Toshiba India Complaints & Reviews

Hello Team,
I got a Toshiba water heater(25 liter) in month of DEC 2016. After fitting we identify that their is an leakage of water coming out as drops.
I call to customer care and register the complaints[protected]. technician checked and order for replacement of Body part.
After that Technician took my heater to work shop for replacing the part. Next day they came and install the heater.
Here problem started.. Heater not fitted in a correct manner.. and lights are not working properly. Talking to them we came to know Technician is not experts, he is a trainee, on the same day they close my request with out resolving the issue.

I raised second request[protected] . I informed all the above info to Customer guy to send one good expert. But no use. same person came and done some thing and currently smell is coming out from my heater. but request is closed.

What is the use of buying water heater?
Why Toshiba is sending low technical skilled guys?
Who is the correct POC to resolve my issue?

Regards
Prabhu K

We have bought Toshiba TV Model No. Toshiba LED 81 cm 32P2305ZE on date 16/03/2014 from Croma Retail Store Phoenix Market City Kurla-A123 Mumbai which had 3 year warranty. The TV panel was not working properly for whihc we raised complaint on 17th September 2016, which was done after the technician visited our premises and said some major issues and needs to be replaced.

After few days the service center informed that TV Part is not avlaiable and hence we wowuld be refunded the entire cost of TV, the cheque for it would reach before 30th November 2016.

Every time we call there is one or other reason readyly given and now toshiba say they would get the part which is being imported. On 17th january, 2017 they said in 2-3 days we shall receive the it, but again same things. Today 30 January 2017, again they they are saying that the product would in in process and will get in 3-4 days.

We are really fed up with thier flse commitments, also very veyr poor service from call center to the person assigned to us, We spoke to Deependra Singh, Sandeep all of whom are just not taking our case seriously. We do not want the part replaced now and would require refund with all the harrasment and mental torture for last 5 months.

Service Request No:- TIPLSR9H0026410.

Please help us in getting justice.

Thanks
Ashwin

I am Mehfooz Ansari and my complain is about my 'Toshiba LED TV - 32P2305ZE E08X14H04060L1' Which is dead and not functioning before a long time. This is under warranty for Three Years. In spite of multiple reminders and request to service/replacement, there has not been any action taken from the company yet. This look very unexceptionable.
I logged first complaint on 13th August, 2016 (TIPLSR8H0024506) but no action was taken yet.

My Toshiba 40 Inches Full HD LED Television is dead and not functioning since 19th Nov 2016. This is under warranty FOR THREE YEARS. In spite of multiple reminders and request to service, there hasn’t been any action taken from the company yet .This looks very annoying and harassment to the customer. Japanese company and the service is so pathetic and lethargic its unbelievable .

I logged first complaint on 19th Dec (TIPLSRYH0023762) but no action was taken. Then I logged second complaint on 26th Dec (TIPLSRYH0023762). After a week, technician visited and told me that the panel is not working and has to be replaced.

Since, then I am not able to get any update as why my TV can not be repaired. I know I'll not get any response from this as well, as all requests are falling on the deaf ears.

Still in some hope of humanity, I am writing this and hope you would help me in getting my television repaired ASAP.

My Toshiba toshiba-india.com39 Inches Full HD LED Television is dead and not functioning since 19th Dec 2016. This is under warranty FOR THREE YEARS. Inspite of multiple reminders and request to service, there hasn’t been any action taken from the company yet .This looks very annoying and harassment to the customer. Japanese company and the service is so pathetic and lethargic its unbelievable .

Have logged a request via on line portal and aswell via customer care on 19th Dec 2016 ( Morning ). My Service request no : TIPSRZH0020826.

The company is responsible for its bad name due to this unacceptable service.


Srinibas Prusty
[protected]

I have purchased Toshiba LED 32" T.V. Model- 32P2305ZE, Sr. No.E12X14H03250K1.
I have facing problem from Dec.29th, 2016. I have contacted customer care, dealer, technician Toshiba Head Mr. Sukprit in our area but not positive result. I am thinking to go on consumer forum. I have registered my complaint no. SRZH0034611.
Solve my problem as early as possible. Your responsible person not receiving phone call also.

Dear Sir/Madam,
i want to bring following point into your knowledge.
1. That, I was using Toshiba LED TV Model No 32PT200ZE and Serial No 049T42014956K1. LED TV Display was not working. As the LED TV was under warranty, i registered a complaint to Toshiba Service Center in September 2016 . The service engineer visited my house on very next day but he said that panel needs to be changed . After lot of wait, he said that Toshiba company had discontinued to make panels. so you will get refund of all cost .
2. But, even till date, neither i got any refund nor replacement as assured by company even refund has been assured by company in their response mails dated 04.10.2016, 14.11.2016 & 15.11.2016.
3. This shows company behavior towards customer, i am very upset with all this .
4. More than 06 months has already passed. but yet company is unable to resolve my issue .

