Trackon Couriers Complaints & Reviews

i had sent a packet vide no.[protected] on the 2/6/10, which they claimed was received by them on 3/6/10, and they also claim that it has been delivered on 4/6/10. But the recipient kept on saying that he has not received the courier. when i asked for the POD for the courier guy i was told that the same will be available only after 4-5 days. the packet was actually delivered on 8/6/10 at around 1-1.30 p.m. i think they are trying to take us for a ride by giving false claims, even the website on which we can track the packet shows that the same is not updated. there is no direct contact available on the website for lodging a complaint.

I have sent a courier to Calicut from Katras (Dhanbad) shop name Students Book Corner ( Hanuman Mansion Dhanbad 828113) inside that was 2 bracelets and 2 letters the parcel reached there with 2 letters inside the envelop though i have told the franchisee that there are 2 bracelets inside. The memo number is:53167208

Please help me to sought this problem

Dated[protected] booked a parcel (having 02 CDs in cd mailer) via courier services of Trackon Couriers Pvt. Ltd. to Haldwani City of Distt. Nainital, Uttarakhand which is appx 300Km from here (N.Delhi). They charged me with Rs.50.00 which seems on higher side. But I agreed as I wished urgent delivery. Verbally I was assured of the delivery within 02 days
Today[protected] I found that the courier has not been delivered. Office told to confirm status after tomorrow noon.
The purpose of sending CDs has been defeated hence I want my money back along with due compensation.
Kindly suggest the way ahead

Ashish Upadhyaya
[protected]@yahoo.co.in
+91-[protected]

The authorities must take stern action against the deficient service of Trackon Couriers Pvt. Ltd whose website gives no contact e-mail address/any link to send/register complaints. The telephone numbers given are difficult to get and the behaviour of the staff is horribly indecent, while the tracking information is not updated.
I sent (from CR Park, New Delhi) one article on 22 May by Consignment No.[protected]addressed to SBI, Nungambakkam Br., Chennai) which is being shown from 24 May as lying with one VENKATESAN from 07.25 am. On enquiries made with the SBI at 1.15 pm on 27 May, it is learnt that the consignment is yet to be received.
On 24 May, I sent (from CR Park, New Delhi) yet another consignment (NO.[protected] to an addresse in Nungambakkam, Chennai. This is shown as lying with the South Delhi Hub from 20.35 hrs. of the same date (24 May).

Despite all this, the company claims to be a leader in this business. I wish to alert the prospective consumers against the standard of service of this company.

Respected Sir/Madam,

I would like to complain against the trackon Jamshedpur office and their staff.

As per the details shown on Trackon site My consignment(No.[protected] left from Delhi on 5/5/10 and reached Jamshedpur on 6/5/10.
Today is 11/5/10 and would like to inform you that the my package has not reached till now.

I had talked to the jamshedpur office staff on 10th may, they said it would be deliverd today. But today when I asked as to why it has not be delivered, the lady present there said there is no delivery boy and to add on she argued and said it is not her responsibility to make sure that the package reaches on time.

Trackon promises to deliver within 3day to 4 day at max.Is this the kind of service they promise to their customers.Please help and take necessary action against this company.


Regards,
Anjali.

We had received 2 parcel from mumbai vide docket no[protected] and[protected] dt 09.04.2010.

The actual weight of the consignment is 3.75 kgs ( for docket no[protected] and 13.5kgs ( for docket no[protected] whereas they have charged 6.3 kgs and 27 kgs respectively.

Just for information the consignment airfreighted was gear wheels which was is made out of steel. Hence we are sure volumetric weight (if any) does not arise in this case.

We had registered a complaint vide our letter ref cac/l/094 dt 12.04.10 and addressed to mr pitchandi - regional manager[protected] / mr ganesan[protected].

Reminders to mr ganesan results in verbal absue from him.

I have sent courirer on dated 20th March 2010, by trackon courier services till date 29 marchit has not been delivered or no response or contact was made. furthermore the trach record on net shows it wes reacing on 25 march . it took 5 days to reach for a distance of approx. 90 km. very sarcastic
Status of AWB No[protected] Not Updated
Details
FROM TO MAN. NoD ATE TIME
KALKA-HUB [protected] SHIMLA [protected] 20/03/2010 09:25
SHIMLA KAMLESH [protected] 25/03/2010 12:23

On the 15th of march 2010, a consignment consisting of an application form for NEIGRIHMS MBBS entrance examination was sent to a student of Vikas Educational Insititutions,Vishakhapatnam with full address and correct pin code.Two weeks had passed since, but the consignment is yet to be received and the deadline for submission of the said application form is nearing.
This day the 28th of March,2010,as I am trying to track the consignment through the website of Trackon Coriers Pvt.Limited- www.trackoncouriers.com...the consignment no. given in the cash receipt - *[protected]* or[protected] cannot be found.

