Titan Company Complaints & Reviews

Sir I am living Tuticorin, Tamilnadu. I went to Titan show room in Tuticorin for gave my watch for service. After the due date they didn't service the watch properly. When go to the showroom they ask to wait for ten minutes. I am a busy man. In my busy schedule I go to the next day of commitment they said the same ten minute waiting. They will not treat the customer respectively. the service is worst.
by

Jebakumar

Dear titan team I Nail pundir bought two watches from your company showroom, sharma house, near thodo ground, rajgarh road, Solan (Himachal Pradesh) My Second watch sl.no.002, Variant Number 1527BM04, Description DA207. My this watch's chain was difacted and from the next date of the sell i visited to the showroom and they also admitted that chain was not proper and assured me that i will get another chain within 15 days but after three months by asking them again and again i have not got any chain. On 31/12/2014 i talked to titan customer care and they also assured me that with in 3 days we will solve it and call you or mail you. They give me also complaint no(727450) but not get any call or mail till today. I again talked to them today and they again assured that we will solve it but nothing done. I cant expact such a poor service from such a big Indian company. Kindly answer me on my mail id (pundir.[protected]@gmail.com) or my mobile no ([protected]).

Hello Team, I want to replace strap of my Obaku watch but it seems this strap is unavailable. I already tried to search strap at 3 different World Of Titan in Pune. I deposited my watch at Chinchwad Branch for more than 2 months but could not get strap.Titan world guys says that strap is out of stock and they need to order but it has been an year or so I am keep approaching them but not getting any response from them. I have given a complaint on customer care no. and my complaint ID is 708953.I have called to customer care at least 10 times every time they say we will escalate your complaint. But of no use. They have given me one no of higher authority named Rajani who don't receive phone and customer care people don't have any another no. Months back I received a call from this no. ([protected]), and they said within two weeks they will make strap available at Chinchwad branch but still I am waiting for the same. Could you please help me to get this issue sorted out. waiting for response. Rajashri Rathi. Mobile No.[protected]

I started investing Rs.5000 every month in Tanishq's much publicised Golden Harvest scheme in JAN-11. After paying 1 installments, i have stopped, now as per their new policy this scheme has been withdrawn and they are returning the money to consumer, i have applied for refund 1.5 month back at Vashi- Navi Mumbai Store with all required details, and people their has confirmed the refund with in a 10 days, also they have given me in writing now its also most close to 2 month but nothing is happen, when contacting Vashi Store thay are just giving me time of 1 week/10 days but still not received the refund, i have written 3 e-mail to management people but they are least bothered, mail was sent to Mr. Bhaskar Bhat ( MD of Titan ), CK Venkataraman ( CEO Jewelley ), Sandeep Kulhani ( Vice President ) on 28th Dec, 2nd Dec but no one has turned up. They are list bothered for their Brand Value and Customer Care, , , , i will never suggest to any one to buy any thing from Tanishq...Himanshu ( [protected] )

I had purchased Diamond Pendant on 11.01.2014 and it was broken after 3 months and again we take up the matter with the concerned outlet and as per their instruction I had deposited the said item in their outlet to repair during the month of October and they returned to us on 13.11.2014. But sorry to say that after two weeks again it became crack in other parts of Pendant. So, it seems Tanishq has loosing the faith of customer and such type of complaints are not expected from this reputed brand. It is totally harassing me to go and inform them about such type of defect and beg them to do something for repairing.

Hi,

I brought a Titan HTSE watch Model- 1572KDA from the World of TITAN, Near Ghaari Chowk, Raipur.

At that time I was convinced that the watch meets all the standard specifications and is the best watch ever.

And the Glass is scratch proof and strong.

But with a little dash with the car gate, the glass broke-up.
When I went to the same shop, they are saying that I have to pay Rs. 1500 for its repairing coz it is neccesary to buy whole body.

My watch is under warranty.
please resolve the issue.

