| Address: Chandigarh, Punjab |
I placed 2 orders on Tolexo's website on 11th December under GOSF offers. It's been almost a month and they haven't shipped my orders yet. They say that the are gonna take another 15-20 days to ship the order. Goddamnit, does it take 6 weeks to ship 2 simple tool kits within India? They just fooled the customers during GOSF sale. I would never recommend them to any one.
Complaint marked as Resolved
Tolexo customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2015
Tolexo Customer Care's response Greetings, Mr. Khurana. Please find below the details of both the products you ordered :
1. TOD[protected] on 13th December - You had ordered SKIL Mini Tool Set, the dispatch time of which was clearly mentioned on our website as 56 days.It was communicated to you that owing to huge rush and shortage of products with the seller, the product will be delivered by Mid January. In fact, an update was sent to you yesterday itself, 2nd Jan around 12:30 PM.
2.TOD[protected] on 11th December - You ordered SKIL Mini T Handle Set- The order has been dispatched via Delhivery and the tracking number is[protected]. Our team has already had a telephonic conversation with you regarding the same.
Verified Support
Jan 03, 2015
Tolexo Customer Care's response Greetings, Mr. Khurana. Please find below the details of both the products you ordered :
1. TOD[protected] on 13th December - You had ordered SKIL Mini Tool Set, the dispatch time of which was clearly mentioned on our website as 56 days.It was communicated to you that owing to huge rush and shortage of products with the seller, the product will be delivered by Mid January. In fact, an update was sent to you yesterday itself, 2nd Jan around 12:30 PM.
2.TOD[protected] on 11th December - You ordered SKIL Mini T Handle Set- The order has been dispatched via Delhivery and the tracking number is[protected]. Our team has already had a telephonic conversation with you regarding the same.
Verified Support
Jan 03, 2015
Tolexo Customer Care's response Greetings, Mr. Khurana. Please find below the details of both the products you ordered :
1. TOD[protected] on 13th December - You had ordered SKIL Mini Tool Set, the dispatch time of which was clearly mentioned on our website as 56 days.It was communicated to you that owing to huge rush and shortage of products with the seller, the product will be delivered by Mid January. In fact, an update was sent to you yesterday itself, 2nd Jan around 12:30 PM.
2.TOD[protected] on 11th December - You ordered SKIL Mini T Handle Set- The order has been dispatched via Delhivery and the tracking number is[protected]. Our team has already had a telephonic conversation with you regarding the same.
Tolexo: Order # TOD[protected]
Your order # TOD[protected] has been
Processing.
Notified Customer he will get his product in 8-10 working days
Dear Sir,
Greetings from Tolexo.com!
We
have been coordinating the supplier and due to shortage of the product,
it will take time for it to be delivered. The approximate delivery
date as committed by the supplier is by 24th January. So by the time
product reaches you, it will be end of January 2015.
We request you to please support us. Your patience in this regard is highly appreciated.
Dear Sir,
We apologize for the inconvenience caused to you. It all happens due to shortage of product.
We are in continuous touch with supplier and trying our best to deliver your product on urgent basis.
We request you to please support us. Your patience in this regard is highly appreciated.
Dear Sir, Greetings from Tolexo.com!
We
have been coordinating the supplier and due to shortage of the product,
it will take time for it to be delivered. The approximate delivery
date as committed by the supplier is by 5th February. So by the time
product reaches you, it will be mid of Feb 2015.
We request you to please support us. Your patience in this regard is highly appreciated.
your family will also die for you sine. go to hell. i ordered 3 months back. what happened to my order..
or refund my money.
http://www.consumercomplaints.in/tolexo-tolexo-order-id-tod[protected]worst-refu...⇄
I have place an order on 11.9.15. Till 15.9.15, tracking of order reports 'Not yet despatched' What is the reason. If the goods ordered could not be delivered, the money paid may be refunded. Karthik Krishnamoorthi.
Order ID TOD[protected]
Customer care employee tried to cheat me by telling me to use the Online free coupon... what a shame.