Titan Company Complaints & Reviews

in april 2011 i had made acomplaint against the dealer in ANSAL MALL PALAM VIHAR GURGOAN to the customer care via e mail and phone.I HAD TO THE SHOP TO BUY AFRAME FOR MY rayban LENS. THE DAY I GET A CALL THAT THEY HAVE BROKEN one of tne lens.ahd i can come and collect it.INSTEAD OFassuring me of replacing the salesman had the audicity to say that i can go and report to anyone.however i again reported the matter and even talked to the AREA MANAGER AND HE ASSUREDme that he will look into the matter.but till date iam waiting for the reply.In between the dealer sent his sales person to take my 1 lens to match the colour.THIS HAS also been over 4 mths. I NEVER EXPECTED SUCH A RESPONSE FROM SUCH A REPUTED COMPANY LIKE TATAS.BEFORE i write to higher authorities i wish they will reply and return my ranban lens.

Hi
I have purchased two pair of Costly Spectacles (frame and HMC glass) during Jan2011 for around INR40,000 from the Titan Plus at Adyar,Chennai.In one of the spec's the coating got peeled within three months and due to work I was not able to go the Titan show room.Mean while th coating has peeled of at many places and I could read properly.I have given the glass on Dec02-2011 and they have taken it and accepted it is quality related issuse and hence they are send it to the Titan eye Corp office at Bangalore.I have made several calls and still I am yet to receive the old or new glass from Titan.
Please think before going to Titan eye
Thnaks

Dear Sir/Madam,

I have purchased Titan Raga watch (Model number - 2351YM01T) from titan showroom in In-orbit Mall, Hyderabad in the month of October 2011. One fine day during the mid of Nov 2011, I lost the watch due to the technical problem with the golden belt pins. On another day I purchased the same model from the Titan Showroom in Madhapur, Hitec city (which has claimed to be the ONLY company's outlet in Hyderabad). When I was wearing the same, due to the same technical problem with the pin, the belt was loosened and I was informed to take another watch of same model (They replaced with the one which broke before them only). The other watch to everyone surprise had the same problem.

Then they informed me that there is some technical problem with the watch and so I was forced to take another model as money couldn't be returned.

I complaint that due to the inefficiency and technical problem with that model, I lost the first watch. I wish that the benefit for the same should be granted to me either in the form of credit note/refund of money (I have bills still with me..luckily) or give me another watch worth the same which I lost.

Hope the technical head of the watch and model will agree to my plea and consider to grant my request.

Definitely if my plea is granted then it will bring fame to the brand of Titan as ethical company.

I have purchased Octan K622 on 27th Dec, 2011
DOC NO:[protected]
variant number: 9187SH02
Loyalty No:[protected]

I have presented this watch (as a birthday gift for my brother) but, identified the strap chain has one pin missing and small scratch is present on it which appeared to be some abnormal scratch and looks manufacturing defect.
When yesterday, we visited the shop to have this fixed/replaced, they started behaving badly and started blaming on us and declined to address the issue.

I swear not to trust Titan watches from now. I wish I could sue that shop owner.

I will have to shell out few bucks to fix the watch on some another Titan service centre otherwise will get it fixed from some other vendors/service comps. Which is of less concern for me. But, it will surely tarnish the image and brand called Titan.

Dear Consumer Complaints,

I got a very bad experience with TITAN EYE PLUS.

I booked a product from Titan Eye Plus, Kalyan West, Thane (Mumbai), with a delivery date after 10 days from date of booking. I requested to give me earlier, but they denied. I aid okay and wait for the delivery date. On the delivery date I got a call from their executive saying they'll take another 4-5 days at least. I requested do it early but they denied.

Then I questioned them, how they could tell me on the DELIVERY DATE about the delay in delivery. They should have intimated me at least a day prior to delivery date. But the customer representative was firm and arrogant. He never shown any apology even he made mistake. When I asked him about the manners then he replied with a statement that why should he say SORRY to the customer. If the product delivery takes time then he can not do anything ... He talked disrespectfully with me.

The product I shoped was of ammont more than 10000 Rupees, still he behaved like I purchased a product of costing 100 Rs. When I asked him that if I am not getting my product on the delivery date then he should REFUND my money, still he was arguing saying money will not be refunded and I need to wait for the delivery. Still I do not got the product nor any updates over it.

Please take some action on this. These people can not cheat to their innocent customers like this.