I am a Practising CA...running a BPO in U.P.West and Dealing with more than 10 Courier Agencies. Daily Turnover approx 300kg.
V.Shamefull incidence occured 2day at your Agra Sanjay Place Branch. I and my team approaching your delivery boys and office staff for My courier since last 3 days...but they said come and collect the same as ur lift not working. When i personally called up, a boy replied that "Aise Building Mein Rehta Kyon Hai Jahan Lift Nahi Chalti Hai". I went at your Branch but your manager is like a Dump Man...said that will not deliver where their is no lift.
Kindly mentioned on your website and on slip that will not deliver if lift not working.

Thanx for providing such VVV. Gud services...
POD No.[protected]...pls chk the receiving sheet for my comment.
5 packet deliver yesterday and remaining 5 collected by me personally 2day

m/s ranu rachna jain & co
chartered accountants
[protected]

POCT Services is a medical based distributing firm placed at Lucknow, Uttar Pradesh, India.
We are a distribution company for Medical devices & Diagnostic care reagents and we have to dispatch perishable products to various customers in Uttar Pradesh. Dealing in Medical products, specific care related to temperature etc, is required during the delivery period. We had dispatched emergency life saving cartridges (50pcs.) through TRACKON COURIERS to Tarun Children Hospital, Pilibhit on 3rd March 2010, docket No.[protected]. These cartridges are stored at temperature 2º C to 8º C. We had packed the same in proper cool packs such that the cartridges would not be damaged during delivery period, to reach within max. 24 - 48 hrs. The material has not been reached till date i.e. 20th March 2010. The Doctor at the said hospital is disturbed for supply not reaching and our material which requires storing at refrigeration temp., will be damaged in such conditions. The cartridges packed had a value of Rs. 20,000. We have suffered this great loss and feel really disturbed about the whole process. This issue had left a very bad impression and we doubt your working capabilities.
We request you to justify your irresponsible procedure & inform us about the compensation procedure.
Awaiting for your early response.

TRACKON COURIER worst, pathetic,highly disorganized,horrible, irritating,cheap extra low grade bad highly poor services,staff. Staf[censored]sing foul and abusive language with the customers. My courier number is[protected]. The courier was dispatched on 4th March and till 8th March afternoon no update on where it is and poor and abusive and foul language used by the employees of this company.... People abusin female is what there way is trackon way - Abuse Customer, Heiress Customer, and give all the pain to the customer why he/she chose their co. , irritate the customer and lie to the customer.....

PLEASE NEVER REFER TO TRACKON....

TRACKON SUCKS BADLY.....

From:-

Highly Dissatisfied Customer.
Anisha Arora

I HANDEDOVER A SMALL PACKET CONTAINING MEDICINES TO M/S TRACKON COURIER ROPAR (PUNJAB)ON 25TH OF FEBRUARY 2010 VIDE RECIEPT NO '[protected]". AS PER MR. ANUJ OF TRACKON ROPAR THE PACKET WAS TO BE DELIVERED WITH IN THREE DAYS. BUT AFTER FREQUENT REMINDERS AND FOLLOWUP THE MEDICINE HAS NOT BEEN DELIVERED AS ON 4TH OF MARCH . THE DESTINATION AT WHICH MEDICINE WAS TO BE DELIVERED IS TALWARA TOWN SHIP WHICH IS 150 KILOMETERS FROM ROPAR AND ALSO A PART OF PUNJAB. THIS MEDICINE WAS PURCHASED FROM PGI FOR MY GRANDMOTHER BEING TREATED FOR CANCER. MAY I KNOW THE REASON FOR THE DELAY . AND WHO WILL BE RESPONSIBLE FOR THE PROBLEM EXPERIENCED BY AN OLD LADY STRUGGLING FOR LIFE . REALLY A MATTER OF SHAME FOR TRACKON COURIER. I NEED AN ANSWERFROM THE COMPANY

I am Deepti resides in Pune. My mother has sent me stuffs on 15 th February 2010 i.e. Monday from Muzaffarpur By Trackon courier. Although they take hardly 3-4 days to deliver any consignment but in many case, after making so many calls i received it on 23 rd February 2010 i.e. Tuesday. I was not at home so my father-in-law received it without any query. When i returned and opened it i found that stuffs cost Rs. 3000 was missing. After that i made so many calls spoke to area manager of Trackon courier of Bihar as well as Pune but in vain. Besides helping me they were passing my call from one person to another. Those stuffs were costly as well as lot of emotions are also connected with them. I need a help from you. Please help me out from this. My docket number is[protected]

one packet, having AWB No.[protected], was sent to New Delhi from Mumbai on February 12, 2010. The packet has not reached till date.

Upon contacting your Saket Office, they informed that the four packets were delivered to our Office. But there was no entry in our records of the fourth packet in our records. The entry of the three packets has been recorded only.

