Titan Company Complaints & Reviews

Sir/Madam,
I had a strap to be replaced of my NH2531SL01 watch and it has been 2 months since i gave my watch for the same. Nothing has changed since, I am fed up from calling the titan service center in my area. They say there is no replacement piece available and that too after two months and now they are not ready to even give a reduction coupon . Never expected such a poor service for a watch with more than one year guarantee. Next time I will make sure never to buy any titan products.

Specifications
Brand Titan
Model Number 9449
Mechanism Quartz
Display Type Analog
Series Titan Octane
Dial Shape Round
Strap Material Metal
Best For Occasion Party-Wedding

I own this watch and its back cover fell somewhere and I gave my watch to your authorised service center. They said the spare parts will not be made and they are scrapped the model. Is it true? without providing spare parts for your international models how you are selling products? If you wont provide after sale service why the heck you put your price tag at high?

Sorry to say this...
Yesterday at tanishq rct ghatkopar outlet my wife was shopping the jewellery and she was at cash point to do the billing.. But she was using my credit card to shop.. Obviously wife will shop with husband card mostly and unfortunately i m at usa not in country but the behaviour and the experience was too bad at outlet that she couldn't shop anything.. Because of rude and unexpected behaviour by their bos means account executive it's to insult the customer with their own policy they rejected the shopping because the card holder was not present... Which world u r in... The world is so forward with many things and u people like not at all bother about customer... It's not tata i think so.. Because it's too insulting and too bad experience...
At last i want to tell you i was a ex employee of tanishq.. And the shop was my wife who still work for tanishq.. U people cannot trust your own staff then how the other customer will trust this brand and the policy.. The ridiculous thing is that the people who is working in rct tanishq employee who's name is dilip narwade who don't have manners to talk with ladies and he himself think he is the owner of tanishq..

People please think and go to shop at tanishq it's my personal experience.. I don't know this message will help to change the staff like this who is sitting and dropping the business by is own behaviour... His some one to take this issue and resolve the problem or should i have to take this to media...

Regards
Natesh bangera

I have purchased a watch and a gold earrings, the watch i got that in cheaper price from flipkart so i bought from there and send them the watch back which i purchased from there E.COMMERCE website and now whenever i call them they say talk to us on email we cannot see any details from our end moreover i have mailed them so many times but they say that there was a gold coin in watch which i never got and they said there was a coin so from a month they are investigating on it and i told them if you cannot refund the money send me the watch back.

I got glasses from ss colony bypass road madurai tamil nadu costing me around 8000rs being a student I somehow managed to get it from my pocket money thinking it will last longer and I won't have to buy any new soon I got crizal len fitted as well but after 1 month spec's will get lose again n again I went to the shop plenty of times but no1 bothered now even d lenses are worn off in just few months o[censored]se of the product and when i went back there they refused to help inspit of getting call from titan care to whom I called and asked for help.it's just pathetic.I need my glasses to be exchanged anyhow I can barely see through them.titan being a reputed company should be upto the mark for there name.kindly look into the matter

Sir,
I would like to draw your attention towards duplicate selling of Titan Eye+ at very cheap rate in Guwahati. When I went to purchase a Eye Frame at

SATGAON OPTICALS
SATAGON BAZAR,
NEAR Military Station,
Guwahati

I given a Titan Eye+ only in Rs.200/-, When I asked about its genuineness of the product the sales man rudely abused me and threaten me to disclose the matter to someone .

It is, therefore, requested to look into the matter and please send a team to verify my complaint.

Jitendra Kumar
[protected]@gmail.com

Sir,
I bought a gold chain from Tanishq Agra store but that broke off just after 20 days.i went to store they kept the chain but after few days they tell it is customer fault. Where as that was not the case... It is manufacturing defect... And the chain is likely to break at one more place also. The details of purchase are
Date 03 Sep 16
Name Sushil Kumar Sharma
PH [protected], [protected]
Item. Gold chain
Ccaf no AGA1600545 dated 06 Oct 16
Store Tanishq Agra
If any other details required please let me know

I ordered one Titan watch on 16 oct 2016 cost is 849/- that was dedicated from my yes bank account but order not placed it's been 6 days m waiting but payment not credited to my account. Mostly I do online shopping but it's really very bad experience with Titan.
Kindly find my attached bank statement
Earlier response is highly appreciator
Thanks

Dear Sir

I had purched fasttrack watch on 17 may 2016 and that chronograph switch is not working. I had given my watch care center and they have promised to return with in 15 days due to for repair the watch was send to okhla delhi but it will take 45 days to return me back with a brocken glass very smartly.
i had notice that there is breakage at corner of the watch then they accept it because the damage is internal agree to repair it again and told me to leave it for another 15 days.

is it so the watch is for me or for customer care because from last 2 month, the have it.