Regards!
Mahesh P

on 18th of Dec, I purchased a watch from APSARA TIMES, a Titan showroom .It was a Titan watch with bill no.29625 which costed Rs.3100/-.Same day i wore the watch and within 2 hrs the watch glass came out.Well we were tensed for the watch costed 3100/- bucks. We went to the showroom the other day.The manager was not there so we met the technician and explained the problem. As the manager was absent, he collected the watch and and gave us a received receipt and asked us to wait till the manager calls us.So hence we waited for 2 days.We did not get any call.Then we called her and she asked us to come in the evening which is supposedly is our peak working hour.We invested our precious time time and we went there.Then we asked her to refund the money back..now to believe in a brand whose glass just came out within 2 hrs o[censored]se , we have completely lost faith in it .So we just asked her to pay our money back.Instead of explaining the things calmly ,she behaved ruthlessly and we had to leave the showroom embarrassed.
We lodged a complaint at the Titan official website with complaint no.137521, but they have not taken any action.Now we no more are interested in getting any other dumb watch in exchange for the damaged one.So we request u to please help us out and take some necessary action against them.We want our money back.My contact number is [protected] and email id is [protected]@gmail.com. Waiting the reply sir.

Titan Eye+, (Kukatpally branch)
[protected][protected]
mig 210, road no:1,
KPHP colony kukatpally,
housing board,
hyderabad-500072.
Ph:[protected].

1) Advance Receipt # AIP0002167

2) Advance Receipt date # 07/12/2011

3) Sales Order # THKP002651

4) Titan Eye+, KukatPally, Hyderabad Branch

Problem: We have paid 7-Dec-2011 for a Golden Frame (My bad, did not note down any model number). And promised 4 day deliver by courier. Sadly, in spite of my follow up calls to (Kukatpally, Hyderabad Branch) - They have not kept their Promise of 4 day delivery. After payment (7-Dec-2011) - we received Courier on 21-Dec-2011. With wrong model (Not Golden Frame as selected).

I have very good Customer Experience with Road side shops- they delivered best. Just thought for my dad I want to give best and chosen Titan eye+. Unfortunately I had bitter experience.. How are you going to solve this.. Expect immediate reply and Compliant number for reference..

Regards - Purna
[protected]----
[protected]
[protected]@gmail.com

============================================================

Dear sir

I purchased a watch on 12.11.11 from choice corner --the receipt is enclosed in the attachment .

At the time of purchase i gave the amount in cash and didnt checked whether the watch is working or not and took it to my home .
When i gifted it to the person for whom i had purchased it wasnt working at all!!!!
I rushed back to the store and told him about the malfunction--
Instead of giving me another piece the guy changed the cell and made it functional .
I asked him why did you ppl gave me bad watch in the first place ??
His reply was -- the distributor must have given us this is bad condition and at the time of packing may be the staff over looked it or may be it was working at that time and later became dysfunctional.we have goods worth more than crores in the shop so we cannot pay attention to all..
I was amazed at such reply ..
If this is what i am supposed to get by purchasing a TITAN watch than it is better i buy imported ones with lesser price and same functioning ...why should i listen to such nonsense ???

pls reply
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I brought titan cluster octan no. 9248bm01 for 7000 bucks from pune.
Doc. No.[protected]
I asked them to gift pack it and when i opened the watch, i found the chrono not working and the buttons are stuck. I gave it for checking in (Margao) goa titan show room and they send it to bangalore without my consent.
After calling they are not able to give me the date of arrival.
I demanded for replacement and nobody attended me. I even called the regional sales manager and he dint even received my calls.
The after sales customer service for titan is really the worst. I repent on spending 7000 rs. For such a crap.

Kenneth n

On 24th October, i bought a diamond ring from Tanishq stores in Saharanpur. At the time of buying the ring, I was told that it has 100% return and nothing was told to me.
First of all i visited Tanishq as it is associated with Tata but the ring of same quality when i saw in other store of D'dmas i found that it was cheap than Tanishq. I decided to return the ring and get my amount back as i was told 100% return.
At the time of returning, i was told that i could only get 23000/- rupees but i paid 34000/- for that ring. The person over there told me that rest amount is of making charges.
The same thing was not told to me before. I was mislead by the persons over there. Someone told me that only 7% will be deducted and someone told me 3% will be deducted.
Now i am left in the middle. Tanishq cheated me and didnt give the complete info. I want y complete money back. I dont know that TATA is all the cheater.
Poor brand.
I want my money back.

Mrinal
[protected]

I have purchased a titan watch previous year and I was quite shocked. To find out that the watch was not functioning properly so I took it to the titan showroom and care center at city center 2 in kolkata.first of all it was repaired but soon it again became non function able .the above screen I.e. the digital section of the watch was totally off because it is such a watch that shows both analog and digital time. the fact I came to know that the wrist watch was outdated and its spares and mechanical parts are not available. so I am in a great problem because neither they are giving information about my damaged watch nor giving me a equal value gift voucher.

