Titan Company Complaints & Reviews

₹8000 has been deducted for a failed transaction to TANISHQ dated
04/12/2020 11:53:03

Transaction ref ID[protected]

Name : BILLDESK

Account No : XXXXXXXXXX4076

IFSC Code : HDFC0000499

VPA : [protected]@hdfcbank

My upi- [protected]@icici

I placed my order at Tanishq hsr layout for 2 earrings around mid October .In the terms I paid the amount as mentioned in the agreement and the receive date was around 11 or 12 nov and today it is 2nd dec still the branch doesn’t give a concrete date to deliver my product.No proactive efforts was done from them to inform me the order status . I have to call them everytime and even to the extent I visited their branch. Regret my purchase from the concerned branch.

I have placed an order vide ref No. CCAF No. PXM 2000205 dated 14 Nov 2020. My order was for making a pair of bangles which was due to be delivered on 21 November 2020. On a phone call made to the company, by me on the due date, the reply from the company side was that the same would be delivered within next three days. However, No response was received on the assured date 24 Nov 2020.

On 28 Nov 2020, I again rang up the company, this time, the person attending the call could not recover the order details from its data base with reference to the order memo cited above. The attendant then made a few enquiries on the order and also he wanted my phone number. He then connected me to another staff in the department who casually told me that the order is yet to be received from their godown.

I request the authority to see to it that the ordered item is delivered at the earliest.

I have an account with tanishq golden harvest scheme and i was supposed to pay my last two instalments of Rs. 7000/- each but upon doing so my first transaction failed as the screen showed error at the end. After that i made another two transactions of Rs. 7000/- each, which were successful. But my account was debited thrice. And there is no refund in my account as of yet. I even complained with my concerned bank but they responded that the failure was at your end and the transaction was successful at the banks end. So in order to get the refund i need to contact with the merchant. Kindly refund my amount of Rs. 7000/- as there is no credit of the same in the golden harvest scheme account.

Dear All,
Compalint was raised through tanishq customer care email [protected]@titan.co.in on 21/11/2020.
Till date no revert.
Details of complaint:
On 08/11/2020, I have purchased jwellery from Tanishque Inorbit Mall, Vashi Branch.
I have given 2 tanishque Fingure rings to exchange and adjust the amount in bill payment for new jwellery purchased on that day.i.e 08/11/2020.
However, I am not convinced with the exchange rate/amount given and applied that day for my old 2 rings which gave in exchange.Same is not even mentioned in the bill.
Kindly check and send details with old purchase and exchange amount details for both rings.
Till date Tanishq customer care has not reverted with complete details of amount adjusted.
Regards,
Bristi Rekha

We have order dimond ring on 17th Oct . Nikhil was the attended person he told me that estimated Delivry date of product is 17 NOV and on receipt same date of delivery was mention.

I have called on 17 Nov then your representative Nikhil told me to it will be deliver on 25 because of covid.

Now on 25 they are telling that we can't able to deliver on till 30th Nov.

My engagement will be on 29th Nov that i was told earlier.

Now I am very upset from your service and commitment.
Order number is 616
Name : vishvajeet gupta
Reg mobile no. [protected]

Please resolve it as soon as possible.

Today 25th November, 2020 I had visited Tanishq store located near ABC Godown, Khoyathong, Thangmeiband, Imphal. It was around 2:30-40 PM that I had entered the store. I was there to enquire if a broken gold chain of a relative could be restored/exchanged. The chain had broken into 6 pieces of different sizes. All the pieces were kept inside a Tanishq box from earlier purchase. After going through Covid-19 protocols at the entrance and signing on the register, I approached one lady staff who was free at the time. Upon enquiring and taking out the box (with chain), she asked me to show it and handled it by herself (the outside of the box cover faced towards me) without putting down the items first on the tray for sorting, even as we were communicating verbally about the same. Sensing the items were better put on the tray, I took the box from the staff so as to do the same. As I was checking the items one by one, putting them on the tray. I found out that one small piece of gold was missing. When I pointed out, she asked if I had carried the box inside my pocket to which I replied I just took it out from my bag I left at the store's counter. She asked if I could check inside my bag as lid/cover of box could have opened, to which I told her the company box is sealed tightly and there's no way it would have fallen inside. she also hinted that I could have left the piece at home, to which I replied I had my wife took picture of all pieces separately and together when we put them inside the box. I called my wife, informed her about the issue and she sent me the pictures she took, which I showed to the staff to point out the missing piece. After while, I told her not to feel bad, but to call her Store manager to sort out the issue together as the small item was undoubtedly 'lost' inside their store, , to which she obliged. The manager was briefed about the same, and I asked if we could check CCTV footage recorded for the area we were in and for the specific time period. I had requested the same to ascertain the circumstances leading to the lost of the item, but the manager bluntly said the item that small would be hard to find through CCTV camera and asked the store caretaker/helper to sweep the area. While we were there waiting, after a round of sweeping, the helper found the item on the floor, below the chair/side of the table where the concerned staff was seating. I am glad we found it although I wasted roughly half an hour there trying to resolve the issue. The store may look at the CCTV footage relating to the incident (2:30-3:15PM) to figure out how the item had fallen on the floor, on the side of the staffs' area, or if it was a deliberate attempt by the said staff to hid it and take it afterwards. Whatever the circumstances was, only God will know unless the management takes the issue seriously and look into the matter ( as to how it happened) rather than trying to save each other's faces (of staffs) before the eyes of customers, compromising on customer care all along. With this incident, I returned back having a doubt about the staffs, questioning if other clients/customers had/would come across similar situations.. even trying to doubt if any dubiousness is possibly there with the products I had purchased from Tanishq.

