Titan — No refund/exchange/misbehave

Address:

New Delhi, Delhi

Hi,
I purchased a titan watch worth Rs. 11995 from World of Titan (Lajpat Nagar-2, Delhi). It was a gift for my sister but she didn’t like the design. I went to titan store next day and requested to return the product and refund my money as its been less than 24 hours since i purchased the product. But she refused to refund saying that you should have come before closing of shop. I mean what kind of policy is this?? Policies are not driven by sunrise and sunset, it shall be time bound. Also there was nothing mentioned on bill regarding refund.
I requested her to give me gift coupon or tanisqh coupons of same price but she refused. Finally i said i will buy some other watch of her choice but she said no
you have to buy the product of same price.
1) Nowhere on bill its mentioned that product can’t be refunded. When it was told to store manager he said we will print from next time
2) Why I shall buy a watch of exactly same price. Why I can’t buy something of lower price in exchange if I like the design.
3) We are Titan customers since 1989 and never felt this kind of cheating attitude and rude behavior from Titan.
4) The store manager pushed my pregnant wife and shouted to go out of store.

I have returned the watch to lajpat nagar store without taking anything in exchange or refund money. We don't care about money and as a token i have left your watch in store for free but I will make sure i will go to court if you don't take necessary action against these people cheating in name of titan . Never believed that being a loyal customer for 3 generation will feel so much humiliations .


Attached: 1)Bill 2) Product left at store 3) Employees in store

Regards,
Contact No: [protected]/[protected]