Titan Company Complaints & Reviews

Dear Ram Dalmia,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Laveena Belani,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

here a picture of broken specs

FASTRACK/TITAN — ABNORMAL CHARGES

I AM ANUP SINGH, A PTY OFFICER FROM INDIAN NAVY BOUGHT A FASTRACK WATCH FROM MUMBAI AROUND 1 AND HALF YEARS AGO, I AM ON LEAVE IN KOLKATA MY HOME TOWN, MY WATCH STOP WORKING I WENT TO TARATOLA, 24 PGS SOUTH, TITAN SHOWROOM , THEY SAID THAT THE CELL, CROWN AND THE ELECTRONOC CIRCUIT IS FAULTY, PLUS SERVICE CHARGES AND A ANOTHER CHARGE CALLED " OTHERS" WIL BE CHARGES TOTAL 350 RUPEES, I WENT TO ANOTHER SHOP WHICH IS ALSO A TITAN SHOP THEY JUST CHARGED 50 RUPEES AND CHANGED THE BATTERY, THE WATCH STARTED WORKING, I WENT BACK TO THE SHOP FOR SHOWING THEY ABNORMALLY STARTED ARGUING AND CALLED THE SECURITY TO THROW ME OUT, IN THIS WAY THEY ARE NOT ONLY LOOTING THE PEOPLE BUT ALSO DEFAMING A WORLD CLASS BRAND

Dear Prashant S,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

To,
Titan Company,
Consumer Complaint Division

Sir’s,
I bought two watches 1. Titan gents steel Model No-9151SAA on 16.12.2012 and 2. Fastrack Model No-9911PP02 on 13.12.2011 from Chawla & Chhabra Brothers shop, Kanpur (U.P), unfortunately your product has not performed well as it becomes late every time (at present stop).

I am disappointed as I purchased it from Kanpur and now I am residing at Jhansi and when I went to an authorized dealer of Titan watches Elephanta Sales, Sadar Bazar, Jhansi to get my watches repaired and resolve my problem as the watches are still under guarantee period, he kept the watches for more than two months and said he is going to send it to company (Titan gents steel Model No-9151SAA received by dealer 09/12/2012 and and 2. Fastrack Model No-9911PP02 received by dealer 07/01/2013. Receipt attached) and now he is saying it cannot be repaired as some more information is required, model No. is not mentioned in guarantee card and bill of both watches is not correct to get the claim or defect repaired as company has refused to do the same.

Kanpur dealer has not given me guarantee card for Titan gents steel Model No-9151SAA and secondly model no. of fastrack watch is although mentioned on the bill itself.
As per Jhansi dealer he kept the watches for near about 2 months and now he is saying the company has refused to get it repaired.
And now he is saying that if we are not satisfied we need to contact Kanpur dealer from where I purchased it. Now it is not possible to me to go to Kanpur as I am in Jhansi.
I have been using Titan watches since long time (26 yrs) and this time I had such a bitter experience that I feel that I have been cheated and I think that in case company is providing such type of customer service it will surely ruin company’s image very soon.

I would appreciate if you could tell what should be done now, enclosed are the copies of my records, I look forward for your reply and resolution to my problem and wait until (time) before seeking help from a consumer forum.

Prashant Sundrani
Jhansi
Mobile-[protected]
[protected]@yahoo.co.in

Enclosures :-
1. Bill of Titan gents steel Model No-9151SAA.
2. Bill of Fastrack Model No-9911PP02.
3. Service Receipt dated 09.12.2012 of Titan gents steel Model No-9151SAA.
4. Service Receipt dated 07.01.2013 of Fastrack Model No-9911PP02.
5. Guarantee Card of Fastrack Model No-9911PP02.

Needle — Parcel not received

There is courier parcel booked by M/s Rajasthan Internation, New Delhi Vide your docket no.[protected] dated 17-04-08 for M/s Motilal Dulichand Pvt. Ltd. Kanpur. Till date we have not received the same as this parcel is very important for our company.

