Titan Company Complaints & Reviews

Dear Sir,

I purchased a titan watch of model number 2419ym04 from a shop (Jasalia) on 14.10.2016 and gifted to my friend. unfortunately my friend wish to get a strap watch and we tried to exchange the watch from the same shop.
but they told us that already the tax form has sent, so they are not able to exchange the item.
May i know whether i am able to exchange it through titan website.

Good Afternoon,
I am syed, and i had taken gold chain two months before from Aurangabad (Maharashtra) branch by paying 15% making charges but i returned it just 2 day before because its broken 3 times.now the problem is that
we have given you 15% making charges because you have good design, good strength and good make,
Now i returned it only because of your design failure, your strength failure due to which its get broken 3 times the reason i returned it otherwise i never want to do so, and taken new one by paying extra amount in it.
Now the problem i have is why you have taken 15% making charges from us for your design and make failure (nearly about 4000 rupees ).
I am so frustrated with tanishq and i will stop taking from you and also my relatives.
Kindly returned amount you have taken from us for your design and make failure so i will be very thankful otherwise i have to think for consumer court and other options.

Thanks and Regards,
syed
mob no.[protected]

I visited Your showroom at Gorakhpur today ie 17th October 16, and visited the bangle section where I called for assistance and ms Shakti Gupta came with much arrogance and irritability.she stood with arms folded after showing two pieces and said whatever is there is displayed u can see.her stern voice made me object on her dealing behaviour for which she said so what ???she kept staring .i called the manager and he was there said he will mangage and I told him to pls someone else to attend me and ms gupta stood staring I requested her to leave as I was not comfortable and she said she would not!!
I am very much disappointed and shocked .
Though I did purchase but was left hurt by the misbehaved staff.

Dear sir
I have purchased one wrist watch of Titan company in June 2016. The glass top of that watch has been lost. I have submitted my watch at Titan shop at Lalpur, Ranchi(Jharkhand) on 30.07.2016. Since then I am requesting for new glass.Every time they make excuse for not getting glass top. Then I contacted MR.Sandeep (head of Jharkhand for titan as told by the Titan shop Manager). But Mr Sandeep has not listen any thing for that and told me how you have got my contact number and I cannot do any thing regrading your problem you contact the shop person for readdressal of your problem.Ultimately till date i have not not solution for my problem. The behaviour of persons dealing with Titan is very much embracing for me. I need your help.
The details are as under:
Watch Model- 9868NM01
Reference ID : 716AE0521B1285 DATED 30.07.2016
Shop Details : FOGLA DURABLES(P) LTD 56, CIRCULAR ROAD, RANCHI
Complaint : MG Missing
Shops Phone :[protected]
Mr. Sandeep : [protected] (Head of Tiitan for Jharkhand)

Dear Sir

I have booked compliant through Costumer Care NO[protected] on 26.8.2016 vide complaint no 1285172 DT 26.8.2016 for defected watch and replace for new watch

After follow up a lots of times still no one has contact me . Evert time says that we are working on it.

Still complaint is pending

Please solve the above complaint

Regards

Deepak

This is Gladstone Dsouza, i purchased a titan ladies watch worth INR 6300 this evening. To my surprise i receive a watch that is not working, i went back the store and got the battery changed, it hardly worked for 5 mins and stopped again. On calling the store they told me that we will replace it tomorrow but we cant guarantee the time. I cant trust them anymore i urge for a immediate refund. In the first place how could they keep a defected brand unit for sale. Please look into this matter as soon as possible and i am not accepting any watch from that particular store.

I purchased watch model no 9824ym01 on[protected] at dwarakanagar, visakhapatnam branch.in that 20 stones had gone. I submitted to the service center for stones on[protected]. He given estimated time on[protected]. On today there is change in in my watch, with same condition. He simply says replace the watch by cost of rs.1049/-. But no service. Is the company giving the service or not. Company opened the service center or advising center?.. So please do justice any make repair to my watch...
My ref no : 9016as0081b11944 dt[protected]
My contact no : [protected]

