Trackon Couriers Complaints & Reviews

My sister sent me parcel from Raipur on 21/11/2009 vide consignment no.[protected] which was supposed to reach me by 23/11/2009 in Mumbai. When I checked status on their website its showing that parcel has reached mumbai airport on 22/11/2009 at 15.43pm and they have forwarded it to Andheri East office.

I have not received anything as yet, further I have called so many times to their Andheri east Office & their Mumbai regional office but not received any proper reply or call back as regards non delivery as yet.

on the top of it they are giving vague answers like "parcel aya hi nahi hoga", "airport pe pada hoga", ya fir docket no. hi trace nahi ho raha".

Non delivery of goods.
Dear sir,

Some goods ( 7 ladies bags costing Rs.150/- each, 8 chunnis ( scarf ) costing Rs. 50/- each alongwith one used 512 MB pendrive with digital photoes were sent in the name of my daughter NIMREICHON JAMANG, DDK, POROMPAT, IMPHAL through TRACKON COURIER SERVICE vide consignment No.[protected] dated 14.9.2009 from Delhi, however, the goods never reach us when enquired for several time, the agency never did tell us what has delayed the shipment. After many enquiries in Delhi and also from Imphal, we were informed that, the goods are Kolkata for sale taxes and informed us to make a payment for Rs. 4549/-. What astonish us is the bags and chunnis are all Indian made, purchased from street vendors in Delhi to present to her Mum, Aunties and sisters during my daughters visit to Delhi. The amount itself cost a little more than a thousand. To booked through the Courier, we have spent more than Rs. 500/-. If for shipment such a little items from Delhi to Imphal, I have to clear SALE TAX of such a huge amount, than India is a great country. Jai Ho. We have neither, received any communication in writing from TRACKON COURIER or INCOMETAX, is it not their duty to inform us why they should only wait for the complaint ? . Can you suggest me what should I do or shall I go directly to the Court and fight it out.

Yours sincerely,
R.JAMANG
0/0 DOORDARSHAN KENDRA
POROMPAT
IMPHAL
Phone : [protected]
email - [protected]@yahoo.co.in

one of the parcel which was sent to me on 12th October 2009 from Darbhanga, Bihar has not yet been delivered to me at my Hyderabad address. The parcel which contains some important gift items, which has more to do with the sentiments than the money involved, was sent on the following address:


Dr. Satya Prakash
Flat No. 202; Siva Sai Balaji Residency
Block No 66/P; Near elephant statue
Pragathi Nagar; Opp JNTU lane
Kukatpally
Hyderabad 500 090

The AWB No. is[protected]. I tried to contact your regional office here at Sanath Nagar, Hyderabad. I tried to contact the regional office a number of times and each they gave me new number to talk. No body is ready to give the correct information. Even after making repeated calls they are not able to give any satisfactory answer. I even visited your regional distribution center at Kukatpally and talked to the delivery boy who said till date he has not received any such parcel from the Sanath Nagar Hub. It appears to me that they have lost the parcel or since it contains some costly items one of their staff has kept it not delivered it. Each time I call them they say that it was given to delivery boy for delivery and thereafter we are not able to trace it.

I have lost more than 5000 Rs as the cost of the parcel, several hours of my talk time talking to these courier fellows and several days of my mental peace because that parcel means a lot to me.

Sir/Madam,

Some goods including important documents were sent to me from Delhi from my freind at Delhi to be delivered at my residence at Imphal, Manipur through Track on Courier office located at Satya Niketan, Delhi on 14.9.2009 vide consignment No.[protected] dated 14.9.2009. It is already a month now, but till now I have not received the parcel. When complaint, they just informed us that, it has been delivered. However, it is true that in the state of Manipur, there is no branch of Track on Courier Service. Now, what I would like to know is that, how they delivered the parcel/goods to the addressee and by which courier service did they sent and the No. of their correspondence.When the addressee did not received the goods, how can the company claim that its been delivered.

And why shouldnecessary action not be innitiated to such irresponsible company.


