Titan Company Complaints & Reviews

Hi, I am writing this to share the horrible experience I am still having with Titan Service Center and Helios in Bangalore. I own a Timberland watch and I was facing some issues with it. So I went to a Titan Service Center and they told me that they deal with only Titan Watches and asked me to go to some other service center. I did so and they told me the same thing and asked me to go to other service center. To my surprise, they told me the same thing. Like this I wasted my one week. The last service center i went to told me to go to Helios Store as they only sell and handle Timberland watches. I did so and my bad luck was it was the last day of my two days warranty because of going here and there. After going to Helios store, I was again told to go to some other Titan Service Center. It was too much for me and then I called the Titan Service Center office they told me and asked them to arrange a pick up for me as it was very far from the Helios Store. They agreed to do so and the watch was booked on 29-July-2015 in Helios Store. Also, I gave my original bill as requested by the store person. After that I didn't received any call or communication from Titan or Helios Store. So after a month when I called Helios, they told me to they will call after few hours to update me. But as expected, I didn't received any call. Again I called after few days and same thing. There was no responsibility from the store or service center to keep me updated. So after few days I got a call from Titan store that my watch is ready and I can come to receive. I went to that store next day and to my surprise. They didn't even checked whose watch it is. They were giving me some other watch that belonged to some other customer. When I told them so, they said it is Timberland watch only. After showing my acknowledgement form from Helios, they accepted it is not my watch and again I was left disappointed. I told them that day to call me today and tell me the status of my watch. But again, my expectations were met and I didn't get any call for a week. Even after calling the same store, I didn't got any satisfactory response. On 14th August, I got a call from the Titan store that my watch is ready and I can come to receive. Next day when I went they were ready with a bill for a watch that is under warranty. That was too much for me. I together with the Titan store person went to the Helios center to get the confusion clear. After going there, I got to know that they've lost my bill and that's why Titan Service charged me. After discussing with the Helios store, they told me to wait for one more day to get everything clear. But again, no call nothing. Even after calling, they asked me to wait for 10 minutes to call back but there was no such call from their end. From 29-07-15 to this day, I don't have my watch with me and no communication from Helios or Titan Store. I am so disappointed with the service provided as there has been no communication or any kind of estimation call. I only got a watch with a bill of Rs. 570 that too covered under warranty. I kindly request you to please take a look into this matter on priority and take necessary actions. I, being a TATA employee, am totally disappointed and disgusted with the service provided by a brand that is part of TATA. Address for both Helios and Titan Store is Phoenix Market City, Whitefield, Bangalore.

Hi, i have purchase a Tomy Hilfigure watch from the World of Titan From Hridaypur, Barasat, North 24 Pgs, Kolkata- 700125, West Bengal. (Executive name- Mili Mondal) Now the Watch is not working, I have visited the World of Titan from where i have purchased the same. They checked and informed that there is machinery problem found and the spare parts is not available at the store, So i have to give him the watch for 2 month for repair. Now my question is that if your engineer found that there is a problem related to machinery, then change the same, why i will give my watch for two month. please take this issue seriously & resolve. Regards Monirul [protected]

I feel bad to type this message to your team. I bought an fast track watch on 2014 and the watch have extended warranty period for 3 years . Now the watch is teared from the back portion of the watch and its rusted. Now the watch has started infecting my hand and painful to wear that watch. I am attaching the screen shot of the watch showing its rusting part . The cost of the watch is around 3000 Rs. I tried reaching your team but i failed to achieve that. I did not get any proper response from your side. Could you please help me in replacing the watch as i own the warranty and i have bill for the same.
Could you please get back to me for further details.

I purchased Tanishq Earrings And Pendent worth 15000 rs on 01jul2015 and I wore the Earrings for first time on 31 jul2015 and just after 1 hr I removed and what I saw on my ears and the earring was shocking Black colour residue on my wars and The earrings - I have almost 10 gold and diamond sets but never had such a experience - After paying hafty amount is this what Tanishq gives to its customers - very cheap Product I must say and surely it was not Gold I want my complete amount to be refunded - will never buy any thing from Tanishq Parul Mehta +91 [protected]

Hi, We visited World of Titan Aundh Pune store to buy Fastrack Goggles. After showing 4-5 goggles we were not satisfied with the look for goggles so we were about to come to out from that store but sales women were why you came to store? To do Time pass? and arguing with us you were wasted 1 hours but we were there for max 15 min. She was very rude with customer. We came out of that store and went to another Fastrack showroom and brought Fastrack Goggles. Please train your people how to treat the customer. Tofik

I had purchased Titan Eye plus Gift Card worth Rs 2000/- on 26.08.2015 whose order no. EC00058718. That till date i have not got delivery of the product and your company is not concerned about the customer service whether the product has been delivered or not.More than a week is passed still i have not received the product.My ph. is [protected] and E-Mail ID [protected]@yahoo.com Please do the needful as soon as possible.