Pls. look into the matter and inform immediately.

An early action in this matter shall be highly soliciated.

Motilal Dulichand Pvt.Ltd.
20, Industrial Estate
Kanpur -12
Mob:- [protected]

Dear Saravanaan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

the details of the seller is Mr Neeraj From N R Computech[protected]

Dear Nilesh,

Steve here from the Customer Relations team. Always here to help!

Thank you for shopping our product. However, we do apologize for the confusion& inconvenience caused to you. We don’t indulge in issues occurred from purchase via non authorized sites or retailers not affiliated with us. For any concerns regarding these companies, please contact them directly.

Thank you.

Sincerely,
Steve

Dear Customer,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

TITAN — Defected watch

I had purchased an titan Octane watch Model no.9323SM02 Purchase date 11-Sept -2010.
Battery week, automatically seal open,get repair 5 times but still under service. want explainations.

Dear Lolage,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Amul Milk price(MRP)is Rs.15/- for per 1/2 kg in mumbai/maharashtra but it is sale at Rs.16/- in our area i.e Ulhasnagar(All the retail shops in Ulhasnagar) . Why pay 7%(Aprox) extra for per half kg.

Dear Jhaawanish,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Shruthis Raj,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

TITAN — not working

I Sumit Rajput had purchased a titan watch model1955SM01 on 29th November 2011 and since then its not working properly and the time it displays is not correct, kindly replace my watch or refund me my money, provide me with the solution
place of purchase-G-17, Sec-18 Noida(World Of Titan)

Dear Amrit Kaur Sethi,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

watch — Useless

I have ordered for watch till date These Indiabookclubtoday are so puntual i can only dream for watch and they said they will deliver within 3 - 4 weeks this has to be taken to court.

Titan Signet — points not added properly

titan signet points not added properly..
i am very much frustrated wit this service..
definitely titan should do something about this

how to change the timings, date, day, set the alarm in the Titan fastrack watches model no-4049PP02

Dear Prasanna Govidaraju,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

I have purchased a Puma make frame from Jamshedpur store on 18.04.2012.It is a single piece frame having warrenty of one year.
Last week, one arm of the frame broke down. I went to Jamshedpur store again for the complaint. They have registered the complaint one week back but unfortunately I have not received any feedback from the the store. I am facing a lot of problems for my daily routine jobs witout spectacles. I am not not able to understand the meaning of warrenty on a single piece frame when they are not replacing it.
I would like to request the Titan plus customer care unit to please look into the case and arrange to do something for the sake of reputation of a Tata organisation in Jamshedpur city.

Dear B Balaji,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Thanks for your reply

My mail ID: [protected]@gmail.com
Mobile: [protected]

Please do the needful.

Dear B Balaji,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear Nitin Patil,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Priya,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Jose Deepak,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

I went to tanishq on our wedding day and brought a few things once I purchased they were supposed to redeem the points I had accumilated last time I brought for them and they never redeemed them tanisq claims it is a small amt and so will do it next time. Also I wanted to get a small earing for my daughter in memory of that particular occasion and they said they will not sell that particular earing because there was no tag on it ( How rediculous) they were not even interested in selling that product. I told them then i need to leave a little early and if they can search of that tag then I will buy it, there answer was cannot do it fast so do not buy the product.

After a week or so the product that i brought broke and they are not even brothered about repairing it. I am love tanish and my favorite place to shop but this one experience is enough to put you off for ever . Something to think about for the person who runs the division.

There answer to all this when I complained this what I get in the email "As per our discussion on 18th of September. We have found your desired product readily available at the stock which is ready for billing. The image has been attached herewith, kindly confirm the same for further process."

They totally lost the point. What happended to the service, the broken product, the redeeming points . They just want me to buy more of there product. YOu will lose a customer and many more in case if you are not fixing this because I will be talking about this to all my friends.

my compalint no is CN:20120911

priya chandrasekar