Titan Company Complaints & Reviews

Store: Tanishq
Place: Dhole patil Road, Pune
Purchase date: 21st Aug
Expected Delivery date: 25th Sep 2011
Contact: [protected] / [protected]
Advance paid: Rs. 35,000
Order No: 451

I have purchased a diamond ring from Tanishq store located at Dhole Patil road, opposite pune central, Pune. The purchase was done on 21st Aug when the discount was running. Due to the difference in ring size that we wanted the store has to order a new ring which they promised to deliver in 1 month, and to our surpurise since the delivery date was not falling under the discount period, we didn't got any discount.
Secondly and majorly we got a call somwhere on 10 Sep stating the ring is ready, and to our surprise again the ring was not as expected or ordered. The sales person and floor manager accepted this fact and promised us that the desired ring will be delivered by 25th Sep.

Now not to much of our surprise now we got a call on 24th Sep, just a day before the delivery promise date. and we were informed that they will need another 15 days to deliver this ring. We bought this for an occasion that is due on 9th Oct 2011, and for the same occasion we are leaving the town on 5th Oct.

Initially the store people said they can't give the ring on time, and then they said they will check and confirm. After calling the store on a daily basis all we got was fake confirmation, everytime they are pushing it by saying that they will confirm it by tomorrow.

Now all we want is to either this ring before 5th Oct or get our full advance back.

It was the worst experience of buying jewellery, even local merchant perform better services then a brand like Tanishq. I will for sure never like to visit any Tanishq store ever.

Regards,
Anuradha ([protected])

I had gift cards of TITAN Watches complimented by Axis Bank. I presented the card to the TITAN WOELD at Maninagar against my purchase.After swiping the card 2-3 times the dealer said there is zero balance in the card. The lady manager at the stores abused me like something and i felt too much insulting while there were many customers at stores. I paid cash for my purchases and left the shop.

I complained at TITAN Customer Care. Within 3-4 days i got the statement of my card that showed the card was swiped by the dealer itself for Rs. 500/-. The dealer says he is not aware and if it has happend it could be by mistake and I need to contact TITAN for settlement of the issue.

I put a mail to customer care again giving my address also to refund the money at my home which is very close to TITAN WORLD shop. There has been no response to my mail. And the dealer says, that i have to call customer care only, for all resolution.'

I need to serve a legal notice and a file a fraud case against this shop.
Please help and guide to punish such persons.

Thanks

AMIT SHARMA

Mr .Prashant and his sales man Mr Sohail

TITAN EYE PLUS - A FRAUD AT BG22 ADITYA CITY CENTRE PLOT NO.C/GH -03 VAIBHAV KHAND INDRAPURAM - [protected]


I HAVE MADE THE PAYMENT OF Rs.14350/- IN CASH AND THEY HAVE GIVEN ME A ORIGINAL RECEIPT BUT THEY HAVE NOT YET GIVEN ME THE FRAMES.

PAYMENT GIVEN DELIVERY OF ITEM DENIED

Address OF Shop - TITAN EYE PLUS - AT BG22 ADITYA CITY CENTRE PLOT NO.C/GH -03 VAIBHAV KHAND INDRAPURAM - [protected]

Ph No OF Shop[protected]
CST NO - 5012687
ITEM CODE -

[email protected]

Respected Sir/Mam
I am Nilesh from Kothrud, Pune. I am Titan customer since last year. I had brought a Titan watch on 16th October 2010 from Harrshada, Paud road, Kohtrud, Pune branch. In warranty period the colour of belt is wipe out. I approached to above mention Titan showroom on date 20 August 2011 and told him about the problem. Shown Room Owner kept my watch and told me that he will replace the belt and delivery it approximately on 30 August. But strange, he didn’t do it. I called him 2-3 times even today I meet him, each time he told me the same reason and the reason is we ordered the belt but we didn’t received it yet.
I am waiting for it from last month and from last month Shown Room Owner told me the same reason. I don’t believe that Titan, the no. 1 brand company providing such discourteous service.
Please look into this issue as soon as possible. Either gives me my money back or told him to replace the belt immediately. In future how could I dare to purchase Titan watch after getting this type of strange service?

P.S. - for your references here I am attaching the original bill and service slip.

I am writing this mail with morbid satisfaction that atleast I wont have to suffer again.
I bought a pair of spectacles from your Titan Eye+, Linking Road, Santacruz (w), Mumbai outlet, and believe me it was the worst mistake of my life. I have been wearing specs for 26 years and never in my life have I ever seen such unprofessionalism.

