Titan Company Complaints & Reviews

Referring to opening of my GHS 12 months scheme at Tanishq showroom, 9 Astley hall, Dehradun - 248 001, Uttarakhand. A/C no: DDU/[protected]/2015, encircled ID[protected], I would like to withdraw my deposit of Rs. 8000, being deposited from July to October. The showroom is closed and there has been no information of the closure of showroom. I have tried to contact them but in vain. I have therefore lost faith on this scheme and there is no second thought for withdrawing my deposit. Please tell me the procedure for withdrawing money

I had purchase a fastrack watch model no-9463al08 dt-06/08/2015 from kolkotta diamond dimenisions pvt ltd. watch warany period is 1year after 2 month the watch suddenly fell down from my hand the belt is broken.that is only for company pesting problem there is no fault from our side. i had gone to titan showroom in raipur they told me you have pay full amount for new belt guarantee is only in more than rs.40000 watch. when my freind want to purchase a watch they are telling there is full guarantee of watch for 1 year in belt also. delear cheat to every customer please change my belt immedietly... i had also complain several times but no response will come from their side

This is the 3rd occurrence of EXTREMELY BAD QUALITY and TOTALLY ABSENT AFTER-SALES SERVICE from Titan. We purchased a new Titan watch for INR 13000/- in Nov 2014 which developed defects in less than 1 year. We lodged a complaint with Titan and as a resolution for the faulty product and unavailability of spares, I was given a credit note which we utilized for purchasing another Titan watch. Now, just after 2 months of purchase, the new watch has developed defects on both the pins that hold the watch body with the straps and my wife almost lost the watch in a showroom as it simply came off the strap and dropped. I took the product to Titan Flagship Store at Jubilee Hills, Hyderabad on 29-Nov-2015 for a repair. I was informed that the replacement pins were not available anywhere and she promised to check and revert in the next 3-4 days but I haven’t heard back even after a week. My wife has been forced to go to work without a watch for the last 1 week and we still do not know what can be expected in the future. Note that this is the 3rd time we are going through the same pain due to the totally crappy products manufactured by Titan. This time, we do not wish to take a replacement as we firmly believe that making high quality watches is simply outside Titan’s capability and the brand is just afloat on its historical reputation. The after-sales service is simply not there and replacement parts totally unavailable. Please let me know the resolution for this issue IMMEDIATELY and GET THIS FIXED right away.

Dear Team, i have invested in the said scheme on the month of April 2015. and given instruction for ECS every month but after a month i realize that ECS is not GOING.i visited Tanishq showroom bundgarden pune they told that SBI Bank is taking time, and request me to pay 2 installment i refused and request them to close my account they have also refund my initial payment or rs.5000. after said incident every month i was getting mail for ECS present and every time i write back that i have closed the account but they keep on sending the mail for ecs Present, but after my mail they have not deducted the ECS amount, But on 16th Nov 2015 they have deducted the Amount of Rs.5000. due to this i found short in my account and could not pay my child school fee. which is due. now i want compensation for mental harassment..

Sir, i have bought mangal pandey collections watches at tirunelveli tamilnadu showroom. on 2006.but still now watch is running good. but no use. for past 4 yrs i didnt get straps in leather frequently. the straps they given for past 4years not cmng even 4 months.any the straps rnot available for past 2 yrs. my mob no.[protected]

Hi,
I purchased a titan watch worth Rs. 11995 from World of Titan (Lajpat Nagar-2, Delhi). It was a gift for my sister but she didn’t like the design. I went to titan store next day and requested to return the product and refund my money as its been less than 24 hours since i purchased the product. But she refused to refund saying that you should have come before closing of shop. I mean what kind of policy is this?? Policies are not driven by sunrise and sunset, it shall be time bound. Also there was nothing mentioned on bill regarding refund.
I requested her to give me gift coupon or tanisqh coupons of same price but she refused. Finally i said i will buy some other watch of her choice but she said no
you have to buy the product of same price.
1) Nowhere on bill its mentioned that product can’t be refunded. When it was told to store manager he said we will print from next time
2) Why I shall buy a watch of exactly same price. Why I can’t buy something of lower price in exchange if I like the design.
3) We are Titan customers since 1989 and never felt this kind of cheating attitude and rude behavior from Titan.
4) The store manager pushed my pregnant wife and shouted to go out of store.

I have returned the watch to lajpat nagar store without taking anything in exchange or refund money. We don't care about money and as a token i have left your watch in store for free but I will make sure i will go to court if you don't take necessary action against these people cheating in name of titan . Never believed that being a loyal customer for 3 generation will feel so much humiliations .


