Titan Company Complaints & Reviews

I have given my Titan Wrist watch for servicing on date of 06/09/2014 and delivery date given on receipt on 22/09/2014. As per shopkeeper told me i can get my on prior so i went one day before the given delivery date. But my wrist watch not ready and that shopkeeper told me i can get on scheduled date again i went on scheduled date but my wrist watch not ready. as per shop keeper next watch will ready and i can get my wrist watch, According to shopkeeper i went today but the shopkeeper told me that watch not yet ready and they doesn't idea about that my watch when will get ready. After my long argue with them they said you may get watch without any servicing, if they can not capable to repair wrist watch then why they are wasting of my time. Finally they are not confirming me the time and date when will get my as usual (without repair watch). Shop name: Titan Care Address: Shop No: ATM 1, 2, & 5Ground floor, MGF Metropolitan Mall, MG Road, Gurgaon

I had purchased a titan ducati watch on July 2013 from titan showroom inorbit mall (malad) but after 5 month the watch had stopped working so i had reached showroom and i had returned a watch and they told that they will replaced it and i had replaced the watch on may 2014 a automatic watch but within 3 month again the had stopped working ... i am really disappointed with this brand and worn the consumers not to purchase titan brand as they fool ppl

Hi I recently got a new spectables from Titan Eye care Kamla Nagar. The specs lenses were not made to the right specfications resulting in serious head-ache. When approaching showroom, to my surprise show-room personal suggested me to adjust with this small head-ache. I even complaint titan 1800 number but they were ready to refund only lenses and not frame money. I am not sure how can one use only the frame without lenses. The showroom did not even care of check if any other frame could solve the problem. Titan customer care registered complaint : 00040070 but no major resolution.

I am rajesh kathuria, i went for glass replacement of my watch to gangaram watches preet vihar delhi 92, the first of all the owner and the staff were not ready to give the customer slip after my arguing they just mentioned on plane paper that they have received the watch . On my call after three weeks they replied the charges of replacing the glass is 1500/- and will take one more months time, i said ok give my watch back and then i gave my watch to your authorized show room watch world luxmi nagar they just charged me 250/ rupees and return my watch in just 5 days. My main concern is just they trying to make money at the cost of your reputation. Hoping you take appropriate action against them.

Hi Sir/Mam, I have given my zoop watch for the missing glass, which is fall down somewhere due to manufacturing defect in the titan service centre on 16/08/2014 at EURO STYLE, VIKAS MARG, DELHI-92 show room ref receipt no is 1376. First of all I want to say that the response of the service centre is pathetic. They don't bother to call back the customer about the status of the watch whether the watch will be delivered or they will keep it for life long. I am very disappointed by this type of service what titan is providing. Its totally ruined titan name like a local shops. Secondly it is almost one month or more when they provide the watch my glass which they charged RS 280/-, even if it is under warranty. i called up Mr. Vikram -[protected] one of your executive, but he has told me give me back i will give return you your case without glass.can a customer can expected the reply like that after a month long waiting ???? And a watch which total cost rs 445, why should i give rs 280 only for glass, evenif it is in warranty. If this issue is not resolved I am bound to file a complain in a consumer forum regarding titan... E

I got my son's watch repaired at Titan's Jaipur service centre at Paliwal plaza. Invoice no is 523. I have two complaints : 1. When i gave the watch for repairing (strap change) I was given an estimate of around Rs 180/- whereas at the time of delivery I was charged 390/- claiming that they have told me wrong price to the spare. 2. The watch itself is of around Rs800/- (zoop- boy's). And they are charging Rs 390/- just for the strap. Don't you think that these people are maintaining the prices of goods or charges for the services at an unreasonable level by limiting, reducing or otherwise controlling the production, supply or distribution of goods or the supply of any services or in any other manner. I had lodged the complaint on their web site also. But they are so rude that they didn't even replied after so many days. Pawan Singhania [protected]

ALREADY I MAKE A COMPLAINT IN TITAN...MY BROKENED WATCH GLASS REPLACE IS NOT AVAILABLE IN CHENNAI...BUT THAT TIME THE CUSTOMER CARE EXECUTIVE CALLED AND INFORM IT WILL AVAILABLE WITH IN 3 DAYS...BUT STILL NOW ITS SAME...PLZ DO SOMETHING...ITS VERY SHAMEFULL DEEPAK ARJUN [protected]

