Titan Company Complaints & Reviews

Dear All,

I have bought a Titan watch at Singapore and i have been given my watch for replacement of strap and glass on 18.01.2013, were as they have given a due date on 18.02.2013, when i call up and check they still responed that they didnt got the parts, its my favourite watch, i got gift from my brother, so please needful for me to get the watch with all the fault rectified

I bought two glasses, one is glass with & other one is only glass from titan eye+, banjarahills, infront of city center mall, hyderabad on 23rd Feb 2013 based on their marketing & sales commitment. At the time of sals they said we are giving six months guarrenty to our customer that our glasses wont scratch as these are all provided with anti-scratch protector where other company like crezal is not giving, if any scratch will come we will replace it, if it is within six month.

After one & half month, I saw my glasses are getting scratched & when I went to the showroom, they people are showing there attitude & saying we cannot help you anything as this is a glass, any how it scratch & we cannot do anything for you. When I said, you did the commitment, how come you are saying this, they replied crezal is not giving any guarrenty then how come we will give, then aftrr they started showing their attitude & when we said we will go for consumer complaint then they are saying, go ahead do that, we dont care any body.

As customer, I request you kindly do this favor and take the proper action against them.

Case:1 Titan Watch
I purchased a Titan watch from Titan showroom located in Pimpri Chinchwad on discount of 20%. Watch giving problem within 2-3 months. I changed the machine in warranty period but it gets almost 1month after fighting and so many mails with customer care etc. After that I got problem of day showing hand which was came out from watch. These Titan showroom and titan selling their product under Tata Brand spoiling the Tata reputation. Please I request don't buy any product from Titan, they are simply cheaters.

Case:2 Tanishq Coin
I brought 8gm 24K coin from Tanishq, making charge almost 1300/- and gold price is almost 3000 higher than market price. Also Tanishq having very headache product exchange or return policies. Please decide where to buy gold.

Case3: Tanishq Gold Harvesting scheme
I kindly request you all, don't go with this scheme... Why let me explain..
Tanishq says that if you pay 3000/- (or5000/-) installments for 11 months then they pay last (12th) installment and you can purchase any jewelry of 11x3000+3000=36000/- . Even you get last installment from Tanishq, still you remain under loss let me explain..

After 12th month you need to buy jewelry of Rs 36000/-

Let me do reverse calculation of 36000/-

1] Accumulated amount: 11x3000+3000=36000/- (As there is no cash back option, you need to buy jwellary)

2] VAT 1.1% deduction from accumulated amount (1) :[protected]x0.011)=35604/-

3] Making charge 5.51% deduction, after VAT deduction (2):[protected]x0.0551)=33642.22/-

4] Now you can get gold of rupees 33642.22/- only

5] Suppose you get gold of rupees 33642.22/- and resale again same gold in Tanishq there is 3% deduction on it..(there is no cash back option, as told early)

6] Finally you get money, after deduction of 3% : 33642.[protected].22x0.03)=32632.95/-

7] And you go under loss of:[protected].95=1009.267/-

Suppose you invest same amount in bank, you can get at leat 33000 + intrest at the end of the day
Or simply collect monthly 3000 you can get 33000 but you will not go under loss of 1009.267..

Muft me kabi koi kabi nahi deta socho..:)

HI,

I had invested in your golden harvest scheme in bhubaneswar in date 22/01/2012.
When i joined than it was told to me if i get transfer anywhere than i can transfer the scheme as well.

In October 2012 i transferred to Pune and since i was busy in relocation & settling-down activities so could not deposit some installment on that time.
later i deposited all amount in Laxmi Road branch of Tanishq Pune.

When i went to this branch for purchasing than i got the information , amount which should be added by Tanishq is very less.(30-40 %)
I came to know that this is due to late payment.

But I didn't have this information from your side when i started this scheme and at the end of scheme if you are saying this than its disappointing and hurting.

So i think since nobody from your side had informed about this earlier, I should get full amount as committed.

Please resolve it as soon as possible.

Regards,
Krishna Kant

I have purchase a frame less specks ( Tommy Hilfiger brand ) from Titan Eye Show room located in near Aurora towers east street .
The hinge of frame came out with usage of half an hour . After this the frame was repaired for 3 times by the stores . Later they concluded that the problem is occurred because of poor workman ship .

Now this store is not ready to give replacement of frame and lens , neither they are ready to give refund .
With continuous follow up they agreed to give replacement of frame however they are insisting that replacement of lens cannot be given .

Need help in getting replacement of lens along with frame or either the store should refund my money .

Dear Sir / Ma'am,
Greetings From Akshay!

I purchased a power spectacles from Titan Eye + for my father in Kolkata, India. The power of the spectacles was given by your technician. But, my father was not able to see properly with that spectacles. We believe in your brand name and we thought something is problem with his eye. Yesterday, we met the doctor, and he told that the power given by your technician was completely wrong.