Yours faithfully

Nimreichon Jamang
Jamangnimreichon @ Gmail.com
Dated : 13.10.2009

We booked on letter to our factory at Villge Kunjahal, P.O. Barotiwala ( Baddi) Distt: Solan, H.P. through Trackon Couriers vide Docket No.[protected] on 23.09.09. This letter contains Chaeques & other valuable papers. Till now about 10 days have passed ,the said document have not been delivered. We also contacted the Delivery Agents of the Courier Company at Baddi on telephone No.[protected] & Mobile No.[protected], but they expressed their inability to locate the document.

We are suffering a lot of financial loss & other difficulties for non delivery of the document

Regards

T & G Medicare
New Delhi
Phone :[protected]
Baddi [protected]

sir,,,
my cousin had send a watch on 27 july 2009 from chandigarh sector 44-B by your courier.and mr nitin charged 220 rupees from chandigarh to gurgaon and told her that it will go open and also made declairation showing the cost of watch 2200 rupees.but i didnot receive it in 3-4 days and then i go to the trackon courier office gurgaon,hero honda chowk.i got courier but when i opened it there, wasnot having any watch,it was just empty case.then i talked to them they told me to not to receive it and i didnot receive it.then i talk to mr. nitin chandigarh.he puts on hold me for entire one month and then promise me to give me a watch and he tried to solve the entire matter in 500 rupees.
i am havinf the bill of that watch..we are not mad. i can't compromise.he is also misbehaving to ma cousin sister.and continuosly saying comapny cant do any thing against me.
POD number for courier was[protected]
and receipt number was[protected]

you people are saying u ensure costomer satisfation now see what are your people doing.they are cheating us for name of you.
now i need a quick response from your side and expecting a deceison soon.because i cant wait any more.i will file a court case against your courier and lodge a FIR against mr nitin for misbehaving.
we are not dumb customers

you can contact me on my number-[protected]
or mail me on my email id- ravi.mehta.[protected]@gmail.com

thanks

i live in deoghar (jharkhand). i an sent regular couriers from delhi and hyderabad. these couriers are sent through trackon couriers but are never delivered timely and in proper condition. when we track couriers we find that the courier is lying at the local office but the office incharge denys to accept the fact. the couriers are delivered after 2 to 3 days of reaching the local office and the reason given is the unavailability of courier boy. we are also asked for extera money for delivering couriers. when we made a request that please call and inform us if our courier arrives but in vain. the office incharge acts rude. i want serious action to be taken against the trackon office at deoghar. i want a written apology too. please look into the matter and take necessary steps at your earliest.

Sir, we had sent rakhi to Bhopal through Trackon courier pvt ltd vide receipt no.[protected] on dated[protected] but till date packet of rakhi is not delivered to Shri Ajay Sharma or his family member. I hve been so many times contacted to Local centre as well as Bhopal centre but they simply speeking courier has already been delivered to bhopal but not giving satisfactory answer who is received and where is receipt of this delivery There is no answer.

trackon courier consignment no.[protected] despatched from lucknow on 19 aug 09 for delhi still lying undelivered at delhi since 22 aug 09. the status as downloaded from their site on 25 aug 09 fwd for ur perusal pl. request help
Details
FROM TO MAN. No. DATE TIME
LUCKNOW DELHI[protected]/08/2009 21:26
AZADPUR HUB KAMLA NAGAR[protected] 20/08/2009 15:38
AZADPUR HUB 0 21/08/2009 21:57
AZADPUR HUB HEADOFFIC MISSROUTE[protected]/08/2009 21:57
DELHI HEAD OFFICE VASANTKUN[protected] 22/08/2009 09:24

I have sent a packet containing income tax return and other supporting documents through Trackon Courier AWB no.[protected] from New Delhi to Bareilly (U.P.) on 23-07-09 in name of Mr. Heeralal but it is not delivered till now.

I had made many called to Trackon Courier, Karol Bagh, New Delhi office and also to Bareilly (U.P.) office. On calling to Bareilly they used very rough language and said they will not deliver that packet.

I also request to return that packet back to me, but they are refuging to give back that packet.

Since those documents are too important please do the needful.