I am a Titan customer.At 2:00pm Sept 6, 2014 I went to Jayant Watch Co.96 & 97 Sakchi Bazar, Jamshedpur.[protected],[protected]. The purpose of the visit was to collect a Divine watch given for repairs on 14.08.2014. The watch was in the warranty period. On getting the watch back, I was not given any proper receipt or document stating the nature of repairs done(battery change or machine change or both or something else). So how do I know what has happened to the watch? There was a pink form which is meant for dealer record keeping. A lot of details were missing on that which is very poor record keeping-They had not written the address, strap type and most of all did not take my signature acknowledging that the watch has been delivered. It is a major error. If someone does not take the signature of the customer on receipt of product then technically the product has not been delivered to the customer. I had to take a snap of this document to officially record it so that it can be produced anytime as required. You can have it. What was more disturbing that my taking this snap caused the dealer's serviceman to misbehave and pass rude comments irrelevant to the job at hand.He also offered the pink slip to me which actually he should keep for company records.Its a violation of company paperwork as well Isn't it the right or the customer to know what has been done to his watch and shouldn't proper document be provided to the customer as a record of repairs done? Titan is a standard watch company. It should look into this matter and stop such people from bringing down the company name.

Hi Sir/Mam, I have given my Tommy Hilfiger watch to change the glass in the titan service centre on 19/07/2014 at Bangalore Kamanahalli show room. First of all I want to say that the response of the service centre is pathetic. They don't bother to call back the customer about the status of the watch whether the watch will be delivered or they will keep it for life long. I am very disappointed by this type of service what titan is providing. Its totally ruined titan name like a local shops. Secondly after one and half month or more when they provide the watch my glass which they charged RS 1000/ only is having full scratch. Again they took back the watch and Mr. Sharif one of your executive assured that they will provide it within one day and they will give a call but till today there is no information. First of all you should Know how to treat the consumer. If this issue is not resolved I am bound to file a complain in a consumer forum regarding titan...

I bought a Titan Automatic Model no 9274LV01. The watch stopped working within guarantee period was repaired stopped again was subsequently replaced. The replacement watch was given to me on[protected]. The watch again stopped working was sent for repair at AS Rao nager show room in hyderabad again I am informed that the watch cannot be repaired. I Request you to replace my watch as it is a manufacturing defect and not out of normal wear and tear. JD sumanth E-87 Sainikpuri Secunderabad -500094 Mob [protected] Land Line [protected]

Dear sir I have purchased a Men's wrist watch from Titan Exclusive showroom at Garg Arcade, Main Road, Trimulgherry, Secunderabad, Telangana state (product doc no.[protected], Invoice no.[protected], variant no.NE9469NM01J, DESCRIPTION -DC747) for Rs.6995/- less 20% discount of Rs.1400/- and enclrcle points debit of 500 points for Rs.500/- and the Net cost is [protected]=Rs.5095/-.on 13.08.14. However, I have exchanged the watch on 16/08/14 and purchased another model of watch (Product Doc no.[protected], Variant no.NB1567KM02, DESCRIPTION-DA918) for Rs.8400/- minus discount of 40%i.e.3360/- and for a net of Rs.5040/-. But the show-room sales people have not reduced the discount of Rs.500/- (Encircle points debited from my Encircle card no.[protected] and informed that Encircle points benefit is lost on exchange. Even though, 500 points are debited from my card, I could not get any benefit. I am really wondered what mistake I have done to lose the benefit of Encircle points. I have only done exchange of watches but not any crime. Why should I lose my encircle points given by your own management. Exchanging the items for some or other reason is a routine matter in any show room for which customer should not be troubled or penalised. Its not a matter of Rs.500/- I lost but its a matter of customer belief and customer satisfaction at stake. I am a loyal customer of Titan brands for last so many years. But I am really suprised why the Titan management has taken such wrong policy. Hence I request you to consider my claim and recredit the 500 points to my encircle card no.[protected] which will definately increase the respect for the esteemed Titan Organisation. Hope you will react positively Awaiting a positive and early reply M.V.S.S.S.A.V. Prasad Sikh village Secunderabad. Cell No:94403 84163 E-mail;[protected]@hotmail.com

