Titan Company Complaints & Reviews

Dear mandarkashikar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear mandarkashikar,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Very bad service provider...Titan

Dear ChetanR,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear ChetanR,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Already shared in msg.
Still...
Mobile no. +91 [protected]
Email address. [protected]@yahoo.com

Dear ChetanR,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear ChetanR,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Deny to Exchange Titan Obaku within 24 hours

I purchase Titan Oblku (black) from Unique Electronics, Souren Roy Road, Kolkata 700034 on 07.02.2014. As the date of the watch is very small and it very difficult to read I wanted to exchange it but they denied.

Dear Ketan modi,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

My mobile no. [protected]

Dear Ketan modi,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

I M EXTREMELY SORRY TO say it VERY VERY POOR SERVICE OF TITANN.ASUT

Dear Ketan modi,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Watch is lagging time

I had given the Titan watch for servicing for 3 times since I purchased the watch.... N the problem has not been resolved..need to file a case

Watch Picture

Dear Karthik Sundar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Karthik Sundar,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Dear Karthik Sundar,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear paul10,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 13/07/2015 and the ticket number is as follows :875609.Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Hi Steve,
Thanks for the reply.
Awaiting for the feedback.

Regards,
Paul

Hi Steve,
Any update..

Thanks & Regards,
Paul
[protected]

I think nobody is interested in resolving the complaints.

Dear paul10,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear Twinkle 41277,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Twinkle,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Dear Twinkle,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear Saranya Venkatesan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Saranya Venkatesan,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Dear Saranya Venkatesan,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Tanishq - diamond lost& misbehave burdwan tanishq manager rajashree sai

1 Review
Add a Comment
User raghunath sadhu on Jul 20, 2015
respected sir, i am perchased one gold chain and one diamond ring(four stone present)on 19/06/2015. after 5 days one stone was lostwhen i am working at hospital for the post of physiotherapist.i am gone burdwan tanishq showroom on 18/07/2015 tanishq manager said that she isor tanishq is not responsible for the lost diamond stone.may be she is looking preety but her behave is very bad. i think her behave is like thatshe is the woner of tanishq.so i great requested to you please take necessery action against burdwan tanishq manager rajashree sai and arrenge my lost one diamond stone.encircle card no[protected]MANAS ROY) myname is RAGHUNATH SADHU MOBILE NO [protected] .MANAS ROY is my father in low. tin no [protected]. cin:u52100wb2010ptc153233

cardinal error of Titan,

Dear Mr Steve

No one is helping me not even a single reply from your company. I want to replace with new one.
I will do my best to get justice and I will go every where I can go for this. If you can help me to replace it than its ok otherwise i will do myself.

dr prashant

Hey

you are only copying and pasting previous mail... ha ha ha ha ha

dear try to resolve my problem.


shameless

dr prashant

Steves' response is only cut+copy+paste
May be automated response
They are terrible and lot of them are useless like their product
God save TITAN customers !!

Dear Prashant,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear Prashant,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear Mr. Customer Service Officer (Titan),

I, Ravi Tiwari, Kolkata, bought a Titan Wrist Watch for around 5000/- by 16th or 17th April, 2014 from OLYMPIA WATCH CO. located at 138, Radhabazar Street, Kolkata-1. I must say the beauty of the watch was its chain which tempted a lower middle class person like me to spend 5000/- for a wrist watch now-a-days where a wrist watch is not a necessity but a passion.

When I bought the watch, the seller duly provided his bill and TITAN Warranty Card with a 2 Yrs. Replacement Warranty for the Chain also.

I was very happy with such a beautiful piece on my wrist and it caught eyes of my friends and colleagues also. One of my friend bewared me that the chain seems not to be original TITAN stuff since the TITAN logo is nowhere on the chain. I was shocked as I forgot to take care of this while purchasing the watch. Almost by 1 Yr the chain started getting damaged and broke from 2 links in the middle. I was on the way but fortunately I didn't lost my watch from my wrist.

When I approached the seller, he agreed to replace and asked for the Bill which is reasonable.

Now, my fault is that I have lost my bill and warranty card may be you can say due to my carelessness. I accept my mistake. But what the seller did may not be a mistake. It is simply a CHEATING. How could he damage such a huge name of TITAN by selling duplicate accessories...?? It was more embarrasing when I told him that I may approach TITAN CUSTOMER CARE, he rudely replied that I must go to Supreme Court but he doesn't care. I am shocked how assured he is that no one will do anything against him...??

I am not here to get a chain for free. I can afford that. I just want TITAN to teach a lesson to this fellow for playing with goodwill and reputation that TITAN is having in present global market.

Thanking you with anticipation of your immediate action.

Ravi Tiwari
[protected]
Kolkata

Dear Ravi Tiwari,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Name . Vinoth kumar
PH. No [protected]

Dear sir,
Here I'm attached with my titan watch chain, just three 3 month before purchased 4, 500 /-Rs titan watch.
Now watch chain broken and chain colour changed, I love titan that's why I'm purchased. Titan product only,

Pls guide me how can I get replace or repurchas,

Watch details,
Model no. NF1506YM01
BILL DATE 8.9.2015
BILL NO. 4793

THANKS AND REGARDS
R.VINOTH KUMAR
PH.NO [protected]

Dear Vinoth kumar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

I don't want to give any rating to Titan.

Dear ssshirol,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number &email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve

Steve's response is computer generated auto-response !!
GOD SAVE TITAN CUSTOMERS ;(

Dear SHUBRI,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 16/07/2015 and the ticket number is as follows 880308. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dear SHUBRI,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear Vignesh Karthik Natarajan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 09/07/2015 and the ticket number is as follows :870512.Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Dear Vignesh Karthik Natarajan,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Dear santanu001,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Dear santanu001,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve