Titan Company Complaints & Reviews

Dear Mriganko Sekhar Kundu,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Satish Chandra Garg,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Sourashis,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

your team already contacted with me.And your technician Mr. Som from kolkata, ph no.[protected], contacted and check my watch. According to him the damage is due to my mishandling because Titan is a big company and they never do such type of defect or careless as I complained. My point is when 1stly I went to the showroom and shown them the watch they said it is quite natural. Very often happen this with any watches.No need to worry they will fix it free of cost. But when I asked for compensation because the pin was defect and thus it torn and slipped from wrist and get scratched, they change there statements through Mr. Som and saying that it was completely my fault.Company is not responsible for that. By the way i am giving my details..
Name: Sourashis Mukherjee
Mob: [protected]
Email: [protected]@gmail.com
Showroom from where I purchased this product: World of Titan, Tinkania bus stand Burdwan, West Bengal.

Mr. Steve till now i didn't get any response from you or your team..

TitanEye+ — Faulty spectacle frame

Bought a specs from Titan Eye + on 12-06-09 from Avishkar Grd in Jamshedpur, bill no S9/842. Within a month the above frame became loose, we took it to the shop for tightening the frame but within one or two days again it has gone back to the same condition. The total bill we paid is around Rs2900/. can the company take any action by replacing the above frame

DEAR SIR,
WE LIKE TO INFORM YOIU THAT VERY DISAPOINTING AND BAD SERVISES. AND INEFFICIENT LOT .IT BECOMES MONEY SUCKING AND CHEATING BUSINESS.YOUR INEFFICIENT EMPLOYEES BRING BAD NAME TO TITAN EYE+.WE HAVE NO FAITH.PLEASE RETURN OUR MONEY. WITH BEST REGARDS FOR TATA.


MR PABITRA DAS MRS SATHI DAS

[Updated by pabitra das&sathi das 18 April, 2014]

Dear SIR,
WE HAVE REGISTERED THE ABOVE COMPLAINTS ON 17/03/2014 WE ARE THE SENIOR CITIZEN ANXIOUS TO GET BACK
OUR MONEY FROM TATAEYE+ AS EARLY AS POSIBLE.


THANKING YOU


WITH BEST REGARDS

MR PABITRA DAS &MRS SATHI DAS
[Updated by pabitra das&sathi das Apr 18, 2014]

Dear Sir, Date- 18/04/2014 uttarayan, palta
we have registered our complaints on 17/03/2014 and yet to get any message from you. Please advise us next step in this mater.
We pin our hope to get our justified refund.


Thanking you


YOURS FAITHFULLY

MR PABITRA DAS MRS SATHI DAS 18/04/2014
Complaint comments 1 Comment Updated: Apr 18, 2014 Update Complaint
Resolve this Complaint

Dear Mohana,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Manas Ranjan Mohapatra,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Atanu84,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Atanu Khatua
phone no : [protected]
email : [protected]@gmail.com

Dear Ashray Dash,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

my contact number is [protected], [protected].my email ID is [protected]@yahoo.com.
waiting for help from your side.

Dear Madam


We thankfully acknowledge your mail regarding your experience with our product.


Thank you for writing to us and explaining your predicament. We are concerned of your apprehension and hence, anxious to examine your watch to analyze the cause of the defect.

Unfortunately, we do not have any Service centre or distribution for watches as yet in Australia. Hence, we suggest, if any of your friends or relatives coming to India in the near future, you could send your watch along with them under intimation to us so that we can organize to collect the same and arrange for thorough examination to initiate appropriate action to resolve the concern to your satisfaction.


Look forward to hearing from you on the same.


