Titan Company Complaints & Reviews

This is regarding Ticket Number : TKT-[protected]

I had a TGH account with Tanishq ( # A/C No :[protected]

As closure proceeds of the account, there was an option to choose between a Gift certificate with specific Validity or opt for a Refund.

Without my consent, I was given a Gift Certificate, where as I was preferring to opt for a refund.

When I contacted contacted by Customer Care regarding the same, I was told to send an email, and I sent an email with all details on April 21st .

There was a ticket created for the same, and I was asked to submit the documents.

I submitted all the required documents required atleast thrice.

Till date, I have not been provided with the refund of the amount that I paid for Tanishq Gold Harvest Scheme,

I have done endless follow-ups on the refund, I had not received any kind of communication as when Refund will be provided.

It is highly disappointing and disheartening for a brand like Tanishq behaving in such an irresponsible way, and too after being a loyal customer of Tanishq for more than 15 years.

Titan staff does not have capabilities to calculate the correct refund. I had been chasing them like mad to refund my whole. They are refunding in installments. Now they have taken a week and in fact it had not been done yet to refund my 65 rs.
Customer service is so poor. I m really harrased and given mental stress by them.

We have open a book with three thousand rs each month. At the end of 12 month we have choosen bangle worth rs 96000. So as a result we need to pay 65000 max.. But after lockdown when we went to purchase the bangle they are asking rs 78000 instead of 60000. Don't you thing it is simply a scam??

These ppl have not refunded my full refund

Case:tkt-[protected] - "regards to refund from golden harvest scheme"

I called you several times to know about the refund and m always been told that the case is forwarded to the concerned department and that they will look into the refund matter and also get back to me but till date no respond from your end and also no idea when will i get my refund. I just want to know whether i am going to get the refund or not and also for how many days i have to wait for my own money.
Thank you in advance

Amount deducted but order not placed of 2 grams coin on 30th April

Customer Name- LILIMA GUPTA
Phone- [protected]

Dear sir,

Your excellency,


This is with reference to our correspondence multiple times in terms of my gratuity amount settlement.

I am writing this to apply for payment of gratuity to which i am entitled under sub gratuity act, 1972 on account of my resignation after completion of 10 years of service with titan company ltd.

Since i have resigned from your organization i am yet to receive payment of my gratuity. Having worked in your organization for 10 years i am entitled to receive gratuity. For your reference i have enclosed the documents in this regard.

Since my husband is suffering from cancer and i am struggling for treatment amount, i am in need of money, thus i hereby request to please pay my gratuity as soon as possible.

We look forward to a quick resolution to our claim. Please resolve this issue and ensure the payment. Thanking you in anticipation.

Email has been sent out to relevant department multiple times with claim forms and all relevant copies of authentication attached.

No action takes. 20 years. Latest email has been sent out today to mr. Sankar, mr. Dinesh reddy, mr. Janardhana etc.

Thanks and regards

Anjana sethi.

We visited world of titan, 155, mission street, pondicherry - 605 001 to change our watch strape.

We asked to replace the watch strape with the original and same model.

They showed some model of strape but we do not accept. We request them the same model, what we took with us.

They agreed to order the same. We just handover our watch and agreed to their waiting time.

After few days, they called us because our watch is ready with new strape.

We paid the amount rs.165. Invoice no.[protected], invoice date:[protected].

But they did not provide the same model of our watch strape. They are not giving any reason, why they provide another model?

They cheated us. We don't want this strape.

We want our watch model strape instead of another model.

