Titan Company Complaints & Reviews

I purchased one watch of your company from CITIZEN WATCH HOUSE, GAR ALI JORHAT, ASSAM (GUWS027) on 21/12/2013 (MODEL NO: NCC[protected]. But the watch stopped working after one month. Then the watch house repaired it. But the same problem occurred after one month and it is 7th time I submit my watch for repairing. Last two times the watch shop gave me two receipts of TITAN CARE, GUWAHATI which are attached herewith. As one of the most reputed company of this country Titan should take of their customers satisfaction and I feel very bad to attend your shop frequently for the same problem. Kindly look after the matter.

Dear Sir I am shaik rahim basha from allagadda, )kurnool dist) I am Titan customer since last year. I had bought a Titan watch on 10/08/2013 MODEL NO.2400yM01, from No 6-3-11, Amrutha Mall, Somajiguda X Road, Rajeev Circle, Raj Bhavan Road, Somajiguda, Hyderabad, 500082 In warranty period 1. From the day 2 it was not working 2. I had taken to same service center o after 3 months they checked and change the battery next 3. From the day 2 it was not working 4. Again I had depoisted it in the monthof feb 2014 they had kept for 15 days and given without the seconds string 5. Next I had visit the service center for seconds string they had place an old one in my watch 6. From the day 2 it was not working 7. Next I had deposited the watch on 10/08/2014 they had charged 310 rs for services and parts in estimation billls • Actually from the day one it was not working properly I had visited 4 times to their service center every time they shows it was working please do the need full . Need the replacement for my watch. As this time if it not works properly I go to the consumer court for filing a case As I had negative of allagadda every times I travel to hyderabad for this watch services only distances is around 400 kms this watch was gift to my wife on marriage day thanks rahim basha [protected]

I gave my fastrack watch, whose glass was broken and I gave for new glass on 15 July 2014 at your authorise dealer at; WORLD OF TITAN shop no. 1, 113/121 A Swaroop nagar, kanpur. The Description of my watch are as follows: DESIGN: 9336SL01 COMPLAINT: MG BROKAN And now over a month has been passed and I haven't got any positive response from them. I am very disappointed with the service . Kindly take any action. Thakyou

my titan wrist watch sl no nc 1071 sl (1071 sbd as written on watch) purchased on 21.09.2013 has to undertake repairing twice. Not even one month have passed (from the last repairing) I have to lost my glass top cover of the watch. The reason may be the manufacturing defect. Sufficient care must be taken to avoid such mishappenings which may in turn hamper the goodwill of company .- chanDan kumar mitra sonarpur sahebpara kol - 700150.

My wrist watch received on[protected] by World of Titan-G-1, Dindayal City mall, M.L.B.Road-Gwalior for repair as per bill sr.no.475.How much time you will take to repair ? If it's your customer service, please improve it other wise we have other so many options in watches.

Hi titan care, It has been 5 months now that I m not able to use the product I paid for. I have been getting calls from people from titan claiming to be in charge of taking care of issues like the one I faced but it has been bunch of lies so far. Give me my money back and take your low quality product back. Sujit Nair [protected] ▼ Hide quoted text On Jun 8, 2014 11:36 PM, "Sujit" <@gmail.com> wrote: This is my third email, I am not sure what else to do at this point. I am stuck with cheap product and pathetic service from both titan and titan retailer. Please take this product back and give my money back. Sujit On May 27, 2014 8:28 PM, "Sujit" <@gmail.com> wrote: Hi Grace, I am not sure if you are right person to assist anymore because I haven't heard anything from titan customer care yet. Please arrange for cash back as I am stuck with low standard product and support team. Regards, Sujit Nair On May 23, 2014 7:23 PM, "Sujit" <@gmail.com> wrote: Hi Grace, First time I called titan care was not for complaining but for assistance and i got the support from Mr. Radhakrishnan. He made sure that I got the watch replaced. This email I am writing as complaint, this is to let you know that service I got from titan showroom today is of such low standard that you just lost a titan customer forever. I would have spent more but service I received and comments I got from showroom staff puts serious doubt about titan brand. Please consider this as formal complaint and if its possible I would like to get rid of this titan product. Regards, Sujit On Apr 16, 2014 2:18 PM, "Grace Rajini C." <[protected]@titan.co.in> wrote: Dear Sir This is with reference to your complaint at call centre . We are concerned to note your feedback about your Titan product. Our Customer Support Officer Mr.Radhakrishnan ( [protected] ) will guide you to the nearest service centre to deposit your (watch or product) if deposited will check & provide the best possible resolution. Thanking you and assuring you of our best services at all times. Regards Grace Chali

