Claimed

Titan Company Complaints & Reviews

titan.co.in

2.4

Updated: Oct 6, 2026

Complaints 1983

Resolved

907

Unresolved

1076

Good! Titan Company values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Titan Company step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Titan Company

Having problems with Titan Company?

File a complaint and get it resolved by Titan Company customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Jewelry & Watches

Titan Company

Titan Company reviews & complaints page 30

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: S-539B school block shakarpur new delhi 110092

I have submitted my band in titan World Mayur vihar Delhi 110092 on 21st Oct and they have told me that I will receive replacement after 3 days but now today is 11th Nov and still I have not received replacement and showroom guy Mr Suraj is not answering my calls .this is really not a good process to serve their customers. Please revert with proper solution.

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Siliguri

The staff at the siliguri branch has no clue about customer service...As a new customer I stepped in and there was no reception, I waited at the counter for over 30 mins without attendance...and was later asked to wait at a different place since there was an old customer who stepped in...with such a service I am afraid no new customers will step up...I would prefer not to step into a Tanishq showroom again if such is the standard nor would I recommended to anyone I know...pls look into it

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: vashi sector 17 tanishq

Hello i am sadhna when i going to tanishq all are things is good but when i meet there salesman name is sushant sakpal they used abuse words to me i also compleint in there jwellers but nothing happen so please i request issue it, there are wrost salesman ever

Nov 4, 2020

Complaint marked as Resolved

please remove this complaint i am wrongly posted on this.sorry for that

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Patna kankarbagh

Dear Tanishq I bought a gold chain in December 2019 from Tanishq patna, beside central mall, dakbanglow, and in march 2020 complaint to the showroom about gold chain design, kind of thin material used due to which small gold circle is falling away. Please look at the attached pic I am sending you!
I feel a bit unfair when the showroom could not come up with the solution. Please replace the gold chain with better making for which I will not pay the making charge. It's not my fault that I should pay 2 times making charges i[censored] exchange it. Kindly look in to the matter.

Rajat singh
Patna
Product code- 513017CUHKAA00
Hsn code - 7133
CCAF TPTI92671
CIN U08031jh1993ptc005602

Phone [protected]

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: E 1904 Raheja Heights, NNP,Goregaon East, Off Film city road, general A K Vaidya Marg

I ordered a bangle from Tanishq Oberoi mall Mumbai towards the 3rd week of Sep'20 ( inv -GOR/CM/1171). It was against redemption of the golden harvest scheme. It was made clear and decided that the product would be around 9 gms costing around 50k give n take a few hundreds. First the delivery was delayed, second when I land up to collect it after 40 days I get a shock to know the cost had exceeded by 10 grands which was way above by budget. The total weight was 11 gms plus. On enquiring get to know that they also didn't know about the weight of the product before it was made. It was ridiculous excess I felt but the lady Kanchan would just not understand. I had no option as didn't want to go back and forth on this so collected it nonetheless but didn't find the approach and attitude right ..

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Iswp colony, Indranagar, qtr no - G4/11

Dear KUMAR,

Please find complaint number details below

Case
TKT-[protected]

Titancustomercare.

Titan Company customer support has been notified about the posted complaint.

Nov 01, 2020

Updated by Rakesh kr. Singh1 Yesterday, I have purchased gold from your jamshedpur show room. And they have given the bill . Today, call by your team and informed us they have given wrong material.
Today, I went to your show room, they have checked the gold & return back the same material and charged extra amount.
I feel this is cheated by your team. They have not shown the weight & spec. And also not given the extra amount bill.

I think, this is another type of business created by titan group to cheat indian customers and make money.

I am not believing Tata group company do like this type of thing and earn by money by unethical practices.

Please make sop before delivery of material.
Please show the weight & exact product which is delivered to customers.

This is big OFI for you. Please do the needful...

Other wise no body purchase gold from you.

My complaints details is
Dear KUMAR,

Please find complaint number details below

Case
TKT-[protected]

Titancustomercare.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Alappuzha, Kerala

My name is Shanid P A, residing at Adayattu house, Arookutty P.O, Cherthala. Alappuzha A regular customer of your Alappuzha showroom.Last november purchased watch lost the side date adjust button and given to service(24/10/2020). After five days of job card they didnt take any action to rectify the coplaint and dont make any call from service centre. After 5 days i cancell the job card and take back the watch.Very poor service team at Alappuzha showroom.

Thank you for your time

Shanid PA

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Tanishq Kalyan

I had Golden harvest amount matured in Tanishq kalyan worth Rs.53, 667/- Hence, I went yesterday to redeem it. I was informed that I need to redeem that amount within next 3 months after maturity. So being the last due month I had to purchase gold even in heavy rate. I did melt my previous chain for which after deduction & purity test My old chain valued 1, 01, 243/- Hence, My total credit balance in Tanishq was 1, 01, 243+53667= 1, 54, 910. I bought New chain worth Rs 1, 49, 517. The difference amount was 5393.
They refunded me Rs.1735 only. Also they mentioned the value for my old chain less in bill. They had just written old chain value was 99, 517. I feel cheated. Tanishq is the brand that no one would think would cheat due to TaTa's prestige & goodwill but, employees here are looting people. I just want my refund at any cost. I'm anyways discontinuing the scheme but these would hamper company's prestige.

