Trackon Couriers Complaints & Reviews

My pan card was dispatched on November 29, 2021 but it has not been delivered yet. When I tried to track my delivery status, the Trackon Courier website showed invalid tracking number and details not found error. When I tried to file a complaint, the trackon courier site was not reachable and the other way which was to reach the customer care support was also unresponsive.

This is very disappointed that the Trackon Courier services are not up to the mark. I have received the message from NSDL that my PAN card has been dispatched through TrackOn courier but the AWB no. provided to me is not traceable and its saying Invalid tracking Id and order details not found.

I would like to say that please be more responsible on delivering the Govt. official ID proofs and make it updated on website as well.

I would like the consumer complaints forum and Trackon courier to pay attention to my problem and get it resolved as soon as possible.

AWB No.[protected]

From:
Shwetank Rastogi
Mob: [protected]

The courier was to Kakinada and person had to collect it from courier office. The courier person Prasanna Kumar said they can’t wait for the person and asked for additional delivery charges to be sent to Peddapuram. The payment was maid yesterday and the courier was to be send yesterday only but the courier person is not lifting my calls at all and not responding. He has given auto driver number but that is also coming switched off. Please look into it at the earliest.

My pan card consignment no. Was recently shared to me via nsdl after almost ten complaints, i tracked it and i see that it's stuck in trackon's Jsnakpuri hub since 12th OCTOBER!! It's 27th NOVEMBER today znd i still haven't received it on my address!!! Please send it asap. Im really mad at nsdl bad consumer support and trackon's worse delivery .

AWB[protected]

Consignment No:[protected]
Name: Tania Bose

This PAN CARD was dispatched from Mumbai one month back but is still now delivered at my residence, when we are checking the delivery status with the courier company, they confirmed that the documents returned back due to not identifying the delivery address, but last one month there is no calls from courier during their delivery & nobody came for delivery at our home .
The courier company's explanation is completely baseless, they are making a false excuse.

Kindly do the needfull urgently

I had do a courier from Patna to Pune on 22.11.2021 in fast mode. But till date, Courier is not reached in given address:
Shashwat Prateek, House - Cassim ID-19NS169, Talegaon Chakan Road, Induri Village Talegaon MIDC, Maharashtra-410507.
Courier charges has paid Rs. 350/-.
Consignment No.[protected] is written in courier racid. But, I have talk to courier shop man he has given real consignment number 16227251.

In view of above, kindly take necessary action.

Dear Sir/Madam,
As per the SMS I received from NSDL for PAN card delivery, the consignment with tracking number[protected] on TRACKON's courier site shows that it was dispatched to their "TNQWAG-WAGLE HUB, MAHARASHTRA" on 16/11/2021, however when I did not receive the consignment even after 7 to 8 days, I called TRACKON's Mumbai office (contact no. [protected] and [protected]) where Ms. Chanda responded kindly and helped me with further local delivery partners number[protected] SHIVAM ENTERPRISES, Thane). On enquiring with SHIVAM ENTERPRISES, a madam responded saying I'll get the courier next day (i.e. 24/11/2021 ) evening by 8:30 PM and I still did not receive the consignment. On calling back to SHIVAM ENTERPRISES, the madam said they will deliver it next day by 4 PM. Today on 25/11/2021, I got the call from SHIVAM ENTERPRISES's delivery guy in the morning at about 11 AM and he is saying cant come to my house to deliver the consignment and wants me to a near by shop to collect it to which I requested him to deliver it to my address mentioned . So he threatened me saying that if I want the courier I'll have to come to nearby shop or he will put it in the POST BOX and I'll get it after few more days. SO I called Trackon and requested to to look into it. Later in the day, the same delivery guy from SHIVAM ENTERPRISES called me and asked me to come down at the building gate to collect it from my buildings watchmen, giving me the reason saying "my building does not have lift" and he wont clink 4 floors..
So I, again connected to TRACKON's office and asked them to look into it to which I still dont have any response. I've also raised a complain with TRACKON to look into the delivery issue.
Please note that my building does not have any restrictions on any kind of delivery. The delivery guy was feeding Trackon's office with lies about my buildings security not allowing him to enter the premise.

Also, please note that I've have been charged with courier service when applying for PAN card, so I expect the courier service to deliver the consignment at my house.

MOST IMPORTANTLY, document like PAN CARD, AADHAR CARD, PASSPORT should not be handed over to building security or even neighbors for that matter and such documents should be handled with high responsibility by courier services.

