Titan Company Complaints & Reviews

Dear Concern, I bough one set of Plastic Frame & Lances from your Vikas Marg, Laxmi Nagar, Store than after some time i found the frame is not in a right shape i complaint to store first time they are convincing me that their is no problem, when i again use the same i found the same problem the frame is not fitted on my nose and frame shape is not right than i again went to your store representative (Ms. Malhotra) told me that these specs need service after six month OK i agree but when they send me to lab assistant he told me that plastic frame will always give you the loose problem it will always loose from you nose when i tell the same to your representative he just change the frame because it is not in a right shape also i again went to my house again i am facing the loose problem i lock the complaint to customer care they gave me complaint number 00027242 and it is quite long back but still there is no response from your side, kindly do the needful i am not happy with Titan Eye + i will take some serious action on this if nothing will happen in couple of days. Thanks & Regards, Simple Sharma +91 [protected] email id: - [protected]@yahoo.co.in

Dear all, i have bought one watch in 40% scheme from Titan Authorized retailer in Vasai (west), Thane Mumbai. The same day watch was not proper and not working properly, i have immediate give it to shop keeper for replacement, however he told me that as per company process it takes 15-20 days, after continue follow up and reminders also i don't get watch. For the next two months i have continue followup and visited showroom, later company told me that pl contact our Banglore Service center. I have called Banglore service center, however one lady from service department told me that we don't have stock so you can take Titan vouchers, and while our 40% scheme is closed so you can either purchase other full price watch or wait for another one year when our 40% scheme will come and than you buy your watch. Till day i don't get any proper response from Titan and still my money is with company. During this period i have lost my money for continue visiting shop and service center, also get mentally harassment. Now i am going to sue the Titan Company. Virendra Agrawal. [protected]. [protected]@yahoo.co.in

Recently I have bought specticles from Titan Eye Plus from Kamanhalli store, they are charging us for the quality lenses and providing the faulty glasess, even the frame has some manufacturing issue. They mentioned they will take it back to company to replace if the problem persists again but whenever I took the spects they wil just do repair temperorly. Last two years I have bought two pairs (7k and 4k), they should have given a better service and maintain a good quality. Bindu

i purchased a fastrack watch for my sister on 16 aug 2012. the watch had stones engraved surrounding its dial. seller promised me that its stone will not come out but within a year it came out. none of your service providers helped me out.
help me out
[protected]
sumit.[protected]@gmail.com

Yesterday I purchased a diamond ring from Tanishq, which I had ordered a month back. On paying the money , I was neither given a diamond certificate for it nor did I get a printed bill whereas other customers were getting a printed bill. On asking, the store guys gave me a manual bill and told me rudely on my face that I wont get a printed bill today no matter what I do and I will have to come back again to the shop after a month to collect...

Dear sir I am a TITAN coustomer of last ten years & i have purchased a fastrack watch model no - 3099SL03 on[protected] at indore from WORLD OF TITAN showeroom established at Orbit Mall,A.B.Road,Indore within four days of purchase there was a black colour ring in my fastrack watch that gives the watch a wonderful look felldown some where else i lodged a complaint in showroom but they were not able to solve my problem . i also lodged a complaint at coustomer care on[protected] they promissed to solve the complain within 24 working hours but till date they were not given any solution . at the time of purchasing i was in indore but now i am postd at varanasi & i have lodged a complaint at world of titan showroom at I.P SIGRA mall varanasi before one month and they told that i will get the ring from company & give you one month passed i visited there a number of times but now they are telling ring is not available at company now i am very much upset because of that ring my watch has become the useless . kindly arrange to solve my problem as early as possible so that i can trust on the name of titan. yours faithfully arvind kumar lohani mob no [protected] state bank of india shivaji nagar varanasi

Dear All, I visited at Patna (Bihar) on 17 August 2013.(showroom: Fraser road opp-LIC Jeevan PrakasH Building Patna- 800001 to buy some diamond jewelry.I had two discount coupons with me that i asked several times about in the facility from your staff and was told that i would get 25 % discount for both.Then i went on with selecting the jewelry and went to pay for the same .But when i showed the coupans to avail the discount i was told that i would get only 6% discount for them.When i confronted the person who told me earlier about the discount i was told that it was me that was mistaken and staff was not fault.Even the manager Mr.Umesh Tekriwal (store Manager ) the refused my claim and refused the check the camera footage installed in your facility the staff's behaviour was very very rude and i had to leave without query been solved.He was shouted to me. I am writting to you about this so that you can check for self and take appropriate action against the errant staff.No customer should be lied to and misbehaved with in this manner.I am your valuble customer morethan 10 years in any kind of TATA Product and I will never suggest anybody to purchase Tanishq items.I am very very dispointed by your services. Discount coupans, Showroom visiting card & Manager Visiting card please find the attachment. for any query please call me Thanks & Regards Mohtasham Jawed [protected] / [protected]