I am very much shocked the way the complaints are being taken up and no contact with the customers. Our two docking station adapters are not working and i already raised complaint to the company its been 5 days no body has contacted i have to contact every time to the company and our work is suffering very poor service of Toshiba. I haven't expected this from Toshiba

I logged the complaint# 0021933 on 17/11/16 regarding my led tv not working, which is still under warranty. The complaint has not been resolved till date and it is already more than 1.5 months.

I haven't experienced such sort of delay in service in the past from any of the brands that i have used. I can very well judge now how is the after sales service of toshiba and i am already regretting my decision to buy a toshiba product.

TOSHIBA LED TV

I have purchased Toshiba LED 32: vide bill no.11770 dt.17/08/2015. Mr.Puneet has told me guaranty of 3 year on this LED. Mr.Puneet has agree the same during my meeting with him. Now its mother board is not working since 23/12/2016. Toshiba customer care is not fulfilling its guarranty. I request you to please do the needful immediately. However Mr. Puneet has assured me to do the needful by today.

I was purchasing only Sony LED, what Your sales representative Mr. Puneet at Ashoka Trading Co. assured me again & again.

RAKESH KUMAR DHIMAN

MOBILE NO.
[protected]

I am Jaykishan Shaw, have already complaint for servicing of my Toshiba LCD TV MODEL NO TOSHIBA 29P 1300ZE, in toshiba customer care centre by phone. They replied that they will come within 10 days but after several reminders, month has passed but still they have not taken any initiative regarding this.

Kindly solve this matter at your earliest, am not getting any option for solve this.
Please help me.

Dear sir,
my led tv model 39p2305ze sl no e21x15h00769c1, purchased on 18/07/2016 was not working since november 2016, handed over the same to M/s SD Electronics Siliguri, on 29/11/2016, reference no TIPLSRYH0037150 AND TIPLCUSYG0006602. Till date I have got no information as regarding the repair/replacement for the same. Kindly take action sens me a note of confirmation.
Thanks.
A.Mitra
Siliguri

Dear Sir

Complaint ID SRXH0024429

Now, 15 days finished but no response from your company and i don't know why but your customer care are not even attend my phone calls. Now I'm Frustrated and fed up with you and your company and i am going to Consumer court with all document including bills, warranty card, our mail conversation and Complaint Id and i will aware customer that not to buy any think of Toshiba brand. and give me your personal contact no. for direct calling.

Product
SERIAL NO. - E21X14400019LI
MODEL NO.- 32P2305ZEso

Complaint no.SR9H0039685, dated on 21 september 2016 . My led tv is not working, technician of TOSHIBA had checked the tv and he told me your tv can't repaired . He forwarded his report to TOSHIBA .Service center called me and tell me that you will be refunded within 45 to 6o days but till date 22 DECEMBER 2016 TOSHIBA did not refund me.I was called to service centre but they told me that ask to customer care of TOSHIBA but no any number of customer care not available, what can i do to get my refund.My contact no, [protected]

I took Toshiba 29 inch TV in January 2014 with 3 years warranty. I have raised complaint about blue screen on 18/10/2016 with SR # TIPLSRXH0027993. The engineer Akhilesh Kumar ([protected]) visited and found out that the TV is not repairable. He therefore told me that people from Toshiba will come and take the unit and refund the amount through cheque. I have been chasing them since then but they are saying that the company has still not processed the cheque and they are unaware on the status of the same. It has been a long time now and their landline number is also not answering.

Please help me get the refund for the same.