I paid Rs. 10000 for that single spectacles for my father, now it is of no use. Please consider my case and let me know how to rectify this issue. Right now I am in Patna, Bihar. Will you be able to replace that at your Patna Centre?

All prescriptions given by your technician and by my doctor, I will provide you if needed.

Looking forward to hear from you at the earliest.

I am expecting a positive reply from your end very soon

Thanks & Regards,

Akshay Raj

Titan has EMG-extended warranty feature but horrible part is ,it is applicable only in the showroom you have purchased.

I had brought a watch in World of Titan in Jabalpur and have shifted to Pune. Had some problem in battery and when i went to World of Titan showroom in Pune, they say the repair cost will be chargeable. Why then they say its warranty and name their showroom as World of Titan. Normally all products warranty is applicable across any authorised service centre , else why would someone buy global brands which does not have national/international warranty.

Horrible warranty program. I would recommend people not to go for this option.

I had purchased a wrist watch having No. J726 Octan from Mumbai. During the first year of the warrenty period it has been out of order four times. I have taken it to the different service centers for its repairing but it could not be rectified themselves. They even changed its cell wirhin one year but inspite of that it is still giving trouble. Now I am compelled to file my complaint in the consumer court to redress my grievences. At the same time I have registered my complaint online to the help desk of the titan company. If the titan company do the needful at its own level the goodwill of the company will not shatter.

I have attached the detailed complaint and other documents with this online complaint for your kind pursual and ready reference.

S.K. Mittal
Complainant
Mob No:-[protected]

I have purchased a TITAN EYE sunglass for Rs.2000/- in Chennai. One arm of the specticle was broken. When I approached their show room at VISAKHAPTNAM, I was told that TITAN EYE is not supplying the spares and that it can not be repaired and not covered under warranty. It appears that their only aim is to use the brand name and make money by looting public.

How can the consumer expect a spareless costly products from a prestigious company like TATA? and what is the problem if spare arms of the costly sunglass spects are made available. and why the consumer to throw it away just for a small problem also?

Whey they have not declared it the bill/receipt that spares are not available? It is nothing but grabing the public money using brand name. SHAMEFUL ACT FROM TITAN EYE - A TATA PRODUCT

I had invested in Golden Harvest Scheme on 22.04.2012 with first installment. Subsequently i had paid the 11th installment on 21st Feb. 2013. But the Tanishq, Inorbit mall vashi people say that i have to wait till 21st April 2013 to get the last installment...

The 12th installment should b due on 21st March 2013 (which should b in the form of Discount), but these people were arrogant and said to wait for 15 more days.
This is mere cheating and a false date of Maturity been imposed on customers.

Y should the customer wait for 2 months after 11th installment paid on 21st Feb. 2013.

I Have Placed an order on 10/03/2013 for Titan Octane 9385SM01 Wrist Watch, , Order No: KFYRJJTHM, Invoice No: IN004294 and even paid the full amount of Rs.4930 by HDFC Net Banking. I was assured delivery in 4-5 days and even after 8 days nor did they deliver the product nor did i get any call or message regarding the same. Even their customer care number as given in website and in my invoice which is +[protected] is not working. No body is attending the calls at this number. I am now concerned about my paid amount. please get me a refund for the paid amount. Thank you.

my mother Purchased Gold Bengals (Tansihq , kota Gumanpura ) but due to size problem i have changed it and ordered same product but of different size but after my order still when delivered to me is still not of my mother size ... i want the interest on my amount because i already paid complete amount i.e 1, 53000 .. and its not my fault and i already waited for one month and today they told me to wait for another one month i need product as well as interest on my amount .. .. so how i get interest on that money ... ??

I have purchased the Spects from Titan eye on 3 March 2013. Its already 5 days I have not received the spects . Since i am having a high power it’s creating a lot of problem for me. At the time of order they told that i will get the spects in 2 days. Every time they are making excuses. I feel Titan eye provides worst services. They don’t care that how much people are suffering because of their late delivery.

I had purchased a Titan watch from Time collection at the Caculo Mall at Panaji, Goa on 26/02/2012. But in less than one year, the watch started giving problems. Initially it used to run slow and then stop functioning. I brought it to the notice of the Titan Service centre at the World of Titan, Durga Chambers, 18th June Road, Panaji. The person at the centre told me that the watch had to be sent to the Company for repairs and would be delivered on a specific date. When I approached them on the said date, I was told that the watch had not arrived from the Company and as such I would have to wait for a few days more. Then finally I got the watch after repeated visits. To my utter dismay, within the period of 45 days, the problem reoccured. I was forced to visit the Service Centre again and went through the ordeal once again to get my watch repaired. Finally I got it (supposed to be sent to the Company and problem recitified). But let me tell you that I have no idea whether the watch was actually being sent to the company or is that your technicians are unqualified, I faced the SAME problem again within a period of of just 30 days from the 2nd repair (all this within the guarantee period). I have now given the watch once again to the same Service Centre ( Receipt no. 32925 dtd. 18/02/2013) with a very blank assurance that the watch will be repaired. What I fail to understand is that if the machinery of the watch is not upto the mark, why cant the watch be replaced. It looks as though the company has a history of malfunctioning as when I asked for the owner of the Service Centre, he did not have the courtesy to give me an audience. Is this the service meted out to customers? Or is it that goodies are spoken only till the product is sold?

ONE DEFECTIVE WRIST WATCH SOLD BY TITAN COMPANY ON 22/12/2011 THROUGH THEIR DEALER M/S MYSORE TIMES ,BANGALORE VIDE MODEL NO-N1391SL01 FOR RS.2895/-
JUST FEW MONTH THE WATCH'S DIAL BECAME RUSTED BECAUSE WATER WAS SOAKED IN SIDE. BUT WHEN I PURCHASED THE WATCH DEALER WAS TELLING ME THIS IS A WATER PROOF WATCH. FROM FEBRUARY 2012 I NOT WEARING THE WATCH BECAUSE DIAL CASE IS LOOKING UGLY. IN THIS REGARD I SEND MANY MAILS TO THE TITAN COMPANY AND TWICE I WENT TO THE DEALER AT BANGALORE . NOTHING WAS DONE. JUST FEW MONTH BACK ONE REPLY CAME FROM COMPANY THAT WATCH SHOULD DEPOSIT AT ;BOMBAY WATCH, AT BERHAMPUR. WHEN I APPORACHED THE SAID DEALER HE REPLIED ME THAT I HAVE NOT SOLD YOU SO YOU PLEASE DEPOSIT AT COMPANY SERVICE CENTRE AT BHUBANESWAR. THOUGH I AM STAYING AT BERHAMPUR , ODISHA.
TITAN IS SUCH A COMPANY HE IS USING THE LOW QUALITY MATERIAL THAT IS WHY MYH WATCH BECAME DEFECTIVE WITHIN A TWO MONTHS.
SIR KINDLY ARRIANGE TO GET REPLACE IT .
WITH REGARDS
SUNIL KUMAR MISHRA
CELL: [protected]
DATE:21/02/2013

I have purchased a frame from titan eye plus bhavnagar showroom and given it back to the company for some issue in the product..
company has provide me credit note for the same but the showroom owner in bhavnagar is not giving me any response for the same.

Regards
AVESH
[protected]

[protected]@gmail.com

bhavnagar

Hi,
This is regarding a "Colourstone Bangle" which i recently bought at Tanishq store which is at Banashankari 3rd stage(Near Kamakya theatre).
First of all, there is no " Clear Price Tag" on the Gold item showing the percentage of either Making or wastage. The Tanishq employee who was assisting me while buying the bangle told me that there is a wastage charge of 15% and no other charges. We went for it and after it was billed, they have billed me close to 27% of value addition charges(wastage). I felt cheated because what was told and what was billed was way too different. And now, since it is already billed, they are not even ready for the cancellation. 27% wastage for a simple colourstone bangle is way to HIGH and based on what do they fix these charges. How shud we take this further?

Tanishq is No:1 Fraud Company, it's like cheating and en cashing by using reputation of its brand name.

My Experience

By some how i have started investing 3k per month in their gold scheme and after paying 4 months i heard through my friends and close one's that Tanishq is a fraud company which they don't keep the promise, so immediately i wanted my a/c to be closed in that, so i went and checked...

Sir this is Surya from Coimbatore , I have been in need of a new strap (brown color) for my Titan wrist watch , model number :1152SAA and been approaching the D.B. Road branch for the past one year . There has been no proper response and they keep saying that they have placed the order but the strap has not yet arrived , I humbly request the concerned person to look into this issue and rectify it as soon as possible. Please report to "suryakrishnan.[protected]@gmail.com" as soon as it reaches the D.B. Road service point.

Regards,
Surya. R

dear Sir
i had been a proud customer of titan untill i went to a titan showroom located near by to buy new crown for my titan chronograph 9351NDA two days back....i was expecting a world class customer assistance from a brand like titan...but to surprise me your employees' behaviour was as if went to a roadside vendor to get my 100 bucks watch....they tried to mislead me by telling incorrect and changing again and again the expenses for repairing my watch..when i tried to enquired about me the guy tried to threaten me....they were so rude,and unprofessional...it was my first time to go for repairing a titan but it proved to so uselessand dissappointing....i thinku should do about something....