Titan Company Complaints & Reviews

I am nisheeth gaur from mehsana gujarat. This complaint is regarding my golden harvest scheme[protected]. I have opened this on 18.03.2019.
I paid seven installment through online. Due to my personal requirement i opt for refund for the scheme and waited for withdrawl. I uploaded all documents.
I uploaded all documents on 02.08.2020.
I have received mail on 14.08.2020 that money will be refunded in 10 working days. I regularly communicated with customer care but they are saying u have alrady reedemed. I asked them if i have redeemed then give me a bill if i have purchased anything. They have no proper data base, imcompetent employee. They are not refunding money and delaying it. As a customer it is very bad experience with tanisq. If they are claiming that i have reedemed it then they should prove when i have purchased? (Bill, date of purchase, store).
Here i m escalating this matter now and waiting for action. They should refund my money with in time. If needed i m ready to take this matter in consumer forum.

Date: thu, 30 jul 2020, 22:13

To: titan care,

I have ordered a wall clock from your website and received the same on 21 july 2020. (Screenshot attached) on 26th morning i saw that the clock was loosing time so i bought a new battery for the clock but still the problem was persisting. So i called your customer care on 27th (Within 7 days after receiving the clock) and a ticket (Tkt - [protected]) was raised. Since than the clock is loosing time (Moves 1 hour in a day).

Please note that your clock didnt lasted for 2995 minutes after purchasing it for rs. 2995/- only,

After complaining your customer service regarding the malfunctioning clock i realized that your customer service more pathetic than your wall clock. The 7days hassle free return is so hassle free that i couldnt download return form as the url redirects the customer to the homepage.

No follow up even after calling daily for three consecutive days (Though i was assured of recieving a call back everytime ; in 24hours then 15 minutes then 24 hours) of raising complaint on 27th july, no nodal officer contact anywhere on website.

Had i expected this service from tata's titan, i would have bought any better looking cheaper wall clock from any chinese seller.

You brilliant service would be rewarded by consumer forum soon if the ticket stays unresolved.

Nimesh gaur
[protected]

Two times since from buying watch within a year the glass of watch is getting damaged. The reason is glass is at outward and now also it has got automatically breake in two pieces. This is the first experience about titan.

Someone called me saying that he is frm titan tanishq customer care. He need to account details to verify the purchase. His contact no [protected]. He has done many calls. Call details n his photo. Transaction photo is given below.

I had purchased male finger ring and earrings in exchange of some old jewellery purchased from tanishq itself in october 2019. They gave me credit note of rs 7000 (Approx) so that i can purchase something later on but now they are saying that i have only rs 900 points in my account.. This is the violation of consumer right. On what basis they withdraw my money from my account?

I booked my product on 18 march 2020. That time gold rate was 4000 per gram. After that covid 19 took place n lockdown started due to which store closed. I was not able to purchase. But now when i want to purchase the store staffs r telling will give on current gold rate which is 48000. This is customer fault that the store is closed. Covid 19 occured worldwode. Everyone is facing problem. But tanishq team is telling their teams n conditions they will follow. Tanishq is one of the worst brand n their policy n scheme. They misguide customers

This is regarding my golden harvest A/C no.[protected] which was started on 27.04.2019 and regularly paid all the installments through online.
Due to personal need change; I opted for not to redeem the scheme and waited for withdrawal for 421 days. The 421 days completed on 21.06.2020.
I approached customer center on 19.06.2020 and submitted all the necessary documents like Adhaar Card, Account No, Cancelled cheque of my bank account, on 20 June i received E-voucher and was told that within 12 working days will get refund in my account without any further need of me connecting with Tanishq.
On 10.7.2020, I called again customer care and inquired about my 30k refund amount and they told me to mail by sharing all the documents and mentioning everything, for the same i got TKT[[protected]] generated for the same .I called up customer care again two days later and to my surprise i got to know that the TKT[[protected]] was already cancelled due to duplication and old TKT[[protected]] is open and under process.From past many days i got same vague and fake comments that, "ITS UNDER PROCESS". I requested to get confirmation mail with proper due date for my refund and call from senior authority for clear and accurate update. However, I did not receive any call and mail till now. On 18.07.2020 I called customer care and was told that it will again take more 12 working days required for getting the process completed.
Collectively Tanishq has taken 29 days extra as of today after 421 days of scheme completion.
I have written back on 17.7.2020 to process my money return or else I shall be escalating the matter. However, no one has replied till date.

Here with I am escalating this matter now and waiting for action. Also, I expect suitable interest payment for the extra days elapsed. If needed; I am also ready to take this matter with consumer forum!!!
I leave it to the discretion of Titan (Tata and Group) for their quick reply and return of money.

Vishal Dattajirao Patil
[protected]@gmail.com
[protected]

Diamond fell out of my engagement ring within 3-4 months even without wearing it on regular basis.