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mg road indore

Tanishaq mg road indore showroom par franchise store hai
Jo ek ghatiya मालिक के paas है employee ko bhikari समझा जाता है बिना बोले employees को job से निकला जाता है
Emploee की sallry time पे नहीं दी जाती है जो employee इंसेंटिव मांगता है उसे जॉब से निकाल दिया जाता है इंसेंटिव कंपनी से आता है पर franchise मालिक उसे देते नहीं है खुद खा जाते है
Tanishq मे job करना proudly लगना chaiye पर mg road par to bhikari समझा जाता है

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Slow timing

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jhansi

Website: Gmail

I purchased a gold chain from jhansi show room.that time I was manipulated by saying so much in favour .the first day I wear it breaks .for mending they told you cannot wear it as it will break again.why this manipulation is going on.

Titan Company customer support has been notified about the posted complaint.

View replies

S

Shambho Nath Talwar

Oct 18, 2020

I want an answer soon at the time of shoping half of the information given was wrong.why so.i will put an fIR

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Tanishq had hurted our inner sentiments through supporting #lovejihad . This was unexpected from big reputated trade com
I'll avail myself and as much as I can people to boycott TATA TANISHQ.

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir, I am shocked and disappointed with the advertisement for your jewellery brand which clearly support love jehad. I just can't believe that the most reputed and trusted corporate house like tata will heart majority of Indian people (hindu) which gave shelter to parshi communities to which tata group belong. I strongly oppose your advertisement and appeal to remove the ad as earliest and also appeal not to repeat in future. Otherwise I have to boycott your all tata producs. Thanks. Rashmikant Prajapati

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: fort station road, Trichy

I purchased two bangles by exchanging with old gold...and so my excess Rs.5000 was in ur showroom and for that amount i selected an earring and asked them to hold it on...when i went today to get it without any information they sold it...atleast they should have asked us about it...when we asked about this there was no proper response from Vadivu madam and other staffs in trichy showroom...the way they answer is disgusting...everyone of them involved are saying WE DONT KNOW...what kind of answer is this?...we are customers since 1993 and is this the way you treat us guys...very very disappointed...this is not the way to treat your customers...very bad and very upset of your tanishq service...just because your company grows this is not the way you treat your regular customers.

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: fort station road , Trichy

I purchased two bangles by exchanging with old gold...and so my excess Rs.5000 was in your showroom and for that amount i selected an earring and asked them to hold it on...when i went today to get it without any information they sold it...when we asked about it there was no proper response from vadivu madam who is the incharge of trichy showroom...we are customers since 1993...and is this the way you treat us guys...very disappointed...this is not the way to treat your customers...very bad and very upset of your tanishq service...just because your company grows this is not the way you treat your regular customers...

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,
Where can i get instruction manual for sonata 7708pp03?

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,

This is with regards to my tanishq golden harvest scheme - refund. I have been following up with them since april/may 2020 through emails and calls to process the refund, submitted my documents multiple times however i am not getting an help. I just keep getting standard replies and no one is taking the time to explain where the problem is. I need urgent help with this matter.

Thank you,
Qudsiya banatwala

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Some dogs are creating problem in my society. They bite people and bark. So people are really scared so please send a dog catcher van.
Area - new mohanpuri, chikara complex, meerut

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Recently I came across your horrible customer service where I exchanged my jewelleries to get new one as part of GH plans. On 27th sept 2020 i exchanged my old jwellery and purchased new one but could not buy it due to your pathetic system that fail to send me the OTP. Then I was told to come back later . When I went back again after few days, the gold price got increased, which cost me 2000/- extra to purchase new jwelllery. On top of that the the tanishq staff dint exchange the old jwellery as per the updated price .

I would suggest you manage your system and staff better else shutdown your business . Cause it not worth dealing with you guys . Where we are investing money on you then at the end of the day we have to pay extra price to get the new ones .

Now I have already decided to not invest on you in furure

Titan Company customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I bought a frame in Titan which is a old stock broken within days however it has warranty for an year but the seller is not agreed to claim. I dropped multiple mails to Titan customer care with invoice and photos but no response. Please help. The cost is 2000rs. Frame broken within 40days. I'm working from home I couldn't work without spectacles past 2months.
Please address it ASAP

Titan Company customer support has been notified about the posted complaint.

Oct 04, 2020

Updated by Aarthi Velumani For any queries please reach me

[protected]
[protected]@gmail.com

Oct 06, 2020

Updated by Aarthi Velumani No response yet

Aug 28, 2021

Updated by Aarthi Velumani Not fixed

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines