Titan Company Complaints & Reviews

Dear Sir/ Madam,

I did a purchase of Rs 55101/ on 18th January 2021 at Indira Gandhi International Airport Delhi, in which I paid amount 40000 Rs by Google Pay which was extra then Rs 55101, since at the time of transaction due to network issue transaction failed and later transaction took place.
Nobody from the airport reported they received extra amount, when i managed to connect to them somehow after 3 days they accepted.
0n 22nd Tanishq airport branch whats app me that the amount has been refunded with a screenshot of mail which displayed ARN/RRN no[protected] . This reference no of their traction is my UPI transaction ID. They have pasted my transaction ID as their reference no. . Hence i have received not a single penny back now
and they are claiming they have sent.
Tanishq is a big brand if it starts eating customers money where will we trust. I am sending all the required proof.
kindly help.

Res Sir
IMy titan Raga watches strap got damaged ...so i went to my nearest Titan world that is in Chembur station in the Natraj cinema lane.
I am a senior citizen...More than 15 minutes i was standing on the counter...no one bothered to attend or asked me what i want...Then i cant stand more ...so i left the shop & i told the employees that nobody is attending...I left without changing strap.
This was the WORST SERVICE i experience...
I cutse the decision i bought a titan Raga watch...i should have opt for some other brand.
Please look this matter so that no other can face like my experience.
Renuka
Chembur.

I had paid 5 months scheme and I had applied for refund 20 days ago date 30th December 2020 till now I didn't get any money in my account could you please help me it's a emergency

I had paid 5 months scheme and 20 days ago I had applied for refund date 30th December 2020 till now I didn't get any money from Tanishq could you please help me it's an emergency

I had paid 5 months scheme and I had applied for refund 20 days ago date 30th December 2020 till now I didn't get any money in my account could you please help me it's a emergency

Hi Team,

I have purchased my watch at 3rd Sep 2020
.My watch starp has been broken suddenly, service center they want for money for replacement.

Kindly provide the support at your end and log the incident .

I have submitted my watch at Nagertbazer Titan world and I have membership card with my number [protected].
I am not getting escalation matrix mail id from titan .

Titan Raga watch which was brought from Flipkart on June 2019. When I visited Titan showroom in HSR layout Bangalore for battery replacement they initially intimated charges will be around 100, later they printed bill and said including service charges Total is 243 rs for battery replacement.

When I questioned why service charges for warranty product they are just saying some bla bla justification.

At least show courtesy or decency to inform customer about charges before taking up work.

Why warranty product we need to pay service charges, I still have no idea.

Dear Sir/Mam
With reference to the above subject, It is to inform you that, i bought a Titan watch (WC 1733 KM 01) on dated 17.08.2020 (Bill attached) from M/S Tejwani Watch & Radio Co., 32/3, near Block No. 4, Govind Nagar Kanpur-208006, U.P.. A few days after buying the watch, the air and water started going into the watch, due to which the clock started running intermittently, after which I showed his watch to the M/S Tejwani Watch & Radio company, Govind Nagar, Kanpur on dated 28.12.2020, after that may watch send to the Titan Co. for Replacement by the M/S Tejwani watch co. and provide to me Job Sheet (Job Sheet id - N[protected]) (Enclosed) and said to me it will be replaced i n approximate 10-15 days.
Sir when i track the status of watch by Tracking id Joborder ID - N[protected], there are shown only Created-28.12.2020 (Screenshot attached). Even after almost 10 days have passed today, no action was taken by the Titan Co. against my watch. Sir it has to make sure that I am a student and I bought this watch by collecting Rs. 1-1 with great confidence in Titan Watch. Sir, I request you to kindly Replace/Change my Titan watch (model No. WC 1733 KM 01) and provide me new watch as soon as possible, so that I do not face any difficulty in future and maintain my trust in Titan as before.
Thanking You.
Enclosures : As above

Deepak Dubey.
Addrs. 313 EWS Barra South, Kanpur-208027 (U.P.)
Mo. No. [protected]

My fastrack watch i submitted to the world of titan showroom for reparing work 3 month ago but my watch was not ready till today

I bought a Fastrack watch in february 2019 and I lost the original bill. Right now my watch is not working properly. Now, how can I claim warranty of my watch? Model No. :- 3165NBA (Fastrack)
I need a duplicate bill. So please provide me a duplicate bill.

My email ID - [protected]@gmail.com

Please return watch email reminders times

I purchased my eye frame 11 month ago now the frame broke off and when i went to replace they said no. this is not acceptable.

Dear All

On 20.12.2020 I purchased a watch from Your Nanded- Maharashtra
outlet.Its address is shop no. 18, 19, opp balaji temple, GG road,
Nanded 431601.

First I paid through PHone Pe. My account got debited by Rs 1390. But
your agent Yashshri titan did not get the money. Mr. devidas- billing
agent gave me his phone no. [protected] and said that make another
payment. When will we receive phone pe payment, we will refund it.

So i made another payment of Rs 1390 with following detail with my
Axis bank debit card.

Store Gstn code is 27ABJP0865P1ZU, STORE STATE CODE IS 27, AND
INVOICE CODE IS 21WYNMW[protected] DATE 20.12.20 AT 20.18 PM.