Attached: 1)Bill 2) Product left at store 3) Employees in store

Regards,
Contact No: [protected]/[protected]

I have mobile audio visual recording of the transaction.. On 19th Nov.2015. I was with The World of Titan, Shop No.29, 30, 31, Dev's Arcade, Samarth Nagar, Nashik 422 005 Tel. 6601001 I had carried out replacement of battery from the above said shop of The World of Titan. The Battery replacement and servicing charges were taken Rs. 188.00 for two batteries. Actually servicing charges quoted in the bill are Rs. 90.00 but only battery replacement of two Titan watches is carried out. The Servicing of both the watches is not done because, in front of me only batteries are changed within five minutes time. The same experience is with many of my friends. I have all audio visual recording data of the same. How will you help us in this regard. Should we proceed to consumer court... should we give the publicity of this cheating to the media of this Titan Service center which nis located at Nashik, Maharashtra.. Should we spread this VDO of cheating so that it will spread through Whats Up I am having Billing copy attached for your kind perusal. Pl. suggest... Ravi Saudagar, Nashik Titan Customer Mob.No. [protected]

I got a wrist watch 4 years back. Its strap is worn off. I showed it to many titan stores. They kept it for 20 30 days every time and then told me that we dont produce this model anymore so we dont have spare parts. So we wont be able to repair this. And the same Model was in the show case. So suppose if i but that new watch and it gets damaged in warrunty period then too they wont have anything to repair it with. As they dont produce its parts anymore.
In short for my watch they dont have parts but the same model is in the show case to be sold. How will they satisfy The new customer !?

Purchased the Obaku model watch in 2010 at a price of 10, 000 at Hyderabad Central.
Used the watch regularly with care and affectionately.
Have faced repeated problems with KEY ROD, Even after replacement through authorised dealer, problem still persists.
Everytime i end up paying more than 1000/- for every visit which includes, replacement of rod, oiling, and battery misc.

Looking forward for complete replacement of watch and ready to pay necessary additional charges

i have purchased above model on 9/5/15, but getting bad experience, never found 30 days continuous running my watch, already 3 times it was repaired, but problem not solved,
guarantee period for 6 months .
With in guarantee period my watch already repaired by service
service centre 3 times,
again it was stop working .From 5/11/15
pl. Advice for best result .

Hi i am ragnath sharma from surat.i hav purchased Titan 9154ym watch No one responds to me after so many times i hav complaining to the service call-centre. Almost 2 months had gone, still it didnt get back to the seller where i bought.they said will call you in some time but none of them reply anything.i want my watch back earlier or cash back for it. Very much dissapointed from Titan, and their after sales services.

I am a customer of victim of poor quality manufactured by titan and aamir khan used to endorse this watch. I purchased a watch model no r811 - edge on 06/08/2011 thinking that it will work the durability. After 3. 8 years, the watch dial digits started falling in watch. I gave a complaint of customer complaint regarding this manufacture defect. They stated that they will fix the watch. The shop name helios and mr raj (North regional head) are saying that you have to pay for the new watch dial.

My raj (Mobile no [protected]) from titan has declined to provide replacement free of cost. I feel this is poor service even after accepting manufacture defect customer has to bear the cost of the spare part.

Why titan dial cannot be printed if the watch dial cannot be manufacture right?
Titan is unable to provide after sales service.

I have 25 year old titan watch that is working without any issue. The digits still stick to the dial. It is hard to believe that now titan provides poor defective product and expecting customer to pay for manufacture defect. The glue dried up and digit stick starting falling on everyday usage.

Regional head mr raj on call told that you can go to consumer court.

I will never buy anything purchased by titan looking at poor quality and service.

I wish to give away this watch to mr bhaskar bhat as memento for poor quality product.

I am proud about Titan Family, but Service & Quality is very Poor. - Tamilnadu, Tirupur - P.N.Road, - World of Titan Show Room .

Yesterday I went to your Tirupur, Tamilnadu, P.N.Road, World of Titan show room, Service Centre, regarding Fast Track Watch problem, already 2 time go to service centre, service the above watch, but not rectifiy properly, this watch purchase dt. 13.08.15 vide Inv.No.[protected] at same shop with Extented Maintained Guarantee also, all are cheating to public.

Yesterday I went to your service centre, service people says give the watch after 10 days I rectify the above watch, your service centre people is not polite, service centre is not well equipped, this is not USA Watch, your company watch isn't service immediately.

I am very worry about purchase of your company watch, China watch is working atleast 1 year with out problem. I go to your Titan shop purchase at 1 time, but for service 3 time. My Wife's Titan watch is also problem.

Kindly rectifiy or exchange or correct the above watch immediately.


Best Regards,
AswinYegappan,
[protected].

I had bought a xylys watch on 28/8/2012 from WORLD OF TITAN, opposite MAURYA LOK COMPLEX, PATNA, BIHAR. Recently, I saw that the strap of the watch had weared off so I went to the showroom to get it changed. I was sent to WORLD OF TITAN, boring road, PATNA. There they promised me to get the strap changed and a metallic chain to be put in place of the leather belt. They gave me the delivery date on 21/10/2015. When I went there on 24 /10/2015, they said that the watch had not been repaired as the service center of the company said so. I want to know that why didn't the showroom executives report me about this earlier? And why was my watch kept for 2 long months? Why did the company reject to change the strap, and why was I messaged by the showroom that my watch was ready and it should now be collected? Kindly pay attention to my problem as I assume that I have been fooled by the company.

