Titan Company Complaints & Reviews

I invested in their scheme in which I was depositing rs 10000 every month. The scheme was after 11 payments they will add 1 payment by them self and than I can buy jewellery according to my choice in that amt. I paid them for 1.8 yrs and the government told them to close this scheme. I have paid them in total rs 1, 70, 000 and now from last four months I am trying to get my money back and they r just sending me different forms to fill and saying that once that is done they will pay me. It's been 4months and bit over but still nothing from their end. I have send them so many emails for refund but they r just ignoring it. So now I m ready to go in court and also thought to put complaint here as people can know what frauds can happen.

I had purchased a TOMMY HILFIGER watch on 15/09/2013. from HELIOS showroom Pheonix market city viman nagar pune. Variant Number TH1790845/D Cluster TOMMY, Cost 9495.00 First of all I want to say that the response of the service centre is pathetic. They don't bother to call back the customer about the status of the watch whether the watch will be delivered or they will keep it for life long. I am very disappointed by this type of service what titan is providing. Its totally ruined titan name like a local shops. Secondly after 4 my watch keep at showroom which i was given on 15/07/2014 I Purchased a watch on 15/09/2014, after some days My watch wasn't working I give it to showroom on 02/10/2013. again on 29/10/2014 i went to showroom because of moisture problem on watch..on that time i insisted it on being replaceed.he assure me that if iam facing after that any kind of problem he replaced it with a new watch. again my watch slow down (automatic watch stop working)and i went to the shop on 15/07/2014.till the date watch in the possession of showroom. and again they said that we cheeked it properly.now i dont want that watch.i want to replaced with new one other wise i will take a legal action. i am really disappointed with this brand and worn the consumers not to purchase titan brand as they fool ppl..one of your showroom Manager Mr.Yaman don't know how to talk.he told me to whom you give your watch spoke to him.now our staff change. Himanshu Joshi [protected]

Resepected Sir, As a final resort I am writing this complaint to you, so that some solutions can be sorted out. Sir, I have purchased model no 9952PP04J from Ms Maharashtra Watch Company, gokulpeth, Nagpur vide receipt no 18574 dated 01.03.2014. Though, I purchased watch for my son as a surprised gift to him for his achievement from your company which is a branded one, to my surprise the watch found not working not only for one time but I have already reqired it for five times from the above dealer. Sir, I request you to replace my watch so that I can see titan of happiness of my sons face which he has been deprived off due to poor services given by the above dealer. Please do me a favour.l Thanks Vinod Kshirsaut

It is third time I am facing problem in the Dial and Chain of the Titan watches. Three different costly watches I had purchased and every time I had replaced the dial and chain within one year under warranty. But after another one year I bound to through the watch. It is totally unuseable after two years. Every time I had purchased these Titan watches from the shop "The Asian Times, Baripada, Mayrbhanj, Odisha.

Dear Team, I had purchased a Titan Raga watch Model No NC9897VMO1 ON 18/08/2013 which is a silver made watch costing 18000/- and the silver strap just broke and my watch slipped off in a mall just wearing it..i had given the same to Surat Anjan Shalakha service centre and the person there gave me a receipt and told me it has to be sent to service centre in Banglore and will be received only after a month and as it was within warranty period i insisted it on being replaceed or a credit voucher to be issued to the effect as the watch was broken without any dash or any mishandling which he also certified that it had broken due to the model itself.. I agreed for 1 month and contacted the service centre after a month but still there was no news., i have visited the service centre so many times since then but the people dont even have any whereabouts of my watch and any status of it. i had lodged a complaint for the same on toll free no- compliant no -655854. on 19/09/2014 and had been assured that i will receive a revert in 2 working days but till date there is no call from the team which is ridiculous.. waiting for my watch since alost 3 months i now dont believe what is done with my watch and not even sure will i receive it back. i want a financial compensation for my watch my visits to the service centres the harrasment caused by titan which is literal non sense. I dont believe such a brand named so big works like this.. i want my money back after 3 months i dont need a used watch back. take this complaint as a serious notice or else a legal notice will be made for the same.

