Titan Company Complaints & Reviews

Respected sir/ mam
Respected sir mane 21aug 2018 purchase kiya tha titan store anand se .30 sep. Koi chain issue hone se mane anand store par bheji thi kariba w0 din bad vapas watch mili lekin thide samay bad firse vahi issues aya to feb 28 ko mane mehsana store pe bhiji lekin abhi tak nhi mili to meri request he ki watch muje vapas nhi leni ap unko becha ke jobhi paisa mile vi tata charity ma donate kardena
Thank end
Regard
Vijay s chaudhari
[protected]

Sir
I have mailed a complain (Complain no. Ticket id: [protected]) through mail on 01/04/2019 to titan customer care, but till date i have not got any solutions from their end. I have mailed to their reginal corporate office also, but no response from their side. Today when i have called (Ph no. [protected]) they said the complain is closed (Complain no. Ticket id: [protected])
As a regular customer is this the response i m suppose to get? Also my problems are yet to get a solution. My redemtion wdc voucher will expiry in may' 19
Look into the matter on urgent basis

Thanking you
S. Chowdhury
[protected]

Hello top management

Please refer to my email of[protected]

Do you and your customer support team really exists and are interessted in handling customer grievances?

Your auto generated mails says someone will contact with in 24 working hours.

This mails was sent to me on[protected] in response to my mail of[protected].

I appreciate the highly delayed response.

I can understand the delayed response as there would be millions of customers in queue before me waiting for your response.

Anyways till date no one bothered to call up from your customer care dept.

The dial comes out on it own after 3.5 year o[censored]se. I never ever saw any screws on the backside of the watch from day one. Which clearly shows it was a manufacturing defect. I use to believe that it must have been some new technology that the dial is hard pressed so that it does not come off.
But was shocking to know that the screws are missing from your staff...

How can screws come off if it was in place, when the watch came out of your production lines????

I want 100% refund or a replacement with a fresh piece

Warm regards

Anil gupta
[protected]
[protected]@nineo-m.com
[protected]@hotmail.com

Please be informed that I had purchased gold item from TANISHQ on 18.04.2018, by using HDFC credit card (last four digit i.e. 7779).
As per commitment cashback to be received within three to four month automatically, But I have not received agreed cashback till date in my account.

Kindly look into and arrange to provide my cashback ASAP.

Also note my Request number of HDFC customer care # [protected]

I placed an online order for a titan watch on their website on 23/03/2019 to be delivered to belgaum. The watch has still not been delivered, and i am unable to contact anyone from titan. I have sent several emails to customer care and tried calling their customer service number but no response from either. My card has been charged for rs. 4995 which is the price of the watch. Thoroughly disgusted with the lack of customer service from titan. I have been a loyal customer but this is the last time i am buying anything from them! Please do not take your customers for granted.

I visited tanishq store in vadodara on race course road on 7-4-19. I had a ring which i wanted to increase the size because the size was not fit in my finger. We got an attendend whose name was kaushalya baria. N i told her about my problem that i wanted to increase the size of ring. But she insisted me to select another one. And was not attending us properly and showing any good designs i again told her to increase size of same ring i had. But she told that it will take 1 month and was continously insisting me to buy new one. As it might giving her more profit.

Before buying the product u people so nicely say if any problem come back we will entertain you. But someone comes back u people start thinking of making money of your own and will never think of customer's view what they want and start giving your views.

I had given my creampie for repairs in pune city. Here's the address : Shop No 3/4/5, Devgiri Apartment Opp. PL Deshpande Garden, Sinhgad Rd, Niranjan Park, Anand Nagar, Pune, Maharashtra 411009

The store which closed since two months and I'm unable to locate the store not the customer support is of any help in locating the store. The watch is of 8k

Sir, i had been ur client since 2014 (Encircle id[protected]. On 17th march'19 i paid rs.3.5 lac as 90% advance for 2 solitaire rings for marriage of my son. By the sales personnel i was first told that i shall get both rings made as per our design & size in 8-10 days then after time they said min. 14 days will be needed. Ok no issues so far. Now today on visiting this outlet i was told it will be ready by 15.4.19 i. E. Almost 1 month after paying the money. Will the company pay me interest for keeping my money for such a long duration? At the of booking time there was discount offer of 7.5% on purchase of 2 lac which also i feel another way of trap.
Now shall i delay the ring ceremony of my son just b'coz tanishq is holding one ring. I fail to understand the uncalled for delay for a simple ring. Are u going to get the stone from some s. African diamond mines?
On a serious note let me narrate one proverb - one dissatisfied customer is more harmful then 10 satisfied customers. So take this issue on a priority basis & ask ur salesmen not to make false promises to deliver the product in 14 days. I read ur t&c at point no.2 on priority order & credit note, which is silent on delayed delivery on ur part but has the right to forfeit the deposited amount if article is not collected by customer within 15 days.
What a mockery of justice! In such a situation i shall be entitled for interest on deposited rs 3.5 lac for delayed period. Think on it.