I have purchased a wrist watch from Titan Stores vide Bill.No.[protected] dated 09/08/2014 for Rs.4404.00. At the time of delivery I informed that the lock of watch was open and when I opened the pack of watch for use on 10/08/2014 the watch was out of order. Therefore I rushed for complaint to titan store on 11/08/2014 the concerning person declined to replace the watch and repaired watch only. As the watch is defective then I want replacement of same watch or cash refund, if the same model not in stock

sir, my cell number is[protected], i submitted 2of my total10 titan watches for strap change and glass change with your outlet at pioneer towers, marine drive, kochi, kerala run by the famous alappat group on 08.03.2014. even on that day Ipurchased further 2 of your products with bill no.[protected], no response was there till may 2014, on enquiry the answer was that since u people at bangalore are tightly packed withaccounts and auditing nothing could be done. finally by june mid or so i had acall i approached your retailer got one done, still with the other pended. finally now last week, i.e in august first week they rang me telling that it is undone WHAT A SHAMEFUL SERVICE FROM SUCH A PRESTIGIOUS PRODUCER I AM A COMMERCE TEACHER, SO SHAME ON YOU TELLING THAT SINCE YOU ARE BUSY WITH YOUR ACCOUNTS PREPARATION, IT IS UNDONE, FOR 6 MONTHS, MY DOUBT IS ARE YOU DEALING WITH A SEASONAL PRODUCT HOW RIDICULOUS IT IS TO ASK SUCH AN UNHAPPY CUSTOMER TO PURCHASE FURTHER SO THAT THEY WILL GIVE DISCOUNT ON STRAP. WHICH CUSTOMER IS GOING TO PURCHASE IT? PLS. TRAIN UR RETAILERS TO TALK SENSIBLY TO EDUCATED CUSTOMERS. MIND IT, THIS IS THE GRIEVANCE OF ONE O[censored]R LARGEST INDIVIDUAL CUSTOMER EXPECTING A SENSIBLE SOLUTION WITHIN 15 DAYS[protected]ELSE I WILL HAVE TO PROCEED LEGALLY

My order no is AKK0003419.I was to be delivered the spectacles by today because of my my high power. i am a medical student, so it stands a great problem for me. Upon this i am getting very rude behaviour from two staffs of TITAN EYE + CHANDANNAGORE, WEST BENGAL. I expect action immediately. Very garassed by these staffs.else i will be forced to complain in consumer forum

I experienced worst service ever.. I gave my watch for strip replacement at Jaipur for replace, as it had broken strip, It was told to me that the strip is unavailable, It will be sent to Jamshedpur and then it will be repaired and will be given back to me. The TAT committed was of 15 days. I agreed to the same but to my surprise it was informed to me after 2 month that we are unable to get the watch fixed.watch cannot be repaired as the strip is not available (The best company in India, cant arrange a strip). Then further it was told that please give us the bill copies and the warranty card details so that a depreciation price can be calculated and a new watch can be given.This is disgusting, This is not how a professional company works and humiliates their customers. Very poor after purchase policy. You forget the customers once the watch is sold.

I visited the Titan Eye+ shop in /Hyper city mall in Kundalahalli today @ 8 pm. I had never seen such a erratic and non supportive staffs anywhere. I was about to redeem my gift card and they waited me for 20 mnts.two employees ( Male & Female ) were supporting one customer for billing.I patiently waited for my turn and asked for the gift card redemption and after which i asked them if i place the order now, can i get it by friday evening. They not even spared a second and the very next reply was, " We cannot do it in 2 days and we need 4 days to give the glass". After which after so much discussion and i compromised on going without coating ( Crysal Coating ) and they told even without coating it takes 3 days.I was somehow convinced and selecting the frames and it was around 8.20 pm, the store person switched of the lights and asked me to go out. I asked, why did you not tell me when i came inside the showroom, or atleast you shoud have told me when i was enquiring about the glass ordering.There was no reply and finally they stopped all the customers entering the showroom and apart from me there were few more selecting the glasses much before me was asked to moveout. I had never seen such erratic and brutal behaviour.I will ensure that, i will hihglight this to all the forums and make sure that no one order the gift coupons from titan eye+. I will write this instance to the corporate perks team and will ask them to remove the titan eye+ shopping option from the rewards site.

I gave my Titan watch to be repaired in one of the Outlets in Gurgaon (MGF Mall), as it had a broken glass, It was told to me that the glass is currently not available and the watch needs to be submitted, It will be sent to Banglore and the it will will be repaired and will be given back to me. The TAT committed was of 25 days. I agreed to the same but to my surprise it was informed to me after 1 month that we are unable to get the watch fixed and it will take another 7-10 days. If this was not enough after this time of 10 days it was informed that bthe watch cannot be repaired as the glass is not available even in Banglore(The best company in India, cant arrange a dial glass). Then further it was told that please give us the bill copies and the warranty card details so that a depreciation price can be calculated and a new watch can be given. I did the needful though I never wanted as it was a gift from my mother. After all said and done they have the watch and I am empty handed for last 2 months as i submitted the watch on 1st June 2014. This is not how a professional company works and humiliates their customers. Very poor after purchase policy. You forget the customers once the watch is sold. till date no resolution after several follow ups. Can i get a resolution for this or should I think that I have gifted the watch back to Titan?