This is in reference to a wrist watch which I have purchased for my daughter a couple of years back.
I bought this Fast Track wrist watch from a Titan showroom in South City.
I have been facing a problem with this wrist watch from the beginning ( even before the warranty period was over ).
There was a problem with the timing as the watch was running slow all the time.
The wrist watch was given to the showroom with a complaint thrice including once during the warranty period.
I've been told that the entire machine of the wrist watch has been replaced the first time ( during warranty period ) so there will be no more problem with the watch.
The last time the watch was given to the showroom with the same complaint around two and half months back when I was told that the inner machine will be replaced and given back to me.
No paper was given to me except a yellow paper token which has been taken back by the showroom when the watch was handed over to me after a confirmation that the machine has been replaced and there will be no more problem with the same.
I think I have not been told the truth by the showroom and no step has been taken by the showroom to rectify the defect whatsoever.
The showroom also seems to be more interested in selling watches rather than looking into the after sales service.
This has also resulted into myself buying another Fast Track wrist watch from the Titan showroom in Gariahat a few months back.
Now my question is -
(1) How can I get the wrist watch free of defects ( the watch still has a very new look as the same cannot be used due to the defect ).
(2) Why a wrist watch sold by Titan has not been replaced fully when there was a mechanical defect for so long,
(3) Is the inner machine been replaced by the showroom which has been told to me or it is just a false committment to me,
(4) Why the wrist watch with such a mechanical defect is still being displayed and sold by Titan,
(5) Why this has not been handled properly by the showroom.
Please let me know what is to be done in order to get the defects rectified as I am willing to pay for any repairing which is needed for the same.
Sumit Dutta. ( [protected] ).

I has bought 2 Sets of Spectacles from Titan Eye Show room at C-7 Lajpat Nagar , New Delhi vide invoice no CAN0008251 dt 24.4.2011, the UV coating on Left Lens peeled off due to poor quality lens which was first accepted by the Titan staff on 17.10.2011 and I was promise free replacement and also issued an acknowledgement No. KAN0000285 dt 17.10.2011, which clearly states Coating peel off as visible defect. After inquiring for 12 days the Titan Showroom has returned the spectacles without repair claiming that these are scratches. The company is cheating customers by giving sub standard products and then not honoring the commitments made .I have shown the spectacles to reputed opticians who have confirmed that the coating on lens has peeled off and these are not scratches

I am a member of Golden Harvest. I paid all the instalments and there is a column for late payment charges which they have said Nil while accepting my payments. On 24th Oct 2011 when I went to buy jewellery the staff one Mr Shravan was rude and said that there is no chair provided and I am a senior citizen with arthritis problem and was asked to stand and select jewellery. When I protested the security person brought a chair for me. The next ordeal is at the time of billing the extra charges and penalty for to the tune of 1900 under the guise of late payment. is levied. I am thoroughly disgusted and never expected from reputed Tata concern this kind of substandard and mean tactics.

savithri

Sir, Tanishq mein mere saath fraud hua hei aur mene tanishq ki mail id per mail bhi kiya hei.
tanishq se mujhe reply bhi mila he aur mujhe complaint no. bhi mila he lekin one weak ho gaya hei mujhe koi response nahi mila, mujhe mere paise mile ya na mile lekin mein ye baat tanishq ke top officer tak pahuchana chahti hon take bhavishey mein kisi aur ke saath ye fraud na ho, aap log meri kiya help ker sakte.......how can i get your contact no. and address

thank u
regards,
kausar jahan



The Managing Director of TANISHQ

Sir, I am writing this letter after a lot of disappointment and mental agony which i got after visiting your organisation show room at TANISHQ at E Block Connaught Place New Delhi on 12/10/20011. When i handed over cash amount of Rs. 230,000/ to your sales girl she said that the cash is counted by the cashier and she took that cash in the tray to the cashier for counting. To over dismay and shock the cashier said that the amount of cash is Rs. 2 lacs and not 2 lac thirty thousand.
I told the cashier to recheck the cash and may be the cash of Rs. 30,000/ separately packed may have fallen. He insisted that you have deposited only 2 lac and not 2 lac thirty thousand. This attracted the intervention of manager and still the matter remained unresolved.

Then I requested for CCTV camera footage. They provided but it was incomplete and the amount of Rs. 230,000/ was shown lying in the tray but further sequence were missing specially related to the sales girl giving cash to cashier and cashier counting the cash. And footage started when cashier said that the amount of cash is Rs. 2 lacs not 2 lacs thirty thousand. The manager also gave a lame excuse that footage of CCTV is incomplete/missing because there was a power cut during the relevant period. This is absolutely unacceptable as no where CCTV stops working during power cuts. This crucial evidence missing creates doubt in our mind and the manager/cashier integrity is questionable. I m very disappointed your staff behaviour.

I request you to investigate the matter so that high steam of your organisation is maintained and trust of the public remains intact.

I am also associated with TATA AIG in the capacity of Senior Advisor.