Titan Customer care Date- 17.12.2014 132/133 Divyashree Technopolis, Yemalur, off old Airport Road, Bangalore-560017, Karnataka. Dear Sirs, Re;--Complain against manufacturing defect of my watch purchased from your Showroom at Gurudatta Apartments, Shop No. 10/11, M.G.Road Panjim Goa-403001 on 02.02.2013, DOC No.[protected], TIN-P/3518. Variant No. NB9355NL01, Description D663, Cluster-GPURP for Rs.7850/-( Model NB9355NL01) The abovementioned watch was purchased by me under your warranty against manufacturing defect for two years. But I am very sorry to say that the quality and service of your watch is is enough to make a person’s life horrible. I am going to narrate the details of trouble borne by me due to this watch. 1. On 27.01.14 I was forced to go to your above showroom as the watch stopped functioning and in line with the terms of warranty they did the repairing(441 MAS) and I thought the defect was accidental one. 2. After few months my idea over the product and service of your watch got mild push when again I saw the watch stopped functioning. So, on 16.07.2014, I carried the watch to your Showroom at 1, D.H. Road, Taratala, Opp. CESC Building, Kolkata-700038 and they did their repairing and gave me back the watch on 26.07.2014.(No.264) 3. The watch gradually became a nightmare to me when again on 14.08.2014, I found the watch was not functioning. To be very frank I thought to throw the watch to a dustbin but checked myself and again deposited the watch on 14.08.2014 (No.312) to your Kolkata-Taratala Showroom. Again they did the repairing as a matter of routine and I came back with the repaired watch just to see how early my next visit would be? 4. My apprehension becomes true when again I saw the watch stopped functioning and this time I think it would be proper to convey my grievance to you directly without going to your showroom repeatedly. Hope, you will, after going through the details of my harassment simply because of purchasing a wristwatch and that too from a company of high repute appreciate my agony and resolve my grievance only by replacement with a new one having further two year warranty at your end to prevent myself from proceeding to Consumer Redressal Forum with the demand of replacement, compensation for mental and physical harassment and cost of litigation.. Please note that I will not again go to any of your Showroom with this defective watch. For your convenience, I am giving you my email id so that you can contact me. [protected]@gmail.com Thanking You, Yours faithfully, KANAKAVA ROY. Cc to, - 1. TITAN, Gurudatta Apartments, Shop No. 10/11, M.G. Road, Panjim, Goa-403001. For information and checking of their records. 2. TITAN CARE, 1, D.H.Road, Taratala, Opp. CESC Building, Kolkata-700038 for information and checking of their records. 3. In-charge of Eastern Regional office, TITAN, Block C, 8th floor, Apeejay House, 15 Park Street, Kolkata-700016

Cutomer acknowledgement form ref:ID:1214ASO401B11555OF DT.11.12.2014, aDDRESS hYD:, Name of the customer: S.V.MURALI KRISHNA, CELL NO.[protected]. Design of wrist watch for gents: 1044YL01: Complain as per ACK: S/G REPLACEMENT. Remarks given in ACK after verification of watch before me by the technician name not known: CASE STRAP WEAR OFF M/G Damage. (Here we asked him to replace the gold chain with leather strap (which we had handedover to him). Approx.delivery: 12.12.14 Rs.700 and service charges: 70= total Rs.770/-. [protected] With reference to the subject cited above, I have recieved a [protected] SMS AT 1314 Hrs.of 12.12.14 "Stating that Dear Mr.Murali Krishna, we need some more time to rectify your watch . Will keep you informed once it is ready. Titan Sevice. ------And at 1621 hrs. a person (name not given) and informed me through shown room land line no.[protected], Stating that Yesterday our technician has not seen the damage of the "BODY CASE" and needs to be replaced with a new one which costs Rs.4175/- as it was not seen yesterday We have given sufficient time to check while giving the watch. NOW THEY ARE CHEATING ME. WHAT TO DO. KINDLY TAKE NECESSARY ACTION AGAINST THE CONCERNED AND DO NEEDFUL TO ME. tHANKING yoU, yOURS FAITHFULLY, S.V.MURALI KRISHNA.

My watch [1491YL02 MEN'S WATCH] glass was broken. I reported to chennai kottivakkam titan service center. Below is the service they have provided. 1. A third class quality thin glass. 2. 4mm gap between watch glass and dial which allows rain, dust and dew inside my watch. So how my watch will be water resistant and now my dial have fungus on it 3. A nail polish like substance coated around the sides of the glass to hide the minor cracks on the glass and my titan watch is looking awkward 4. For this service it took 25 days and 500Rs. For this service why we need to seek titan service center. Don't titan have good glass and glass cutter machine for service?

