from Titan and hence are reporting you.
We expect a replacement of the same. Bill if needed can be produced. Kindly look into the matter asap.

Hi,

This is to inform you that I have purchased one platinum chain on 22/08/2020 from durgapur showroom and it got torn few days back. So I went to same tanishq showroom with the original bill and the product for repairing but they clearly refused to repair the same and pushing me to exchange it with other jewellery. They are telling me that platinum jewellery cannot be repaired once broken or damaged, it only needs to be exchanged but at the time of purchase they have never mentioned the same...

Kindly help me getting the item repaired asap as my daughter has worn it for only 5 days for the entire period of time

Thanks and Regards,
Arijit Dutta

On Thu, 18 Nov 2021, 11:48 Tanishq Care, wrote:
Dear Mr. Naveen,

Greetings from Tanishq!

Thank you for writing to us.

We are working on your concern, kindly allow us some time to get back to you.

Please feel free to call us on[protected] or email us at [protected]@titan.co.in for any further clarifications between 09 AM to 10 PM.

Warm Regards,
Shekar
Tanishq Customer Care

[protected] Original Message[protected]
From: Naveen Chhabra [[protected]@gmail.com]
Sent: 18/11/2021 7:47 am
To: [protected]@titan.co.in
Subject: Account no[protected],[protected]

Hi Team,

I had opened the golden harvest and having account nos[protected],[protected] with mobile no [protected] . I want to purchase now the tanshiq jewellery .please help me to revalidate the discount voucher against these account no mentioned above .I am going to purcahse today or tomorrow. Please do the needful.

Regards
Naveen Chhabra
[protected]

I have purchased one Mangalsutra from Tanishq Sambalpur showroom on Dhanteras (2/11/21) through invoice number SBP/CM/2892. After 2-3 days there was a wire found broken and pinching in neck so tried to contact branch but they told technician is on leave. After his return they have repaired it in 3rd Week of November. But again same problem persist with one wire broken and pinching. This is clearly defective product with poor manufacturing workmenship. I have paid huge amount as making charge, which is 25% cost of the material. Why should I suffer for that.

Requesting to replace the material at the earliest possible.

I visited Tanishq showroom, Begumpet branch yesterday evening. My car (AP07BP0144) was damaged during Valet parking. There were multiple large scratches and dent on the right side of my car. On asking the driver, he told that the scratches were already there and spoke rudely. Then he told that he will call his supervisor, who came and told me to leave (without even asking my name and other contact details). He mentioned that they will check the CC camera footage tomorrow. On asking to give the same in writing, he bluntly refused saying that he is not authorized to give it. Upon asking that I need some proof of lodging complaint that I reported to them regarding the damage caused to my car, he refused and asked us to return to the showroom and wait. When I went there, that supervisor was not seen initially and I was asked to again inform what was the problem. I requested them to give me an official book/feedback/grievance form so that there would be proof of my lodging a complaint. But they started arguing stating that we have to report online in the feedback form, and there is NO provision of recording grievances in the store. They told me to come to the store again later in case they find any proof of damage. I wrote a letter regarding the issue but no one in the store agreed to take it and sign that they received my complaint. One of the employees, Mr. Satish came and told that none of them were authorized to receive a complaint. On asking me to direct to the concerned responsible authority to whom I can report my grievance, he said that I have to give online feedback. He started shouting saying that I wasn’t listening to them, but they were just giving false assurances that they will check as my car number is listed in the list of valet parking. They were mentioning that there is no provision for reporting any complaint. Finally, I asked them if they can at least provide the feedback book, he replied that there are no feedback books in the store since customers are no longer writing any feedback. Eventually, he said that he will send another employee to search for the book and asked us to wait. After around 10 minutes, they brought a new book. I asked them to give a feedback book that had at least a few entries but I was told that the previous ones were full. So, I wrote the problem very briefly. I haven’t heard from them later.
The lack of provision of lodge complaints/grievances in the store and address them is appalling. The rude, unprofessional, and irresponsible behavior of the staff is totally unacceptable. I request you to kindly take immediate action and resolve the problem.