Thanking you and assuring you of our best services at all times,


Yours sincerely


Ramesh Rao M


I bought this TITAN EDGE watch from Saudi Arabia worth 1000 Saudi Riyal and after coming back to Australia, its not even 15 days and it is not working at all, what should I do, you do not have any outlet in Australia, I am so disappointed.rnRegards


********************************************************************************...⇄
Check out the Exclusive POLICE Singham Collection at Helios Stores, Shoppers Stop and Lifestyle
For More information and a chance to win exclusive Singham goodies, log on to www.policewatches.in
********************************************************************************...⇄
3 million encircle members enrolled in 365 days from 1000plus stores
********************************************************************************...⇄
The Sonata Diwali Collection : Crystal studded watches in exciting new colours of plating .Wedding watches by Sonata for the beginning of a relationship as pure as gold
********************************************************************************...⇄
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately by email or delete this email from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The opinion expressed in this mail is that of the sender and does not necessarily reflect that of Titan.

WARNING: Despite best possible precautionary measures taken by Titan Company Limited, computer viruses can be transmitted via email. The recipient should check and scan this email and any attachments for the presence of viruses. Titan Company Limited accepts no liability for any damage caused by any virus transmitted by this email.
********************************************************************************...⇄

Rukhshanda Zaman <rukhshanda.[protected]@gmail.com>
Jan 2

to Imran
Thanks and kind regards.


Rukhshanda Zaman
Skype id : rukhshanda.zaman

[protected] Forwarded message[protected]
From: Helpdesk ( TitanCare ) <[protected]@titan.co.in>
Date: Fri, Jan 2, 2015 at 9:07 PM
Subject: stoppage(728503)
To: "rukhshanda.[protected]@gmail.com" <rukhshanda.[protected]@gmail.com>


Dear Madam


We thankfully acknowledge your mail regarding your experience with our product.


Thank you for writing to us and explaining your predicament. We are concerned of your apprehension and hence, anxious to examine your watch to analyze the cause of the defect.

Unfortunately, we do not have any Service centre or distribution for watches as yet in Australia. Hence, we suggest, if any of your friends or relatives coming to India in the near future, you could send your watch along with them under intimation to us so that we can organize to collect the same and arrange for thorough examination to initiate appropriate action to resolve the concern to your satisfaction.


Look forward to hearing from you on the same.


Thanking you and assuring you of our best services at all times,


Yours sincerely


Ramesh Rao M


I bought this TITAN EDGE watch from Saudi Arabia worth 1000 Saudi Riyal and after coming back to Australia, its not even 15 days and it is not working at all, what should I do, you do not have any outlet in Australia, I am so disappointed.rnRegards


********************************************************************************...⇄
Check out the Exclusive POLICE Singham Collection at Helios Stores, Shoppers Stop and Lifestyle
For More information and a chance to win exclusive Singham goodies, log on to www.policewatches.in
********************************************************************************...⇄
3 million encircle members enrolled in 365 days from 1000plus stores
********************************************************************************...⇄
The Sonata Diwali Collection : Crystal studded watches in exciting new colours of plating .Wedding watches by Sonata for the beginning of a relationship as pure as gold
********************************************************************************...⇄
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error, please notify the sender immediately by email or delete this email from your system. If you are not the intended recipient, you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. The opinion expressed in this mail is that of the sender and does not necessarily reflect that of Titan.

WARNING: Despite best possible precautionary measures taken by Titan Company Limited, computer viruses can be transmitted via email. The recipient should check and scan this email and any attachments for the presence of viruses. Titan Company Limited accepts no liability for any damage caused by any virus transmitted by this email.
********************************************************************************...⇄


Rukhshanda Zaman <rukhshanda.[protected]@gmail.com>
Jan 2

to Helpdesk
Thank you Ramesh Rao for your quick response, if it is possible I would like to send you the watch by post to fix it, as I do not have any other option and you could send it back to me on my expense. Please let me know the address if it is feasible for you.

I wasted alot of money calling to India but nobody is able to talk, they hung up phone, I spent 380 AUD for the worthless Titan Edge watch Which I came back home and was not working. I want my money back please.

Dear Rukhshanda Zaman,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,

Steve

Dear Rukhshanda Zaman,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Dear Rukhshanda Zaman,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear Fionna Manual,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Fionna Manual,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share
your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve