Titan Company Complaints & Reviews

Dear Sir,

I bought the Titan Octane Watch model no : 9390KM01 on the month of May 2012.

After that one of the needle fell down. I given that watch for the Service to fix it up in chennai - Velacherry titan show room on 1st December 2012.

My Service Bill No 6319.

I recieved the watch in worse condition that

1. Clock Button is not working.
2. After click on the reset button the needle is not working as expected
3. I recived the watch with lot of scratches.
4. I given the watch as new one and now i received as quite old.
5. They take 25 days for service but the service is not proper

Mr Neeraj is a Rude person and gets offended while we try to call him and ask about the status of the product. I had ordered a Titan HTSE watch and he did not deliver the product even after 7 days. I clearly asked him before placing the order if the product was available and he confirmed that i will get the product after 7 days and on the 8th day he gets the order cancelled. I heard Mr Bharath speaking to some one that we have been able to get rid of the customer and i have the recorded call details.

Unfortunately i have all the recorded call with onlydeals.in

They are doing business as if the customers are beggers and even after making the payment.

OrderNo #615178 on Onlydeals

Regards
Nilesh
[protected]

I want to register a complaint against the employees of Ash & Aish Associates, Madipakkam (Titan watch care centre). I had given a watch for replacing a battery, they did it and it failed in 2 days. When I went there and asked for a replacement, they were rude and vouched that their battery is good and my watch needed servicing. When I asked them to meet their owner, they got furious, almost manhandled me and I was evicted forcefully from the shop. They even swore at me that they will "handle me differently" outside and settle the matter.

Till today, I had great respect for a brand like Titan and considered it to be one of the best brands in India. But not any more.. I totally lost respect for this brand because of some of its employees. I am still baffled how can a brand like Titan employ such goondas in their show rooms and service centers.. Awful really.. I even thought of going to the police but then I have full confidence in the authorities of Titan that stern action will be taken against the erring franchisee employees..

SIR ,
IN JAN.2012 I WAS TOOK AUTOMATIC WATCH IN TITAN SHOPEE [ INORBIT MALL] AT CHANDANNAGAR.BUT SIR WITHIN 1 MONTH IT WILL
NOT WORKING MEANS THE INNER PART OF THAT WATCH IS FALLING IN THE WATCH.
SO I SHOW THAT IN SHOPEE THEY TELL ME THAT U WILL GET IT WITHIN IN 2 MONTH.AND CHARGES WILL APPLAY;I SAID OKY I WILL BEAR IT IT IS NOT MY FAULT BUT I[censored] THINK THAT I WILL.NO PROBLEM
BUR SIR NOW AFTER LOT OF ENQ.I DID NOT GET THAT MY WATCH SINCE LAST 9 MONTH.AND THEY JUST SAY VERY SOON IT WILL GET
YOU BUT NOW I THINK ITS VERY BIG MISTEAK I DO AND THAT IS ------ I PURCHASE TITIAN WATCH IN INORBIT MALL.
SHAME SHAME..

SIR,I BOUGHT A TITAN RAGA WATCH FROM TITAN SHOWROOM IN DINDAYAL CITY MALL IN GWALIOR LAST YEAR .MY WATCH MODEL NO IS N2463YM02.AFTER ONE WEEK WATCH STARETED IRREGULAR RUNNING.I WENT TO THE SAME SERVICE CENTRE CUM SHOWROOM.THE PERSON TOLD ME TO COME ONE DAY LETTER.AFTER ONE DAY HE TOLD ME THAT BATTERY WAS FAULTY AND HE HAS REPLACED THE BATTERY.BUT AGAIN THE SAME PROBLEM EXIST.NOW,AGAIN I WENT TO THEM LAST MONTH AND TOLD ABOUT THE WATCH.HE OPENEND THE WATCH IN FRONT OF ME AND ACCUSED ME THAT I HAVE GIVEN THIS WATCH TO LOCAL SHOPS FOR REPAIR AS THE BATTERY AND FEW PARTS WERE NOT ORIGINAL.HE REPARIED BUT TOOK 215 RUPEES FROM ME.I WANT TO ASK THAT WHY WILL PAY A SINGLE PENNY AS MY WATCH IS UNDER WARRANTY.AND I AM SURE THAT MY WATCH PARTS WERE STOLE ON THAT SERVICE CENTRE.I WANT THAT AUTHOURITY SHOULD TAKE SOME ACTION AGAINST THAT SHOWROOM OR ITS DEALER. THANK YOU. PLS REPLY ME AT [protected]@YAHOO.COM AFTER TAKING ACTION.

With this complaint I would like to create an awareness amongst people of a big marketing fraud that Tanishq is running. This is called their Anuttara membership card which promises to give you points on every purchase.

I bought some jewellery in the month of August 2010 and became a permanent member of Tanishq. That time I got around 1000 points. Today i again did some shopping from Tanishq, Churchgate Mumbai showroom and...

Watch dial got damaged within 3 years.

I bought a watch from TITAN. Its not been a year and it has been repaired twice and again it has stopped working again. I have mailed thrice in its consumer care but there is no revert from that side. I want my watch to be replaced as soon as possible.
Is this the way TATAs work, I thought it is such a reputable organization but I have got a huge disappointment. I hope my watch gets replaced soon.

I purchased a watch Six months ago in world of titan, Pondicherry and they provided me a card known as TITAN SIGNET. This card is useless as they do not even know the number of points gained in my signet number 40014........, when i asked it on the subsequent purchase. Further they are also refusing to redeem the points gained. Since now i have purchased 3 watches and when i ask about the points they are asking me the price's of watches bought by me one by one. Its useless to carry this card and it is a business tactic of cheating customers.
If there are any customers who have redeemed their points please inform me at gprasanna.[protected]@gmail.com.

Dear Sir/Madam,

I had purchased a power glass costing appx. Rs.9000, a year ago from your dealer at Jayanagar 4th Block, Bangalore. Firstly the glasses were delivered after a month that too after repeated follow-up and visits to the showroom. It had initially Keystone problem which was corrected after many visits.

Finally was happy that i could wear my spectacles, but the happiness was shortlived, since the left side lens used to get loosened after every fifteen days o[censored]suage.

This defect was brought to the notice of showroom staff and technician. But everytime they used to merely tighten the screw and return the same. But to add to the above problems,

the coating has started coming off - slightly. I am sure this would increase with time. Your person is not willing to give me a replacement nor resolve the issues.

Also be informed that i had got a similar type of frame and glasses for my son two years ago, his is fine without a problem.

I being a repeat customer of your esteemed company, surely do not expect a poor quality product.

Request you to either resolve the above defects or replace.

Awaiting your positive reply at the earliest. Ofcourse your showroom staff have been very courteous all along but without any solution to my problem

Your truly,

Sripathi.TG

Service from Titan Eye plus Store located in Ulubari:

I ordered a pair of spectacles on 6th Oct 2012. I was promised a delivery on 13th Oct. On 18th they answered that they cannot fulfill the order even by end of Oct.

Complain: Even after repeated reminders the store people did not deliver in time. They dragged on till 18th and finally said I will only get my specs by end Oct. This is highly unprofessional and I want the store to pay my full advance back. As I leave Guwahati on 20th , I cannot order my specs on any other store as well. They caused me great inconvenience to me. As a customer I am disappointed with the miserable and unreliable behavior of the store. Please do never order anything with Titan Eye Plus.

I have purchased TITAN RAGA watch. After 1 month its showing wrong timing due machine issue.

I given for service at Bhimavaram show room. The service is really a hell. No one taken responsibility for the complaint.

Nothing happened till 5 months.

TITAN watch is OVER PRICED for the quality. Better to go other brands. I will never buy TITAN.