08/ext/mimscon/112/2016 16/12/2016

To
The customer service manager
Toshiba service center
Gurgaon
Haryana.
Sub: toshiba photo copier complaint not resolved even after one month reg:
I would like to invite your kind attention that the photocopier machine (Toshiba copier-2006 dragon-std (In) cygd26381) which was malfunctioned one month before was not resolved till date. The problem was registered on 31st october, 2016 by phone (Complaint no: [protected]). Though the service person attended twice, was not able to correct it due to the power supply unit which was sending by the supplier (Hcl services limited, edappally, cochin ph.: [protected]) was wrong in specifications. We have been keep on contacting the service person and hcl general manager (Ph.: [protected]) regarding this issue for past one month and no proper service was offered from their side.
It is quite tiresome for an educational institution (Mims college of nursing, malappuram-cygd26381) like us, where a lot of printing requires during the examination period. We are depending upon outside shops for taking printing materials by paying huge amount.
For correcting a smaller issue like changing a spare part takes more than one month is beyond imagination in a digital era like this. We feel that the customer service provided from your side is rock bottom in comparison with some other manufacturers. We have an amc with you which will expire only on[protected]Amc proposal no: ccnb-16-0184 dated[protected], amc period:[protected] to[protected].
As a customer i don’t know the reason for delayed services from your side, but we only know that it is negatively affecting our performance to our customers, students and parents. If it delays further, as a responsible service provider you can replace the machine with a new one or replace with a temporary machine until the correction take place. As we cannot compromise on our services. Believe that you will properly consider our grievances. If this continues, we may have to resort on consumer protection rules.
Attaching the copy of amc for your kind verification.
With regards

Dr. Assuma beevi. T. M, principal, mims college of nursing

I have purchased your mixer before a month but now it is not working properly.it stops automatically after running of 3-4 minutes continuously and then not start even after reset many times
Please resolve my problem
Name-isank mishra
City-unnao(Uttar Pradesh)
Contact no.-[protected]
Product type-juicer mixer grinder
Month of buy-November-2016

Your customer care no.not available n whatever available is all time busy and not reachable one of the worst service you are provided to your customers please resolve my problem as soon as it is possible otherwise i m lawyer And i will put a complaint against your company in consumer forum in next 2-3 days

Thank you

We had filed a complain having service request (sr) no. is tiplsryh0007568 dated 06/11/2016 regarding model no. is 40l2400z purchased by us on 24/1/2015 under warrenty of 3 years. this complain was attedded by service engineer mr. sushil gupta and the panel was found defective. all photos have been mailed by your service eng. mr. sushil gupta ji of kanpur to your head office as panel is not working which is to be replaced under warranty. it has already been over 37days therefore we request an urgent action. we are advised that replacement has to come from noida. we have tried to contact mr. anurag gupta for many days on his mobile no. +91 [protected] and your office no. [protected] but no response have been received i. e. they are not picking up the phone. we expect proper & prompt response from your company.

Our 29inch led tv under warranty stopped working since 19th aug'16. On a complaint made toshiba technician visited on 22th aug and found the part for display of picture is defective and he would come back within a
Week with the required part. He did not however turn up even after 15 days. Since then i am struggling to get update regarding my tv repair but noone from toshiba has any idea. Its almost 5 months now that my old parents are without tv. Only false commitments from customer care and hearing lies from service center guys.
Noida regional manager (Anurag gupta-[protected]) never picked up his phone and service center no.[protected] hardly reachable. Always busy. Now my tv warranty is also expired on 12 dec 2016 and don't know if once tv got repaired in this lifetime they will extend my warranty or not.

Complainant Name: Ashwani Kumar
Mobile No.: [protected]/[protected]
Email: [protected]@gmail.com
I bought 39 inch LED TV, Model No. 39P2305ZE from (the then authorized dealer of Toshiba) M/s Ashoka Corporation on May 04, 2014, Ambala Cantt with a comprehensive 3 year warranty.
Following are the bill details:
i) Date: May 04, 2014
ii) Bill No.: 6667
iii) Amount: Rs.33900/-
iv) Name on the bill: Ashwani Kumar (Complainant name)
In Aug 2016, black lines started appearing on the screen. When the problem prevailed, I made a complaint to Toshiba Call Center having Complaint No. TIPLSR9H0034150 on Sept 21, 2016. The service engineer, visited my home and took the TV with himself and charged Rs.550/- with some field cash receipt having Bill No. 2773. After few days, he returned the TV and assured us that the formalities have been done and I will receive the communication from the Company after Diwali i.e. Oct 30, 2016. In the process, I misplaced the original bill, but I got a xerox copy from the dealer.
But I got no intimation from the company. But when I again called the call center, I was told that my complaint has been rejected as the the bill details were not clear. I again lodged the complaint on Dec 01, 2016, Complaint No. TIPLSRZH0000942. After few days, I got a call from Toshiba again stating that the dealer details are not clear. I once again lodged the complaint having Complaint No.TIPLSRZH0010439 and gave Dealer's Mobile No. i.e. [protected] and landline no. i.e.[protected] to the customer care executive and asked him to cross verify the details if there's any discrepancy. Since then, I have received no communication from them and I have been harassed for no reason. Photo of the bills are attached with the complaint.