I had invested in your Gold Harvest Scheme @ Rs 3, 000/- pm. Today afternoon purchased item of my choice at your outfit at G-2, Krishna Plaza, sector-11, Pocket-4, Dwarka, New Delhi vide Retail Invoice DWR/CM/5953 dated 01/10/2016 for Rs. 77, 486/33 & paid Rs. 45, 374/- whereas it should have been Rs.45, 073/ as under:-
Product Value Rs. 77, 486.33
Less my deposit Rs. 30, 000.00
Less Discount Rs. 2, 250.00
Taxable amount Rs.45, 236.00
[protected]@1% Rs. 452.00
Total Rs. 45, 688.00
Less Pts Redeemed Rs. 615.00
Net Payable Rs. 45, 073.00

ISSUE: The amount of my deposit & discount offered should have been reduced from the Product value, whereas it also stands taxed. To my mind this is not correct. Please examine & be fair to the customers.

I have a titan gold bangle type watch though purchased a few years back which i hardly wore or used and i had kept in the bank locker with a brand new look. Now i desired to use the same and took the watch to titan show room on the pondy bazaar, chennai around 17th august and the battery changed and wore it for a couple of days and left it at my residence in safe custody as i had to go to delhi. Then i returned to chennai on the 11th september and found the watch running slowly. As i had to travel to my native place i could not take it to the service immediately. On return, i sent it through my daughter to check the battery on 16th september evening as i was busy. My daughter sitting in the car sent the watch through my driver who took it to your service attached to pondy bazaar show room. A technician attended to the same and gave the watch back to my driver putting the same in the same box in which i had sent. When my daughter handed it over to me, i was shocked to find that it had totally gone out of shape. Neither my driver or my daughter had not noticed the damage caused to the watch as it was put in the box and given to him. I could not immediately take it to the show room as the next day morning i left for delhi on work and returned to chennai only on saturday 24 september. I took the watch to the show room to show to them and give a complaint to the manager yesterday, 26th september. The manager was not there and show room assistant enquired what was the matter. I showed him the watch and explained what had happened. He requested me to be seated in the ground floor and said he will go and bring the technician who attended on the watch. I specifically told him that i had come only to complain and that i will get it repaired outside with a jeweller. As he did not return for long, i asked other assiatants and no one reacted. Hence i went up. At the same time the manager had also entered. On reaching the service floor, the person who had taken the watch after great hesitation and on my insistence brought the watch back and i was shocked to find that they had further damaged it and had made out of shape and cracks had developed, probably in their attempt to set right the same. This very much annoyed me and i asked the assistant why did he give the watch to the technician when i had specifically instructed him not to meddle with it and i will get it repaired outside. At this three more shop people and the manger came there and tried to justify saying they did not do anything. The manager was not even willing to listen to what i wanted to say and was only protecting the staff. No one was concerned about the great damage caused to the watch and maintained that they would not have done. More than the damage, callous manner and attitude shown to a customer was so disgusting. There was no respect any i received from the staff. Everyone shouted at me. I am a respectful and well know lawyer and have always been a good patron of titan as i don't go in for any other brand. I attach so much sentiments for that watch as it was presented to me by my daughter on a special occasion. I remeber it to have been purchased at tanishq show room. I am much distressed by the way my watch was handled by your service centre and they have made it beyond repair. I request you to take this complaint and help me get proper justice. I am keeping the watch as it is for you to assess the damage caused yesterday. I can even send a photo of the same if required.

I bought one RS 8500 watch in titan show room 2014. same year it became out of order. the Tnager Zimsom after sending watch to Bangalore they asked me to take another watch of same price.

now within a year the new watch is not working.

my new titan edge dial 15 line marker came of out

I was told we cannot do any work in the dial. what will be the solution

I visited a world of Titan showroom today. Battery was drained actually, so he replace d with new battery. The amount he charged for that is Rs.96 viz. 38.60 for battery, and remaining for tax and delivery charges.This is totally unfair Rs. 58 for tax and delivery.Its more than the battery charge.I want you to take strict action against the fraud done to me.

I have brought a fastrack watch at Time Mart, Coimbatore on 24/7/2016; model number: 9462AP01, after a week later I have experienced damage in strap (like a cut-through) later I have check out issue with the shop (Time Mart), they are not giving correct response and saying guarantee and replacement are not eligible for straps.

Worst quality of strap and irresponsible attitude of the outlet shopkeepers. Bad impression to Titan after these much years; not satisfied.