My Titan Raga Series Perspektiv Style Code 2396KM01T watch Glass was broken and I went to my nearby Titan Showroom @ Amrutha Mall, Somajiguda, Hyderabad - 500082 for it's repair. They refused to repair my watch on their stand that this watch is banned from company and it's glass is unavailable in their service centers as I purchased it in 2008 and it is too old to get its spares parts from Titan service centers. They lied me as I have found that this watch is still sold by Titan on their site as well as on Flipkart. It is available here.. http://www.flipkart.com/titan-perspektiv-analog-watch-women/p/itmdjwwwb5fhzsbg?p...⇄ Please take appropriate action against this titan dealer located in Somajiguda, Hyderabad as it is absolutely not interested in listening to consumer's queries and misleading its consumers by giving false statements and please help me in getting a new glass for my Titan Raga watch. Ankita Gupta

Sir This is to infor you that i had purchased the Titan Watch at World of Titan showroom in Banashankari dated 26/07/14 model no NE9315BM02A worth Rs 2235/-. There is a problem in the strap which is not able to fit to the watch in spite of three visits to the showroom they are are not able to rectify the problem they have given the defected product and each time when i give to rectify the problem they will say that we require 10 days to get it done after getting i repaired three times in the showroom service center also they are not able to male it properly at last now they are telling to contact the customer care and given the toll free number after several attempts i am not able to reach the customer care. This is not the way to treat the customer i am using your products for more than 8 years i have no problem in any watch they are not even replacing the watch i have taken it immediately after purchasing the watch but nothing happened now already 4 months crossed but they are not in the position to change the watch or make it ready.Each time they will take 10-15 days to get it ready. Suggest what to do next.

I had purchased a Titan raga watch in July and unfortunately it's glass broke in October . I gave the watch for repair to the showroom since its under warranty, they said repair can take up to 45 days. I waited till 40 days and called the service centre since I didn't get any response, they said they will get back with the status, nothing happened so I called few times and finally got the reply there is still 5 days left for due date. Okay I waited for another 10 days and didn't get any reply as usual so I called customer care number and registered a complaint who informed me with in 2 working days my problem will be resolved, guess what I didn't get any response AGAIN, after 3 days called with the complaint number and was told its being escalated and I should receive some call before next day. My family have been a regular customer with Titan and I m so very upset, i m not getting my watch back neither it's getting repaired, how should I put it to consumer court? Watch was given for repair on October 19, 2014, hwtno is 239, complaint no is 707988

I had bough two wrist watches from Titan.co.in 3 days prior to Diwali to gift it to my sisters . (Order number EC00024688 and EC[protected] There were retailers offering better prices for same titan watches but for sake of genuineness and fast delivery I choose the Titan company online store itself. The delivery address for one watch was Vapi and another Surat. After 5 days of placing order, I get confirmation that your order is received and we will dispatch in 3-4 days !!! (Flipkar/Snapdeal/Amazon would have in fact delivered in 4 days from order). Even after 15 days of placing order, the goods are not delivered. Then I cancelled the order. Next day the watches are delivered at both addresses (Surpise !!!). I called the call center and they confirmed that we will arrange for pick up from both addresses. Watch from Vapi address was picked up 7 days before (17 days after registering return advice) and the one from Surat is not yet picked up after 25 days. Haven't seen such callous and carefree attitude from any eCommerce company. Initially called up many times to call center and also wrote emails for faster delivery but tired and sick with the attitude. Would never buy anything from Titan website or even Titan store. Its a shame that its a Tata group company.