Thank you
Regards,
Kausar Jahan
Mob. [protected]
E-mail: [protected]@gmail.com

I have bought Fastrack watch 2 years back cost 1500/- Rs. Now its fibre belt is breaking from one side. I visited all the dealer shops in Lucknow for new strap. They said this can't be repair because company has discontinued spare parts for that model. This has to go to company & company will value your watch. Approx you get 50% of the actual cost. That means for 1500 Rs watch i am going to get only 750 Rs at max. What a ? The main problem is u cannot put any other local strap on it. So now its like a waste for me. But you will get amazed to know that particular model of watch is still available in Titan showrooms if you want to purchase a new one.

I bought it with a thought that i don't need any watch for next 4-5 years. Also you get 50% value only if you are buying again Titan watch else throw it in a dustbin. I am highly disappointed with the service provided by this company which is so reputed. They are not willing to help their customers.

It might be possible that company is refurbishing of taken back watches & send back again its showroom for its resale at full price. What a business strategy by Titan to making fool their customers.

Titan suck, If the customer is not happy, your brand is in a bit of danger because not only will you loose this customer but with his bad word of mouth you will lose many probable customers. I don't recommend this product.

Dear Sir,

This refers to new automatic wrist watch modelNo 9274 SL 02 purchased by me in your on 04/08/2011 from your ghatkopar showroom in mumbai.

Its has been extremely unsatisfying experience for me after purchasing a Automatic watch worth Rs. 12500/-. The watch started having issues from day 1 and has never worked well till date.
It either stops or runs late even after winding and wearing on daily basis.

I have already sent it once to the company show room for servicing which took around 10 days and the results are still the same. Ghatkopar being at least 1 hour of distance from home it is not possible to every time go there and getting the watch repaired.

It was extremely upsetting when one purchase a goods from brand like TITAN and has to go through such experience.I would request look in to the same and either replace the watch or refund my money.

--
Warm Regards,

Uday Shah
[protected]

Hello All,

This is to inform you that I had a gold harvest scheme with Tanishq Koramangala 80 ft road Store & have closed the same last month. I had opted for the ECS facility at the time of signing up. To my surprise, my account has been debited for an amount of Rs. 10000/- despite closing the account & redeeming jewels.

I fail to understand, why Tanishq is refusing to accept their mistake & are giving me a run for my money.

They make such false promises at the time of sale. Their gold is also not KDM certified.

Please help me.

A very dissatisfied customer of Tanishq.

Regards,

Lyndon C Angelo
[protected]

Avoid Titan Eye+ and MANI SQUARE SHOP IN KOLKATA
Had bought a spectacle for my mother from Kolkata Mani Square as the store attendant promised home delivery. The lenses were wrongly made and hence was informed to the store immediately after the delivery.The store kept on saying they will send over a person to the house for rechecking done for the patient but none came.The specs had been bought on the condition of home delivery as I dont stay in Kolkata.This continued for a few months.This has been escalated to Titan and also the store.The store kept on delaying and informed that whenever I am in town I would have to bring the patient over as suddenly they have realized home test is not possible!Now after coming to Kolkata had taken my mother again for the eye test which was due long back as intimated immediately after the delivery.Talked to Mr Rajib and a retest was done and suddenly I get a call from a store person who says he has been told to collect the money for the lenses along with the spectacle! The spectacle was wrongly made and intimated immediately and the store kept delaying the process. Now where does the question of money comes for a wrongly made pair which we have not been able to use? Why was the store delaying the process all along-Just to avoid the warranty period?

Why did the store agree to the sales knowing fully well the patient cant travel alone and would require my help According to Mr Rajib a person could easily have been sent earlier as they have a runner and expressed surprise why it was not done.But suddenly money was asked? Why such a company like Titan is manipulating customers like this and playing on sentiments who dont mind paying extra for a good brand?

Its pretty sad comment on the store and the company officials who were trying to bide time just to fool the customer and now asking for extra money. Moreover, even the top officials are also the same.They are not bothering to answer the mails or solve the matter.Great show!Kudos to the company ethics!

The pathetic Ineptitude of the Titan EyePeople in Delhi is shameful, to say the least. There is a titan eye shop in Vijay Block, Lagar, Delhi. I opted for a spectacle with lenses(No. TDVM004668 dated 23.9.11) for which delivery was to be made on 27.9.11. It was again and again specified to them that since i would be going out of station on 28.9.11, the delivery should be made on time, which they agreed.

Now, on one pretext or the other, they say they will not be able to deliver before 01.10.11. What use is this to me? And the base glasses cost u Rs.3500/- . Repeated calls have fallen in daef ears. Their ineptitude is disgusting, pathetic and smacks of breach of trust.

Chandan Sengupta
Dy. Director,
Delhi Development Authority,
Room No. B-313, Vikas Sadan, Delhi