I had bought a Titan from authorised Titian showroom in Dombivili Easr. Tilak Nagar. around May 2012.
After 2-3months it started lagging, giving wrong time. Since it was in warranty period i went to the dealer and he said its mechanical problem and need to be sent to company. He assured me that i will get the watch by 24Aug-12. But as of date 05.10.2012 i have not received by watch. Most pathetic thing is that they dont even follow-up. Its customers mistake that they buy goods and expect services on same i guess.
This is second instance with Titan watch and hence forth i swear i would never ever buy such a third class brand.
No quality....No service.....Only high cost.
Its good that retail is opening up. These people need to loose their business, till then they wont understand the importance of customer service.

I took my titan watch to a service centre(S.S.Times) located in Nungambakkam.They checked and told me that water went inside the watch and so it needs to be repaired.I told them that ill bring it later and left the shop.After a few days I went to another Titan service centre and showed the watch.They checked and informed me that some screws inside the watch were missing and told to check in the shop where i gave the watch earlier.But the people in Nungambakkam service centre told me that they never took anything.How can they do this in an authorised titan service centre.Kindly do the needful.

My Titan watch model 3001SM02 was given for service at COLORS WORLD OF TITAN OMR CHENNAI. Although they supposedly ''serviced'', the complaint persisted so i gave back once again, then starts the ordeal, they took 1 month to return the watch and were particularly rude when i called for enquiry. They asked to wait for the ''sms'' to know that it is ready or not. i waited 1 month for the ''sms''. But it never came, in between i went to the world of titan showroom directly and enquired, but to know avail. Finally after 1 month of ordeal i got the watch back only to find out soon that the same complaint persists. I suspect that they haven"t done any service on the watch and returned to me as i gave them. I wonder why they took 1 month for that

We went to Tanishq on out wedding day and purchased few products. Withing couple of week of buying one of the product broke.No mis handling was done. Just simply took it out to wear and it broke. Also on the day of the purchase they did not redeem the points that had been acumulated from my previous purchase. Very cooly after the billing was done I was told they forgot to redeem will do it next time ,this is a good enought amt. not 1 Re or 100 Re in thousands

I also wanted a particular product an earing which they refused to sell just because they did not have a tag we were in a hurry and told them just find it fast and we will buy there answer was we cannot find it fast so do not buy the product. you are telling a customer not to buy a product that she really wants.

After all the complaints I made they came back and told me they were able to locate the product that did not have a tag "do you want to buy it now". Dont you think it is ridiculous to ask a person to buy more of your product when that person is not happy with the things that she has already brought. You need to fix stuff before you can even think of other things.

they have no intension of fixing my broken piece. I brought it for an occasion and it is not accecptable to say exchange it no problem. That is a peice of memory that I have brought. The manager has no idea or the customer team has no Idea about the emotion part that goes into selling a jelewlly in india. IF you do not understand this you should not be selling Gold as a product in the market.

I have been a great fan of tanishq desing but to know that they do not stand behind there product if broken they are not fixing and things like that . I will buy from other stores which bend over backwards to give service. I have also spoken to my friends and they all think that you guys need to change the attitute when you sell a product that is high end. We expect great service. otherwise there is no differnce between Tanishq and an outside jeweler

I need answer to these questions.

You need to fix my broken product
you need to redeem the points and give me my rightfull money
For all the pain and the time I have spent you need to answer me.

CHANGE YOU ATTITUDE AND PROVIDE SERVICE OTHERSIVE DO NOT SELL A HIGH END PRODUCT.
My compaint no is : CN:20120911

Within two months of the purchase of the watch vide doc no 10018679 on 24/2/12 from world of titan at sahidnagar the watch went out of order they repaired the same in two months it again stopped functioning There is very poor response from the seller I did not expect this response for a RS10000 with variant number9274sl01 with descripson c381 I hope my grievance will be considered favorably

I have purchase gold from Tata Tanishq i was not given proper information about the gold kada.
when I went ahead for the exchange of it within 10-15 days they were giving me all calculations which were company profit.
let me explain you in details about it:
*they were giving me my gold according to the cash that i have paid for the gold however I have purchased gold of 13.91gm and paid 47500/-
according to today's rate i will get back only 10 gm of gold and the reaming is my loss......i told them to give me according to the gold weight
not according to the bill amount......they were trying to make a fool of the customer......with all nonsense calculation.....