I asked to change the Battery of my Titan Edge at the WORLD OF TITAN STORE at Plot No. 516/1755, KIIT ROAD, Patia, Bhubaneswar-751024, which was done vide Invoice No. [protected] dt. 15/03/2020. But, I was given a bill for Rs 477/- and was asked to pay whereas the normal charge for battery change in all other shops happens to be Rs 70/-. While no satisfactory answer could be obtained from the staff concerned on my query for the reason of the high charges, I got astonished when I went through the bill after coming back to my home, wherein the product description was written as 'SERVICE CHARGE INCLUDING BATTERY PRICE'. I couldn't understand what Service was done for changing a battery & furthermore, I couldn't know what was the actual cost of the battery.
Yes, such high charge was not communicated before carrying out my order & as a result, I had to rush home again to procure cash to pay the bill with lot of anguish & embarrassment too.
I very much believe, no satisfactory answer I will be getting on this.
Thanking you.

I worked with titan indusries limited (Dehradun) for 10 years and now i am settled in bangalore. I requested titan management to generate uan as epfo portal allows only employer to generate uan but they are not paying heed to my request for last 20 years. Iam eligible for pf as well as gratuity from titan industries. Does titan take 20 years to generate a uan number for employee?

Not even one hr manager in last 20 years helped me, how disgusting and a live example of dereliction of duties.

Pf number: cbslm[protected]
Name : anjana sethi.
Date of joining : 09th may 1990
Date of resignation: 11 july 2000
Employee code :204991
Email address:[protected]@gmail.com

I ordered spectacles from titan eye plus electronic city store and paid around 16k. But the product which i got first time were bad quality lenses.
After placing a new order, i found that the frame was damaged after fitting and also lens cutting and finishing not properly done.
1: bent nosepad in frame.
2: damaged frame and marks during fitting.
3: not proper cutting and finishing.

I[censored] take any titan product such as fitness band or a normal watch the lady at counter says the the watch is not opening from behind so the watch cannot be get repaired u can take it back i had an argument with her why people come to service centre so that the watch gets properly repaired after the argument she took the watch for repair n she told me that it will take 2 days for estimate for repair i agreed for that i had a very bad experience before also with my automatic watch

I was trying to order a fastrack watch worth rs. 1115. For this i hve made a paymnt of 1115 from google pay upi. The transaction is showing successful from my source paymnt gateway but after dis no order is paced.. There is nothing showing at my order section page... Where did my money go if the order has not been placed... I have all the proofs that i have made paymnt to titan company...

I worked with titan indusries limited (Dehradun) for 10 years and now i am settled in bangalore. I requested titan management to provide me my pf number but they are not paying heed to my request for last 20 years. Iam eligible for pf as well as gratuity from titan industries.

Name : anjana sethi.
Date of joining : 09th may 1990
Date of resignation: 11 july 2000
Employee code :204991

Dear sir/ madam,
My name is ajay thakare. I had been for purchasing two rings for my daughter from your tanishq jewellery shop located at raccsa's space, sharanpur road, nasik, on 27th feb 2020, at 7 pm. We were shown two rings, one in gold ando other in diamond. But both the rings were not fitting to my daughter (21 ears old). The concerned told that it would take some time to get her sizes rings. Meanwhile they asked to complete the billing formalities, which we did along with my brother in laws presence, who is a tcs employee. (Membership no.[protected]. I did billing by card swapping of rs. 25346. The time was around 8 pm. They said that you will get both the fitting rings in another 15 minutes. As i had some work to do, i and my bil left with an understanding that my daughter will collect both the fitting rings and would return home max by 8. 30 pm. At around 8.30 pm, when i called up my daughter, she said they are asking for another 10 minutes. This scene continued for more than half an hour (Every 10 minutes, i was calling up my daughter). Getting annoyed, when i went back to the shop at 9 pm, we were surprised that the new fitting rings had not come and they said us to wait for another 10 minutes. At 9.10 pm, they tried handing us both the rings which were in deformed form. They told us that they had put the rings in acid and then cut and then hammered to fittin. This is very unrealistic. How can one expect to buy such things, when we had already done the payment 90 minutes back, with full belief. We told them to return back our amount, as no one can expect such things to be gifted to a daughter. We had 25 minutes long discussion and arguments with the manager, mr. Sagar. By 9.40 pm, they agreed that the rings are spoiled and assured to refund back my payment. For this purpose, they took my atm card photocopy. You can check all this conversation details from the cctv footages of this date and time. They didnt give me either the bills or the products.
After coming back to my hometown, i waited till 29th feb and tried giving call to the shop. But the number available on website doesnt work (Another big surprise for a big enterprise like tanishq!!).
On 1st march i spoke to mr. Musheeb on toll free no. [protected] of tanishq, who assured to resolve and get back my payment. On 3rd march, i received call from ms. Deeksha, no. [protected] of tanishq. She said she will get back to me in two days. Since that time, i had been waiting and there is no reply from your office. My mobile no. And mail id has already been told to them.
You have now to take my case seriously and refund back my money, without facing further consequences. There had been no courtesy even to give a call from the nasik tanishq shop???
Awaiting fastest reply. My mobile no. Is [protected].