Thanking you
Sincerely

Brijesh Kumar Gangwar
C/o S.M.Varma & Co.
B-57, 2nd Floor,
New Rajinder Nagar,
New Delhi - 110 060
Ph.:[protected], 28741848, 28742468
Mob.: [protected]

I AN REGULARLY SENT COURIERS FROM HYDERABAD AND DELHI THROUGH TRACKON COURIERS. WE NEVER RECIEVE COURIERS ON TIME. WHEN WE RECIEVE COURIERS THE PACKETS ARE SOMETIMES OPEN. INSPITE OF ALL THIS THE DELIVERY BOY DEMANDS EXTRAMONEY FOR DELIVERING COURIERS TO THE ADDRESS GIVEN. BEFORE SUBMITTING THIS COMPLAINT REQUESTS HAVE BEEN MADE TO THE OFFICE HERE IN DEOGHAR BUT ALL IN VAIN. I WANT NECESSARY STEPS TO BE TAKEN AGAINST SUCH COMPANIES.

Dear Sir/Madam,

I courier a packet to Chandigarh from Trackon Courier, Dehradun office. My consignment Number is[protected]. You can also check the status of courier.
This website status:-
Status of AWB No[protected] Not Updated
Details
FROM TO MAN. No. DATE TIME
AMBALA HUB CHANDIGARH [protected] 16/07/2009 05:24


I couriered on 15/07/09 till today 21.07.09 it was not delivered to the destination. I contacted chandigarh office representative Mr. Narendra on [protected]. He said its misplaced in Ambala hub we haven't received the courier from Amabala. He also replied do what you want to do you can go to consumer forum i can't do any thing.

Dear Sir, there was garments in the courier which i have to delivered to a person who was going to Norway on 20th. Due to non delivery of courier he missed my packet. Now i have loose my packet courier people are ignoring my case. Please do the need ful as soon as possible. or guide me how i can lodge the complaint against them.

I booked a courier document to be delivered in Chennai vide Doc No[protected] booked on Monday 6th July from Videocon Corporate office 248-Udyog Vihar, Gurgaon-122015, has not yet been delivered to Mr. Henry Stephen at No. 8, J. P. Nagar - Annexe, Surapet, Chennai - 600066. Receiver's Mob No also added in the envelop.

On tracking the Doc. on internet, after non delivery of the letter for past 96Hrs, it says:
"6th July Del ~ Chennai Airport at 23:14".
After that no updates till 9th July 2009 18:15Hrs.

All the Phone numbers & Mobile Nos. given in Trackon Courier website for Chennai Branchs (Adyar, Mount-road, Ambathur) are wrong numbers, could be much more as I stopped believing these information.

I made several STD calls here & there to track this letter & finally from Chennai HO, Trackon Courier, Ph. No.[protected], they could confirm that it is sent to Ambathur Branch at 14:00Hrs

On contacting Ambathur Branch Manager, at about 16:00Hrs they say it will not be delivered as this is out of their area of service & the receiver to come & personally collect the letter from their branch office.

How can such stupid & irresponsible company be given such license to operate at their own wish?

How to resolve these sort of cases when their systems are not in Order & all the Phone Numbers given in Web site are incorrect.
Such company is nothing but licensed frauds, Government should immediately cancel their license to operate. So many such complaints can be seen in Internet about the same Courier Company, but 90% of sufferers remain silent.

In spite of having the local phone no, on the cover they do not bother to respond. Why should public pay them such charges & buy trouble rather then stopping such antisocial activity.

SUMMARY of INSUFFICIENT SERVICE & NEGLIGENT ATTITUDE:
1) No delivery in 96Hrs between two Metro Cities.
2) All Phone No given by the Co are incorrect
3) Status never updated in Web-Site
4) Charges collected in advance & no response there after.
5) Never disclosed the delivery is not possible in Chennai 6000066 while booking the document
6) Never informed the receiver about the status in-spite of having the Mobile No.
7) Asking the client to came personally to collect the courier from their branch office.

India will change only when such fraud companies are taken to task
Regards
Rabi Shankar
[protected]

The Doc No[protected] booked on Monday 6th July from Videocon Corporate office 248-Udyog Vihar, Gurgaon-122015, has not yet been delivered to Mr. Henry Stephen at 8, J P Nagar - Annexe, Surapet, Chennai - 600066.

On tracking the Doc. in internet, it says Del ~ Chennai from Delhi Airport at 23:14. After that no updates till 9th July 2009 12:10Hrs.