I ordered for this watch (9743KM01J) from the Titan website itself on August 3, 2015. The same was delivered at my place on August 8. On September 3, 2015, (not even a month) the crown of the watch broke. I have barely used the watch 4-5 times, and being an expensive one, I have always been very careful about the same. When contacted the customer care i was told the watch will be repaired free of cost and in 15-20mins. When i visited the service centre at thane, i was asked to pay additional Rs250 and wait for minimum 20 days. It was a clear case of manufacturing defect because of which the crown just came out and felland why should i be paying extra when its in warranty and has not even been used for more than a month.

Greeting from madurai, tamilnadu, india. Reference my titan watch identification code:9348BCA I had purchased on last april'12 in p.o.r.r & sons, chennai due to my may'12 my marriage.last 2 years guarentee period my watch running is good, but after completed guarentee peroid my watch problem not running properly, last 6 month back only i will handover titan watch service center in SACS TITAN watch service center, madurai, tamilnadu.he is check battery cell problem & replaced new battery cell.but yesterday my watch suddenly same problem, i will hand over the same service center in SACS, Titan, madurai.he is check & he is told that board problem, battery cell problem, over heat in inner side., how this complaint is repeat & i will not acceptable.i am very disappointed due to my titan watch related problems & SACS titan watch service center, madurai.please revert back soon as possible positive & valuable reply. Mobile no:+[protected]

I ve purchased a watch of fasttrek from titan shoeroom hazaribag and its time went wrong after 5 days after complaint they met it right but at time of repair key adjusting time was loose and it felt know they are saying you will be charged for the key, and now also time is getting wrong frequently... the watch time always get wrong. it seems fasttrek is more worst than chinesewatch

Guys..good morning..let me tell you one thing, If you ever get a chance(unfortunately) to work for TOC-symphony project in titan on contract basis(even for a very high salary)..never, ever accept the offer..I know the pain of accepting the offer..I have been working for that project for a long time on off roll terms..trust me buddies..those guys in titan will make you work day and night(every saturday too for support..will make you to go and install symphony application at different users desks in titan...very very embarrasing) and in then end you end up acheiving nothing..you dont have any scope for that project outside titan(no technical skills no functional skills)..for sure in interview just for formality sake they will ask you some sql related qsns..only to make you feel that the job is related to technical terms..which is not the case actually... Never too late it is...even if you are working now...hands up and say i quit and i dont want to work for toc-symphony project, if for you career is improtant!!

Dear Sir Mam, I Have purchased Titan watch from (TITAN WORLD Address: 1318, Opp. Modern High School, , Jangli Maharaj Road, Shivaji Nagar, Pune, Maharashtra 411005) Purchase date : 2752014...Model number : NB9348KM01. My watch is in guarantee period. Now watch is not working. This is 2nd time I have facing this problem, First time they take time of 1.5 month to replace machine, Now again within month i am facing same problem. now I have given my watch to service center on 2762015 now it’s almost 50 days are over still, I have not revived any information about my watch, From last 1 year to 3 month my watch is with company service center. please do necessary action on it.. service center guy also not responding well, he just saying that we don't know how much time it will take. I am also attaching my receipt for same. Thank You & regards. Mandar kashikar [protected].

I have submitted my watch two times in titan care to get new metallic belt. But not received the belt.Titan care imformed me that the belt has come but it's not fitting to watch.. The same reason from them two times. I wait for more than 60 days for that...??? Very bad service provide by them...:-( Waiting for positive response and where I can complaint about this.