Hope your office can look into it asap.

@NSDL team, according to the statistics of this website ( www.consumercomplaints.in), there about 2810+ complaints registered against Trackon Couriers Pvt. Ltd and only 365 are resolved, I sincerely do not understand why a govt. organization like NSDL should be using Trackon Couriers service.

Request you to kindly look into this.

Trackon courier delivery hub refuses to deliver the govt document - pan card at door step and threatened that if i don't collect it from the courier office, they will return the document saying "recipient is unavailable"
When i asked why cant they deliver at door step, the agents reply was - its not a part of their service. Then gave me the excuse saying they will deliver if the address in a max of 3km. When i explained that my address is in 3 km range they said they cant come to my area for just one document.

Tried the trackon courier customer service, one number is not functioning and another number gets connected very rarely. I was lucky to get it connected twice and when i explained them the issue, they said they will make sure that the document will get delivered to me but refused to give me an acknowledgement no and kept me on hold for so long that finally i had hang up the phone after being on hold for 20-30 min. If they cant take complaint and provide a proper service - whats the use of their customer service?

My daughters PAN CARD was dispatched from MUMBAI to BANGALORE through TRACK ON COURIERS vide AWB[protected] on[protected]. it has reached the TRACKON courier office at BANGALORE on[protected] and still showing as OUT FOR DELIVERY.

when we tried to call their numbers [protected] or [protected] here was no response.

Please kindly do the needful

I received a sms througg my mobile -[protected] on date:23.11.2021, nsdl team replied "Your PAN card has been dispatched on by Trackon Couriers Pvt. Ltd courier vide airway bill no.[protected], at the address for communication* indicated by you in the application. The PAN card will be delivered in due time.as per the status shown in the site .

when i checked shipment status AWB Number[protected] on website: https://trackon.in/Tracking/t1/Single Tracking

its Error! Request Failed due to reason, Not a Trackon AWB No / Invalid Reference No/. Old Shipment. (Screen shot attached).

plz resolved this issue quick as possible thank you very much.

Booking date 28/10/2021
Consignment no 15900766
Consignment no 15900766
Promise to deliver in 6 days but not deliver till date . demanding extra money for delivery by manipur branch

My Shipment is not delivered yet and has not been updated after 19Nov.

As per tracking details shown below,
19/11/2021 15:13 OODELHO[protected] DELHI-DELHI HEAD OFFICE, DELHI DELIVERY MANIFEST PREPARED FOR NAYIWALA(JANDEWALAN).

Shipment is very important and needs to get delivered asap.
No response on Mail, Calls, OR from support function.

My PAN card is not delivered even after 7 days. Yesterday when I checked its showing return to office when in fact I didn't receive a single call from them. Pl send my card ASAP.
My AWB :[protected]

I haven't received my pan card i had provided my full address and phone number but the delivery boy didn't called me and returned my pan (rto)
Your service is very bad, i have urgent need of my pan.

My tracking status has not been updated since 17th of November. It still shows as “processing bag for kolkata hub”. Tried contacting customer care but didn’t get any response. Please help me know the whereabouts of my parcel. Thank you

I did not received pan card at my address and while checking status it is sent back to mumbai.

I did not received call from delivery agent if they try to delivered curier and in tracking status it is never seen that parcel reached nadiad anytime so please deliver the parcel to my address.

AWB[protected]

I am Aayush Singh and my father had sent a courier from Varanasi (U.P.) to Hyderabad on 8th of November 2021 but the courier hasn't reached to me yet.
I request you to please deliver my courier as soon as possible.

AWB No.[protected]
Contact no.- [protected]
Name- Aayush Singh
Address- NIPER Boys Hostel, IDPL Colony, Opp. D Mart, Balanagar, Hyderabad, Telangana, 500037

I m Aayush Singh and my father sent me a courier from Trackon Courier on 8th of November 2021, from Varanasi to Hyderabad. But the courier hasn't arrived in at my address yet.
I have raised conplaint but nothing has happened.
Please deliver my courier as soon as possible
AWB No. [protected]

Courier with consignment no.[protected] has been dispatched from Trackon courier service gonda (Uttar Pradesh) on 12/11/21, Friday and was about to get delivered to Landmark city kunhari, kota(Rajasthan)on 17/11/21 .But the product hasn't been delivered yet as well as the status of the courier is showing delivered
Kindly do the needful as it's urgent.

Pan card vide awb no[protected] is still not delivered and above all these no one is answering the phone calls