Hi I had bought a Titan Raga from Fifth Season, Abhishek Commercial complex opp Hotel Shanti Palace Chembur Mumbai-71 on 23rd December 2012 My watch wasn't working for the last one month and I went to the shop to get it corrected on 23rd September 2014. The guy replaced the battery and charged me for the battery. We requested him to do it properly so that we may not have to come again to which he said its fine After one day only the watch stopped working again We went to the shop today (27th September) and told him the watch is again not working. He picked it up and and shaked it and said see its again working ( I never thought that's the way Titan watches are repaired) When I said no check it as it will again stop then he realized the watch is again not working He said we will have to send it to the company and will come back only after 20 days. I said thats ok but can't it be replaced. He said "NO" Till this time he was behaving as if he is doing us a favour by sending it to the company I said you know its a pain coming everytime and expected some empathy from him to this he said how many times you have come and anyways pain is a different thing I said customer's pain isn't the main thing he shouted no you have to come its a machine and bound to get faulty (So doesn't matter its from Titan as it only as reliable as local watches) I said you can't be rude to a customer to which he again shouted have I used harsh words with you (as if he wants to abuse furter and hasn't reached his limits) I told him that you should say sorry to a customer as its his money at stake and feel for him/her He kept on shouting and I had to leave afterwards I have not seen a dealer this rude and this has been a rude shock to me. If this is the way Titan dealers behave nothing much will happen in the short term but there are severe consequences in the long term I am terribly dissapointed and even though I have Titan watches only I swear no more Titan watchs for future Regards Sunil [protected] [protected]@gmail.com Chembur Mumbai

Dear Concern, I have new purchased titan raga watch on 27/08/2014 from regd dealer, whereas i was shockeed that to find that the said watch was faulty, and as such was ruuning slow on time by almost 20-25 mins /day. As such i lodged complaint to titan dealer on 23rd sept, 20014, from whom I have purchased the same for replacement on warrenty as provided for at which time dealer promised me to look into the matter as regards the replacement of the watch fro the company. However, today I got a phone call from the dealer informing me that my watch cannot be replaced and that they have replaced the module/machine part and called me to collect the same. esteemed Sir, i am not aware about the repairs done. I request your goodself to replace my watch forthwith under the warranty as i had purchased a new watch. Sir, i have been always using Titan watches for me and my family, which kindly note. thanking You Sangita Castro [protected]

I have given my Titan Wrist watch for servicing on date of 06/09/2014 and delivery date given on receipt on 22/09/2014. As per shopkeeper told me i can get my on prior so i went one day before the given delivery date. But my wrist watch not ready and that shopkeeper told me i can get on scheduled date again i went on scheduled date but my wrist watch not ready. as per shop keeper next watch will ready and i can get my wrist watch, According to shopkeeper i went today but the shopkeeper told me that watch not yet ready and they doesn't idea about that my watch when will get ready. After my long argue with them they said you may get watch without any servicing, if they can not capable to repair wrist watch then why they are wasting of my time. Finally they are not confirming me the time and date when will get my as usual (without repair watch). Shop name: Titan Care Address: Shop No: ATM 1, 2, & 5Ground floor, MGF Metropolitan Mall, MG Road, Gurgaon

I had purchased a titan ducati watch on July 2013 from titan showroom inorbit mall (malad) but after 5 month the watch had stopped working so i had reached showroom and i had returned a watch and they told that they will replaced it and i had replaced the watch on may 2014 a automatic watch but within 3 month again the had stopped working ... i am really disappointed with this brand and worn the consumers not to purchase titan brand as they fool ppl

Hi I recently got a new spectables from Titan Eye care Kamla Nagar. The specs lenses were not made to the right specfications resulting in serious head-ache. When approaching showroom, to my surprise show-room personal suggested me to adjust with this small head-ache. I even complaint titan 1800 number but they were ready to refund only lenses and not frame money. I am not sure how can one use only the frame without lenses. The showroom did not even care of check if any other frame could solve the problem. Titan customer care registered complaint : 00040070 but no major resolution.