Hi...My name is Ankit Raj.I bought a Tommy Hilfiger watch from TITAN World in 2010.Unfortunately My Watch's Chain broken.I went to Titan Customer Service on 29/06/2013 to buy a new chain for it.But they told me that currently chain is not available of that particular model.They ask for advance so that they can book an order of it.They said that it would cost Rs.3405 and it will take a month for the delivery.I agreed and paid Rs.2000 as an advance.But after a month i started calling them for my watch and chain.But today its been almost 2 months and still i have not got the chain.I repeatedly call them they always say that give us 2 days or 3 days.I am totally frustrated by the kind of service they are providing.My question is that if they do not keep the parts of such a high brand watches than why they sell them on their store.Complaint Reference Id is 613AE0229B129.Date-29/06/2013.Watch Design- TH17906B6/D the outlet is World of Titan, Opp.Maurya Lok Complex, Dak Banglow Road, Patna. where i have given my watch and order of its chain.

Hello Team, I have purchased a Titan Raga watch model no. 9935YM01 on 28th April, 2013 that is just 3 months ago. The joint of hour hand and minute hand broken twice till now even I gave it to titan service center near to my home town, Warangal. It is very worst service ever I had seen with any other, with Titan Service. Please make this as high Priority and take an action against Titan products in India. Thanks.

very poor manufacture and very worst service , it's worst experience in my life. so first check battery life and delivery the watch , we need new battery for watch delivery time other wise close your titen show room, if any problem let me know.

with tanishq , m/s. ashok kumar tiwari,rampur bag,civil lines,near indian oil office, BAREILLY,243001..we ordered gold bangles..and received a note of proirity order & credit note..dated 30/06/2013..order ref.no. 155 and the estimated date printed was 18/07/2013. Since 18/07/2013 we hav called the store four times and every time the executive told us that your order is coming within 10 days..sometimes within 7-8 days..Before 10 days i again called them curious abt the delivery of order..but the same answer with an excuse that the consignment of 22 items is misplaced somewhere..and u hav to wait till 8 august..we waited with no alternate option..now today i.e.12/08/2013 i again called them on[protected]..and a new excuse that they placed my order afresh due to misplaced consignment..nw wait for 10 more days..ARE THEY(TANISHQ) CHECKING THE PATIENCE OF CONSUMER..or they dont care..still my order is not ready..I dont know whether TANISHQ's Team is aware of these types of foul play..THANX TANISHQ FOR NOT CARING CONSUMERS AND LOOSING THE CONFIDENCE OF CONSUMERS..
Regards....Piyush & family([protected])
note: my order was titled as PRIORITY ORDER & CREDIT NOTE..ha ha ha..m still waiting..

I had opened an account on 10.08.2012 in swarna nidhi gold saving scheme for Rs3000/=per month ,while opening of the account I was told that you have to carry the scheme for 12 months after that your maturity will be paid as per the accumulated gold . Yesterday I had gone to your showroom here in jammu where I had opened the account to get my accumulated gold, but the representative of the company told us that it is prematured and 10 % will be deducted from us. When I had opened the account I asked them that can I deposit money in advance for the coming months , they told me yes you can as the showroom was far from my residence . Eventually I keep on depositing money whenever i got the chance to go their in showroom . Now when the time of 12 months is completed they are refusing to give me back my accumulated gold ,THEY ARE COMPELLING ME TO DEPOSIT MONEY FOR FURTHER 6 MONTHS .IS THIS THE WAY TO HARASS YOUR CUSTOMER .
I told them that I had already deposited Rs33000/= in my account by the end of feb 2013.But they are refusing me to give my deposited gold without 10% deduction. At the time of opening I was not told that you have to make separate enteries for the money deposited in adavance. Now they are telling me like this that you have to make 12 enteries in the passbook.
Is this way you people are making FOOLS of the innocent customers ??
I hope my matter will be solved at an earliest to avoid any legal battle.
Yours sincereley

sunita misri
sainik colony
jammu
Passbook no 128622
Customer ID no 1281
SNS A/c No JMK/1547/12
Anuttara ID[protected]/6

I had opened an account on 10.08.2012 in swarna nidhi gold saving scheme for Rs3000/=per month ,while opening of the account I was told that you have to carry the scheme for 12 months after that your maturity will be paid as per the accumulated gold . Yesterday I had gone to your showroom here in jammu where I had opened the account to get my accumulated gold, but the representative of the company told us that it is prematured and 10 % will be deducted from us. When I had opened the account I asked them that can I deposit money in advance for the coming months , they told me yes you can as the showroom was far from my residence . Eventually I keep on depositing money whenever i got the chance to go their in showroom . Now when the time of 12 months is completed they are refusing to give me back my accumulated gold ,THEY ARE COMPELLING ME TO DEPOSIT MONEY FOR FURTHER 6 MONTHS .IS THIS THE WAY TO HARASS YOUR CUSTOMER .
I told them that I had already deposited Rs33000/= in my account by the end of feb 2013.But they are refusing me to give my deposited gold without 10% deduction. At the time of opening I was not told that you have to make separate enteries for the money deposited in adavance. Now they are telling me like this that you have to make 12 enteries in the passbook.
Is this way you people are making FOOLS of the innocent customers ??
I hope my matter will be solved at an earliest to avoid any legal battle. .... sunita misri

I bought a 14 kt stud ear ring (Product code: 552811SNAABA22) at TANISHQ show room in Velachery, Chennai for Rs.10,463/- on 27.7.2013.