I gave my spect for repairing to Hypercity, Kundanhalli, Bangalore -560066 branch. I do not have any other spect also. They said its gonna take 3 days only. But it's been two weeks and they are not able to return my spect. I visited thrice thrice there and everytime I get same reply tha we will call you, please wait. My eyes are paining because of this and they are becoming red too for last 1 week. If I will not get proper reply on this then I have to go to consumer court for this.

Hello I am writing to complain about the recent changes in your Golden Harvest Jewellery Purchase Scheme. My family has two accounts under the said scheme: 1. Account number JLT/*****/2013 2. Account number JLT/*****/2013 I have paid a total of 9 installments since signing up, that amounts to a total of Rs. 1, 80, 000. I have paid all my installments on time. Some of them even 15 days before the due date. You can check your records for the same. I received SMS’s on both the registered mobile numbers on 9th July 2014 to remind me about my installments due on 11th July 2014. I visited the Jalandhar Tanishq store today(17th July 2014) to pay the installments and was informed that the said scheme has been discontinued. 1. 1., Now I demand to know why I was not informed on either of the registered mobile numbers?? I receive reminders of every due installment. Tanishq and Encircle send me numerous SMS’s every month about the offers on Tanishq, Titan, Titan Eye plus, Fasttrack and Helios, whereas such an information was not relayed to me even by the 17th, whereas customers who had paid even a single installment were informed since the 14th via SMS?? Is a customer who has paid all installments on time and invested almost 2 lakh rupees with you less valuable than customers who have paid even a single installment?? Tanishq Jalandhar stored called us up many times while signing up but no one bothered to tell us about this new development. 2. 2.. Tanishq advertised this change only in Dainik Bhaskar. In no other dailies of English or Punjabi language was this advertised . How do you expect the people to be informed who don’t subscribe to Dainik Bhaskar? 3. 3. This scheme was a contract/understanding between the company (Tanishq) and the customers (us) where both of the parties were expected to fulfil the promises on each of our parts, namely that we pay our installments on time and you, Tanishq, provide the 12th installment. Now you didn’t fulfil your end of the agreement, due to whatever reason, then why should we suffer ?? We didn’t fail on our part. Then why are we expected to forfiet 50% of our interest if we want a refund of our money?? Our money has been with you since the last 9 months, you earned interest on it or used it or kept it in your vaults but it was out of our pockets. We paid every installment on time and if you cannot honour your part of the agreement then why should we suffer for it . Out of the 16000 rupees accumulated as interest why do you get to keep 8000 rupees if we do not buy gold jewellery from you ?? We should not be forced to buy jewellery from you if you did not fulfill your promise . Had the scheme continued for its full duration, we would have gladly purchased jewellery from you, but since this is not the case why are we being forced to either buy jewellery or forfiet 50% of our amount. It was never said in the beginning that if the scheme is stopped you would have to forfiet 50% of your interest. 8000 rupees might not be a great amount for your company and TATA, but it is a significant amount for a person who has spent time and money in coming to your showroom every month since last 9 months . We want that either you refund our entire amount with the entire interest ( 90000 + 8000, for both accounts that totals to 1, 96, 000 rupees ) or give us gold for the same money. We do not want to buy jewellery from you and pay you additional making charges and service tax. We feel cheated enough already. Dr. S Kaur

Dear sir/Madam, I had a titan watch and the model no is 9208scc.My watch was fall down and the glass was broken and I went to customer service centre madurai to replace the glass And they said that to wait for 20 days, but after 20 days they are saying that your watch model Is failure so that spare part is not availabe. so, I kindly request you that we need a solution for this problem, how to replace the glass. Thank you.

Hi, I would like to report the indecent and inappropriate behaviour of sales person on the show room of Titan at Sanjay place, Agra UP, They have been very rude, not answering in a polite tone. This is not acceptable demeanour from a company of Repute lie Titan. Regards, Anupam Sharma

I here by notice that my raga watch had complaint and i put it for service on Alappat watches, Eranakulam with reference id 514AS0031B1476. on 15/5/2014 it had been nearly two months.I didn't get any replay from there.please consider this and get me a genuine decision as early as possible my contact num is [protected].

