Titan Company — Replaced titan watch

amritasagar

from Delhi, Delhi

Address:	Ghaziabad, Uttar Pradesh, 201009
Website:	www.titan.co.in

Hi,

i m amrita from ghaziabad .my brother purchased a titan watch item code-1640ym04 description de736 on 11.feb 2016 for my marriage purpose. but the problem is that the watch is looking good but the color is golden so my husband does not wear the watch still because of golden color.and i also visited at ur showroom they said to me its not a possible and they did not replaced the watch..i just asking and told him u can take a any depreciation of this watch and give the same model but color is change but they did not give me any solution and also misbehave with me..this watch as a show piece for me in Almiraha when marraige to till future as it is for me because this is a useless for me and my money also waste...please do the needful and replaced the watch. i also pay charge of other model and depreciation also.

regards
amrita sagar

Was this information helpful?

No (0)

Yes (0)

Titan Company customer support has been notified about the posted complaint.

Related Titan Company reviews

View all 1964 Titan Company Reviews

Comments

Titan Company Customer Care

from Pune, Maharashtra

Verified Support

Dear Amrita Sagar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.

Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile
to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

amritasagar

from Delhi, Delhi

thanks for rply here a my contact no [protected] and my email address is [protected]@gmail.com.

Please sir do the needful and replaced the watch as soon as possible plsssssssssssss..

i m really to thanks to u if my problem is resolve.

Regards
Amrita Sagar

amritasagar

from Delhi, Delhi

This is rediculas company of titan ..they only sale the own product afterthat customer suffer any type of problem they did not have any solution . i think titan is a fraud company and i recommend our relations and people also. don't believe with the titan and purchase also. i will registered the complaint in consumer form and also registered in court.

My watch is not any scratches but titan technician how could found scratches.its a just only make the customer fool and dined to me . i don't know that when sold the product they committed more promises but when customer want a solutions they back own promises and misbehave with the customer.
If my problem is not short out then i ll take a action against titan company.

Regards
Amrita Sagar