PS: Photo of gold items attached (1. before 2. after placing on tray in store)

Dear Sir, Madam
During last year July 19 we had purchased an ear ring from Tanishq showroom Borivali west. At the time of purchase we were told that in future whenever we want buy another product against the ear ring, we will get 100% valuation of the product at that time only tax and labour cost will be deducted. For eg. If I hve purchased a a product for Rs.17000 incl of taxes and in future I want to buy a product from Tanishq worth 20000 they shall take out the market value the product on that day deducting the tax and labour cost and we would out need to pay the differential amount only. This is the normal trend in buying any diamond or gold jewellery.
On 14th November 20 we went there to buy a product (cost 26000/=) in exchange of the previous product( cost 17000/=).To our surprise exchange price offered was Rs.4000 as per their system and said that it was system issue and shall be rectified the next day to get the correct price. Since it was Lakshmi pooja the next day we requested that we would need the product the next day at any cost and discussed this issue with Mr. Patel which was the customer service manager available then. He also assured us that ideally tax and labour cost is deducted and shall ensure this is rectified in the system by 11.30 am on 15th november 20. We received a call next day at around 3 pm that value calculated manually by their commercial team is rs.10000 to rs.11000 as there is a change in company policy a year back against MIA category jewelleries and there there would be a 30 % deduction along with tax and labour cost . We found this totally unacceptable as how can management decide any policies which would go against the customer to bring dissatisfaction.On our concern Mr.Patel again assured us that he shall take this up internally and would require 2 more days time to get this issue sorted out. Today it's more than 9 days but there is no resolution but a request for 2 more days on every call which we make to him..
This is the worst experience first time from a such a reputed organization as we never expect this fromTata group.

Mera birthday 03 November ko hai .mai GHS ka member hu.àj 23 November ko pandri raipur showroom sa jewelry purchase kiya but birthday bonus point nàhi mila why.
showroom ka kahna hai ki birthday ka 15 din tak hi bonus milta hai
asha rules apka passbook ma nahi hai.
mai apka regular customer hu
company na cheat kiya hai

Sir the Titan watch service centre at St. John Buildings North veli street Madurai was closed today. The SACS Titan service centre at Town Hall road purposely not taken the case since the watch was not purchased in SACS show room. As a result not able to service my watch.

I placed order for nathiya on 27/09/2020. The sales girl Rani promised me the delivery of my nathiya maximum by dhanteras. But till now I have not received my nathiya. My wedding is approaching.

Dear Team I taken Product no. 512219Cuciaa00 Gold chain on 29 /07/ 2020.The total cost of the Chain is99, 182.
I weared 2 3 times and when I wear this it hurts my neck I cant wear this on regular basis . Its just show case for me .
I want the replacement without any loss .

Please do the needfull.

I have purchased a gold earring from tanishq showroom rewa (m.p.)., within one week, i get broken into two pieces. When i get to the showroom to return it and give my money back, they have deducted 3000 rupees.. While they have said that they will return their product at 100%.

The tanishq branch in bhelupur varanasi Uttar pradesh has poorest service and hospitality is worst, they r least attentive to new customers and hardly wants to show anything n they have so cold behaviour if i was ro rate tanishq out of 5 i would give it a big fat 0

Recently i have purchased from Ahmadabad tanishq store with the exchange of some old jewelry which was bought by the same tanishq showroom only . After valuation of all the exchange product the have deducted the discount which was given at the time of that that product purchase . Now my complain is how they deducted discount which was given at the time of purchase of that product after 4 years back . it is almost 15% of the total market value .
My Self Mitesh Shah and my contact no is [protected]
My Mail Id : - Mitesh [protected]@yahoo.com

I placed the order for the jewellery on 26th September 2020. And i have not recieved the jewellery till date. Everytime i ask for the date of recieving jewellery, they give me a reason or other. It is now 1 and half month for my order and i have not recieved it. It is my worst encounter with tanishq, irritating the customer with such delay.

2 weeks back, I went to this shop with my family for ordering specs and had a very horrible customer service experience. One of the staff by the name Srinivas misbehaved physically with a lady in my family intentionally and the overall experience was horrendous. When we cancelled the order, they initially said they cannot cancel the order and said they can only refund the money to wallet. After huge number of follow ups, they agreed to give back our money. I have been writing emails constantly and calling customer care/branch staff at titan. However, very poor response from their side. Overall our experience was very bad with this place. Forget, maintaining social distancing policies. I received my money back only after 2 weeks of continuous follow ups. From their end, I received calls around 2-4 times, when everytime they would say that they would deposit money into my account but they wouldn't. I have been sending so many follow ups to customer care in writing as well. They have always been saying that they would update us. A ticket number was assigned but no action was taken.Think twice before visiting this shop. I would never recommend this to anyone.

I have submitted my band in titan World Mayur vihar Delhi 110092 on 21st Oct and they have told me that I will receive replacement after 3 days but now today is 11th Nov and still I have not received replacement and showroom guy Mr Suraj is not answering my calls .this is really not a good process to serve their customers. Please revert with proper solution.

The staff at the siliguri branch has no clue about customer service...As a new customer I stepped in and there was no reception, I waited at the counter for over 30 mins without attendance...and was later asked to wait at a different place since there was an old customer who stepped in...with such a service I am afraid no new customers will step up...I would prefer not to step into a Tanishq showroom again if such is the standard nor would I recommended to anyone I know...pls look into it

Hello i am sadhna when i going to tanishq all are things is good but when i meet there salesman name is sushant sakpal they used abuse words to me i also compleint in there jwellers but nothing happen so please i request issue it, there are wrost salesman ever