All the Phone numbers & Mobile Nos. given in by Trackon Courier website for Chennai Branchs (Adyar, Mount-road, Ambathur are wrong numbers.

How to resolve this when the systems are not in Order / updated?

Courier Co Manager to speak to Mr. Henry Stephen (Receiver of the courier) at[protected] & confirm delivery of the courier.
Rabi Shankar
[protected]

DEAR SIR/MADAM,


I HAVE SENT A FORM OF HARYANA UNIVERSITY TO GORAKHPUR FROM JIND(HARYANA).LAST DATE OF SUBMITTING FILLED APPLICATION FORM IS 15TH JULY.I HAVE NOT RECIEVED THE FORM YET. ON ASKING THE STATUS THEY STARTED ABUSING OTHER BRANCH OFFICIALS AND NO ONE IS ABLE TO TELL ME THE STATUS. I HAVE CALLED 20 TO 30 TIMES BUT THE ANSWER IS SAME, EITHER THE PERSON IS NOT RECIEVING THE PHONE OR THEY GIVE ANOTHER NUMBER TO CALL AND ASK.

PLEASE DO SOMETHING.

Track On Couriers had collected letter from me on 18th June 2009 from Pune for delivering it to Kumta in Karnataka. They charged me Rs. 40/- for the same.

TIll 24th June 2009, no one in the Track On Courier had any status of the letter. I had to call them mulitple time to check the status in there Pune Office. Pune Office gave me Phone number of Belgaum Office and then to some third service provider.

I had to spend around Rs. 50/- for contacting them on phone (Local and STD charges) for checking the status of the delivery of my letter.

When asked them to give the status, response was if you have sent the letter you have check with the third party service provider.

I want you to take strict action on them to avoid some other person facing same problem.

Regards,
Dattatray Bhat

This is dated 11.06.2006 when my consignment containing 2 shirts and 1 trouser was booked from Gurgoan by Hotel Rose dale Inn but till date the courier has not reached me(Kolkata).After taking this issue to MR.Moorari-[protected](Senior Person in delhi in Track On courier) he let us know that the courier is stuck with sales tax authority, i enquired that why my courier has stucked he told me that there was no waybill attached to it.I told him that why he has not refused to take the courier when appropriate documents was not attached it.He replied that this is not at our liability if it gets stucked, we cannot do anything.

Hence this courier is absolutely fake and working without proper documentation and haressing people in different aspects.The operations of this courier needs to seized immediately.

Courier company is charging handsome amount for its services but in reality its a complete fake organization without proper documentation and infrastructure.

My Consignment Number is[protected] whihc untracable on its website.

My Contact Number is [protected]

This is one the worst courier i have ever seen. It just pathetic. They don have any idea about when the delivery will be done and what is the status of consignment. Also their customer care people (Bangalore and Mumbai too) don know how to talk with the customers and they look completely frustrated and irritated.
I think a quick action is required on this courier.

Tnx

I had give a consignment to our local trackon courier in Noida sector 62, tot mall, on June 1st. The courier was for Secunderabad and it was a check of Rs.1200 to be given to our panditji to perform puja for the well being of my father. This was not delivered when I got a call on the 12th of June from Secunderabad. I called the Delhi office and after some time they confirmed that the courier would be delivered in a day or two. The trackon person on the other line was mocking when I told him the content of the courier and the reason for it. It was thoroughly unprofessional and a bad reflection on the company. My courier assignment number is[protected] and I would like to be compensated for it.

Hi,

I am from Nefer Consulting Services,
We have been using courier services of various firms and recently started using Trackon.
We send a number of couriers in a day.

Our courier details with consignment numbers[protected]/5/7 have been booked on 9th june 2009.
By agent of trackon by name Mahesh from Hyderabad and when tracked on 12th the couriers have reached destinations where it is not supposed to reach
tracking number[protected] is a shipment for chennai and remaining two are for Mumbai, where as the chennai shipment is showing on its way to mumbai and vice versa.

When enquired there is no proper response and abusive language is heard from the punjagutta, hyderabad branch manager.

This service/ is totally unreliable and no proper escallation process is available on the website.

Please suggest on how to proceed further to give a complaint and take them to pay for the loss.

The shipment contains confidential documents of my clients.

Regard

krishna varma