Just for your kind information, there was no stamp confirming receipt of the documents on your delivery run sheet (copy of the same is attached herewith for your kind reference please). Hence, we request you to kindly look into the matter and expedite delivery of the packet.
Your early action will be appricated
Ajay Singh

Dear Sir
I would like to inform u that i have given my documents of (UPSE Exam Application form) on 29 jan 2010 to deliver to( H. no 131/24 sugar mill colony yamuna nagar Haryana, 135001), as that apllication's last date of submission 30 jan 2010 ,my document POD NO[protected] dated 29/01/2010, the representitive of the said company had promised me to deliver my document on 30/01/2010 at 12.00 pm at yamuna nagar , but they did not done their work properly and did not deliver my documents on time , due to this careless work done by the company i have loss my completely one year. When i call up to company to complain on this matter they did not respond me and they roudly behave with me.
Sir i request to u please help me on this matter and i want to take a very serious action againts to the company, so that any student will not face this type of problem in future, please do the needful
Complaints Againts
yours sincerely Trackon Couriers pvt ltd
C-143, Naraina Industrial Area,phase1
Sanjay ku sharma New Delhi-110028
H.No-46/326, mahipal pur Tel[protected]
New delhi-110037 Fax[protected]
Mob--[protected] www.trackoncouriers.com

dear sir/madam
on 01 feb 10 some urgent documents were sent to my by trackon courier company from chandigarh to allahabad. docket no is[protected]. it reached the allahabad office on the 04 feb 10 at 1028 hrs but has not be delivered till now. at least 20 calls has been made by me all concerned but nobody has given any satisfactory reply. How many days days to deliver a courier in local area!!!!!
this is causing me a lot of trouble and the staff of allahabad office is very rude .
parul

NON DELIVERY OF COURIER CONSIGNMENT NUMBER[protected] WAS BOOKED AT BOMBAY ON 12 JAN 10 TO BE DELIVERED AT MY ADDRESS AT NASIRABAD (RAJ) . IT WAS DELIVERED AT NASIRABAD ON THE 14 TH OF JAN 10 AT THE COURIER SHOP . BUT EVEN AFTER 12 DAYS THE COURIER HAS NOT REACHED AT MY ADDRESS . I STRONGLY COMPLAIN AGAINST THE NON DELIVERY OF COURIER AFTER 12 DAYS OF RECEIPT OF COURIER AT NASIRABAD. THE COURIER HAS REACHED NASIRABAD AS IS SEEN FROM THE WEBSITE...

respected sir;
i amit bhargava from bhopal have sent a courier from bhopal to goa on 29-12-09 by TRACKON COURIER PVT. LTD.(pradeep enterprises bhopal).courier has not been received by till date.ie 11.01.2010. i have complained to the service provider who has shown no response in favour of my complaint and still arguing to wait and watch.The courier contains a very important study material concerning competitive exam which is going to be held on date 31.01.2010. i went to him regarding complain he told me that now we are not responsible because we have sent it.then i told him that i will complain against you. he replied me"jo karna ho karo hum kuchh nahi kar sakte" after this i contacted to thier goa branch but they are not responding. so pls help me because it is matter of career.



regards
amit bhargava
[protected]
377 sec- 3
shakti nagar bhopal mp

All the users of Trackon Couriers
Pls do not book any of your consignment through this Trackon Couriers.This is one of the most worst service providing courier company.We have booked an consignment from Dehli to Mumbai vide their Track Shipment no:[protected] and still we have not received the parcel from them.
When I inquired here at Lower Parel office Ph no:[protected] / 24362269 on 30th December 2009 for the delivery there is no proper response from the staff How received the call and spoke in hindi he use to bad word after so much arguments and tell me jo okharne ka hai ukhar lo jis ko compliant karna hai kar do seating at Lower Parel Branch office. After that I called on mention mobile No [protected] / [protected] one of the no not reachable and second one the person how received call without listen my query he say that I am Manager I am not concerned about delivery call office no and cut the phone line. My Courier Shipment Detail given below.

FROM TO MAN. No. DATE TIME
DELHI AIRPORT MUMBAI [protected] 24/12/2009 05:12
MUMBAI AIRPORT LOWER PAREL [protected] 24/12/2009 17:58
LOWER PAREL M.E. COURIER [protected] 26/12/2009 09:32
Still not Receive

Dear SIr,

I M Shariff resident of T Nagar , Chennai and representing a canadia n Company
Ms.Victoria Pulse Trading who are exporters of Pulses and Grains. They export mainly
to India and to The middle east region and we work through agents in india who are based
in Main cities.
I received a Sample of Green Lentils from canada Via Fedex courier in three days to Chennai
and I sent the sample to Delhi thorugh Ms. TRACKON COURIER bearing aw bill number
[protected]/ through their TNagar office. This package contained an inportant sample which
is needed for a pending business to the value o[censored]sd 260,000/00 ( two hundred and sixrty thousand
dollars). But unfortunately the sample was never delivered to the consignee Ms. Mega Grain Trading
Pte Ltd., and when inquired after four days we had a shocking answer to say from Trackon couier
office in delhi- THE SAMPLE WAS EATEN BY RATS.
When I complained to T nagar office and they were so irresponsible about my complain and
when I spoke to head Office in Delhi and susequently spoke to a Director of the Company
Mr Dinesh Rattala and he promised to call me back and he never called and he was not even answering the my calls from chennai and he was totalling ignoring. But finally when i sent an sms saying i am going to Media and he called back said he is uable to do anything and just forgt about it.
I am so surpised about his attitude towards his customers and he also said he does care.
i have suffered a very big LOSS ubing track on couier and I hope thiis will not happen to others too.
Regards
Shariff