TATA TANISHQ IS VERY BIG CHEATER DONOT FALL INTO ALL THERE NONSENSE PLAN WHICH SAY CUSTOMER OFFER...

Dear Team,

I had given my Tommy Hilfher watch for repair to the Titan Watch Care Centre located at MGF Metropolitian Mall,M.G Road,Gurgaon.Now,the date when i gave my watch was 03/08/12 and the delivery date confirmed in the receipt is 23/08/12.However,i have gone for more than 10 times to their store to claim my watch and those guys are saying its still under repair.
Everytime they tell me tey will get back to me by calling about the status but they never did so.
My ref ID-812AN1129B194.Kindly look into this matter.

Regards,
SArfaraz([protected]).

Sir,

I’m a loyal customer of Titan watches. In the past I have purchased a lot of watches for gifting it to my parents and family members, and I’m really proud to say that I never received any complaints. However I purchased a new Titan Orion Watch on 28th October, 2010 from the Banner Road Branch, Pune (Model No – 9234NAA Billing Amount – Rs8000). This was the first Titan watch that I purchased for my Personal Usage. The watch was no doubt worth the cost. I got a lot of compliments and I also suggested the brand to a lot of my friends and colleagues.
However 20 days back, to my surprise I got up in the morning to find that all the 3 hands of the chronograph meter were fallen inside the watch itself. The belt had also gone through a lot of wear and tear in these 2 years. I went to the authorized service center (World of Titan, 4th block, Kormangala, near to Sony Center, Bangalore) and was really treated in a bad way. I knew that my warranty had expired and was ready to pay for changing the belt as well as for the repair of the hands. I also waited for about 2 hours but the service was really poor. Firstly they repaired the hands which took about an hour and I was waiting patiently. They repaired the watch and gave it to me; I saw that the hand which shows seconds was not set at 12 which is actually the standard format in chronograph watch. It was perfectly set at 12 when I had given the watch for repair. I brought this thing to their notice the first response that I got was that we cannot do anything about this. I had to convince them for half an hour to get the thing done again. The repair process took an hour more. I was still waiting patiently. After the problem was solved they gave the watch back. Then I found that the outer lid of the watch that is on the back side was not fitted properly. But they said that they cannot do anything. I agreed. But just an hour after I came back I found that one of the hands of the chronograph meter had again fallen.
The second thing is that the belt of that watch was out of stock. I was very particular about buying the same belt. They communicated to me that the cost of that belt was Rs 1050/- I agreed to pay and placed the order. They said that we will inform me as soon as the belt comes. But the shock came to me after this. When I asked them how much time it will take which any laymen will ask I got a very rude reply. The person over there said that if you are in so much of a hurry you can go to some other authorized dealer and gave me 2 – 3 addresses (Jayanagar, Indranagar, Infantry Road). I stay in Electronic City hence I went to the Kormangala branch as it was convenient for me. I was sure that I will get a proper service which I didn’t. But still kept my calm and asked them to place my order. I asked them for the contact no which they refused to give. The only reason behind me asking for the contact no was to keep a follow up regarding my order.
It’s been 15 days I have been waiting for a mail as promised but haven’t got it yet. I’m a student at SIMC – B pursuing my MBA and Communication Management and have been learning that TATA stands for trust but the act is really contradicting the fact. I would like you to take my complaint seriously and revert asap as I really have a good relationship with the brand and would like to continue the same in future. Looking forward for a positive reply.