I have just moved to mumbai from delhi and wanted to change my specs. I entered your store expecting a good service from your end but I was highly disappointed. Thanks to your staff, the whole Image of Titan Eye+ has come down crashing in my eyes. These have been the most expensive specs that I have bought so far. The least I expected from you was to do your job right. The least.

I went to collect my specs only to find the polishing of the lens was not appropriate, the edges were rough and it gave an unbalanced look to the lens. So I left them at your store and went back again the next day to collect them. After I collected my specs the next day, I noticed a major fault with them. The lenses were of different sizes. The left lens was 1 mm bigger than the right lens. To put it lightly, I was embarrassed when people at work and home pointed it out. Anyway I went back a third time to get the lens fixed. When I brought this to the attention of your staff, my statement was refuted blatantly and I was told that the specs were fine.I was baffled what my naked and untrained eye could see was not visible to your so called technicians and experts. They seemed callous and very more inclined towards proving me wrong. Somehow I managed to convince them of the error they had made. Again, for the third time, I left the specs in the bleak hope that maybe now they will get fixed.
I was wrong.Again.

Next day I went back, only this time my irritation turned into anger. There was a dent and a protruding curve on the right lens. Imagine the plight of a customer who doesnt get the service he deserves and on top of it is made to suffer because your staff is inefficient, unprofessional and unapologetic.

I wonder how a brand like Titan Eye+ can afford such a bad quality of service. I dont think I will ever walk into Titan Eye+ or recommend it to people. As I have no interest to deal with such unprofessional people nor will I let the people I know go through the agonising ordeal I went through.

The last thing I want from Titan Eye+ is my money back. I am done dealing with you guys. I have a life and I intend to live it. I cant keep doing rounds at your outlets in the false hope that the money I gave is getting its full value. I want a swift resolution in this matter - Which is a refund, nothing else. You can keep those specs and try to make a mockery out of someone else.



I returned their spectacles and went on their website to give the feedback. After I mailed them the feedback nobody replied to it or followed it up. I had to call up the various stores across the city to get their toll free complaint number. After finding the number i called them up immediately and they had no clue about the complaint I had submitted, so I had the explain them the whole thing. They told me they will get back to me in half an hour but they did not. I called them up again after an hour to know what is happening? So they told me the team is in a meeting you will get a call from the store at the earliest. They called me after an hour and said please collect you spectacles they have been fixed. I told them I don’t want to deal with them and they can keep the specs and fix them for however many times they want, I cant get another shock for the fourth time all I want is my money, my refund. They told me the banglore office will call you in regard to this. Someone called Nilesh called me from the Banglore office and he said you will have to go to the store to collect your specs and we cant give you a refund. But I told them again that you are torturing me a lot and I will not tolerate this, I want my money, so they told me we will get back to you. The next day area manager for Titan called me to know what the issue was, I asked him if he read the mail he said I have the sales sheet with me and these are your problems, I told him you have got the facts wrong and I explained him the situation again. He said there has to be either a problem with the frame or the lenses for us to initiate your refund. I told them I have had a problem not once not twice but thrice, so please initiate my refund. He told me I will have to check with the banglore office again, and ever since then nobody has contacted me.

Dear Sir
I had given a Titan Zoop watch for change of strap at Titan World,G-17, Sector 18 Noida on 31.07.2011. The store asked me to collect the watch in 10 day. When I went to collect the watch I was told that the strap was not available and hence I should collect after one week and still the watch was not ready as the store manager said that the company is not able to send the strap and the same is not available in any of the stores in Delhi NCR. Moreover when I said that I would complain to Titan , the store manager said that I can go and complain where ever I wish to. It has been 44 day now and till date the strap of the watch is not changed.
I would like to register my complain for the delays and improper replys given by the people of Titan World store,sector 18 noida.

Last year, I started investing Rs.5000 every month in Tanishq's much publicised Golden Harvest scheme. After paying 11 installments, you are supposed to get the 12th one invested from Tanishq and you could buy some jewellery from the store for the matured amount. I have opened the account with ECS (Electronic Clearance) and saw all the installments getting cleared every month. However, the 11th installment was not cleared for over a...

Hi,
I had purchased Titan Vybes frame from your outlet on 12/8/11. The frame selected had a defect and the eye wear consultant Mr GIRISH told me that a fresh piece would be used to fix the lenses. The order was to be delivered on 15/8/11. I had called in the morning to enquire on the status of my order and Mr Girish told me that it was expected in the evening. Again, I asked him if it was a new frame that was used and he agreed to it.

However when I took the delivery of the frame, it was the same defective frame that was used. He took back the frame tried to get the frame fixed that ended up in cracking the lens. Now he told me that it would take another two working days to deliver the frame.