I have been a loyal customer of Titan Eye since almost 4 years now. With all my family members endorsing to Titan Eye for their spectacle needs, I put a lot trust in this brand and have recommending this to others for a long time. This trust and loyalty received a rude shock when I purchased a pair of glasses from Titan Eye showroom from Sector 18 market, Noida (G-7 &amp; 7A, JOP Plaza, Plot No.2, Opposite Mcdonald's, Ashok Marg, P Block, Pocket I, Sector 18, Noida, UP 201301, India). I purchased a Tommy Frame with Titan Lenses fitted in them, which were highly recommended by the Sales personnel as being at par with Essilor lenses (which I have been using since past 3 years with impeccable quality). The lenses developed innumerable scratches in less that 3 months, and have almost become unwearable. This is very unexpectated from a product of brand Titan, more so they being quite expensive (these one in question cost almost 4, 000/- INR). My complaint was brutally turned down by the showroom staff with an excuse that there was no guarantee provided for scratches. My repeatedly telling them that the spectacles belonged to an elderly lady (my mother), who in no case had shown carelessness while handling and cleaning the lenses, was outrightly rejected and turned down by the staff. I now look forward to the company to take a note of this and help me rectify the problem, in order to re-instate my faith in the brand. Purchase details are as follows: customer Name: Mrs. Renu Goel Unified Loyalty No.[protected] Invoice # BHG0037400 Book # 748 Invoice Date # 12/03/2014 Item Code # STCTRHB (Rs. 1948 x 2 = 3, 946) Thanks Sankalp Goel [protected] [protected]@gmail.com

Dear sir i bought a watch of fasttrac(titan) which stop working on 2nd day of purchase and so i immidiatly lodge a complain its been more than 20 days my watch is also with them and i did not get any kind of communication with them the below is a mail that i send to them as well call them but no response REMINDER -2 *** This message has been sent using GIONEE S5.5 *** -------- Original Message -------- Subject: Fwd: complain no -588387. dissatisfied over your such a service. From: jacks_55 <[protected]@ymail.com> To: [protected]@titan.co.in CC: [protected]@titan.co.in REMINDER-1 -------- Original Message -------- Subject: Fwd: complain no -588387. dissatisfied over your such a service. From: jacks_55 <[protected]@ymail.com> To: [protected]@titan.co.in CC: [protected]@titan.co.in its been a great service that u provide, - call on your toll free number and lodge a complain but did not get any reply - mail you till also you did not reply AMAZED O[censored]R SUCH A GREAT SERVICE AND WONDERING WHY THE BLOODY HELL I BOUGHT UR COMPANIES WATCH... NOW AS MY WATCH IS WITH YOU., LET YOU TAKE MY WATCH AND MONEY TOO... THANKS FOR YOUR SUCH A GREAT SERVICE Jaydeep Rathod Assistant Manager Bank Of Baroda -------- Original Message -------- Subject: complain no -588387. dissatisfied over your such a service. From: jacks_55 <[protected]@ymail.com> To: [protected]@titan.co.in CC: [protected]@gmail.com Dear sir. 1.I have purched fasttrack watch on 08.06.2014 from motera titan showroom ahmedabad 2. which was stop working on 10.06.2014 and for that I HAVE LODGE COMPLAIN ON 11.06.2014 through call cente COMPLAIN NO IS - 588387 COMPLAIN IS- REPLACE THE WATCH AS ITS STOP WORKING WITHIN 2 DAYS, I DONT WANT REPAIRED WATCH 3. I did not get any response for my complain till 14.06.2014 4. On 15.06.2014 I went to showroom give my watch gurantee card and complain no and request them to replace the watch, as i dont want repaired watch 5 on 18th or 19 th i got a call saying sir i call u regarding watch complain and i give you exact status of watch after half an hour but i did not get any call. 6.Today i call you to showroom and they told that you can take ur watch but its not new watch they give us repaired watch. since last three week i am really dissatisfied with ur service and wasted my time to. i hope i get new watch than the repaired watch otherwise i do have to take some steps which i dont want to but as i am requesting since last 3 weeks i did not get proper reply so. NOBODY LIKE TO USE A WATCH WHICH STOP WORKING ON NEXT DAY Jaydeep Rathod Assistant Manager Bank of Baroda [protected] *** This message has been sent using GIONEE S5.5 ***

Dear Sir/Mam,

I have a Titan watche model S492, i miss place his ring and glass, For repairing purposed i dropped my watch in gandhidham Titan Store on 4th of june but they didnt respond me properly after so long and strong follow up infact i have to do direct approched to them, They told me these watch is not serviced their parts are not availble in there scope. So in that case they will give Credit Note to me. But what i found they just simply bluff me by showing that the price of that watch is 2295/- only, But i want to share somthing with you the exact price of that watch is around in between 7 to 8 thousand .

So i just request you please look into these matter.

regards
Himanshu Singh
[protected].