Dear Sir, I had purchased a Titan Raga from Time Zone, Kohinoor Watch Company, Ajmer on 13 Feb 2014. The Model No. is 9931 WAA and the dial No. is DC-265. In sep 2014 the watch started running slow and lot of wires started coming out from the chain. I had taken the watch to Titan Industries Ltd., 2nd Floor, Paliwal Plaza, Ajmeri Gate, Near Rajsthali Showroom, MI Road, Jaipur on 14 Oct 2014. They changed the cell of watch and told me to contact them after 10 days for new chain. After repeatedly following up with them, I did not get any satisfactory reply and otherwise went back to the agency on 11 Nov 2014. On that day, I was told by the staff that watch had to be deposited with them otherwise I can go and complain anywhere. On the same day, I lodged a complaint telephonically. Complaint No. was 695248, but there was no response from company side. The complaint was lodged again on 14th Nov 2014, after which, I got a call from the service center asking for the problem, but my problem is not resolved till date. It is requested that my complaint may be looked into and a new chain be provided at the earliest. regards, Sqn. Ldr. Anurag Sharma

I have bought Titan Aviator watch model no 13565L 3 years ago. The blue color strip/lock for the watch has worn off and I want to replace it. I have checked for the same with several dealers and it seems to be unavailable in the market. It has been more than 3 months now and I am not able to use this watch . I have dropped an email regarding the same to [protected]@titan.co.in. But there as been no response . I am not sure what is the policies are . I have not received the confirmation that my email has been received forget the prgress.. This is very bad from a reputed brand like titan . I think they should not sell the produts if they can't provide after sales service . Are there any other means to approach the company ? Can somebody help me out . Regards Sandeep sandeep_sflyahoo.com

I had given a watch for replace my watch glass at TITAN show room in Aundh, Pune on 2nd of June, 2014. The team told me that it will take 15 days time. I agreed for that and waited for the call from them if it has got repaired. Finally after 3 months time when I reached their showroom they gave me the watch fixed with some glass which was not fitting the watch properly. When I told them i will not accept it they told me that the new glass will have to be brought from Bangalore which will take another 15 days time. After that I never got a call from them. Finally after another 3 months when I reached the showroom to check by myself even then the watch was not ready and they asked me to wait for another few days. To which I refused and took my watch back. In the argument with the employees there I discovered that the staff is least bothered of the customers and they work in their own sweet way. There is no established process to establish customer concerns. Mr. Subodh who is a manager there is also hopeless person and is probably not taught how to deal with the customers. Overall experience is pathetic and it is hampering the TATA brand value. Such staff should be immediately sacked who does not know how the service should be and how to deal with the customers. I want the TITAN guys to repair my watch immediately to compensate for the time and energy loss in my transaction.

I have a wrist watch Model No. 9244QAA but I am not found Belt in patna, bilaspur, jabalpur since 1 years.so, please give the information about above subject on by email or phone Abhishek kumar [protected], [protected]

Hi; I am Sudhir Pandhere from Thane I have purchased Titan watch from Tinan Showroom (Korum Mall, Thane) in Jan'13 Last month my watch had few issues like glass became dull, knob to adjust timing came out and watch was getting stopped suddenly I gave for servicing this watch to Titan showroom in Korum mall To my surprise ; salesman told it will take minimum 20+ days to service your watch I am shocked to see if company like TITAN is so slow in service I have decided not to buy any watches from TITAN in future Need to work on fast service to customer Mail Id - [protected]@gmail.com Regards; Sudhir Pandhere

Dear Sir / Madam, Regret to inform you that I was shocked to know that for changing faulty wrist belt of TITAN WATCH, company takes 2-3 weeks time. Detail of complain register is as below: Wrist belt was found faulty. Submitted to dealer on 02/11/14 which was forwarded to TITAN service centre on 04/11/14 through DC no. 8393 at Dadar. When called up the service centre no. reply was it will take another 10 days. For accessory like belt does it take more than 3 weeks. Very very surprising. WATCH WAS PURCHASED ON 25/10/2014. VERY MUCH DISAPPOINTED WITH THE SERVICE LEVEL. Look forward for early response & action. Ajay Tole (M) +[protected]

Dear sir, I prashant solanki had bought a Titan watch(model -9954, yellow&brown) in Feb 16 2014. Till now i give it to Bapunagar showroom for repairing 10 times and this is too much. Once i complaint and i got a call from Amitbhai and he told me that put your watch at our main branch. After Navratri my watch again stop and i put it for repairing to there but still i didn't get any call from your side. Many times i visited to bapunagar branch and also call to Amitbhai but same no call and no status...now what should i do...now i dont want ur watch give my money back or replace to fasttrck... thanks. Prashant SOlanki [protected]