I purchased 24kt Gold coins (3Nos 50gms each and 1 4gm coin) total weight 50+50+50+4 gms each on 8th August 2015 at Anna nagar showroom in chennai, tamilnadu, India. The Original price in the market was around 2515 while i was sold the same for around 2589 rs. When Tanishq sells 22kt gold at market price why is it selling 24kt gold at a higher price than in market. I was cheated by the company and the sales executive who said it was the market price which they sell and later when i came home and checked the prices online the next day it was totally different. I was cheated off by the company for almost 74 rs per gram in excess thereby totalling to 154*74=11, 396.00 INR. I am approaching the consumer court if proper reply and compensation is offered within 24 hours. Date of Incident: 08/08/2015 9.26 pm Id:[protected]

We are EXTREMLY sorry to inform you that V HV purchased titan watch in APL 15 but unfortunately watch glass has broken. So V HV contacted to nearest authorised dealer from V hd purchased watch. He always tell us we HV already call to banglore for the same. But still not recd. Then after I kept my patient for 3months. Last time oñ 5th July 2015 he told me your watch to be sent at Banglor for repairing and U will get after 20days. I contact them today after 30days he told me I HV to check. Still not recd. This type of service provide by TITAN in 21 century. It is totally nonsense and poor services.

I bought this watch from Titan Bangalore. Post usage I ended up with the strap damaged. Hence wanted to order a new strap. I have tried to reach multiple Titan stores. Either they say its out of stock or they say this model is obsolete and you will not get a new strap. I bought this watch specially for the quality of the strap. Changing the strap to something else has spoilt the look and feel of this watch. Can someone please help me in getting the original strap for this model?

मैने रे बॅन सनग्लास पोलाराईज खरिदा लेकिन वो खराब नीकला. उसका फ्रेम ग्लेज फंगस आकर कम हो रहा है. पहिले तिन महिनेमे कंप्लेंट करणे गया तो उनोने मिसगाईड किया रे बॅन कि कंप्लेंट टायटन नही ले सकते. अभी कस्टमर केअर सेंटर मे कंप्लेंट किया तो उसपे मेल मेल खेल रहे है. लेकिन कोई अॅक्शन लिया नही.

tanishq customer care called me on 22/07/2015(from-[protected]) 4:59pm.customer care requested me in deposited diamond ring at burdwan tanishq centre.after 2 hours i go and deposite my diamond ring.on tsese moment again rajashree sai mis behave and challenged me that i have nothing to do with her.totally above these matter i am told kolkata regional office(1055am).they pomised me above problem will solved after few days.
please take necessery action rajashree sai

My daughter had placed an order for a pair of ear tops at www.tanishq.in on 10th June, 2015. The item was delivered to her on 12th June, 2015 under Order No.EC0042109. She was disappointed to see the actual size of the product as compared to the thoroughly enlarged image on the e-commerce portal and instantly decided to return the product. She contacted customer care no.[protected] on the same day with a request to arrange for pick up of the product and arrange for a refund. She was assured that the product would be picked up within 7 days. But, alas! Despite contacting customer care twice after 12th June the product is yet to be picked up as of today i.e. 23rd July, 2015 – a good 1.5 months after lodging the first request on 12th June. I do not know if at all the product will be picked up and I will ever get a refund of my money as I am at a complete loss to get any response from Tanishq e-commerce department. Even my mail to the chairman of the company has failed to elicit any response as the matter may be too small for him. I have completely lost faith in TATA organisation and they have lost a customer - forever !!

Dear Sir, I have brought a Titan watch details are, Design no: 9416NM01 Date:19/02/2013 Cost: 7995.00 Place: Inorbit Mall, Vashi-Navi Mumbai Complaint No:875609 From the date of purchase it went 4-5 times(5-6 months) in Titan Service center. Now company is saying the watch is not repairable.Also the model I purchased is obsoleted. The company offered me a voucher worth of 5000.00. As you know if I want to purchase similar watch it will cost more than 10, 000.00 Rs. So I request you to speak to Titan, get me same 7995. 00 Rs. Voucher. All the complaints was due to manufacturing defect, And as customer and an Indian it is very painful to get a treatment from Country’s most reputed brand Tata. Titan watches always given me good memmories, and for a common man Tata and Titan is the most reputed, trustful Brands. So I kindly request to you get me the same 7995.00 voucher. Paul Varghese Mobile: +91 [protected]

I had given a titan raga watch for replacing the broken glass and a minute hand at Oberoi mall service centre on 7th may 2015.was supposed to get in 25 days. Till today have not recieved the watch. When I call the service centre do not get a satisfactory answer.