Sir/Madam,
I am a resident of Guwahati, Assam. A year ago, I had bought a fastrack watch from one of your authorised shop in Guwahati. Offlate, the belt of my watch is not in a proper condition due to which I want to get it changed. I had visited the authorised store here in Guwahati (World of Titan, Chandmari) regarding my issue but due to unavailability of a belt of a similar colour, they referred me to the Titan repair workshop in Fancy Bazar area of the city. Same was the case there. Even they did not have a similar colour belt. Replacing the watch with a belt of a different colour will spoil the look of the watch. It has been quite difficult for me to run between your dealers and that too without a solution. I had always been a regular customer of Titan watches but this incident has left me highly dissapointed. A poor after sales service on your part is not what can be expected from such a reputed company as yours.

Hope to hear back from you soon

I have been a regular customer of Titan plus since last five years. recently I gave my specks having some fine line scratches for fitment of a lost screw.was shocked to receive back with a deep screw driver mark on the lens. they are refusing to accept their mistake n not getting the lens replaced. this is clear Case of cheating n shows they are good to their customers only till you keep buying new spectacles from them.any repairs or service n they are there to cheat you. would advise all to think about this before buying from titan eye plus

Hello I have purchased a titan watch octane chronography online from paytm on 16th sep today I went to store today to see that warranty which I hve got is eligible or not..as I have uploaded the photo of warranty card this much only I have got in warranty..but when I showed the warranty in store they said that we cant accept this type of warranty..!!! I have got invoiced bill also..!!

Hello Titan,

I have submitted my wrist watch for replacement of Strape and repair on 6th Aug. After that service center is calling me everyday and asking to take back my watch for non-availability of parts. What shall I do with a non-working watch ????

Additional, I have made telephonic complaint 3 times in the last 3 week but no action taken. Complaint numbers are #1278380 & #1290578

Regards,
Gautam.

Date of Purchase: April 2015
Showroom: TNagar Titan showroom, Chennai

Purchased a ceramic watch which costed Rs17000. After 3 days, the strap started to dismantle, so we returned the product to the showroom for fixing. After a week they called and informed that it is a failure model and we cannot fix it. Then they offered to purchase another watch. But for that same price range.

I was a bit skeptical to purchase any watch from Titan itself, but since 17000 is a big deal for me (may be not for titan), I purchased a Titan Edge (costed Rs18000). After 6-8 months the strap started to develop splits and by 1 year it got worn-out. So again got it to titan showroom (nanganallur one) for fixing (July 2016). They said the strap will cost me Rs4000 which I could hardly tolerate, but agreed anyway. Now today (17 September 2016), it's going to be 2 months and yet the showroom guy says it is in company for servicing.

Dear Titan guys, I know you will apologize here and explain how lovely you guys are and ask for my details in response to this comment, I am just here to let others know how bad of a brand Titan is.

Thanks in Advance.

Sir I have a FD in Tanishq company for Rs 3000 pr month from 10/12/2015, my account no. of FD is[protected]. I have paid Rs 3000 online dated on[protected] and it has been detected from my OBC bank account, and my bank account no is [protected]. However I got news that it has not been transferred to my FD account . Sir I request you to check it further.
Document have been attached -
1.My bank account detail
2 Copy of FD account

We have purchased gold jewellery of worth Rs 106919.15 on 15.08 from your Sec 17C Chandigarh outlet. Payments were made through two different Debit Cards against Invoice CHB/CM/3466.
We have not received 5% cashback i.e. Rs 3500/- & 1899.40 till today, whereas staff of showroom were telling that it will be paid by 31.08
Pl check the status.
Neelam

I went to replace the watch battery. Executive told me that it will charge Rs.100. I said ok give me bill. He said if you take bill you need to pay Rs. 200. I.e.50 for battery and 150 for service charge and need to keep watch for 5 days.
I requested that i only need to change battery which was last done 2.5 yrs back and i dont want to get it serviced. ( i dont want to disturb the machine unnecessary which is working very fine ).
He said if you dont pay 200 we will not replace battery.
I saw in 10 min 4-5 customers were annoyed on the similar issue.
How this type o[censored]nethical practice is allowed in tata enterprise.
NGDA TITAN SERVICE CENTRE SADAR NAGPUR.
Please take necessary action asap.
GIRISH KOTWANI
[protected]