Later on I noticed that the same piece of jewelry (Product code: 552811SNAABA22) was available online at http://titan.co.in/ for Rs.6,517/-.

My efforts to get an explanation from the store via PhoneNo.[protected] were futile. The gentleman who answered the phone simply gave a rude "go to any Tanishq show room and check up" and hung up.

I have purchased a wrist watch from Time zone,Bashundhara city,Bangladesh showroom from the brand of titan.model no 2014 YM01GP in 24 th june,2012.after 2 months of purchase it became automatically stopped.i want to change but they disagree.they give me a option of servicing,i was not agree with that because i have the warrenty.after servicing it again stopped now.so why should i go for a brand,if it fails to provide a quality service.I wait & see more than 2 times.now it should be changed,otherwise i will not take it.it will hamper titan's image greatly.take immediate action please.waiting for your decision.Thanks.

On date 08/06/2013, I visited Titan eye +,Pimpri, Pune to place a order of my spectacle. At the time of placing my order I never thoght, that I am going to place a horrible, worst order in my life. I placed my order (My order no- TTPC005794), for high index 1.8 glass. At the time of order, executive told me that it will take 15 days to execute (20/06/2013).I paid 2000 RS in advance. Again at the time of delivery date (20/06/2013) they told me to place reorder. They did not told me the reason, why they are going to place reorder?, again gave me another delivery date (30/06/2013),when I again visit Titan Eye, Pimpri, Pune for delivery of my spectacle today (04/07/2013) they gave a better excuse and ask me to just cancel the order…What the hell is this.?
Is this the really titan eye do with the customers..?..I will never ever visit again to Titan Eye, and I will never recommend any one of my friend to visit Titan Eye...This was the worst experience of my life.

I purchase Spectacles from Titan Eye show room in the year 2012. MY specs are out of warranty. Now recently the frame is damaged and my glasses are intact. I asked for spares but I got answers that for the Model T1705A1A1 spare parts are not available. I purchased entire set in 4550 Rs. Now for just unavalibility of spares I have to purchase entire frame which cost 1500 Rs. or more. I want to know that how can such big company deny about such spares. ???????. I am going to take titan eye to court.

Hi , I purchased spectacles from TITAN EYE+ showroom Hypercity , Kundalahalli.
Purchase Date : 23 / 3 / 2013
Purchase Amount : Rs 4590
TIN NO : [protected]
CST No : 0750700

I have been using this spectacles from 3 months.
Warranty given to me was 1 year for the frame.

When I was recently riding on my bike with Spects , suddenly the frame broke and fell on the road on which a...

To whomsoever it may concern,

Last year (May 2012) we joined the Tanishq Swarnanidhi scheme in which every month my payment will be accumulated as gold per gram according to that day's market price. We paid Rs. 36,000/- for a year on a monthly installment of 3000/- the gram accumulated at the end of my policy was 12.73. When we went to redeem our gold they said we can only take gold for that day's market price and not the accumulated gram in my account. Also they said they can redeem my cash only 32,384/- not the actual money we had paid. After 3 hours of argument they told me they have agreed to give my actual money but not the gold accumulated and also asked us to choose the jewellery. We took 11.75 grams of gold and they told us the wastage is 2 grams and we have to pay extra 3200/- after paying they gave the bill to us in which they have deducted only 32,384/- when we asked for the remaining amount of money the floor manager told me that the money value has reduced and gold rate has increased this is all we can give, take it or leave it the money will not be refunded to you. They cheated on us saying that our money will be given in full amount and once we paid the bill they were rude saying take the jewel or leave it. we took 11.7 grams of gold jewellery and paid an extra 3200/- in cash and a wastage of almost 3grams. altogether we lost 10,000/- of our money on that day to them. Please do the needful.

I uploaded my complaint few days back, but unable to see my complaint.... please help.

After writing my complaint of Gifted watch being damaged while given for repair, I do got calls from Titan Bangalore with an assurance that this will be cleared within 24-48 working hours but want to share (so Indians like me should not carried away with big brand names and false promises),its been 14 days now after that no revert.

A gentlemen from Goa Titan showroom called after lodging my complaint, "Aap sure hai aap ne damaged watch nahi de thi".......ask that "" were you sleeping when I gave that watch (if you say so), person "Manish" receiving that watch did not check and took it blindly????.....you must be having camera's also....please check that ..........

My receipt number is 050 dated 04/04/2013 "Titan Authorised Service Centre" Shop No. 10/11M. G. Road, Panjim, Goa.

Please assist me in getting my watch back......."I, My Family, My Friends: whomesoever I can convince, will never suggest to purchase "Titan" watches....And just to share as a "titan" fan I have Gold Harvest scheme also (02 no"s) with "tanishq"...will be withdrawing that also soon....