This caused lot of inconvenience at my end and I requested for the complaint form and the filled in the details. The interesting part of the complaint form is that there is no complaint number and on questioning this to the person seated at the counter, he ignored to my question. Is this how TITAN runs business and is this how your staffs are trained to deliver customer service? None of the staff seems to be bothered to resolve the customer issue. I regret to inform you that TITAN eye plus has poor after sales service.

Mr GIRISH has requested me to wait for another two days to take the delivery of my frame, failing to which, I will have to involve the consumer court to resolve the issue.

Request you to look into this seriously. Anticipating an early response from you.

My sales Order No: TIND026812

Receipt No: AAC0014895

Thanks & Regards
Subeesh.

[protected]

I am extremely disappointed with the quality of the product I recently purchased. It is most unlike a Tanishq product. Details are as follows:-
PRODUCT CODE-510281FBALAAPL; INVOICE No CRB/ CM 4325 dated 09 Aug 11; STORE ADD- Titan Industries Limited, Crown Court 34, Cathedral Road, Chennai-600086; LOYALTY ID-[protected].

I purchased the ring on 09 Aug 11 and after wearing it only for ONE DAY, the product gave way. I had liked the design very much and I had categorically asked the Sales person about how the pearl was attached to the ring- whether glued on or soldered with golden wire. I was told that it was soldered but the gold stud 'supposedly' holding the pearl, gave way which is clearly indicative that it was glued on and NOT soldered into the pearl as was told. This seems to be a major design defect that needs to be addressed by your team at the earliest.

I am appalled at the poor quality of the workmanship. I am residing at Arakkonam which is 100 km from the Store of purchase. When I called up the store, I was advised to bring the ring to the store within 7 days due to the store policy. This premature failure on account of either defective design or poor workmanship has caused unwanted stress in my life and warrants me to travel 100 km for no fault of mine

Regards

Rashmi Prasad
[protected]@gmail.com
[protected]

I've been using spectacles for about 35 years now. Never have any problems of scratch on lens at all. This is first time ever I faced this problem and it is being difficult to strain my eyes with those scratch marks on center.

Invoice No.:BIJ0001231
Invoice Date: 11/02/2011
Purchased From: Tristar Retail Pvt Ltd, Maninagar, Ahmedabad, Gujarat
Frame: T1790A1A1 - INR 3960
Lens: ZT149HW - INR 5808
Total Amount: INR 9768

I went to that shop today and asked to give me replacement or do something which can make it good. One of person named Alpesh, talked with me and refused to give me any service regarding this. And he told me to email the complain.

You can understand that by above usage, it must not be mishandling and improper usage. I used them very carefully with respect to cleaning and all. As a profession of Principal, I don't see any abrasive usage of spectacles from any environment. It is getting increased day by day. I must tell you that it has passed four months which makes it worse. It is worthless to invest that much amount in spectacles from Titan Eye+.

In following email complaint, they told me there is no warranty of scratched and breakage on lenses, these lens made of fiber, there are slight chances of breakage and tear and wear due to its material property. I don't think they served me right product or their value.

I approched with a 3 years old wrist watch to World of Titan a show room and service centre for wrist watch in Cuttack city at Baxi Bazar for repair.The defect was that the locking pin which connects the chain(band) to timepiece was broken and the same pin was to be replaced with new one. The staff of service centre accepted the watch and issued a receipt telling the watch would be repaired within 2 days and the charge would be Rs 50/- . After 2 days I approched the same staff to collect my watch but the staff returrned the watch without repairing telling that the watch can not be repaired and solution told by him that the new band to be fitted which would cost Rs 1600/-. My complaint is that the watch which was returned to me was in damaged condition i.e the band was damaged probably during process of repairing and when the mechanic failed to repair decided to return the watch in damaged condition and advised to fit new band. So my complaint is that as the service centre staff has damaged my watch's band it is the service centre responsibility to repair my watch or fit the watch with new band free of cost

August 6, 2011
Ref: Loyalty ID[protected] of TANISHQ

I had purchased 18KT Diamond Bracelet vide bill no BRD CM 3913 dated[protected]. This Bracelet was an invaluable piece of jewellery not only because it was purchased from Tanishq but also as it was a birthday gift from my husband. It was the most lovable jewellery that I possessed and therefore it taken care of always.

It is a matter of immense shame...

I had purchased a Titan Watch for Rs. 7500/- from Ernakulam Authorised show room. The watch is Black coloured chain embedded. The chain started braking just after a month, I put up the complaint with the authorised show room they simply rectified the defect and delivered. Just after a couple of days the chain again broken and the watch was not in use for quite some time. during one of my visit the Baroda i had shown the watch in the authorised show room in Alkapuri, they also just added a piece of old chain and rectified and delivered. After a couple of months the chain again broken. I am a regular customer of expensive watches of titan. I am a government contractor and very busy and have no time to run around for such petty things. I believe in the Brand of Tata and I simply buy the products by name. The latest addition of Tata products and 4 Nos. AC and expensive watches for my wife and uncle.

I had put up a complaint a couple of months back and one Mr. Haris of Ernakulam region had asked me to show the watch in the nearby show room. I had given the watch to your Kottayam Dealership and they informed me the watch is of regular complaint nature and the production is stopped. They had sent the watch to Regional Head Office and i was informed that i will be given a couple for atleast 75% value of the watch so that I can further purchase a watch of my choice. The matter is still pending and would request a speedy solution.

titan showroom swaroopnagar{kanpur}ki attendent lady ka custmers ke prati upechhapurna rawaiya hai.iski bangi mere gift voucher ka ammount pay karne ke liye 2 bar chakkar lagwaya .jabki maine cash payment karke watch kharidi.till confermation of my gift v oucher.2 time jane par yah sochakar ki ye to gift voucher wale aa gaye attendent bill mangle lagiaur meri misses ke samne chal rahe fan ko isare se band karwa diya.
iasye hi attendentTITAN KI SAKH ME BATTA LAGANE KE LIYE PARYAPT HAI.
be carefull about your above titan showroom .

"Purchase Titan Edge and your bad time starts immediately"

Last year (June 2010), I purchased a Titan Edge wrist watch from the authorized Titan dealer in Aligarh (U.P) and paid more than 7500/- INR.

Within a period of one year, the watch went out-of-order four times.

For first 3 times, I went to the authorized dealer, he took it back repaired and gave back in few days.
Anyway, when I went the fourth time again with the stopped watch, the dealer accepted that there is some problem with the machine so have to replace it and I have to wait for 15 days. I happily accepted it as there is no use of having a nonworking wrist watch plus I had hopes that at last my good time will start soon (good times by Titan)…
Finally after 2-3 follow-ups I got my wrist watch. The worst thing was yet to come: he put the machine of the Golden color titan edge watch into my grey color watch. Now I have a unique golden point at the center of my dial. Additionally, now both the arms has some crystallized salt/ moisture on it (moisture problem !!!!).

The quality control of titan is so great that even both segments of the steel chains are different from each other in finishing; this makes the write watch a little more awkward.

Thus, I request all the readers, to be careful while purchasing the Titan Edge series products as neither the strict quality controls are maintained nor their technical staff is well trained to handle Edge series products.

Regards
Farooq (Presently in Mumbai)
[protected]

I bought a Fast Track watch strap (which the shopkeeper claims that it costs Rs. 300) and a watch cell at Titan showroom, City center, Banjara Hills, Hyedrabad. The shopkeeper charged me Rs. 500 and didn't give me a bill. The lady (who repaired my watch) charged Rs. 180 just for the cell. Moreover, she didn't give me the bill. I wish action is taken on the management of the showroom. I wish someone catches them red-handed.

I have purchased one Titan wrist watch from Time Centre, Jalpaiguri on 19 Apr 2011. It has been given guarantee for two years. Now the watch is stopped and when I contacted the shop they are telling that they will not replace the watch but replace the cell. I want to know the difference between guarantee and warranty. they are adamant totally and abuse me. They are not giving the number of their shop owner and told me to go anywhere and do complain. Now tell me what should I do

Sir,
Myself Perneet Kumar sharma, from chandigarh, recently my wife has gifted me watch approx 1 month and 15 days ago. i just wore it for 5 times in this period. recently i find some tiny black spots on the side of my watch dial. i am wondered how is it possible that a branded watch comapny place such thing in market. i talk to shopkeeper he siad it may be polishing fault. , on this i said for replacing the watch but he refuses. so kindly guide me what to do. i have bill and warranty card with me.

Perneet

[protected]@gmail.com
[protected]
chandigarh

hi my self sourab goel i have purchase a fastrack watch from south delhi the model is 655sm i have purchase from indo watch gallery central mkt lajpat nagar the invoice no 1292, on 31st may 2011, after one month the watch is going slow and the time in incorrect , then i go to the service center south ex-1, world of titan , then he repair the watch and after 1hour the same problem incurred the problem is same as before repairing then i think that the watch is not repairing , i want that please change my watch.
name- sourab goel
mob-[protected],[protected]

We have 1 Tb HDD for our CCTV systems. We have 7 hard disk in warranty period. all the hard disks are problem occurred during continuous working.Kindly give a suggestion for checking and replacement of the HDD.