I want a replacement because they have scratch it and break the dial and glass

Dear sir /madam
PFA
I have Gifted rega watch to my wife dated 06/07/16 mention watch was continually stop the working again and again after date of purchase its stop the working in next week.

I m again visit 3rd time tatan showroom for asking a status of my wife's still mentioned watch was not working

Now after tremendous follows by me there was nobody can entertain me as well as from showroom end there was responses till date . So I had Gifted another brand watch to my wife in last week dated 11/10/16

So I really disappointed about this watch request you to please refund my cash in Gift voucher or credit memo

Thanks
Swapnil Kotwal
[protected]

Order ID: EC00142622

On 13th September 2016 I bought Titan Frame from www.titan.co.in; within two days I got my product. Because of frame size issue I returned my product.
It's more than a MONTH and still I'm waiting for my payment. Here amount is not a big but still Titan is not interested for refund. Every time in customer care I'm getting only one answer that they will initiate my refund in Two days. Since last 20 days I'm hearing same thing from titan. My refund is not even initiated by Titan.

I want my money back on priority basis.

Dear Sir,

I purchased a titan watch of model number 2419ym04 from a shop (Jasalia) on 14.10.2016 and gifted to my friend. unfortunately my friend wish to get a strap watch and we tried to exchange the watch from the same shop.
but they told us that already the tax form has sent, so they are not able to exchange the item.
May i know whether i am able to exchange it through titan website.

Good Afternoon,
I am syed, and i had taken gold chain two months before from Aurangabad (Maharashtra) branch by paying 15% making charges but i returned it just 2 day before because its broken 3 times.now the problem is that
we have given you 15% making charges because you have good design, good strength and good make,
Now i returned it only because of your design failure, your strength failure due to which its get broken 3 times the reason i returned it otherwise i never want to do so, and taken new one by paying extra amount in it.
Now the problem i have is why you have taken 15% making charges from us for your design and make failure (nearly about 4000 rupees ).
I am so frustrated with tanishq and i will stop taking from you and also my relatives.
Kindly returned amount you have taken from us for your design and make failure so i will be very thankful otherwise i have to think for consumer court and other options.

Thanks and Regards,
syed
mob no.[protected]

I visited Your showroom at Gorakhpur today ie 17th October 16, and visited the bangle section where I called for assistance and ms Shakti Gupta came with much arrogance and irritability.she stood with arms folded after showing two pieces and said whatever is there is displayed u can see.her stern voice made me object on her dealing behaviour for which she said so what ???she kept staring .i called the manager and he was there said he will mangage and I told him to pls someone else to attend me and ms gupta stood staring I requested her to leave as I was not comfortable and she said she would not!!
I am very much disappointed and shocked .
Though I did purchase but was left hurt by the misbehaved staff.

Dear sir
I have purchased one wrist watch of Titan company in June 2016. The glass top of that watch has been lost. I have submitted my watch at Titan shop at Lalpur, Ranchi(Jharkhand) on 30.07.2016. Since then I am requesting for new glass.Every time they make excuse for not getting glass top. Then I contacted MR.Sandeep (head of Jharkhand for titan as told by the Titan shop Manager). But Mr Sandeep has not listen any thing for that and told me how you have got my contact number and I cannot do any thing regrading your problem you contact the shop person for readdressal of your problem.Ultimately till date i have not not solution for my problem. The behaviour of persons dealing with Titan is very much embracing for me. I need your help.
The details are as under:
Watch Model- 9868NM01
Reference ID : 716AE0521B1285 DATED 30.07.2016
Shop Details : FOGLA DURABLES(P) LTD 56, CIRCULAR ROAD, RANCHI
Complaint : MG Missing
Shops Phone :[protected]
Mr. Sandeep : [protected] (Head of Tiitan for Jharkhand)

Dear Sir

I have booked compliant through Costumer Care NO[protected] on 26.8.2016 vide complaint no 1285172 DT 26.8.2016 for defected watch and replace for new watch

After follow up a lots of times still no one has contact me . Evert time says that we are working on it.