I am rajesh kathuria, i went for glass replacement of my watch to gangaram watches preet vihar delhi 92, the first of all the owner and the staff were not ready to give the customer slip after my arguing they just mentioned on plane paper that they have received the watch . On my call after three weeks they replied the charges of replacing the glass is 1500/- and will take one more months time, i said ok give my watch back and then i gave my watch to your authorized show room watch world luxmi nagar they just charged me 250/ rupees and return my watch in just 5 days. My main concern is just they trying to make money at the cost of your reputation. Hoping you take appropriate action against them.

Hi Sir/Mam, I have given my zoop watch for the missing glass, which is fall down somewhere due to manufacturing defect in the titan service centre on 16/08/2014 at EURO STYLE, VIKAS MARG, DELHI-92 show room ref receipt no is 1376. First of all I want to say that the response of the service centre is pathetic. They don't bother to call back the customer about the status of the watch whether the watch will be delivered or they will keep it for life long. I am very disappointed by this type of service what titan is providing. Its totally ruined titan name like a local shops. Secondly it is almost one month or more when they provide the watch my glass which they charged RS 280/-, even if it is under warranty. i called up Mr. Vikram -[protected] one of your executive, but he has told me give me back i will give return you your case without glass.can a customer can expected the reply like that after a month long waiting ???? And a watch which total cost rs 445, why should i give rs 280 only for glass, evenif it is in warranty. If this issue is not resolved I am bound to file a complain in a consumer forum regarding titan... E

I got my son's watch repaired at Titan's Jaipur service centre at Paliwal plaza. Invoice no is 523. I have two complaints : 1. When i gave the watch for repairing (strap change) I was given an estimate of around Rs 180/- whereas at the time of delivery I was charged 390/- claiming that they have told me wrong price to the spare. 2. The watch itself is of around Rs800/- (zoop- boy's). And they are charging Rs 390/- just for the strap. Don't you think that these people are maintaining the prices of goods or charges for the services at an unreasonable level by limiting, reducing or otherwise controlling the production, supply or distribution of goods or the supply of any services or in any other manner. I had lodged the complaint on their web site also. But they are so rude that they didn't even replied after so many days. Pawan Singhania [protected]

ALREADY I MAKE A COMPLAINT IN TITAN...MY BROKENED WATCH GLASS REPLACE IS NOT AVAILABLE IN CHENNAI...BUT THAT TIME THE CUSTOMER CARE EXECUTIVE CALLED AND INFORM IT WILL AVAILABLE WITH IN 3 DAYS...BUT STILL NOW ITS SAME...PLZ DO SOMETHING...ITS VERY SHAMEFULL DEEPAK ARJUN [protected]

I am a Titan customer.At 2:00pm Sept 6, 2014 I went to Jayant Watch Co.96 & 97 Sakchi Bazar, Jamshedpur.[protected],[protected]. The purpose of the visit was to collect a Divine watch given for repairs on 14.08.2014. The watch was in the warranty period. On getting the watch back, I was not given any proper receipt or document stating the nature of repairs done(battery change or machine change or both or something else). So how do I know what has happened to the watch? There was a pink form which is meant for dealer record keeping. A lot of details were missing on that which is very poor record keeping-They had not written the address, strap type and most of all did not take my signature acknowledging that the watch has been delivered. It is a major error. If someone does not take the signature of the customer on receipt of product then technically the product has not been delivered to the customer. I had to take a snap of this document to officially record it so that it can be produced anytime as required. You can have it. What was more disturbing that my taking this snap caused the dealer's serviceman to misbehave and pass rude comments irrelevant to the job at hand.He also offered the pink slip to me which actually he should keep for company records.Its a violation of company paperwork as well Isn't it the right or the customer to know what has been done to his watch and shouldn't proper document be provided to the customer as a record of repairs done? Titan is a standard watch company. It should look into this matter and stop such people from bringing down the company name.