Hi team

I purchased fastrack reflex smart watch around 5 months before and after that much small time, it's battery backup reduced to less than 2 months. I gave it to service centre as well in central mall rohini but after 1-2 week i got it back and still it's reporting same problem.

Requesting you to either give my money back or replace this watch with something else.

Also it not get connected very well, without internet it keeps on disconnecting. It doesn't show all enabled notifications as well, it shows notifications on its own whenever it wants and sometimes it does even show notifications.

Jo number: jo[protected]
Jo date: 26 feb 2019
Variant : swd90059pp06
Date of purchase: 9 oct 2018

I purchases three watches from titan store, capital mall, bhwadi (Rjasthan) on 17.03.2019. One watch suddenly stopped on 27.03.2019 and its back cover also became loose. I straightway visited the store and described my issue. The technician (Mr. Dinesh) without any communication skills told me that you have changed the battery from somewhere and now its chargeable. 110 rs is not a big deal for any customer. Now there are three things.
1. How can a local battery got fitted in a watch of titan?
2. Titan needs to train their personnels how to behave with the customer.?
3. Within the days of purchase why will a customer get his battery changed from outer source when the watch is said to be under warranty.?
4. How can i trust titan service for one year if in first week such things happened?

I gave a call to customer care and told him the situation he gave me a ticket id: [protected]
Now my point is it is a franchise showroom so is it not possible that the persons working there has changed the battery if he is not trusting the customer out of common sense. How will a customer believe that the battery inside the watch is of titan? Out of trust only but such showrooms are spoiling your image and i seriously need an action for my complaint. Meanwhile i saw many customer complaints present at the store customer book and no actions were taken on that. This is also alarming for your firm.
Regards
Vaibhav chauhan

Hi,

I have purchased Sonata SF Smart band on 06/01/2019 from World of Titan HSR store in Bangalore. During initial days band was charging through laptop but suddenly it has stopped charging through laptop. It is charging improperly only through mobile charger. Battery backup is also reduced.

It is clearly the manufacturing fault which has occurred just within two months of purchase. I bought the Band to HSR store from where I purchased it and they are denying to replace it despite the fault it has. They are just taking their hands away instead of solving problem.

Being a regular Titan customer this is really frustrating and annoying. I am sharing Invoice and warranty card for your reference.

Please do the needful and replace the fitness band which is kept in store from past two weeks. Ticket id raised for this [protected] is taking longer than estimated time. I have not received any response since couple of weeks. I am highly disappointed with Titan service. First of all store executives are not willing to take initiatives and help out in this situation moreover customer care department is also non-responsive.

Till now I was experiencing good quality and service from Titan but I can observe decreasing quality of products as well as poor customer service day-by-day. In future I will never prefer any of the Titan product and I also share this pathetic experience from Titan so that people can make their better choices of going with other products. I am highly disappointed with after sales and customer care services. Please send me your escalation matrix so that I can highlight to your senior authority about decreasing customer service.

Just in a year of purchase the watch stopped working. Purchased in may 2018 now stopped working. Purchased from hyderabad abids (Kamal watch). Unfortunately i lost the bill. Bought it for 15500/-. Waste of money. Expect a watch replacement. Hope titan understands my situation. My first watch from titan. I tweeted in twitter also. But no response. I purchased fastrack, sonatasf also. But no issues with them. Im a titan encircle member. Ready for replacement with extra payments if required. Hope the issue be settled 🙏

Hi,
My name is sreepriya. I am a tanishq customer from past 16 plus years. Yest was the bitter exp i had at your tanishq kormangala store on my morning visit. On arrival at the store in my car, immediately the stuff who is responsible for valet parking took the car keys and asked me to goahead in the store stating he will takecare.in the process i handed over the keys and left thinking that the person will park my car immediately as per rule. But to my surprise wen i was in the store looking for the collection, ur store manager came and said that ur car got hit. This was a shock. I immediately ran and noticed that the person instead of parking my car after taking my car keys went ahead to service another customer leaving my car unattended and on road. Meanwhile my car ramped and went ahead hit a bolero. This has been a very negligent and irresponsible behaviour o[censored]r staff members for which i paid the penalty for. I had my own fight with bolero owner without my mistake. Tanishq management just took a back seat in entire scenario and played no role in taking the responsibility. There seem to b no human values and ethics left. I was at a big loss for no reason mentally and financially. I am writing this complaint so that it can be heard and taken care. I also claim compensation for my car repair which i am bearing becoz of someone’s mistake. I may have to go consumer court if this is unheard. Looking forward for ur support. Pics attached for your reference.