I purchased item no. NM2598SL02 FOR RS 1390. Thus I made twice payment
of Rs 1390/-

After confirming with Phone pe- amt Rs1390 got credited to your
account attached with QR code kept in your showroom. Thus you have got
twice payment of Rs 1390/-.

Now the agent Yashhri- Devidas is not refunding Rs 1390/-.

Please refund my Rs 1390/-.

Girish Muley
[protected]

The Titan Men's wrist watch that I am using was purchased on 3/7/2019 from the showroom at Mall of Travancore, Thiruvananthapuram, Kerala. My watch stopped working and as warranty existed, I gave it for service on 7/11/2020 at the Titan authorised service centre : World of Titan, Pulimmoodu, Thiruvananthapuram, Kerala. I received the watch back on 19/12/2020 as per the call received from the centre on 18/12/2020. On 20/12/2020, the watch stopped working again. I request you to get me a proper explanation of the inefficient service done and get me a replacement of the watch as early as possible.

Saji Kumar P R
sk.[protected]@gmail.com

[protected]

Dear sir/ma'am
I gave my fast-track watch on 10/12/2020 for servicing and changing its belt in Titan world Kanke road Ranchi. First they only had two belt options after that they gave me a delivery date of second half on 12/12/2020 and a request was made maam please give us rating 10/10. when I went there to take my watch back on 12th evening. They all appeared clueless especially the person who had prepared the receipt, They were asking is it your watch? What was the complain? And not a single apology from any of the staff for wasting my time and my emotions for which I was eagerly running to get my watch made. I mean REALLY IS THIS THE SERVICE you guys BOAST about?? Please do a reality check. Very very DISAPPOINTED.

I visited your store at Annanagar chennai branch to buy 2 pairs of bangles. My attender was a new appointment but helped us with all the questions asked. The bsngle i selected was only one pair so i requested another pair
. They checked and said its available at Hosur and can order. Next day i went to bill the available pair and to pay advance for other pair.
The cashier did not say about any offers but wehad to find out and question him. There was a birthday offer which was applied to us. When billing i wished to pay for 2 pairs but he said, he can bill for the available and order another. At the end of billing, he said the birthday offer will not be applicable for the order and said you should have ordered 2 pairs instead of billing this. He did not gave us this possibility before the billing.
The attitude of cashier was not acceptable, it was take it for granted.
TATA respects customers and we have trust which can be broken by this kind of attitude..
The cashier did not give any insight about offers or guided us to get the jewellery as easy as it. I ended up buying 1 pair with loss of my discount for another pair.
I hope a quick response for this complaint.
Thank you
Thirupurasundari

I have order a watch on November 26, 2020 and the expected date of delivery by Titan is December 1, 2020. By the date today December 08, 2020 I didn't receive my order/package.
They giving me only excuses and telling lie, they also don't have a manners to how to talk with customer. I have call recording of customer service guy of delivery executive. From the date Dec 01 they giving me excuses only and today they said when I called them for my order status that time they tell me you have to place new order we are not able to deliver you this order, this order is defective (defined by themselves) another lie because they don't provide delivery on time.

Sir
I was using titan watch from1993, I purchased one titan watch for Rs 999.00 0n 1993 which worked upto august2020 with good condition, I purchased one sonata watch for Rs 735 .00 from New Central watch company at Palani in Tamil nadu with warranty one year, within 4 months this watch automatically running slowly I contact above mentioned store they did not response my crievance and complaint so I was disappointed by their behavior, hence kindly request you sir to rectify my complaints at once

Sir,
I would like to inform you that I have purchase an eyeglass an amounting Rs. 9896/- (Nine thousand eight hundred niney six only) from TITAN Shoroom Burdwan on 31/12/2018 (Cash Memo Enclosed). The said eyeglass coating removing gradually since few months and now I facing vision problem. I have visited the store several times but due to pandamic situation store personal failed to help me due to non availabilty of tecnician. Finally I visited the sotre on 28th Dec. 20 they told me to lodge complan through web side/Email. I also like to inform you that I contact with your toll free no [protected] the execitive assured me after hearing all the incident. The local sotore will contact me shortly but I am very sorry to inform you still today I have not received any call from any part.

There fore I am requesting kindly do the needful in favour of my problem.

Thanking you

Sir,
I would like to inform you that I have purchase an eyeglass an amounting Rs. 9896/- (Nine thousand eight hundred niney six only) from TITAN Shoroom Burdwan on 31/12/2018 (Cash Memo Enclosed). The said eyeglass coating removing gradually since few months and now I facing vision problem. I have visited the store several times but due to pandamic situation store personal failed to help me due to non availabilty of tecnician. Finally I visited the sotre on 28th Dec. 20 they told me to lodge complan through web side/Email. I also like to inform you that I contact with your toll free no [protected] the execitive assured me after hearing all the incident. The local sotore will contact me shortly but I am very sorry to inform you still today I have not received any call from any part.

There fore I am requesting kindly do the needful in favour of my problem.

Thanking you
Yours faithfully

Sujit Kumar Hazra