| Address: Visakhapatnam, Andhra Pradesh, 530011 |
It's been almost two months after my complain and receiving of message for ongoing approval till date. However in absence of any contact from company personnel, I called them and enquired regarding my complain status. After listening my reference number they just informed me that your given TV serial number is wrong. My extended 3 years warranty period is going to end on 31 March. I wonder till now why they kept quite though their technicians have already visited my house, taken all sorts of proofs and assured us for immediate action. Anyway today on[protected] I have again filed a fresh complain hoping that this time they might have registered it with correct serial number. Since warranty days are left very few I am worried that this time also Toshiba executives are playing any game with me but to make it certain that they have registered correct number I have recorded the conversation this time. Company's behaviour till now does not look very supportive, the way they handle client's complain is not satisfactory. I have already purchased two LEDs from them but this time their behaviour annoyed me upto the limit that I would suggest my friends about not to purchase any Toshiba products. And if they failed to provide me required support this time than I can visit consumer forum with all sorts of evidences to sue Toshiba.
As I wrote on watsapp ([protected]):
It's been almost 4 months since I've got a positive & affirmative reply from your side. I am tired of waiting and contacting you all, please provide me a solid answer and a absolute time frame. I think I already have all the required proofs but I need your final reply/no-reply to go ahead with.
Ref:
Name: Brijeshwar Kumar
Place: Visakhapatnam
Complain registration no. SR3H0024815.
Registered no. [protected]/[protected]
Date of Purchase: 01-Apr-2013.
Email: [protected]@gmail.com; [protected]@hpcl.in