I am an ex Titan employee and i have informed earlier as well that the mobile number which is updated on this complaint site was mine and i am no were connected to it.

I am receiving random calls across the different parts of all region at any time which is disturbing and annoying my daily routine life. I have already escalated this matter to the retail head and human resources department but still the issue remains unsolved.

Kindly get it clear to avoid any further legal action from my side.

Hi
As per our last conversation with you i have deposited watch to world of titan khar. (W) and jo no. Jo[protected] as you wanted me to call you after submitting the watch to your showroom in khar (W). I tried calling you but there was no response. After taking from titan from[protected] i have spent around rs.1000/- towards conveyance and i have wasted my time around 10 hours. I bought the watch from a well know brand thinking if there is anything you guys will take care of it but i did not get any good response from your response. I am really disappointed. I am feeling cheated as you
Guys are asking me to visit again and again to your showroom. I am harassed because of your this kind of attitude towards your customers. I want refund i cannot run again and again to your showroom
For my watch it was your duty to provide me the solutions. I want immediate response from your side. I want refund or replacement today itself.

Hopping immediate solutions from your side. Waiting for your call.

Thanks

I buyed edge titan watch in the month of december 2018, i m facing some issue so i had deposit same to service center, the helios watch store, i -21, central market, lajpat nagar’s new delhi, it was supposed to be given by 14/03/2019 or they will reply but they didn’t inform me regarding status of my watch neither they pick up the landline number. Job no. Jo[protected].
With regard
Pradeep kumar

I have placed titan watch order via online through your registered website
I. E. https://www.titan.co.in/ and received the same on 31/10/2018. I am
Facing serious issue with this watch as it is getting slow and slow every
Time and not displaying correct time as and when required.

I have visited your official titan showroom i. E. World of titan (Khar
West), mumbai, three times within 4 months’ period due to the same issue.
This watch is under warranty period still i am facing this issue. This is
Not expected from famous brand titan. I have sent you last email on 27th feb 2019. But still no one visited to collect the watch. I am disappointed
With your service. Titan is good brand but the watch is worst i am facing
Problem on daily basis i don't have that much to visit to showroom on daily so request you to refund my money.

Request you to kindly refund back the whole amount to my registered bank
Account. I am your regular customer and still received this kind of product
From your end. This is not expected from your team.

Attached is the invoice of the watch, warranty card of the watch and screen
Shot of the delayed time of the watch for your reference.

I have called provided number more than 5 times but no one is picking up the phone. Request you to kindly resolve the issue either but replacement of watch or refund of money.
Titan service is really frustrating rather than resolving and you as a brand name titan does not care about customers sentiments, you only believe in selling of product and marketing the same. You does not care about whether customer is satisfied or not. This is very poor service provided by titan and poor product as well.

I bought 2 gold bangles (22carat) having variant no. 513017VGOR2A00 from Tanishq Kamla Nagar, Delhi branch on 04/01/2019 vide invoice no. DKN/CM/8659.Within 2 months of purchase the small golden beads attached to bangles have started coming off and have already lost one bead from each bangle till now. To avoid any further loss my wife stopped wearing. This kind of terrible manufacturing defect was not expected from a renowned brand like Tanishq. Since this being a manufacturing defect should be fixed free of cost at the earliest from any of your outlets in India. A positive response is anticipated.

I visited kottivakkam branch today. This is my fourth or fifth visit at this branch. Last visit and today’s visit, i had pathetic experience from the staff. They were least interested in showing the products, promoting the products or even have eye contact with the customer. They considered me as a burden when i entered the shop, as if they had a busy day, when all of them were sitting idle watching the vehicles passing by. Very poor attitude of the cashier, who doesn’t respond to the customer, even after repeating things. And the sales guy was targeting something huge from the customer, when he realised that, my purchase is not of his expectation.

Respected sir
I nikita saini had taken a ring from tanishq from pitampura store. It a a diamond ring of gold (Reddish) colour on[protected]. But its colour is fadeing and one diamond of ring has been removed. I dont knw how's it is possible from a reputated company that a product of that much bad quality has been given to a customer. So its my humble request to take a strict action against it against the store. For further queries i will visit branch soon.
Thank you