INVOICE #B9B0002827
Date of Purchase: 14/07/19
Earlier i was using Titan Eye product as the lens gave issue again after 1 year i had to go a new lenses as per the executive the crizal is much better that the earlier product, as my earlier lenses was having scrath issues hence decided to go with crizal lens and new frame .

After take this lenses and frame i personally feel local brands are much better than titan...

Hi Team,

I have issue with my lense in blue ray coating there is a patch in one lense. I bought it on 17 March 2019. The opticals refused to service stating that, it is a deep scratch without even testing it properly. Also I had an issue with frame as well as they don't have the exact frame for replacement, they asked me to choose some other, now I have issue with that frame and which is within warranty they are not ready to service it, as it is already replaced. Please help me in fixing this issue since my warranty is gonna end within a week.

I have attached invoice of frame and lense. Also replaced frame invoice and Certificate of Authenticity for essilor. I have shared the image of patches in the lense.

Titan eye plus Branch: R S Agency, 945, Trichy Road, Oliympus Bus Stop, Ramanathapuram, Coimbatore State: Tamilnadu Pin Code: 641045.

Please help ASAP

Regards,
Aarthi Velumani
[protected], [protected]

I ordered spectacles from titan eye plus electronic city store and paid around 16k. But the product which i got first time were bad quality lenses. After changing i found that the frame was little damaged after fitting and also lens cutting and finishing not properly done. The adjusted amount was also not refunded.
I am a regular customer of titan eye plus and also a tata employee. Still facing the issues.

I bought 2 watches from Titan online store and return both the items. Against the one watch i received the refund for Rs. 4509 on 26/12/2019 but for the second one i have received only partial refund of Rs.614 while it should be Rs.3086.

On continuous follow ups from Titan, They share two ARN id through which they return the money.
On Confirming from bank, they share the below mail:

[protected] Forwarded message[protected]
From:
Date: Mon, Feb 24, 2020, 16:00
Subject: Re: 000J9aF4T3QGHCQT:Newsletter Mail Marketing Mail Fwd: Your Refund Is Initiated - TKT-[protected]
To:

Dear Mr. Rastogi,
Greetings from ICICI Bank.
We inform you that we have received partial refund from merchant.
[protected] WWW TITAN CO IN, GURGAON, IN - CR 614.02

[protected] WWW TITAN CO IN, GURGAON, IN - CR 4509.53

We request you to check with merchant for remaining refund.
We thank you for giving us an opportunity to be of service to you.
Sincerely,
P Swetha
Customer Service Officer
ICICI Bank Limited

I have shared this mail with titan and they denied by saying that they have processed my full refund.

Due to this, i am in a loss of Rs.2472.

Please take up this issue and help me out.

Today i went to karapakkam-chennai service center for battery replacement i just showed them the watch to check how much price the battery change costs, but he took the watch and replaced the battery with in few minutes without my confirmation and they charged 390 rupees. I just surprised about the battery price is that a lifetime battery or something that wont stop at all? The battery cost wont be more than 30 or 40 rs but they did the replacement and charged me 390. Pathetic service by a trusted brand.

My email: [protected]@gmail.com
Contact number:[protected]