I was gifted the above mentioned model number which was purchased on 28/01/2014. Lately I began to notice that the watch is slowing down and sometimes it gets stopped. I took it to the World of Titan in Himayatnagar, Hyderabad on 18/08/2014 and they said they will need 3-4 days to fix the problem. I received the watch from the service centre yesterday evening and it was working fine till this morning 11 AM. I asked the person what the problem was, he just said "service problem". This is the first time this watch was ever given for service and at any shop. I could vouch for that. What i found out is it is showing wrong time and sometimes it stops altogether and it is not working as i am typing this message. I am very much disappointed with this product. This watch is under warranty. If this is the case of "FINE WORKING" this early into warranty, I have many doubts of its performance once the warranty period is over. I have lost trust in this brand. I have a fastrack watch which I have been using for the last 4 years and which is only half the cost of this watch. I would like to have my money back or an option to buy another watch not the same. Thank you for your time. Uday Bhaskar

I Kailas Kasat, i purchased ladies wrist watch on 06.05.2013, Model No. 340YM01 from Titan Care, J.M. Road, Shivajinagar branch, Pune. Within 1 week we found that the belt lock was defective. So i was given for repairing, but problem was not solved. I gave this watch for repairing for 8 to 10 times at same branch but problem was not solved. The service from that branch is very poor and not supportive. I kindly request to company solve my problem otherwise refund my money.

I purchased one watch of your company from CITIZEN WATCH HOUSE, GAR ALI JORHAT, ASSAM (GUWS027) on 21/12/2013 (MODEL NO: NCC[protected]. But the watch stopped working after one month. Then the watch house repaired it. But the same problem occurred after one month and it is 7th time I submit my watch for repairing. Last two times the watch shop gave me two receipts of TITAN CARE, GUWAHATI which are attached herewith. As one of the most reputed company of this country Titan should take of their customers satisfaction and I feel very bad to attend your shop frequently for the same problem. Kindly look after the matter.

Dear Sir I am shaik rahim basha from allagadda, )kurnool dist) I am Titan customer since last year. I had bought a Titan watch on 10/08/2013 MODEL NO.2400yM01, from No 6-3-11, Amrutha Mall, Somajiguda X Road, Rajeev Circle, Raj Bhavan Road, Somajiguda, Hyderabad, 500082 In warranty period 1. From the day 2 it was not working 2. I had taken to same service center o after 3 months they checked and change the battery next 3. From the day 2 it was not working 4. Again I had depoisted it in the monthof feb 2014 they had kept for 15 days and given without the seconds string 5. Next I had visit the service center for seconds string they had place an old one in my watch 6. From the day 2 it was not working 7. Next I had deposited the watch on 10/08/2014 they had charged 310 rs for services and parts in estimation billls • Actually from the day one it was not working properly I had visited 4 times to their service center every time they shows it was working please do the need full . Need the replacement for my watch. As this time if it not works properly I go to the consumer court for filing a case As I had negative of allagadda every times I travel to hyderabad for this watch services only distances is around 400 kms this watch was gift to my wife on marriage day thanks rahim basha [protected]

I gave my fastrack watch, whose glass was broken and I gave for new glass on 15 July 2014 at your authorise dealer at; WORLD OF TITAN shop no. 1, 113/121 A Swaroop nagar, kanpur. The Description of my watch are as follows: DESIGN: 9336SL01 COMPLAINT: MG BROKAN And now over a month has been passed and I haven't got any positive response from them. I am very disappointed with the service . Kindly take any action. Thakyou

my titan wrist watch sl no nc 1071 sl (1071 sbd as written on watch) purchased on 21.09.2013 has to undertake repairing twice. Not even one month have passed (from the last repairing) I have to lost my glass top cover of the watch. The reason may be the manufacturing defect. Sufficient care must be taken to avoid such mishappenings which may in turn hamper the goodwill of company .- chanDan kumar mitra sonarpur sahebpara kol - 700150.

My wrist watch received on[protected] by World of Titan-G-1, Dindayal City mall, M.L.B.Road-Gwalior for repair as per bill sr.no.475.How much time you will take to repair ? If it's your customer service, please improve it other wise we have other so many options in watches.

I bought a Titan Raga Watch in Srinagar from one of your dealers - "Time N Sound" in Srinagar, Jammu and Kashmir on 19th-Aug-2013. Even after there is a warranty for fading color, Your authorized service centre is refusing to repair/change the wrist strap of the watch citing that its due to daily use. I have pictures clicked of the watch which i can happily share with you guys, Color wore off slightly in some portion of the wrist. Watch is...

i couldnt find a complaint option so im sending a msg here. i had bought a strap for my watch in your titan store at phenoix pune. 1st of all they sold me a faulty strap. when i was purchasing it they said that if there is any manufacturing defect i can exchange it within 6 months. but when i spotted a major manufacturing defect i approached the store and at that time the staff started arguing that they can not exchange my strap and it has...