This is regarding my golden harvest a/c no.[protected] which was started on 26.04.2019 and regularly paid all the installments through online.
Due to personal need change; I opted for not to redeem the scheme and waited for withdrawal for 421 days. The 421 days completed on 22.06.2020.
I approached customer center on 10.06.2020 and no proper information received and later I connected with local branch over phone on 12.06.2020. I was told that the cheque will be provided to my house address without any further need of me connecting with Tanishq.
On 22.06.2020, I received communication on voucher and I reverted to inform that I opted for closer and withdrawing of my payment of 30k through TKT[protected] on 23.06.2020, I received a mail asking the details which I provided on the same day. Which stated within 12 days payment will be received. However, I did not receive any transaction and I further connected through TKT[protected]. I received a communication on 11.07.2020 staying delay and further 12 more days required for getting the process completed.
Collectively Tanishq has taken 21 days extra as of today after 421 days of scheme completion.
I have written back on 11.07.2020 to process my money return or else I shall be escalating the matter. However, no one has replied till date.

Here with I am escalating this matter now and waiting for action. Also, I expect suitable interest payment for the extra days elapsed. If needed; I am also ready to take this matter with consumer forum!!!
I leave it to the discretion of Tata and group for their quick reply and return of money.

TSN swamy
[protected]@gmail.com

Dear TANISHQ COMPANY,
So here is my part of story, we walked into tanishq chandrasekharpur branch, Bhubaneswar there was this staff called sanjay in 2nd floor. He behaved rudely. The fact is as soon as we entered tanishq people started telling us to maintain distance!
What the hell?
I am a educated woman and a doctor and I know how well corona distance should be maintained. But consistently talking and irritating us by telling us to maintain distance makes no where sense!
I am a loyal customer of tanishq but this kind of behaviour is not expected. We are customers and we are coming to give you business but this ungrateful behaviour is not expected!
You can check the cctv footage as well.
The reason I am writing this review is not because I want to degrade tanishq but I want tanishq to improve its customer service. Even I am a literate woman and I know how customer service executive should behave. So please improve your service.

I had submitted form for golden harvest policy on 12/06/2020, but did not received any refund. When i called customer care they said there was some technical issue, please submit form again. I submitted again but till date i have not received my refund.
This money is very important in this pandemic situation.

I have two golden harvest scheme accounts with tanishq, one got matured in march & in return, i got a voucher for that amount for purchase.
On akshaya tritya i ordered a 24 carat 5 gm gold coin, but it could not deliver on the 12th of june, now the company mailed me to purchase a new one.
First, i purchased this coin from the e-voucher which i invested & i paid additional money from my pocket.

Neither the company is giving the product nor crediting my whole amount included additional paid apart from e-voucher.

I tried many times but all in vain.

Its a corporate companies.. So all buttery employees wil roam around you with insisting on gold harvesting plan.. When it comes to a service, i wil advise not to go to them at all

I baught set of rs. 10.37 lack for my wife..in 4 month there was a minor weild broke and it requires again stick back. Mi baught from delhi and ask to repair it in ahmedabad tanishq stores, the guy was asking for rs.2000.

They charge you almost 1100 rs. Per gram labour cost.. Which is highest in industry.. Still when you return gold to them they wil cut do cut off 3% of price... It means they can't let you be in profit..

Special bad experience you wil have is at ahmedabad stores.. They won't even tell you about cashback or other offers.. All are literally disapponting and worse..

Little good experience i had was at delhi and chandigarh stores... Where employees will tell you all benifits like cash back offers and other schemes at front..

We have opened an account under GHS Scheme, Our Account No. is
GST/[protected]/2019 Dated-10.11.2020
Due to COVID 19 unable to continue this and requested for refund on dated 10.06.2020.
After so many follow us with customer care and their executive ( Mr. Mayank )
till today we have not received payment.

I had ordred for a watch on 7 june and payed the amount online. But i didnt get a confirmation email of order details.

I had called the titian customer care on the same day, one of the analysts had told me due to server issue from their end the order was not placed and the amount will be refunded to me after 3 days

I have called the customer care 3 -4 times each time they tell me that the amount will be refunded after 5 days and 7 days. I have even raised a ticket for this issue and i am following it up.

Today when i called the customer care they are askng me to wait for 6 more days. Its been
17 days i am waiting and following up.

