Total Kannada — online order for baraha software
Sosoushruti on Sep 19, 2017
I have placed order for the baraha software displayed on total kannada online sales portal and have paid rs 2540 [ rs 2495+rs 45 for shipping]
I have received a mail on the same day suggesting that order #064275 have been shipped. There was an accompanying mail with an activation code for instant activation. [product key is pkq4ypcyfqnyrg376qxn.]
I have tried with the activation code but the software rejected the code stating that the code is invalid.
As the promised shipment did not reach me till 24th august i have sent a reminder mail which did not evoke any response. I have sent a second reminder mail on 16-09-2017 with a note of possible action. The reply i received states that the order is only for the activation code and not for the cd contrary to the published information on the website. The website shows the image of the cd pack, its weight and dimensions
When i attempted to convince the dealer with the facts he had pleaded about concessions, gst issues which are totally irrelevant to the situation. When i reminded him that the answer is irrelevant he has threatened me to ‘ mind the language’
The whole incident gives scope for action against you on the following facts.
1] failure to comply with the promised trade activity
2] not responding to the concerns of customer.
3] cheating with a n invalid activation code.
4] false statement on shipment.
5] false statement on the fact of cd being presented as the trade commodity.
6] threatening to mind the language.
All the communications are through email and documented.
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