Hi Sir/Mam, I have given my Tommy Hilfiger watch to change the glass in the titan service centre on 19/07/2014 at Bangalore Kamanahalli show room. First of all I want to say that the response of the service centre is pathetic. They don't bother to call back the customer about the status of the watch whether the watch will be delivered or they will keep it for life long. I am very disappointed by this type of service what titan is providing. Its totally ruined titan name like a local shops. Secondly after one and half month or more when they provide the watch my glass which they charged RS 1000/ only is having full scratch. Again they took back the watch and Mr. Sharif one of your executive assured that they will provide it within one day and they will give a call but till today there is no information. First of all you should Know how to treat the consumer. If this issue is not resolved I am bound to file a complain in a consumer forum regarding titan...

I bought a Titan Automatic Model no 9274LV01. The watch stopped working within guarantee period was repaired stopped again was subsequently replaced. The replacement watch was given to me on[protected]. The watch again stopped working was sent for repair at AS Rao nager show room in hyderabad again I am informed that the watch cannot be repaired. I Request you to replace my watch as it is a manufacturing defect and not out of normal wear and tear. JD sumanth E-87 Sainikpuri Secunderabad -500094 Mob [protected] Land Line [protected]

Dear sir I have purchased a Men's wrist watch from Titan Exclusive showroom at Garg Arcade, Main Road, Trimulgherry, Secunderabad, Telangana state (product doc no.[protected], Invoice no.[protected], variant no.NE9469NM01J, DESCRIPTION -DC747) for Rs.6995/- less 20% discount of Rs.1400/- and enclrcle points debit of 500 points for Rs.500/- and the Net cost is [protected]=Rs.5095/-.on 13.08.14. However, I have exchanged the watch on 16/08/14 and purchased another model of watch (Product Doc no.[protected], Variant no.NB1567KM02, DESCRIPTION-DA918) for Rs.8400/- minus discount of 40%i.e.3360/- and for a net of Rs.5040/-. But the show-room sales people have not reduced the discount of Rs.500/- (Encircle points debited from my Encircle card no.[protected] and informed that Encircle points benefit is lost on exchange. Even though, 500 points are debited from my card, I could not get any benefit. I am really wondered what mistake I have done to lose the benefit of Encircle points. I have only done exchange of watches but not any crime. Why should I lose my encircle points given by your own management. Exchanging the items for some or other reason is a routine matter in any show room for which customer should not be troubled or penalised. Its not a matter of Rs.500/- I lost but its a matter of customer belief and customer satisfaction at stake. I am a loyal customer of Titan brands for last so many years. But I am really suprised why the Titan management has taken such wrong policy. Hence I request you to consider my claim and recredit the 500 points to my encircle card no.[protected] which will definately increase the respect for the esteemed Titan Organisation. Hope you will react positively Awaiting a positive and early reply M.V.S.S.S.A.V. Prasad Sikh village Secunderabad. Cell No:94403 84163 E-mail;[protected]@hotmail.com

I was gifted the above mentioned model number which was purchased on 28/01/2014. Lately I began to notice that the watch is slowing down and sometimes it gets stopped. I took it to the World of Titan in Himayatnagar, Hyderabad on 18/08/2014 and they said they will need 3-4 days to fix the problem. I received the watch from the service centre yesterday evening and it was working fine till this morning 11 AM. I asked the person what the problem was, he just said "service problem". This is the first time this watch was ever given for service and at any shop. I could vouch for that. What i found out is it is showing wrong time and sometimes it stops altogether and it is not working as i am typing this message. I am very much disappointed with this product. This watch is under warranty. If this is the case of "FINE WORKING" this early into warranty, I have many doubts of its performance once the warranty period is over. I have lost trust in this brand. I have a fastrack watch which I have been using for the last 4 years and which is only half the cost of this watch. I would like to have my money back or an option to buy another watch not the same. Thank you for your time. Uday Bhaskar

I Kailas Kasat, i purchased ladies wrist watch on 06.05.2013, Model No. 340YM01 from Titan Care, J.M. Road, Shivajinagar branch, Pune. Within 1 week we found that the belt lock was defective. So i was given for repairing, but problem was not solved. I gave this watch for repairing for 8 to 10 times at same branch but problem was not solved. The service from that branch is very poor and not supportive. I kindly request to company solve my problem otherwise refund my money.