Dear sir,
I enrolled my self with Golden Harvest Scheme of Tanishq on 06/04/2019 and maturity date of this scheme was 06/02/2020. As we all know that because of COVID -19 situation it is not possible to go for shopping. Therefore I requested them to kindly pay back my fifty thousand with gift voucher as proposed by them as I would purchase gold as and when the situation became favourable. All details regarding the account of GHS along with cancelled cheque and Aadhar card no. were given to Tanishq Dehrdaun on 30th may 2020 by requesting them to pay back my Rs 50, 000. After getting in touch with Tanishq store at Dehrdaun many times I have not received any money till now. I am a premium customer of Tanishq. You can check my account with Tanishq ( my mobile no. [protected]) and can see my shopping done with Tanishq stores since four years. My requests have been falling on deaf ears since a long time and I am in urgent need of money. Please take all necessary actions to and do the needful. Thanks & Regards
ANJANA OBEROI MOBILE NO. [protected]

I bought titan spectacles about an year ago. Now the hands of the spects became lose. I took them to the titan eyeplus customer care near me and they said it's due to the hard water at my place the screws become rusty and can't be fixed.
I called customer care. They gave a token number. But no one called me back.
I put mail to titan service twice but none of it helped.
Here are the complaint numbers i got them through mail.
Case number tkt-[protected] has been created.
Your complaint reference number is tkt-[protected]

Dear sir,

I have serviced my titan watch at titan world, adajan, surat, gujarat.
I am very disappointment with your service.
1) your dealer said me to deliver the watch within 3 days. But already i have got call after 6 day. Even they are not bother to inform me about the same.
2) when i demand for gst bill the manager have no idea how to feed my company's gst number and how to raise bill. Couple of time...

Dear sir/ma'm,

This is with reference to the titan wrist watch purchased for my wife from "world of titan" store, kankarbagh, patna - 800020 through their invoice no.[protected] dt. 06.01.2019.

Since last 3-4 months, it's golden colour is fading from several places viz. Bezel, cases, crown, bracelet. (Images attached).

When i visited to the world of titan service centre at kankarbagh, patna....

Id[protected]_ urgent[protected] tkt-[protected]

This is regarding the payment transfer of amount which has been promised to transfer in my account in 4 to 5 days. However it's been 20 more days with delay and now again tanishq customer care sent me mail starting that this will delay for 15 days. And instead neft they will be sending cheque??
This is really a pathetic service and false commitment what i got as of now. Earlier i was committed to transfer amount in bank account and now again they said they are saying abt cheque.

My contact details is [protected] and i have provided all details in mail attached below.

Please look i to this matter immediately and transfer amount asap to avoid any further escalations.

Thank you

Email snapshot

Dear rohini,

Greetings from tanishq!

We apologize for the delayed response and inconvenience caused.

Please be informed that your refund is under process and we will get back to you with neft reference details within 3-5 working days. We are extremely sorry for the unprecedented delay owing to the current covid-19 situation.

Please feel free to call us on[protected] or email us at [protected]@titan.co.in for any further clarifications between 09 am to 10 pm.

Warm regards,
Tarannum
Tanishq customer care
— original message —
From: rohini pamela [[protected]@yahoo.com]
Sent: 30/5/2020 8:13 am
To: [protected]@titan.co.in
Subject: re: golden harvest encicle id[protected]_ urgent[protected] tkt-[protected]

Hi team & imran,

Please confirm the status of below request of processing amount to bank account as provided in last email.

Also this is inform you that i have again received message in registered mobile number to update details as below_

"dear customer, we understand that in the current situation buying jewellery may not be a priority. Hence we have closed your inactive gh a/c[protected]. A cheque equivalent to total instalment paid value will be issued and dispatched to your registered address soon. If you wish to receive the refund amount through neft please share your bank a/c details using this link: http://smsd.in/K7SdlKNC. t&c. Ph:[protected].

Please confirm why i have to update again details when i have already shared all docs and details with you in mail. Also is that again it will take 12 days to process the amount??

It's been already 10 days over that i have given request. Please call me or revert asap with all details when can i expect the amount in my account.

Thank you
Rohini pamela
[protected]
Sent from yahoo mail on android

On wed, 20 may 2020 at 11:26, tanishq care
Wrote:

Dear rohini,

Greetings from tanishq!

Thank you for writing to us.

We have taken your request to process refund of total installment paid value against tanishq golden harvest a/c no.[protected] and thank you for sharing bank details of the gh a/c holder. We will facilitate refund through neft within 12 working days. We are extremely sorry for the unprecedented delay owing to the current covid-19 situation.

Hope you find this solution helpful and we once again assure you of our best services at all times.

Please feel free to call us on[protected] or email us at [protected]@titan.co.in for any further clarifications between 09 am to 10 pm.

Warm regards,
Imran
Tanishq customer care
— original message —
From: rohini pamela [[protected]@yahoo.com]
Sent: 20/5/2020 11:01 am
To: [protected]@titan.co.in
Subject: golden harvest encicle id[protected]_ urgent

Team,


Golden harvest encicle id[protected]
Act no - krm/[protected]/2019


Request you to proceed for closing and proceed to credit the amount in below account number.

This is regards to message received on above inactive account & also confirm from customer care regarding closing of account. Please find attached documents for reference & disbuse 14000 in axis bank account (Refer attached cancelled check)

Feel free to call me on [protected]

Doc attached as below-

Doc - cancelled check of account number
Address proof
Pan card
Golden harvest card

Also, confirm how many days it will take to refund the amount.

Thank you