At your Moradabad (U P) show room I Have an GHS A/C No. MBD/[protected]/2014 and the second one opened on 19/10/2015 (which Pass book I was not provided, only an advance receipt No. MBD/Advance/1344/2015 dated 19/10/2015 was provided to me) .I have requested so many times to correct my name and address in these accounts, but it is regretted that even so many requests it has not been done so far . It is requested to please correct may name and address as per my ID, and PAN card already provided by me. My correct name is "Ashok Kumar Mehrotra" while in pass book it is showing only" Ashok Mehrotra" and my address is - H .No . 5, Ramprastha Enclave (Bank Colony), Opp. Dharam Kanta, Kath Road, Harthala, Moradabad - 244001 (U P ) . I hope that the needful will now be done at the earliest.

Dear Tanishq, Looking into Tanishq's brand value and trust, I have bought one platinum ring & and one diamond platinum ring for my engagement on 26th July-2015, total worth of ~1, 00, 000/- While buying the ring all the staff of Naupada-Thane were friendly and they took my ring for re-sizing on 28th July. I have received re-sized ring almost after an 45 days but without any prior notice, the diamond weight was less by 1 cent and platinum weight was also less, and moreover it wasn't looking as attractive as the one i have purchased earlier. So i have asked them to re-order and give me the diamond size as it was earlier. Again, i have been called today (18th Oct-2015), when i have went and saw the diamond ring it was as same as they showed last time. I was very frustrated with the product and the service of the Tanishq. They are not ready to tell the detailed bill why the price has increased by 12, 000/- even after reduction in size of platinum by 0.3 gram and diamond by 1 cents. again after 3 months of waiting i still not having the ring with me. I kindly request Tanishq, please maintain your brand value and do not fool the customer. Regards Mallikarjun!

Respected Sir, Iam vithalachari purchased Titan Watch for Rs. 5000/-from Mumbai on 27/02/2014 after that iam transfered from mumbai to visakhapatnam. due to strip broken i visited titan care centre at Dwarakanagar at visakhapatnam on 29/06/2015. after few days titan care service engineer called me and informed that strip is not available instead that you may get coupon after deduction of 40-50% value of actual value (approximately Rs[protected]/-) and iam agreed for that . But still now not received any coupon, after complaining to call centre (complaint No-951451), one of the service engg. name Mr. Raja sekhar called me and said that "your watch value is only Rs. 800/- and you will get only Rs 400/- coupon " iam shocked and i dont know how to react, If really the value of watch is Rs 800/- then how the shop keeper billed Rs. 5000/-, may be the shopper keeper cheated me, Titan Company is very trusted company, have to take action on the jay time, titan watch show room at Mumbai and stop the Titan products sales through the cheating shop jay times, mumbai, bill No .16629, dt-27/02/2014, shop address- 2C, kitab mahal, opp central camera, DN road, fort, mumbai-400 001, ph no[protected],[protected] sir pls send any valuable information to my email id [protected]@gmail.com, ph no [protected])

Dear Sir, I have given online order Fastrack Women Watch Model No. NE6024SM01 My Order No. EC00062063 DT. 23.09.15 for Rs. 2, 345/- to Titan Company Limited (Titan E-Commerce), Hosur i have received duplicate watch in damaged condition and i have booked complaint on Dtd. 28.09.15 but they are not giving any response. kindly resolve my problem at the earliest. Best Regards Idris Hussain Mob: [protected]

I had bought Fastrack Anthracite Dial Analog Watch For Men-NE300a1SL02, 4 years ago, the watch is awesomely working till date without any fault. My problem is with strip that I purchased one month ago on 6th sept 2015, from one of titan showroom at city center, mangalore. The strap seems to be a low quality coz the material has worn out now a little. I feel bad about the quality of same since I bought it for Rs. 395. The people at showroom say there wont be any replacement for leather strap, but they told me that they can send my watch to company, and it might take a month. I have attached a photo of my watch strap. Hope i'l get reply soon from concerned people.

I bought the mentioned watch from Central mall store, Orion mall, bangalore on 20th Sept, 2015 for Rs 4995. It's just 4th day and i have been taking utmost care of the watch and yet there is a scratch on my dial as well as glass on the side. Before this watch, I have been using the same fast track watch for last 5 years, i bought it for 2.5k there isn't a single scratch till date. I assure you, there was definitely no manhandling of the watch and i am pretty sure the quality of this watch is terrible. i have got all the bill, warranty card, etc with me. I have had a huge trust atleast in the quality of titan and when i buy a watch worth 5k, i certainly do expect atleast the basic quality standards, this is such a heart breaking incident. I sincenereyl expect a replacement of the watch at the earliest. Please look into the matter or you are going lose a pretty loyal customer. -Aditya Khandelwal [protected]