Still complaint is pending

Please solve the above complaint

Regards

Deepak

This is Gladstone Dsouza, i purchased a titan ladies watch worth INR 6300 this evening. To my surprise i receive a watch that is not working, i went back the store and got the battery changed, it hardly worked for 5 mins and stopped again. On calling the store they told me that we will replace it tomorrow but we cant guarantee the time. I cant trust them anymore i urge for a immediate refund. In the first place how could they keep a defected brand unit for sale. Please look into this matter as soon as possible and i am not accepting any watch from that particular store.

I purchased watch model no 9824ym01 on[protected] at dwarakanagar, visakhapatnam branch.in that 20 stones had gone. I submitted to the service center for stones on[protected]. He given estimated time on[protected]. On today there is change in in my watch, with same condition. He simply says replace the watch by cost of rs.1049/-. But no service. Is the company giving the service or not. Company opened the service center or advising center?.. So please do justice any make repair to my watch...
My ref no : 9016as0081b11944 dt[protected]
My contact no : [protected]

I had invested in your Gold Harvest Scheme @ Rs 3, 000/- pm. Today afternoon purchased item of my choice at your outfit at G-2, Krishna Plaza, sector-11, Pocket-4, Dwarka, New Delhi vide Retail Invoice DWR/CM/5953 dated 01/10/2016 for Rs. 77, 486/33 & paid Rs. 45, 374/- whereas it should have been Rs.45, 073/ as under:-
Product Value Rs. 77, 486.33
Less my deposit Rs. 30, 000.00
Less Discount Rs. 2, 250.00
Taxable amount Rs.45, 236.00
[protected]@1% Rs. 452.00
Total Rs. 45, 688.00
Less Pts Redeemed Rs. 615.00
Net Payable Rs. 45, 073.00

ISSUE: The amount of my deposit & discount offered should have been reduced from the Product value, whereas it also stands taxed. To my mind this is not correct. Please examine & be fair to the customers.

I have a titan gold bangle type watch though purchased a few years back which i hardly wore or used and i had kept in the bank locker with a brand new look. Now i desired to use the same and took the watch to titan show room on the pondy bazaar, chennai around 17th august and the battery changed and wore it for a couple of days and left it at my residence in safe custody as i had to go to delhi. Then i returned to chennai on the 11th september and found the watch running slowly. As i had to travel to my native place i could not take it to the service immediately. On return, i sent it through my daughter to check the battery on 16th september evening as i was busy. My daughter sitting in the car sent the watch through my driver who took it to your service attached to pondy bazaar show room. A technician attended to the same and gave the watch back to my driver putting the same in the same box in which i had sent. When my daughter handed it over to me, i was shocked to find that it had totally gone out of shape. Neither my driver or my daughter had not noticed the damage caused to the watch as it was put in the box and given to him. I could not immediately take it to the show room as the next day morning i left for delhi on work and returned to chennai only on saturday 24 september. I took the watch to the show room to show to them and give a complaint to the manager yesterday, 26th september. The manager was not there and show room assistant enquired what was the matter. I showed him the watch and explained what had happened. He requested me to be seated in the ground floor and said he will go and bring the technician who attended on the watch. I specifically told him that i had come only to complain and that i will get it repaired outside with a jeweller. As he did not return for long, i asked other assiatants and no one reacted. Hence i went up. At the same time the manager had also entered. On reaching the service floor, the person who had taken the watch after great hesitation and on my insistence brought the watch back and i was shocked to find that they had further damaged it and had made out of shape and cracks had developed, probably in their attempt to set right the same. This very much annoyed me and i asked the assistant why did he give the watch to the technician when i had specifically instructed him not to meddle with it and i will get it repaired outside. At this three more shop people and the manger came there and tried to justify saying they did not do anything. The manager was not even willing to listen to what i wanted to say and was only protecting the staff. No one was concerned about the great damage caused to the watch and maintained that they would not have done. More than the damage, callous manner and attitude shown to a customer was so disgusting. There was no respect any i received from the staff. Everyone shouted at me. I am a respectful and well know lawyer and have always been a good patron of titan as i don't go in for any other brand. I attach so much sentiments for that watch as it was presented to me by my daughter on a special occasion. I remeber it to have been purchased at tanishq show room. I am much distressed by the way my watch was handled by your service centre and they have made it beyond repair. I request you to take this complaint and help me get proper justice. I am keeping the watch as it is for you to assess the damage caused yesterday. I can even send a photo of the same if required.